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IBM Robotic Process Automation (RPA) Logo

IBM Robotic Process Automation (RPA) pros and cons

Vendor: IBM
4.1 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

Simplicity allows quick adoption by both developers and business users.
Built-in integration with Watson enables intelligent document processing.
Analytics and reporting tools are advanced, surpassing other RPAs.
Offers scalability and integration with various systems like SAP and EBS.
Automation of tasks results in a significant speed improvement, up to 20 times faster than human performance.

CONS

IBM Robotic Process Automation (RPA) requires better integration with machine-learning and artificial intelligence to reduce the need for manual adjustments.
There is a need for seamless interface connection through APIs and enhancement in reading and writing capabilities with PDFs.
The documentation should be available in more languages to improve accessibility for global users.
Decreased need for customer support and faster response times are necessary for improved user satisfaction.
The scalability and stability of IBM Robotic Process Automation (RPA) present challenges that need addressing.
 

IBM Robotic Process Automation (RPA) Pros review quotes

MA
Business Solutions Manager at valleysoft
Jun 5, 2025
The analytics and reporting tools in IBM Robotic Process Automation (RPA) are the best compared to all other RPAs because all other RPAs only use dashboards while IBM is the only one to have a reporting tool that includes dashboards.
JK
executive procurement technology at a insurance company with 11-50 employees
Apr 22, 2025
One of the most impactful features of IBM Robotic Process Automation (RPA) has been its one-time setup capability.
GeorgeTzifas - PeerSpot reviewer
Chief Operating Officer at Anyrobotics RPA Experts
Aug 9, 2023
The good stuff about IBM is the fact that it's very easy to use, there are very nice and smart AI tools within the licensing that you don't have to pay any access. Moreover, it's more precise and more secure.
Learn what your peers think about IBM Robotic Process Automation (RPA). Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,311 professionals have used our research since 2012.
Karinne Carnevalli De Almeida - PeerSpot reviewer
Consultant at Universidade Federal Fluminense
Apr 3, 2023
It's user-friendly; even non-technical people can program bots using drag-and-drop functionalities.
Saman Guruge - PeerSpot reviewer
Senior Engineer at MIT ESP
Mar 6, 2023
We can connect with different database types, and they have included a different package for a terminal connection to, for example, AS400. When it comes to UI development, it's not using the drivers or anything. It's not a selector-based development like UiPath.
Islam Fathy - PeerSpot reviewer
Senior RPA Developer at Valleysoft
May 15, 2022
IBM Robotic Process Automation has greatly improved the organization by improving the speed of performance, as the speed of the robot is estimated to be 20 times faster than the human being.
Ahmed Shaheen - PeerSpot reviewer
Ibm B PM Developer at a computer software company with 51-200 employees
Nov 24, 2023
IBM RPA helped us resolve a lot of difficult cases we could not resolve using other solutions.
reviewer2125617 - PeerSpot reviewer
IT specialist at a educational organization with 5,001-10,000 employees
Mar 22, 2023
The feature I found most valuable is the TCO.
SYEDMUJTABA - PeerSpot reviewer
Vice President - Digital Automation Services at Techvista Systems
Dec 7, 2020
If you have a business process, and once you have automated that process, you have a readily available workflow in place.
SR
Senior Solution Engineer at Stream I.T. Consulting Ltd.
Jun 17, 2020
The solution's ease of use is its most valuable aspect.
 

IBM Robotic Process Automation (RPA) Cons review quotes

MA
Business Solutions Manager at valleysoft
Jun 5, 2025
My impression of the support experience is lower than middle. I would rank it as that. They need to improve their support by having more experienced level one support.
JK
executive procurement technology at a insurance company with 11-50 employees
Apr 22, 2025
The pricing of IBM Robotic Process Automation (RPA) could be improved.
GeorgeTzifas - PeerSpot reviewer
Chief Operating Officer at Anyrobotics RPA Experts
Aug 9, 2023
I would like to have more flexibility in connecting the platform with third-party systems.
Learn what your peers think about IBM Robotic Process Automation (RPA). Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,311 professionals have used our research since 2012.
Karinne Carnevalli De Almeida - PeerSpot reviewer
Consultant at Universidade Federal Fluminense
Apr 3, 2023
The scalability of the solution can be challenging.
Saman Guruge - PeerSpot reviewer
Senior Engineer at MIT ESP
Mar 6, 2023
We can use its inbuilt activities, and it's a complete package, but just like ElectroNeek, a limitation is that we have to depend on its inbuilt activities. We can't include our own activities or we can't introduce other activities.
Islam Fathy - PeerSpot reviewer
Senior RPA Developer at Valleysoft
May 15, 2022
We would like a decreased need for customer support.
Ahmed Shaheen - PeerSpot reviewer
Ibm B PM Developer at a computer software company with 51-200 employees
Nov 24, 2023
IBM’s support should improve response time.
reviewer2125617 - PeerSpot reviewer
IT specialist at a educational organization with 5,001-10,000 employees
Mar 22, 2023
I would like to improve the efficiency of this solution and the Surface Level Agreement.
SYEDMUJTABA - PeerSpot reviewer
Vice President - Digital Automation Services at Techvista Systems
Dec 7, 2020
This RPA should be under the umbrella of BPM. This is what the future should be.
SR
Senior Solution Engineer at Stream I.T. Consulting Ltd.
Jun 17, 2020
We're based in Thailand, but the documentation is not in Thai, which makes it difficult for us. If they could translate all of their documentation into our language, we'd be very grateful.