

UiPath Platform and ServiceNow Automation Engine compete in enterprise automation. UiPath has the upper hand in pricing and support, while ServiceNow leads in comprehensive features, justified by its higher price.
Features: UiPath Platform offers robust robotic process automation, flexibility in automating complex workflows, and customizability. ServiceNow Automation Engine integrates seamlessly with IT service management, offers scalable automation across IT and business processes, and provides extensive automation features.
Ease of Deployment and Customer Service: UiPath provides a straightforward deployment process and responsive support for quicker adoption and troubleshooting. ServiceNow's deployment is more intricate, with thorough documentation and training, providing detailed guidance despite a higher learning curve.
Pricing and ROI: UiPath has a flexible cost structure, delivering attractive ROI, especially with limited budgets. ServiceNow has higher initial setup costs but offers substantial returns by enabling comprehensive process automation and improving operational efficiency, justifying its investment.
| Product | Market Share (%) |
|---|---|
| UiPath Platform | 12.9% |
| ServiceNow Automation Engine | 1.3% |
| Other | 85.8% |

| Company Size | Count |
|---|---|
| Small Business | 249 |
| Midsize Enterprise | 143 |
| Large Enterprise | 667 |
ServiceNow Automation Engine optimizes IT processes, automates tasks, improves efficiency, and manages workflows. Users leverage it for incident response automation, service request management, compliance enforcement, and cross-platform orchestration. Its customizable workflows, scalability, real-time monitoring, and reporting features enhance productivity and streamline operations. Users appreciate the tool for its efficiency, communication improvement, and enhanced collaboration.
UiPath Platform is appreciated for its user-friendly interface and extensive automation capabilities, offering seamless integration with diverse applications. Its intuitive drag-and-drop functionality enables users to design efficient workflows with minimal technical expertise.
UiPath Platform delivers a robust set of features that enhance automation and productivity. With components like Orchestrator, task management is optimized, facilitating better scalability. Users benefit from advanced AI and document understanding tools, boosting data handling accuracy and reducing errors. Despite its strengths, UiPath faces challenges with upgrading processes, AI enhancements, and user documentation. Integration and selector sensitivity issues, along with support and licensing complexities, highlight areas for potential improvement. Users request smoother deployment, error handling, and migration processes. Enhanced support for RHEL/Ubuntu, LINQ, and Lambda and improved real-time insights, automation recording, and scheduling are desired. Streamlining the experience for non-technical users with simplified workflows remains a priority.
What are the key features of UiPath Platform?
What benefits should users look for in reviews?
UiPath Platform is widely implemented across sectors such as finance, healthcare, insurance, HR, IT, and supply chain to automate repetitive business tasks. Common uses include automating data entry, invoice processing, document management, report generation, and customer service operations. Organizations value the platform's ability to integrate seamlessly with systems like SAP, CRM, and Oracle, allowing for enhanced efficiency and accuracy in processing both structured and unstructured data.
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