Pega Robotic Process Automation and IBM Robotic Process Automation compete in the RPA market. Pega holds an advantage in architecture robustness and CRM integration, whereas IBM RPA excels in user-friendliness and Watson integration.
Features: Pega offers robust UI creation, effective CRM tool integration, and comprehensive process automation capabilities. It provides a solid architecture for creating adaptable workflows, enabling seamless transitions between automated and manual tasks. IBM RPA is distinguished by its low-code development environment, integration capabilities with Watson for enhanced analytics, and the ability to reduce workload via bots. The platform supports non-technical users with an intuitive drag-and-drop interface and enables hybrid cloud integration for flexibility.
Room for Improvement: Pega has limitations in OCR support and integration issues, notably in Citrix environments. It faces challenges in solution deployment complexity and global cloud support. IBM RPA could enhance third-party integration and revise pricing strategies to be more competitive globally. Users have also pointed out system roles and document management challenges, suggesting an improvement in intuitive tools and approval processes.
Ease of Deployment and Customer Service: Pega supports various deployment models, including hybrid cloud options, though its tech support has mixed reviews, with noted room for better response times. IBM RPA offers flexible, hybrid deployment solutions, with generally adequate technical support, though users suggest improvements in response time and service integration capabilities.
Pricing and ROI: Pega's pricing may be high, especially outside the US, with a complex licensing model. Its ROI is generally positive, though variable by use case. IBM RPA's licensing model is more flexible, potentially reducing costs and offering quick ROI for enterprises. Both solutions demonstrate potential for strong ROI, with user perceptions varying based on specific deployments and needs.
Fortra's Automate has effectively replaced the workload of an entire employee, saving us significant time and money.
They don't always understand the processes I'm trying to implement.
They are very responsive and have been able to resolve any issues I have encountered.
I would rate the technical support as a nine out of ten because it is quite fast and courteous.
It is easy to increase one bot or one studio without needing to buy another orchestrator, which can be quite expensive.
The stability of Fortra's Automate is excellent.
It has very robust features, and it is not prone to instability.
Integration with Amazon S3 is somewhat lacking.
I would prefer not having to log in to update a ticket; being able to respond via email would be beneficial.
I find that most important features are strong, however, there is a lack of good development for artificial intelligence, such as machine learning.
Competitors are often more expensive than Automate.
It offered what we wanted at a good, competitive price.
It does a lot but also costs a lot.
Automate's non-reliance on additional orchestrators makes it quite cost-effective.
The most valuable features of Fortra's Automate include its FTP functionality and file manipulation capabilities.
I really like the API functionality; it's a slick aspect of the solution when I'm using it.
Automate offers a user-friendly solution with a drag-and-drop interface for efficient task automation and integration with major platforms like SAP and Azure, making it ideal for quick deployment with minimal coding and training.
Automate provides powerful features for businesses seeking efficient automation, offering compatibility with databases, email integration, and cloud platforms. Its simple interface supports both beginners and experienced users, simplifying tasks like invoice processing, HR automation, and data transformation. Cost-effective pricing and flexible licensing enhance its appeal while integration capabilities and scheduling tools ensure smooth workflow automation.
What are Automate's Key Features?In industries such as healthcare, banking, and logistics, Automate is used for tasks like invoice payment automation, data transformation, and task automation. This leads to streamlined processes and reduced manual workload, illustrating its value in enhancing operational efficiency through diversified workflows.
IBM Robotic Process Automation (RPA) is a technology that encompasses the use of smart robots in any process requiring efficiency, consistency and speed, with no risk of mistakes. In a nutshell, RPA simulates a human user working.
Today, it is possible to automate processes through the use of digital robots, or bots, which execute pre-programed, repetitive tasks in a safe and mistake free manner. There are literally thousands of opportunities for Robotic Process Automation to make an impact on your organization today, including: automatic invoice emission, system integration, information reconciliation, report generation, intelligent email management to lead generation, and many others.
With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.
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