Compare StarWind vs SUSE

StarWind

Based on 286 reviews.

SUSE

Based on 57 reviews.

Sample Customers

StarWind Virtual SAN

Baker Tilly BVI, CMS Internet, Board Harpeth Hall School

StarWind HyperConverged Appliance

Sears Home and Franchise Business

StarWind Virtual Tape Library

Volvo, Sony, Samsung, Hitachi

SUSE Enterprise Storage

Day & Zimmermann, Cisco, CEMEX, L.B. Foster, Adient, Istanbul Technical University, 7Pixel, University of Maine System, Guerbet

Popular Solutions

StarWind Virtual SAN

29 reviews

StarWind HyperConverged Appliance

1 reviews

StarWind Storage Appliance

1 reviews

SUSE Linux Enterprise

11 reviews

SUSE NeuVector

2 reviews

SUSE Manager

3 reviews

Top Industries

Computer Software Company

16%

Manufacturing Company

10%

Financial Services Firm

Government

Financial Services Firm

11%

Computer Software Company

11%

Manufacturing Company

10%

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jccerong Heron
System Engineer at a tech vendor
My main use case for StarWind Virtual SAN is that we use it in a virtual environment with VMware and in another...
Read full review of StarWind Virtual SAN »
Kishore CA
Senior Engineering Assistant at a aerospace/defense firm
We were looking for the two-node HCA. We found that VMware was also a solution, but it was a bit costlier for us. We...
Read full review of StarWind Storage Appliance »
Anonymous User
DevOps Director at a educational organization
We have been using the product for backups and long-term storage. We had been using physical tape backups for many...
Read full review of StarWind Virtual Tape Library »

Review 1 of 3

MoezCHEBBI
Senior Lead DevOps Engineer at a tech services company
My main use case for SUSE Linux Enterprise involves deploying SUSE Linux Enterprise and using it with the YaST...
Read full review of SUSE Linux Enterprise »
Danie Joubert
Managing Director at a tech services company
Our primary use case for the SUSE NeuVector solution is policy management. We use it to make sure that containers are...
Read full review of SUSE NeuVector »
Anonymous User
Technical Solutions Engineer at a leisure / travel company
SUSE Rancher is used in my current day-to-day activities for multi-cluster management, including Kubernetes...
Read full review of SUSE Rancher »
DHINIL KUTTIKADAN
Unix Administrator at a computer software company
My use cases include using SUSE Manager for patching the Linux operating system. I used to use SUSE Manager in my...
Read full review of SUSE Manager »

Review 1 of 4

Customer Service

Russ Le Puill
IT Manager at a educational organization
All support is very helpful and friendly.
Read full review of StarWind HyperConverged Appliance »
Spencer Lines
Information Systems Manager at a construction company
Their customer service and support have been world-class. There is no other company I've ever worked with that had...
Read full review of StarWind Virtual SAN »
Indeep G
Senior Systems Administrator at a construction company
Their customer support is pretty quick a they respond usually in 24 hours and they will jump on a remote session to...
Read full review of StarWind Virtual Tape Library »
James Ching
Systems Analyst at a healthcare company
They have the best support I've experienced with any vendor I've worked with up until now. We're still only 2 months...
Read full review of StarWind HyperConverged Appliance »
Anonymous User
Sr. Network Engineer at a computer software company
Customer service has always been excellent.
Read full review of StarWind Virtual SAN »
Brendan
Technology Manager at a hospitality company
Their customer service and support are top-notch.
Read full review of StarWind HyperConverged Appliance »
Anonymous User
Senior IT Support Specialist at a healthcare company
Customer service has been kind and professional and on top of their game. We're notified very quickly if they notice...
Read full review of StarWind HyperConverged Appliance »
Branden Beachy
Works
I had some issues, early on, that ended up being hardware issues on my end. The StarWind support people were more...
Read full review of StarWind Virtual SAN »
Anonymous User
Web Services and Systems Development at a non-profit
I never felt rushed while I had to install additional host NIC cards and they walked me through every step of the...
Read full review of StarWind Virtual SAN »
Kamil
Specialist in the center of security at a energy/utilities company
Our experience is that we get a fast response from technical support.
Read full review of StarWind Virtual SAN »
Jose Escario
Infrastructure Manager at a computer software company
It's easy to file a ticket when you are experiencing problem with this vsan
Read full review of StarWind Virtual SAN »
MarkMgr
IT Manager at a hospitality company
We don't use the ProActive Support. We have the Standard level. It's very good. We haven't had any issues with it....
Read full review of StarWind Virtual SAN »
PieterGrootendorst
Technical Consultant at a computer software company
I only had to call technical support once, and they were very responsive and quick. Overall, I've been satisfied with...
Read full review of StarWind HyperConverged Appliance »
Daniel P.
Works at a transportation company
Customer service and support is the strongest part of this company. I have zero issues with them and wish other...
Read full review of StarWind Virtual SAN »
GrzegorzEBX
Owner at a security firm
Support is on a high level.
Read full review of StarWind Virtual SAN »
Alex-Serenity
Systems Administrator at a non-profit
Support is top quality and their response is exceptional. It's probably one of the best supports I've dealt with.
Read full review of StarWind HyperConverged Appliance »
Anonymous User
Works at a manufacturing company
The team at StarWind are professional and very skilled in a variety of disciplines. The most impressive factor of the...
Read full review of StarWind Virtual SAN »
Anonymous User
Enterprise Cloud Manager at a comms service provider
We had one incident for which we required the help of their support. Our questions and queries were answered within...
Read full review of StarWind Virtual SAN »
Anonymous User
Director of IT at a computer software company
Their support is very knowledgable and willing to help, they always go well beyond what is required to make sure...
Read full review of StarWind Storage Appliance »
Anonymous User
Server Administrator at a university
Technical support is quick to respond and proactive with our additional support.
Read full review of StarWind HyperConverged Appliance »
Anonymous User
System administrator at a tech services company
I did not need to contact customer support for StarWind Virtual SAN.
Read full review of StarWind Virtual SAN »
Anonymous User
System Admin | Network Engineer | Project Lead at a wholesaler/distributor
Support is prompt and usually, they can meet via Zoom in just a few minutes from the creation of a support...
Read full review of StarWind Virtual SAN »
Kelly Von Der Heyden
Sales Director at a tech services company
The support that they provide is excellent. They have 24 hours a day seven days a week support, and all the engineers...
Read full review of StarWind Virtual Tape Library »
Anonymous User
IT Director at a aerospace/defense firm
Working with the support team has been great. Connecting with somebody during and after business hours has been...
Read full review of StarWind HyperConverged Appliance »
Anonymous User
IT Infrastructure Manager at a retailer
Every time I have called, I have gotten the person I need along with an answer to my questions.
Read full review of StarWind HyperConverged Appliance »
Anonymous User
Senior Systems Engineer at a tech consulting company
In over 20 years of working in the IT industry, I have never encountered better support than I have with the team at...
Read full review of StarWind Virtual SAN »
Aljoša Čolnik
IT Manager at a tech services company
They offer great support.
Read full review of StarWind Virtual SAN »
Poberezhnyy Maxim
Engineer at a educational organization
Technical support is very competent in matters not only of the product but also of the features of the hypervisor and...
Read full review of StarWind Virtual SAN »
Daniel P.
Works at a transportation company
Technical support is their best feature!
Read full review of StarWind HyperConverged Appliance »
Adam F
Works at a computer software company
StarWind's proactive support has helped my organization by giving us the reassurance of 24/7 monitoring of the...
Read full review of StarWind Virtual SAN »

Review 1 of 30

Aman_Singh
DevOps Software Engineer at a tech company
We had a SUSE partner and a sales manager who initially used to come to help us regarding some issues. After some...
Read full review of SUSE Manager »
Aman_Singh
DevOps Software Engineer at a tech company
There are limitations in terms of getting administrative rights or comprehensive data support.
Read full review of SUSE Linux Enterprise »
RanjitKumar1
Linux SRE at a consultancy
We do not contact the technical support team. We refer to the documentation released by the vendor. They could...
Read full review of SUSE Linux Enterprise »
Ajit Gite
Devops MAnager at a tech vendor
I rate the customer service 10 out of 10 because SUSE has 24/7 availability support, extended support, security,...
Read full review of SUSE Linux Enterprise »
Dominique Locksley
Linux System Administrator at a computer software company
I've never had problems with SUSE Linux Enterprise's customer support. They're very responsive when we log cases with...
Read full review of SUSE Linux Enterprise »
Danie Joubert
Managing Director at a tech services company
The support is good. I rate the support of SUSE NeuVector a nine out of ten.
Read full review of SUSE NeuVector »
Victor Estival
Developer Product Marketing Manager at a tech services company
I only opened a case when I did the update. They pointed me to the documentation and I felt silly as I could have...
Read full review of SUSE Manager »
NarsingThakur
Solution Architect at a tech services company
We have not used technical support. Everything has been seamless without any problems. But we know that SUSE support...
Read full review of SUSE Linux Enterprise »
Eric Loderichs
General Manager at a tech consulting company
I worked for technical support myself for Micro Focus as a contractor. I know the technical support, and things have...
Read full review of SUSE Linux Enterprise »
MoezCHEBBI
Senior Lead DevOps Engineer at a tech services company
Vendor support is another strong point of SUSE Linux Enterprise, with the support team generally being responsive and...
Read full review of SUSE Linux Enterprise »
AnuragModi
Technical Architect at a computer software company
The technical support is good. I have seen L0, L1, L2, and L3 issues solved by pretty good SMEs. The support is...
Read full review of SUSE Linux Enterprise »
Prashant Saxena
Solution specialist Data and AI at a tech vendor
We've dealt with technical support in the past and they've been okay. We have no complaints.
Read full review of SUSE Linux Enterprise »
Prashant Saxena
Solution specialist Data and AI at a tech vendor
I would rate technical support from SUSE Linux Enterprise vendor support an eight out of ten.
Read full review of SUSE Linux Enterprise »
Naveen Venugopal
Research Engineer at a educational organization
The technical support for IT and kernel-level OS issues is very good. However, it is less effective for...
Read full review of SUSE Linux Enterprise »
Yevhen Yukhno
CEO at a tech services company
The technical support services are good.
Read full review of SUSE Linux Enterprise »
Kevin Honde
Data Solution Architect at a comms service provider
Once in a while, we contact technical support, although the systems are so stable that this rarely happens. We the...
Read full review of SUSE Linux Enterprise »
Anonymous User
IT Admin at a financial services firm
We do not pay for a subscription, so we do not get support. But out there, there are a lot of forums that can help us...
Read full review of SUSE Linux Enterprise »
Venkat_Rao
Senior Deputy General Manager - IT at a real estate/law firm
In the past, we found the support's response to be good. However, in the last year, we haven't needed to reach out to...
Read full review of SUSE Linux Enterprise »
Anonymous User
IT Consultant at a non-tech company
I would rate their support an eight out of ten. Generally, the support is good, but there are instances where the...
Read full review of SUSE Manager »
Darryl Darling
Enterprise Solutions Architect at a tech services company
Unfortunately, I have not been overly impressed with their technical support, except on one occasion. I was...
Read full review of SUSE Linux Enterprise »
Anonymous User
Platform Solution Architect at a tech services company
We are satisfied with the technical support.
Read full review of SUSE NeuVector »
G Srivastava
Senior cloud engineer at a tech services company
Support for SUSE Linux Enterprise is good; we have logged several cases, and they have provided troubleshooting steps...
Read full review of SUSE Linux Enterprise »
Ranimshikho Ranimshikho
Works at a university
SUSE Rancher's customer support is performing well and providing very good support.
Read full review of SUSE Rancher »
DHINIL KUTTIKADAN
Unix Administrator at a computer software company
Their support is adequate. I wonder how they can improve their service.
Read full review of SUSE Manager »
Trevor Omondi
Enterprise Systems Engineer at a insurance company
Technical support is actually superb in the sense that whenever you raise a support mechanism, their support is...
Read full review of SUSE Linux Enterprise »
Anonymous User
Systems Support Specialist at a hospitality company
I have never actually used the technical support. If I had an issue, then I would search the forums to find others...
Read full review of SUSE Linux Enterprise »
Anonymous User
General Manager at a tech vendor
I don't have personal experience with the support - however my experience with selling subscription and support...
Read full review of SUSE Linux Enterprise »
Charles White Jr
Lead Desktop Support Technician at a healthcare company
I did not reach out to customer service or tech support. I found the needed information easily on community forums...
Read full review of SUSE Linux Enterprise »
Anonymous User
SAP Director at a tech services company
Technical support is okay.
Read full review of SUSE Linux Enterprise »
Anonymous User
Presales at a tech services company
I have not needed to reach out for help or assistance with customer support.
Read full review of SUSE Rancher »

Review 1 of 30

Technical Support

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