Blue Prism Cloud vs ServiceNow Automation Engine comparison

SS&C Blue Prism and ServiceNow are both solutions in the Robotic Process Automation (RPA) category. SS&C Blue Prism is ranked #9 with an average rating of 7.8, while ServiceNow is ranked #32 with an average rating of 6.0. SS&C Blue Prism holds a 1.4% mindshare in RPA, compared to ServiceNow’s 1.3% mindshare. Additionally, 97% of SS&C Blue Prism users are willing to recommend the solution.

Blue Prism Cloud

Read 45 Blue Prism Cloud reviews

1,671 Views
1,504 Comparison Views

97% willing to recommend

ServiceNow Automation Engine

Read 1 ServiceNow Automation Engine review

793 Views
753 Comparison Views

0% willing to recommend

Blue Prism Cloud

ServiceNow Automation Engine

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Blue Prism Cloud and ServiceNow Automation Engine based on real PeerSpot user reviews.

Find out what your peers are saying about UiPath, Automation Anywhere, Microsoft and others in Robotic Process Automation (RPA).

To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: January 2026).

Buyer's Guide

Robotic Process Automation (RPA)

January 2026

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Helped 881,733 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Blue Prism Cloud

Ranking in Robotic Process Automation (RPA)

9th

Average Rating

8.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Agentic Automation (6th)

ServiceNow Automation Engine

Ranking in Robotic Process Automation (RPA)

32nd

Average Rating

6.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of February 2026, in the Robotic Process Automation (RPA) category, the mindshare of Blue Prism Cloud is 1.4%, up from 1.4% compared to the previous year. The mindshare of ServiceNow Automation Engine is 1.3%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA) Market Share Distribution
Product	Market Share (%)
Blue Prism Cloud	1.4%
ServiceNow Automation Engine	1.3%
Other	97.3%

Robotic Process Automation (RPA)

Featured Reviews

AyanBanerjee

Cloud & AI Architect at a tech vendor with 10,001+ employees

Automation and AI integration enhance performance and user experience

The improvements or enhancements I would like to see in Blue Prism Cloud revolve around further developing server-client architecture, focusing on centralized control for remote agents. I believe more capabilities in that area could be beneficial. At the moment, I don't recall any specific features or functionalities missing from Blue Prism Cloud that come to mind. In terms of complexity, I find that Blue Prism Cloud is somewhat straightforward to use. Flexibility-wise, it engages well with Microsoft-based technologies. However, there are challenges with OCR capabilities that remain an issue. While there are readily available features that work well, the effectiveness does depend significantly on the type of use case I am implementing.

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Robert Gonzales

Consultant at in8solutions

Provides better ecosystem control and duplication control but have duplication issue

The initial setup is complex. During deployment, we identify the assets we want to include and the site, among other details. We ensure everything is translated into a common language using a CML-type discussion, allowing consistency across all elements. We aim to standardize everything by using JSON as our common input format. We are deploying existing features, so most of the work is straightforward. We do need some developers, particularly ServiceNow developers, to be involved. However, there isn't a lot of additional work required. We need some licensing from ServiceNow to enable these feature sets, but there aren't many other requirements.

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Top Industries

By visitors reading reviews

Marketing Services Firm

12%

Manufacturing Company

11%

Educational Organization

10%

Performing Arts

Financial Services Firm

13%

Computer Software Company

10%

Construction Company

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	7
Large Enterprise	21

No data available

Questions from the Community

What do you like most about Blue Prism Cloud?

It's easy to use, the interface, the the the the queries is which we use. It's user friendly.

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What is your experience regarding pricing and costs for Blue Prism Cloud?

Concerning pricing, it's moderate now, but when it comes to the cloud, it is a bit expensive.

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What needs improvement with Blue Prism Cloud?

The area for improvement in Blue Prism Cloud is the support component. Whenever I reach out to the Blue Prism community, they consistently request knowledge sessions for everything, whether it is a...

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What is your experience regarding pricing and costs for ServiceNow Automation Engine?

The solution is expensive. The primary expense lies in licensing from ServiceNow. Additionally, there are costs associated with development and labor required for integration.

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What needs improvement with ServiceNow Automation Engine?

The whole automation process still has a problem with duplication. They identify an asset, relate it to its physical architecture, and interconnect without us. The automation for this process is no...

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What is your primary use case for ServiceNow Automation Engine?

The primary use of ServiceNow Automation Engine is to enable CMDR to identify all the different feeds and systems, allowing for an accurate inventory. This process involves integrating IAM. Additio...

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Comparisons

UiPath Platform vs Blue Prism Cloud

Compared 13% of the time

Automation Anywhere vs Blue Prism Cloud

Compared 9% of the time

Blue Prism vs Blue Prism Cloud

Compared 8% of the time

Redwood Software - Finance Automation Edition vs Blue Prism Cloud

Compared 6% of the time

SAP Intelligent RPA vs Blue Prism Cloud

Compared 6% of the time

More Blue Prism Cloud Competitors

UiPath Platform vs ServiceNow Automation Engine

Compared 59% of the time

Microsoft Power Automate vs ServiceNow Automation Engine

Compared 13% of the time

Automation Anywhere vs ServiceNow Automation Engine

Compared 9% of the time

Tungsten TotalAgility vs ServiceNow Automation Engine

Compared 6% of the time

CrewAI vs ServiceNow Automation Engine

Compared 6% of the time

More ServiceNow Automation Engine Competitors

Product Reports

Buyer's Guide

Blue Prism Cloud

February 2026

Download Blue Prism Cloud product report

Buyer's Guide

Robotic Process Automation (RPA)

January 2026

Download ServiceNow Automation Engine product report

Also Known As

Blue Prism Thoughtonomy Virtual Workforce, Blue Prism Virtual Workforce, Thoughtonomy Virtual Workforce

No data available

Overview

The Thoughtonomy Virtual Workforce is a highly flexible intelligent automation platform. It uses software to replicate the way people work in existing applications and systems, the processes they follow, and the decisions they make, to deliver automation without disruption.

SS&C Blue Prism

ServiceNow Automation Engine optimizes IT processes, automates tasks, improves efficiency, and manages workflows. Users leverage it for incident response automation, service request management, compliance enforcement, and cross-platform orchestration. Its customizable workflows, scalability, real-time monitoring, and reporting features enhance productivity and streamline operations. Users appreciate the tool for its efficiency, communication improvement, and enhanced collaboration.

ServiceNow

Sample Customers

Cabot Credit Management, Hovis, Utilita

1. Accenture2. Aetna3. AIG4. Airbus5. Allstate6. American Express7. AT&T8. Bank of America9. Barclays10. BHP Billiton11. Cisco12. Coca-Cola13. Comcast14. Dell15. E*TRADE16. FedEx17. Ford Motor Company18. GE19. Google20. H&R Block21. Home Depot22. IBM23. Intel24. JPMorgan Chase25. Kroger26. Liberty Mutual27. Lockheed Martin28. Marriott International29. Mastercard30. McKinsey & Company31. Microsoft32. Morgan Stanley33. Nike34. Nordstrom35. Oracle36. PepsiCo37. PwC38. Rakuten39. SAP40. Siemens41. SoFi42. Spotify43. Starbucks44. TD Ameritrade45. Toyota46. UnitedHealth Group47. Visa48. Walmart49. Wells Fargo

Buyer's Guide

Robotic Process Automation (RPA)

January 2026

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