IBM Robotic Process Automation (RPA) Reviews

Vendor: IBM

4.1 out of 5

24 reviews
88% willing to recommend

138 followers

What is IBM Robotic Process Automation (RPA)?

IBM Robotic Process Automation (RPA) is a technology that encompasses the use of smart robots in any process requiring efficiency, consistency and speed, with no risk of mistakes. In a nutshell, RPA simulates a human user working.

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IBM Robotic Process Automation (RPA) is the #10 ranked solution in best RPA tools. PeerSpot users give IBM Robotic Process Automation (RPA) an average rating of 8.2 out of 10. IBM Robotic Process Automation (RPA) is most commonly compared to UiPath Platform: IBM Robotic Process Automation (RPA) vs UiPath Platform. IBM Robotic Process Automation (RPA) is popular among the large enterprise segment, accounting for 60% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 19% of all views.

Buyer's Guide

IBM Robotic Process Automation (RPA)

May 2025

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Featured IBM Robotic Process Automation (RPA) reviews

GeorgeTzifas

Chief Operating Officer at Anyrobotics RPA Experts

I would like to have more flexibility in connecting the platform with third-party systems. It is easy to connect IBM RPA with other IBM products, but it is complicated when connecting to non-IBM systems. So, I would like IBM RPA to be even more flexible in connecting to third-party systems.

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Islam Fathy

Senior RPA Developer at Valleysoft

The feature that I hope will be available in the next versions is the system role which gives users access to specific features, based on the assigned roles and the accessibility provided to the user. The benefits of creating roles include increased security through controlling users' access according to their specified roles. We would like a decreased need for customer support. We need easy and accurate monitoring of the use and access of data by higher management, leading to better research management. System roles are preconfigured with the permissions necessary to perform the tasks within the scope of that role. They cannot be modified or deleted.

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Karinne Carnevalli De Almeida

Consultant at Universidade Federal Fluminense

I would recommend using IBM RPA. I would advise you to learn about your main processes to automate inside your company. So you can apply it in big and small processes depending on the investment for your company. That is an advantage or not. Overall, I would rate the solution an eight out of ten. It has some difficulty in the tool, but it's a very stable and useful tool for automating processes.

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IBM Robotic Process Automation (RPA) mindshare

As of May 2025, the mindshare of IBM Robotic Process Automation (RPA) in the Robotic Process Automation (RPA) category stands at 2.8%, up from 2.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Robotic Process Automation (RPA)

PeerResearch reports based on IBM Robotic Process Automation (RPA) reviews

Type	Title	Date
Category	Robotic Process Automation (RPA)	May 19, 2025	Download
Product	Reviews, tips, and advice from real users	May 19, 2025	Download
Comparison	IBM Robotic Process Automation (RPA) vs UiPath Platform	May 19, 2025	Download
Comparison	IBM Robotic Process Automation (RPA) vs Microsoft Power Automate	May 19, 2025	Download
Comparison	IBM Robotic Process Automation (RPA) vs Automation Anywhere	May 19, 2025	Download

Title	Rating	Mindshare	Recommending
UiPath Platform	4.4	22.0%	97%	828 interviews Add to research
Microsoft Power Automate	3.9	20.9%	87%	128 interviews Add to research

Valuable Features

IBM Robotic Process Automation offers simplicity in use, enabling non-technical individuals to automate tasks quickly. Key features include drag-and-drop functionality, screen-level automation, integration with Salesforce and hybrid clouds, and integration with Watson for intelligent document analysis. The interface allows for efficient coding and orchestration between tasks and bots. Users benefit from fast deployment, improved efficiency, cost savings, and increased employee morale by reducing repetitive workloads. Automation of reports and compatibility with multiple databases enhance workflow efficiency.

"One of the most impactful features of IBM Robotic Process Automation (RPA) has been its one-time setup capability."
"Integrating the tool with SAP, EBS, or other ERPs is easy."
"IBM RPA helped us resolve a lot of difficult cases we could not resolve using other solutions."

Room for Improvement

IBM Robotic Process Automation (RPA) needs improvements in integrating AI and machine-learning for exception handling and cognitive capabilities. Enhancements are required for browser independence, Microsoft integration, and third-party system connections. Pricing is high, and documentation translations could help globally. Improved flexibility in deployment, scheduling, and extensibility of pre-configured roles and templates is necessary. A user-friendly, drag-and-drop interface with better support response times and a community platform to share knowledge would benefit users.

"The pricing of IBM Robotic Process Automation (RPA) could be improved."
"The product must be promoted more."
"IBM’s support should improve response time."

ROI

IBM Robotic Process Automation (RPA) delivers promising ROI, with figures around 20 to 30 percent due to automation. Medium-size projects typically see ROI within six to eight months. Many users experience returns in six months to one year. Automating dunning reports with IBM RPA facilitates automatic notifications to customers, ensuring timely premium payments.

Pricing

IBM Robotic Process Automation pricing is generally considered flexible due to its annual licensing based on Virtual Processor Cores, allowing allocation across multiple IBM products. While some users find the cost expensive—estimating around $100,000 annually—others describe it as reasonable or low-cost compared to similar tools. Additional yearly or monthly licenses may apply when adding products. A free one-month trial offers potential cost savings for initial evaluation.

"The pricing is reasonable."
"IBM RPA is cheaper than other tools."
"There is a free trial for one month, so you can use it to run your payloads or proof of concept. After that, you can pay for the license on a monthly or annual basis."

Popular Use Cases

Organizations use IBM Robotic Process Automation (RPA) to automate manual decision-making processes, streamline financial services like accounts receivable and payable, and improve customer service operations. It is also used in call centers, back-office tasks, and data extraction from PDFs. Companies employ RPA for booking systems, cover cancellations, mainframe testing, and virtual business automation. It enhances efficiency in banking, hospitality, and customer credit risk assessments, significantly freeing up human resources for more valuable activities.

Service and Support

IBM Robotic Process Automation customer service and support have mixed experiences. Many find technical support responsive, knowledgeable, and helpful, with quick response times and a strong community. Trained staff and substantial support in regions like Greece enhance service quality. Some users note challenges, such as Control Room connectivity issues and misconceptions about the support process. Additional educational resources could enhance user experience. Ratings range from three to nine out of ten, highlighting varying levels of satisfaction.

Deployment

Many users find IBM Robotic Process Automation's initial setup straightforward, often completing it in about an hour if prepared. Some note potential complexity, especially with on-premises deployments requiring infrastructure preparation. Others report issues with database creation and deployment in environments with restricted port access. While some experience longer deployment times, many describe the process as easy, aided by clear documentation. For some, setup was not complex due to external assistance.

Scalability

IBM Robotic Process Automation (RPA) demonstrates scalability across various settings. Users note seamless scaling with cloud solutions, though on-premises setups might face challenges. Adopting microservices architecture aids in scalability. Users appreciate its flexibility in expanding bots without much difficulty. Integration with Kubernetes enhances scalability options, ensuring efficient resource utilization. Some rank its scalability highly, while others provide a moderate score, indicating mixed perceptions across different use cases and organizational requirements.

Stability

Many users find IBM Robotic Process Automation (RPA) stable, with some noting improvements in newer versions. A few express concerns about its dependency on environment specifics and suggest the need for better alignment with cloud services. Some encounter challenges with stability due to specific application use. Stability ratings vary, with some giving high scores and others pointing out issues like memory overload. Many appreciate its scalability and long-term error-free performance.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our IBM Robotic Process Automation (RPA) Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

19%

Financial Services Firm

18%

Insurance Company

Government

University

Retailer

Healthcare Company

Manufacturing Company

Educational Organization

Real Estate/Law Firm

Comms Service Provider

Construction Company

Energy/Utilities Company

Media Company

Transportation Company

Aerospace/Defense Firm

Wholesaler/Distributor

Outsourcing Company

Hospitality Company

Logistics Company

Venture Capital & Private Equity Firm

Recruiting/Hr Firm

Non Profit

Consumer Goods Company

Pharma/Biotech Company

Non Tech Company

Compare IBM Robotic Process Automation (RPA) with alternative products

Learn more about IBM Robotic Process Automation (RPA)

Today, it is possible to automate processes through the use of digital robots, or bots, which execute pre-programed, repetitive tasks in a safe and mistake free manner. There are literally thousands of opportunities for Robotic Process Automation to make an impact on your organization today, including: automatic invoice emission, system integration, information reconciliation, report generation, intelligent email management to lead generation, and many others.

IBM Robotic Process Automation (RPA) was previously known as IBM RPA.