

Blue Prism and Blue Prism Cloud are significant players in the automation solutions arena. Based on user reviews and features, Blue Prism is preferred for handling complex business processes, while Blue Prism Cloud is better for cloud integration and ease of use.
Features: Blue Prism includes features like exception handling, Control Room, and workflow orchestration, which facilitate seamless integration with system applications and effectively automate complex tasks. Blue Prism Cloud allows quick bot deployment and easy integration with cloud infrastructures, suitable for non-technical users.
Room for Improvement: Blue Prism needs enhancements in artificial intelligence capabilities and better integration with cognitive technologies, with suggestions for more advanced AI and attended automation features. Blue Prism Cloud is noted for its high pricing with room for cost reduction and improvements in AI features.
Ease of Deployment and Customer Service: Blue Prism's predominantly on-premises deployment can pose challenges for businesses leaning towards cloud solutions, and its customer service reviews are varied. Blue Prism Cloud offers flexible deployment with easy cloud integration, though its customer support also receives mixed feedback.
Pricing and ROI: Blue Prism is perceived as more costly than competitors like Automation Anywhere, affecting its appeal to cost-sensitive users. Blue Prism Cloud faces similar pricing concerns, potentially limiting its reach to smaller businesses, yet both are recognized for providing substantial ROI in larger deployments, notably in error reduction and operational efficiency improvement.
We paid back within less than six months, and our cost for Blue Prism hasn't changed for the last 10 years.
I have seen that it is taking almost more than one or two years to see a return on investment.
Regarding ROI from Blue Prism, it is evaluated from a business perspective, with break-even timelines generally around six to nine months for large implementations, depending on client size and scale.
Additionally, if we consider a scenario where ten people were initially working on a task, using the automation could reduce headcount and lead to significant cost savings.
If we need to learn something about fixing a problem, improving a solution structure, they have something called knowledge management hours, where we can tap into their expertise to improve our processes or find different ways to build our solutions.
My experience with Blue Prism's technical support has been largely positive, with them being very responsive when needed, especially during the early stages of tool evolution.
I would rate the technical support by Blue Prism as ten out of ten because we have dedicated support for Blue Prism.
I would rate the technical support of Blue Prism Cloud between seven to eight out of ten.
The digital workforce of Blue Prism has pioneered capabilities for scaling digital workforce members based on varied requirements, such as during the tax season when more digital robots are needed in the tax department, showcasing its scaling ability effectively.
As it adopts a decentralized model, I haven't encountered any scalability issues.
If we increase or improve the efficiency of archiving while running the production environment with a huge database size, that would be much more helpful for managing the state and the performance.
Only each bot level logs are possible, which will not help when maintaining one hundred plus or two hundred plus bots.
I would like to see the interface of Blue Prism refreshed.
The improvements or enhancements I would like to see in Blue Prism Cloud revolve around further developing server-client architecture, focusing on centralized control for remote agents.
They don't charge per user or per environment, so you get everything you need included at one fixed cost.
While the licensing cost is something I haven't checked in a while, I find that although it initially seems costlier than competitors, Blue Prism's licensing model is simpler and proves to be cost-effective over time.
The price of Blue Prism is costly, but I believe the quality should increase.
The pricing has shifted to a more SaaS-based, usage-driven model which I find better.
From a developer perspective, I find developing on Blue Prism simple, clean, and intuitive, making maintenance considerably easier compared to other tools.
Blue Prism's compliance with high-security standards has helped my organization greatly.
The ability to scale quickly is also valuable, and their support is good in general.
The user-friendly interface of Blue Prism Cloud has significantly aided my team's ability to design automated processes.
| Product | Mindshare (%) |
|---|---|
| Blue Prism | 4.4% |
| Blue Prism Cloud | 1.6% |
| Other | 94.0% |


| Company Size | Count |
|---|---|
| Small Business | 18 |
| Midsize Enterprise | 6 |
| Large Enterprise | 75 |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 7 |
| Large Enterprise | 21 |
Blue Prism offers advanced automation features with integration capabilities and robust exception handling. Its scalability and reliability make it ideal for automating complex and repetitive tasks across industries like banking and manufacturing.
Providing a user-friendly design studio, Blue Prism stands out with enhanced automation features such as unassisted bots, strong security measures, and Visual Basic Objects. Its integration capabilities with analytics tools like Tableau and a simplified licensing model contribute to its appeal. Despite its complexities in UI design and training resource limitations, it remains stable and reliable. Blue Prism addresses tasks such as invoice processing and data entry, but improvements in AI, cognitive capabilities, and customer support are needed. Enhancements in OCR technology, unstructured data handling, and web-based interfaces could significantly boost its accessibility.
What are Blue Prism's most important features?Organizations in industries like finance and manufacturing harness Blue Prism to automate repetitive tasks, boosting efficiency in back-end operations. In banking and insurance, it's used for auditing, compliance, and report generation, enhancing accuracy and reducing manual efforts.
Blue Prism Cloud offers robust automation capabilities for backend office operations with a user-friendly, no-code interface, enhancing security and cloud integration for organizational efficiency.
Blue Prism Cloud, a comprehensive automation platform, provides efficient process automation, leveraging features like Object Studio and flow design for ease of use and reusability. Non-programmers benefit from its intuitive interface, allowing for quick project turnaround with low-code development. Key features include seamless integration with cloud technologies and advanced AI functionalities, strengthening the automation of tasks. It's designed to enhance control and efficiency by enabling unattended automation, supported by solid security measures such as CyberArk. The platform's dashboard and analytics tools assist businesses in monitoring and management, making it a reliable choice for enhancing operations.
What are Blue Prism Cloud's features?In industries like finance, healthcare, and telecommunications, Blue Prism Cloud transforms operations by automating tasks such as test evaluation, process automation, and data integration across applications. Organizations automate accounting, CRM, and reporting functions while leveraging AI for document processing. The platform supports unattended automation, enabling businesses to craft tailored infrastructures to fulfill precise client needs.
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