May 25, 2022
Sincerely we are just using UiPath, I haven't tryied Automation Anywhere however I've heard it's easy to use too.
In the automation software category, UiPath and IBM Robotic Process Automation (RPA) are strong contenders. UiPath appears to have an edge due to its user-friendly platform, expansive community support, and comprehensive training resources. IBM RPA, on the other hand, excels within the IBM ecosystem, particularly with its integration capabilities and AI tools.
Features: UiPath offers a no-code platform that simplifies the creation of automation processes, making it accessible to non-technical users. It integrates seamlessly with major platforms such as AWS and Salesforce, and its Document Understanding component enhances AI capabilities. The platform also includes UiPath Academy, providing free learning resources to users. IBM RPA boasts strong integration with Watson for AI-powered document processing and includes robust database connectivity. The user-friendly dashboard and straightforward deployment further enhance its capabilities.
Room for Improvement: UiPath has the potential to expand AI capabilities to handle complex scenarios better and integrate more easily with legacy systems. Improving the Orchestrator's refresh functionalities and expanding exception handling could be beneficial. IBM RPA can work on simplifying its user interface to match competitors and enhancing overall community engagement. Expanding integration capabilities and easing the setup process for non-technical users might also improve its appeal.
Ease of Deployment and Customer Service: UiPath is praised for its low-code deployment, allowing even non-technical users to quickly adopt the platform. Supported by a vibrant community, UiPath offers extensive training through its academy and robust customer service. IBM RPA, while offering a simpler setup process, benefits from seamless integration with IBM Cloud Pak, although its real-time customer support could be improved to better match the responsiveness seen with UiPath.
Pricing and ROI: UiPath provides flexible pricing models including a free Community Edition, which facilitates exploration and rapid deployment with low initial costs. This, combined with its automation capabilities, ensures a quick ROI. IBM RPA offers competitive pricing, particularly appealing to enterprises within the IBM ecosystem. Bundled packages can deliver cost savings, though the initial investment may be higher, affecting ROI depending on specific enterprise needs.
My customers have seen high ROI with IBM Robotic Process Automation (RPA) because it has a lower cost than other vendors.
It has saved about 20% to 30% of costs.
We have seen a 100% return on investment.
UiPath has reduced human error and saved employee time.
They need to improve their support by having more experienced level one support.
They were very helpful, addressing the issue in three hours.
Even though they are external, I can ping them on Slack and I get a response right away, so they really make it very accessible to be in touch.
He works through whatever unique internal environment scenarios we have to overcome to make sure that it's doing exactly what we need, even though we're constantly having new security measures to implement on top of it.
The solution is very scalable because it's supported by Cloud Pak for Automation, allowing scaling with other solutions or independently.
I would rate the scalability of IBM Robotic Process Automation (RPA) as eight on a scale of one to ten.
The solution is capable of scaling with just a few clicks.
The scalability of the UiPath Platform rates a ten out of ten.
From a technical standpoint, it's essential to make the right technical decisions and design a scalable solution.
IBM Robotic Process Automation (RPA) has been running smoothly for four years without any errors, which indicates a high level of stability.
Overall, there was only one instance of downtime in four years, which did not create any significant impact.
I have not experienced any downtime, crashes, or performance issues.
Over six years, we have created zero support cases with UiPath.
To improve IBM Robotic Process Automation (RPA) for the next release, there should be more integration with external systems, and more integration with IBM's data and AI platforms is needed.
Adding more AI could help in small tasks that require intelligence or machine learning, leading to the next stage of automation.
If the UI changes or a label is changed, sometimes the whole flow breaks.
Regarding additional functionality for UiPath, I believe that additional features will only come into play when you start talking to the customers, accept feedback, and work on it.
The pricing of IBM Robotic Process Automation (RPA) is an area that could be improved.
Most of the UiPath products are priced higher than competitors.
The cost can be a barrier in Hungary, making it difficult for me to persuade others to invest, especially when unattended robots come at a significant price point.
When compared to competition, such as Microsoft's Power Automate platform or IBM Cloud Pak, UiPath is expensive.
We haven't encountered any errors in the last four years, which speaks to its reliability.
The analytics and reporting tools in IBM Robotic Process Automation (RPA) are the best compared to all other RPAs because all other RPAs only use dashboards while IBM is the only one to have a reporting tool that includes dashboards.
The tool has a noticeable ROI, and the investment is worth every penny as it reduces tedious tasks and improves scalability.
Our use of automation sped up the process of getting paid from insurance companies, saving us substantial amounts of money.
Whenever they release a product, they also release a course in UiPath Academy. So, you can get familiarized with the product and understand the new capabilities.
| Product | Market Share (%) |
|---|---|
| UiPath Platform | 12.9% |
| IBM Robotic Process Automation (RPA) | 3.0% |
| Other | 84.1% |
| Company Size | Count |
|---|---|
| Small Business | 14 |
| Midsize Enterprise | 3 |
| Large Enterprise | 10 |
| Company Size | Count |
|---|---|
| Small Business | 249 |
| Midsize Enterprise | 143 |
| Large Enterprise | 667 |
IBM Robotic Process Automation (RPA) is a technology that encompasses the use of smart robots in any process requiring efficiency, consistency and speed, with no risk of mistakes. In a nutshell, RPA simulates a human user working.
Today, it is possible to automate processes through the use of digital robots, or bots, which execute pre-programed, repetitive tasks in a safe and mistake free manner. There are literally thousands of opportunities for Robotic Process Automation to make an impact on your organization today, including: automatic invoice emission, system integration, information reconciliation, report generation, intelligent email management to lead generation, and many others.
UiPath Platform is appreciated for its user-friendly interface and extensive automation capabilities, offering seamless integration with diverse applications. Its intuitive drag-and-drop functionality enables users to design efficient workflows with minimal technical expertise.
UiPath Platform delivers a robust set of features that enhance automation and productivity. With components like Orchestrator, task management is optimized, facilitating better scalability. Users benefit from advanced AI and document understanding tools, boosting data handling accuracy and reducing errors. Despite its strengths, UiPath faces challenges with upgrading processes, AI enhancements, and user documentation. Integration and selector sensitivity issues, along with support and licensing complexities, highlight areas for potential improvement. Users request smoother deployment, error handling, and migration processes. Enhanced support for RHEL/Ubuntu, LINQ, and Lambda and improved real-time insights, automation recording, and scheduling are desired. Streamlining the experience for non-technical users with simplified workflows remains a priority.
What are the key features of UiPath Platform?
What benefits should users look for in reviews?
UiPath Platform is widely implemented across sectors such as finance, healthcare, insurance, HR, IT, and supply chain to automate repetitive business tasks. Common uses include automating data entry, invoice processing, document management, report generation, and customer service operations. Organizations value the platform's ability to integrate seamlessly with systems like SAP, CRM, and Oracle, allowing for enhanced efficiency and accuracy in processing both structured and unstructured data.
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