Compare TeamViewer vs Zoom Video Communications

TeamViewer

Based on 145 reviews.

Zoom Video Communications

Based on 234 reviews.

Latest Research

Buyer's Guide

TeamViewer vs. Zoom Workplace Business

November 2026

Zoom Workplace Business vs. TeamViewer

Updated: November 2026

Buyer's Guide

TeamViewer vs. Zoom Workplace Business

November 2026

TeamViewer vs. Zoom Workplace Business

Updated: November 2026

Overview

TeamViewer is a proprietary computer software package for remote control, desktop sharing, online meetings, web conferencing and file transfer between computers. TeamViewer can be used without charge by non-commercial users, and Business, Premium and Corporate versions are available. TeamViewer GmbH was founded in 2005 in Uhingen, Germany. UK-based private equity firm Permira acquired TeamViewer GmbH from Durham, North Carolina-based software developer GFI Software in 2014.

Information Not Available

Sample Customers

TeamViewer

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross

Zoom Workplace Business

Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies

Popular Solutions

TeamViewer

18 reviews

TeamViewer ONE

1 reviews

TeamViewer Pilot [EOL]

0 reviews

Zoom Workplace Business

28 reviews

Top Industries

Outsourcing Company

12%

Manufacturing Company

10%

Construction Company

Comms Service Provider

Outsourcing Company

17%

Construction Company

10%

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Shubham-Agarwal
Manager - Projects at Cognizant
We typically use TeamViewer to connect to the remote desktop because we are using Airflow and Snowflake, so all are...
Read full review of TeamViewer »
Nitesh Ranjan
Senior Software Engineer at a tech vendor
I use TeamViewer Remote Management primarily for remote session purposes in my previous and current organization.
Read full review of TeamViewer ONE »
UdaySiddu
Software Consultant at a tech vendor
We install the software for our customers for purposes of controlling their businesses and resolving technical...
Read full review of TeamViewer Pilot [EOL] »

Review 1 of 3

Yifate Yusuf
Team Lead at GE
Zoom Workplace Business has been our cornerstone to our success as an organization, keeping our team connected across...
Read full review of Zoom Workplace Business »

Review 1 of 1

Customer Service

JIMRALD ABASANTA
IT NETWORK ENGINEER at KFUPM
Since 2007, I have not needed to reach out to TeamViewer Business's customer service or support team because I have...
Read full review of TeamViewer »
UdaySiddu
Software Consultant at a tech vendor
The tech support is good, although they have recently made modifications to their licensing model.
Read full review of TeamViewer Pilot [EOL] »
Jawad Riaz Ahmed
Manager Networks at Future Point Technologies
I have contacted customer service and support a couple of times, but it was not good. The support personnel seem to...
Read full review of TeamViewer ONE »
Nitesh Ranjan
Senior Software Engineer at a tech vendor
In my past organization where I worked at MT Sachi, I directly contacted the technical support of TeamViewer Remote...
Read full review of TeamViewer ONE »
MartinPotgieter
Services Manager at Bytes Systems Integration
The support could improve their speed. I rate the support from TeamViewer a three out of ten.
Read full review of TeamViewer »
Abhay Yashwantrao
IT Manager at Searphic Management
I did not use the support from TeamViewer.
Read full review of TeamViewer »
Arun Moolchandani
Human Resources Manager at TP
The customer support is very proactive, dedicated, and supportive 24/7. They are one of the best customer support...
Read full review of TeamViewer »
Kotayba Bouzian
Founder, VP at Digital Age Blog
I've never been in touch with technical support.
Read full review of TeamViewer »
Pol-Balaguer
VS at Netplay Inc
We have not really used technical support. We haven’t come to a point where we have needed to seek help from TeamViewer.
Read full review of TeamViewer »
Benny Sumitro
Managing Director for Cloud at PT. DATACOMM DIANGRAHA
I have not contacted technical support.
Read full review of TeamViewer »
Anoop-Kumar
Video conferencing Admin at Akshara Enterprises India Pvt Ltd
We’ve never really contacted technical support. I can’t really speak to how helpful they are as I don’t have much...
Read full review of TeamViewer »
Gourav Suri
Title Architect Lead at a tech vendor
I've never contacted technical support. I can't speak to how responsive or helpful they are.
Read full review of TeamViewer »
Anonymous User
Account Manager, Cybersecurity at a tech services company
I have not contacted technical support.
Read full review of TeamViewer »
Anonymous User
Security Researcher at a tech vendor
Customer support for TeamViewer is awesome. They always support us, and within a short period, the issues get...
Read full review of TeamViewer »
Konstantinos Katselis
ITFlow at It Support
I have not needed to use the support from TeamViewer.
Read full review of TeamViewer »
Anonymous User
Senior Manager, Information Technology at a university
I have had no need to contact technical support. We haven't run into any problems and my team hasn't had any issues.
Read full review of TeamViewer ONE »
Denmark Gonzalo
IT Network & System Administrator at Al asab
I've never contacted the support team for TeamViewer Remote Management.
Read full review of TeamViewer ONE »
Anonymous User
Senior IT Support at a tech vendor
The customer support for TeamViewer Business has not been a consideration for me because everything worked well, so I...
Read full review of TeamViewer »
GiancarloScali
Project Manager at SOLUZIONE SRL
My company doesn't need any technical support because we provide technical support to our customers.
Read full review of TeamViewer ONE »
Anonymous User
Senior Manager, Information Technology at a university
I used technical support when purchasing the solution and they were fine.
Read full review of TeamViewer »
Link Porterfield
Founding Member at QPG, Ltd. Co.
I try to go to the TeamViewer forums before contacting their technical support. My interactions with the technical...
Read full review of TeamViewer »
Dinesh Gururaj
IT Analyst at Qfba
I have never contacted the solution's technical support, but I feel they are pretty good.
Read full review of TeamViewer ONE »
Muralidhar K
IT Manager at SignDesk
Until now, I have not contacted the customer support for TeamViewer Business because there have been no issues.
Read full review of TeamViewer »
Anonymous User
Regional IT at a maritime company
Customer Service: I have never ever had to call the TeamViewer customer service hotline because the product is a very...
Read full review of TeamViewer »
Alexis Alarcón
IT Manager at a non-profit
We did call technical support once and they were very helpful and responsive.
Read full review of TeamViewer ONE »
Anonymous User
Server and Applications Specialist at a comms service provider
I have only called to add a user license and it was a quick call.
Read full review of TeamViewer »
Anonymous User
Software Test Engineer at a tech services company
I have not contacted technical support.
Read full review of TeamViewer »
Anonymous User
Project Manager at a media company
The customer support for TeamViewer Business is not bad, but not great either; I don't have to go to support many times.
Read full review of TeamViewer »
VishalRanjan
Chief Technology Manager at Doto Services
Customer support for TeamViewer is quite slow. They do reply, but the reply timing is more than forty-eight hours,...
Read full review of TeamViewer »
Abdelkader Raway
Works at a financial services firm
I didn't have any problems using TeamViewer to open a support ticket with the vendor. As a result, I can't give you a...
Read full review of TeamViewer ONE »

Review 1 of 30

Leslie Mavonyani
Head of technical and projects at BI Dynamics Pty Ltd
I never had a reason to use the solution's technical support.
Read full review of Zoom Workplace Business »
Yifate Yusuf
Team Lead at GE
I would add that customer support, especially the team from Zoom, is very proactive, dedicated, and supportive 24/7....
Read full review of Zoom Workplace Business »
MakhosonkeMatshoba
ESM Specialist at LetsCloudIT
I have not used the technical support from Zoom.
Read full review of Zoom Workplace Business »
Kamal Gulati
Managing Director at ITS Technology Solution Pvt. Ltd.
I've reached out to the Zoom technical support team, particularly via chat. I've received good response from them, so...
Read full review of Zoom Workplace Business »
Arun Basnet
Data Engineer at a computer software company
I haven't had any experience with customer support for Zoom Workplace Business because I haven't had any major issues...
Read full review of Zoom Workplace Business »
PraveenKambhampati
Owner at Thought Leaders Management Consulting
I have not needed to contact Zoom's technical support.
Read full review of Zoom Workplace Business »
Seif-Mohamed
Development specialist at our education
I did not ever contact Zoom's technical support.
Read full review of Zoom Workplace Business »
Anonymous User
OEM Medical & Defense Business Manager at a computer software company
I haven't had any issues with the product. Therefore, I've never spoken with technical support. I cannot comment on...
Read full review of Zoom Workplace Business »
Anonymous User
Backend Infrastructure Manager at a pharma/biotech company
I've never directly dealt with technical support from Zoom. I wouldn't be able to rate their services.
Read full review of Zoom Workplace Business »
Anonymous User
System support engineer at a financial services firm
We haven't had any issues with the product. We've never really reached out to technical support directly.
Read full review of Zoom Workplace Business »
Anonymous User
Associate Professor at a consultancy
I have not had to contact technical support for anything.
Read full review of Zoom Workplace Business »
Anonymous User
Lead Presales at a tech services company
I've never directly dealt with technical support. I can't speak to how helpful or responsive they might be.
Read full review of Zoom Workplace Business »
Alyssa Lawson
Founder at SMPLX
I had to contact customer service and support a couple of times, but I think there were a couple of times when Zoom...
Read full review of Zoom Workplace Business »
Anonymous User
Network Security Engineer at a tech services company
I have not needed to contact technical support, I have not had an issue.
Read full review of Zoom Workplace Business »
NikolayBachvarov
Software Architect at AIOPS group
I have not used technical support.
Read full review of Zoom Workplace Business »
Anonymous User
Regional Territory Manager at a tech services company
The product runs pretty smoothly so I haven't had to contact technical support.
Read full review of Zoom Workplace Business »
Anonymous User
Emea C Loud Technology at a tech vendor
I have not contacted the support from Zoom.
Read full review of Zoom Workplace Business »
Shmulik Davar
VP Product at Medint
We connected with them only once.
Read full review of Zoom Workplace Business »
Abhisek B
Senior Manager at RP Sanjiv Goenka Group
I've never contacted Zoom's technical support. I cannot speak to how helpful or responsive they are in general.
Read full review of Zoom Workplace Business »
Ayman Hagag
System Analyst at OIC
We have not been in contact with technical support.
Read full review of Zoom Workplace Business »
Anonymous User
Global Procurement at a recruiting/HR firm
We have a central IT team that handles any issues we may have. We wouldn't contact Zoom technical support directly as...
Read full review of Zoom Workplace Business »
BurhanGüvercin
Corporate Development Manager at Komagene
I have never needed to contact Zoom Technical Support, so I didn't ever need to reach out.
Read full review of Zoom Workplace Business »
MarcoCarvajal
Co-fundador CEO/CTO at XANDOR Automotive
I've never had to contact Zoom support.
Read full review of Zoom Workplace Business »
Anonymous User
Information Technology at a healthcare company
The users never call IT support for any help with it.
Read full review of Zoom Workplace Business »
Shyami Lakshika
Associate Engineer - Network & Security at Connex Information Technologies
I've never contacted Zoom support.
Read full review of Zoom Workplace Business »
Obert Randi
Student at a university
I have not used the support from Zoom.
Read full review of Zoom Workplace Business »
Cristian-Silva
Virtual network solution Engineer at a tech vendor
I'm from the IT world and can do my own troubleshooting. I've never been in touch with technical support. I cannot...
Read full review of Zoom Workplace Business »
Carlos Meilicke
MCT at ParaSoft SRL
I've never dealt with technical support. I haven't had any reason to contact that. Therefore, I cannot speak to how...
Read full review of Zoom Workplace Business »
Anonymous User
Regional Manager - Bangladesh at a comms service provider
I have not had occasion to contact tech support.
Read full review of Zoom Workplace Business »
Anonymous User
Solution Architect & Presales Lead at a tech services company
I've never directly dealt with Zoom technical support. We have our own internal IT team. If we run into problems with...
Read full review of Zoom Workplace Business »

Review 1 of 30

Technical Support

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