

Automation Anywhere and ServiceNow Automation Engine compete in the automation solutions market. While Automation Anywhere shines in customer service and pricing, ServiceNow Automation Engine leads in comprehensive features and high ROI, making it preferred despite higher costs.
Features: Automation Anywhere offers cognitive automation capabilities, strong bot creation tools, and robust analytics. ServiceNow Automation Engine focuses on workflow automation, seamless IT services integration, and powerful orchestration features. The main difference is Automation Anywhere's bot management strength versus ServiceNow Automation Engine's superior workflow integration.
Ease of Deployment and Customer Service: Automation Anywhere provides a straightforward deployment process and efficient customer service with dedicated support. ServiceNow Automation Engine offers a streamlined deployment model with strong integration capabilities in its ecosystem. However, Automation Anywhere is noted for being easier to deploy and having more responsive customer support.
Pricing and ROI: Automation Anywhere typically presents a lower initial setup cost, making it accessible for organizations seeking cost-effective solutions. ServiceNow Automation Engine may require a higher upfront investment but offers significant ROI due to its expansive feature set and ability to drive long-term efficiency and process improvements. This highlights Automation Anywhere's pricing advantage while ServiceNow Automation Engine provides greater long-term value.
| Product | Market Share (%) |
|---|---|
| Automation Anywhere | 7.7% |
| ServiceNow Automation Engine | 1.3% |
| Other | 91.0% |


| Company Size | Count |
|---|---|
| Small Business | 144 |
| Midsize Enterprise | 80 |
| Large Enterprise | 519 |
Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.
Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.
What are the important features of Automation Anywhere?In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.
ServiceNow Automation Engine optimizes IT processes, automates tasks, improves efficiency, and manages workflows. Users leverage it for incident response automation, service request management, compliance enforcement, and cross-platform orchestration. Its customizable workflows, scalability, real-time monitoring, and reporting features enhance productivity and streamline operations. Users appreciate the tool for its efficiency, communication improvement, and enhanced collaboration.
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