

Fortra's Automate and IBM Robotic Process Automation (RPA) compete in the automation software category. Based on features and customer service strengths, Fortra's Automate has the upper hand due to its user-friendly approach and strong support channels.
Features: Fortra's Automate stands out with its drag-and-drop functionality, allowing users with minimal technical skills to easily design automated tasks. It offers seamless integrations with existing IT infrastructures and comprehensive capabilities like database triggers and process scheduling. IBM RPA is known for its superior analytics and reporting features, integrating smoothly with IBM cloud solutions to deliver robust real-time data insights and support hybrid cloud capabilities.
Room for Improvement: Fortra's Automate could enhance its OCR capabilities and provide more intuitive error debugging. It also requires performance optimizations for large workflows and improved reliability in cloud operations. IBM RPA needs to improve its integration with third-party systems, offer better role-based access for security, and enhance documentation for troubleshooting outside IBM ecosystems.
Ease of Deployment and Customer Service: Fortra's Automate offers flexible deployment options across on-premises, public, and hybrid clouds, catering to diverse organizational needs with strong customer service known for rapid response and accessible support. IBM RPA provides similar deployment flexibility but faces variable customer support effectiveness due to regional language barriers and issue complexity. Both platforms excel in providing robust training resources for deployment and usage.
Pricing and ROI: Fortra's Automate features a cost-effective pricing model with flexible licensing based on the number of bots, offering significant cost savings and quick ROI through automation. It is priced reasonably compared to other RPA solutions. IBM RPA offers licensing flexibility across various IBM products, presenting cost-saving opportunities, but some users consider it expensive despite its automation efficiencies and labor cost reductions.
Fortra's Automate has effectively replaced the workload of an entire employee, saving us significant time and money.
It has reduced our expenditures in terms of purchasing more products and employing more technicians.
On a scale from one to ten, I would rate the ROI as nine.
My customers have seen high ROI with IBM Robotic Process Automation (RPA) because it has a lower cost than other vendors.
They don't always understand the processes I'm trying to implement.
They handle customers like me to get to the exact issue, detailing where that issue originates from a technical point of view, the resolution, and the summary they provided.
I would rate the technical support as a nine out of ten because it is quite fast and courteous.
They need to improve their support by having more experienced level one support.
The scalability of Automate also scores a ten out of ten.
I can deploy it on multiple infrastructures such as cloud, on-premises, or in a hybrid model.
It is easy to increase one bot or one studio without needing to buy another orchestrator, which can be quite expensive.
The solution is very scalable because it's supported by Cloud Pak for Automation, allowing scaling with other solutions or independently.
I would rate the scalability of IBM Robotic Process Automation (RPA) as eight on a scale of one to ten.
The stability of the solution is a ten out of ten.
For stability on a scale from one to ten, I would give it a solid nine.
It has very robust features, and it is not prone to instability.
IBM Robotic Process Automation (RPA) has been running smoothly for four years without any errors, which indicates a high level of stability.
This is a significant concern, especially with critical workloads where visibility into errors is essential.
My major recommendation would be for easier upgrade paths between major versions.
When new employees join our company, we created automation so they receive AWS credentials and all their AWS access and cloud access.
To improve IBM Robotic Process Automation (RPA) for the next release, there should be more integration with external systems, and more integration with IBM's data and AI platforms is needed.
Competitors are often more expensive than Automate.
It offered what we wanted at a good, competitive price.
It does a lot but also costs a lot.
The pricing of IBM Robotic Process Automation (RPA) is an area that could be improved.
Automate's non-reliance on additional orchestrators makes it quite cost-effective.
In my opinion, the best feature Automate offers is the scheduling.
Automate's compatibility with existing IT infrastructure has impacted our business operations positively by providing smooth integration with other software that we use, such as Gmail, Jira, and Microsoft 365 apps, which gives us a unified platform instead of having to keep switching from one software to another, saving a lot of time and streamlining the whole workflows.
We haven't encountered any errors in the last four years, which speaks to its reliability.
The analytics and reporting tools in IBM Robotic Process Automation (RPA) are the best compared to all other RPAs because all other RPAs only use dashboards while IBM is the only one to have a reporting tool that includes dashboards.
| Product | Mindshare (%) |
|---|---|
| Fortra's Automate | 2.8% |
| IBM Robotic Process Automation (RPA) | 2.1% |
| Other | 95.1% |

| Company Size | Count |
|---|---|
| Small Business | 30 |
| Midsize Enterprise | 12 |
| Large Enterprise | 9 |
| Company Size | Count |
|---|---|
| Small Business | 14 |
| Midsize Enterprise | 3 |
| Large Enterprise | 10 |
Fortra's Automate offers a user-friendly platform for task automation, featuring a drag-and-drop interface that aids in scheduling, file management, and integrating with services like Azure and AWS.
Fortra's Automate provides substantial ease in automating complex tasks through its intuitive design. It offers seamless integration capabilities, especially with Azure and AWS, and comes equipped with strong error handling. Cost-effective and requiring minimal coding, it supports a broad range of industries by effectively automating tasks such as HR operations, invoice management, and data processing across servers.
What features stand out in Fortra's Automate?
What benefits should users consider in reviews?
In industries such as healthcare and transportation, Fortra's Automate facilitates the automation of client management, HR operations, and data processing, boosting efficiency. Banks utilize it for managing extensive invoice workflows, while distribution sectors rely on its capabilities for insurance checks and system support. Its applicability across servers makes it a valuable tool for any sector seeking to reduce manual workload and improve task accuracy.
IBM Robotic Process Automation offers intuitive drag-and-drop features and strong integration with Watson, enhancing document analysis insights. It automates routine tasks, effectively boosting workflow efficiency and user productivity. Ideal for hybrid cloud environments, setup is straightforward and error-free.
Designed to reduce coding requirements, IBM Robotic Process Automation integrates with Watson to provide valuable insights from document analysis. It's popular for automating routine tasks to enhance workflow efficiency. Users can effortlessly automate processes, benefit from cost reductions, and enjoy increased productivity without encountering errors. It seamlessly integrates with hybrid clouds while offering robust analytics through advanced dashboards. While some users suggest improvements in scheduling, integration with non-IBM systems, and AI features, the system remains a strong performer with opportunities for evolution in cost management and support documentation.
What features should be considered?IBM Robotic Process Automation is frequently deployed in finance, IT, banking, and hospitality sectors to automate financial tasks like payments and accounts processing. It's also invaluable in customer service for automating call center operations and onboarding procedures, streamlining activities in diverse industries to enhance operational efficiency.
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