


Fortra's Automate and IBM Robotic Process Automation (RPA) compete in the automation software category. Based on features and customer service strengths, Fortra's Automate has the upper hand due to its user-friendly approach and strong support channels.
Features: Fortra's Automate stands out with its drag-and-drop functionality, allowing users with minimal technical skills to easily design automated tasks. It offers seamless integrations with existing IT infrastructures and comprehensive capabilities like database triggers and process scheduling. IBM RPA is known for its superior analytics and reporting features, integrating smoothly with IBM cloud solutions to deliver robust real-time data insights and support hybrid cloud capabilities.
Room for Improvement: Fortra's Automate could enhance its OCR capabilities and provide more intuitive error debugging. It also requires performance optimizations for large workflows and improved reliability in cloud operations. IBM RPA needs to improve its integration with third-party systems, offer better role-based access for security, and enhance documentation for troubleshooting outside IBM ecosystems.
Ease of Deployment and Customer Service: Fortra's Automate offers flexible deployment options across on-premises, public, and hybrid clouds, catering to diverse organizational needs with strong customer service known for rapid response and accessible support. IBM RPA provides similar deployment flexibility but faces variable customer support effectiveness due to regional language barriers and issue complexity. Both platforms excel in providing robust training resources for deployment and usage.
Pricing and ROI: Fortra's Automate features a cost-effective pricing model with flexible licensing based on the number of bots, offering significant cost savings and quick ROI through automation. It is priced reasonably compared to other RPA solutions. IBM RPA offers licensing flexibility across various IBM products, presenting cost-saving opportunities, but some users consider it expensive despite its automation efficiencies and labor cost reductions.
In terms of cost, we participated in projects achieving two to three million dollars in annual savings.
As a return on investment, we have achieved a 250% ROI in six to nine months, and sometimes it increases up to 380% percent.
Automation Anywhere has helped us save money.
The tasks Fortra's Automate is doing can be done by many employees, saving us from employing many people to monitor these servers 24/7.
Fortra's Automate has effectively replaced the workload of an entire employee, saving us significant time and money.
It has reduced our expenditures in terms of purchasing more products and employing more technicians.
My customers have seen high ROI with IBM Robotic Process Automation (RPA) because it has a lower cost than other vendors.
Whenever we need help, we can reach out to them, and they help us out.
We also have dedicated account managers and technical experts to solve our problems related to Automation Anywhere.
We just have to raise a ticket, after which we receive a call, email, or ping from the Automation Anywhere team.
They don't always understand the processes I'm trying to implement.
They handle customers like me to get to the exact issue, detailing where that issue originates from a technical point of view, the resolution, and the summary they provided.
I would rate the technical support as a nine out of ten because it is quite fast and courteous.
They need to improve their support by having more experienced level one support.
As we are using Microsoft Copilot for our AI agents, I look forward to integrating it with Automation Anywhere and its solutions, seeing it as a beneficial partnership as Automation progresses toward AI as the main solution.
The centralized control room allows us to orchestrate and manage bots seamlessly.
I can scale it in terms of hundreds of bots and configure hundreds of parallel robots easily.
The scalability of Automate also scores a ten out of ten.
I can deploy it on multiple infrastructures such as cloud, on-premises, or in a hybrid model.
Fortra's Automate automates the work, but it needs continuous monitoring.
The solution is very scalable because it's supported by Cloud Pak for Automation, allowing scaling with other solutions or independently.
I would rate the scalability of IBM Robotic Process Automation (RPA) as eight on a scale of one to ten.
With the latest applications, there are no significant issues like freezing or crashing.
From a stability and reliability perspective, we can remain confident that the product performs as an enterprise solution and meets expected standards.
If you have good best practices, reusable code, an effective framework, and a solid development methodology, bots can be very stable.
The stability of the solution is a ten out of ten.
For stability on a scale from one to ten, I would give it a solid nine.
It has very robust features, and it is not prone to instability.
IBM Robotic Process Automation (RPA) has been running smoothly for four years without any errors, which indicates a high level of stability.
It is better to write a Python script instead of using Automation Anywhere's package when dealing with Excel because it is buggy and tends to break.
Making the product more lightweight by reducing its dependency on infrastructure could greatly help in the long run.
It would be beneficial if the platform provided options for power developers to integrate seamlessly with languages like Java or C#, allowing them to write their own scripts and code.
This is a significant concern, especially with critical workloads where visibility into errors is essential.
My major recommendation would be for easier upgrade paths between major versions.
When new employees join our company, we created automation so they receive AWS credentials and all their AWS access and cloud access.
To improve IBM Robotic Process Automation (RPA) for the next release, there should be more integration with external systems, and more integration with IBM's data and AI platforms is needed.
It is more cost-efficient compared to all other RPA platforms.
Automation Anywhere costs are aligned with UiPath and Blue Prism, which are also expensive.
It is not cheap, with costs ranging between 700 to 800 dollars per month.
Competitors are often more expensive than Automate.
It offered what we wanted at a good, competitive price.
It does a lot but also costs a lot.
The pricing of IBM Robotic Process Automation (RPA) is an area that could be improved.
I can set it up to provide users with a form to fill in all required information, and then the bot operates based on those specifications.
For example, the email module has been enhanced over the years to support all the latest authentication technologies. That is very important as we move away from username and password and embrace multi-factor authentication.
Automation Anywhere has undergone drastic changes over the past five years, transitioning from version 10 to A360, including desktop-based and cloud-based options.
Automate's non-reliance on additional orchestrators makes it quite cost-effective.
In my opinion, the best feature Automate offers is the scheduling.
Automate's compatibility with existing IT infrastructure has impacted our business operations positively by providing smooth integration with other software that we use, such as Gmail, Jira, and Microsoft 365 apps, which gives us a unified platform instead of having to keep switching from one software to another, saving a lot of time and streamlining the whole workflows.
We haven't encountered any errors in the last four years, which speaks to its reliability.
The analytics and reporting tools in IBM Robotic Process Automation (RPA) are the best compared to all other RPAs because all other RPAs only use dashboards while IBM is the only one to have a reporting tool that includes dashboards.
| Product | Mindshare (%) |
|---|---|
| Automation Anywhere | 5.5% |
| Fortra's Automate | 2.8% |
| IBM Robotic Process Automation (RPA) | 2.0% |
| Other | 89.7% |


| Company Size | Count |
|---|---|
| Small Business | 154 |
| Midsize Enterprise | 82 |
| Large Enterprise | 536 |
| Company Size | Count |
|---|---|
| Small Business | 31 |
| Midsize Enterprise | 14 |
| Large Enterprise | 10 |
| Company Size | Count |
|---|---|
| Small Business | 14 |
| Midsize Enterprise | 3 |
| Large Enterprise | 10 |
Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.
Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.
What are the important features of Automation Anywhere?
What benefits should be evaluated in reviews?
In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.
Fortra's Automate offers a user-friendly platform for task automation, featuring a drag-and-drop interface that aids in scheduling, file management, and integrating with services like Azure and AWS.
Fortra's Automate provides substantial ease in automating complex tasks through its intuitive design. It offers seamless integration capabilities, especially with Azure and AWS, and comes equipped with strong error handling. Cost-effective and requiring minimal coding, it supports a broad range of industries by effectively automating tasks such as HR operations, invoice management, and data processing across servers.
What features stand out in Fortra's Automate?
What benefits should users consider in reviews?
In industries such as healthcare and transportation, Fortra's Automate facilitates the automation of client management, HR operations, and data processing, boosting efficiency. Banks utilize it for managing extensive invoice workflows, while distribution sectors rely on its capabilities for insurance checks and system support. Its applicability across servers makes it a valuable tool for any sector seeking to reduce manual workload and improve task accuracy.
IBM Robotic Process Automation offers intuitive drag-and-drop features and strong integration with Watson, enhancing document analysis insights. It automates routine tasks, effectively boosting workflow efficiency and user productivity. Ideal for hybrid cloud environments, setup is straightforward and error-free.
Designed to reduce coding requirements, IBM Robotic Process Automation integrates with Watson to provide valuable insights from document analysis. It's popular for automating routine tasks to enhance workflow efficiency. Users can effortlessly automate processes, benefit from cost reductions, and enjoy increased productivity without encountering errors. It seamlessly integrates with hybrid clouds while offering robust analytics through advanced dashboards. While some users suggest improvements in scheduling, integration with non-IBM systems, and AI features, the system remains a strong performer with opportunities for evolution in cost management and support documentation.
What features should be considered?IBM Robotic Process Automation is frequently deployed in finance, IT, banking, and hospitality sectors to automate financial tasks like payments and accounts processing. It's also invaluable in customer service for automating call center operations and onboarding procedures, streamlining activities in diverse industries to enhance operational efficiency.
We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.