Compare Tenable vs Trellix

Tenable

Based on 247 reviews.

Trellix

Based on 433 reviews.

Overview

Tenable Network Security is a developer of vulnerability detection systems. Tenable Network Security is an American network security company, co-founded by Ron Gula, Jack Huffard, and Renaud Deraison in 2002.

Information Not Available

Sample Customers

Tenable.io Web Application Scanning

IMDEX

Tenable Cloud Security

Tyler Technologies, Bilfinger, BarkBox, MongoDB, airSlate, Adama, Latch, Cloudinary, Riskified, AppsFlyer, IntelyCare, Aidoc, 42Dot, and more.

Popular Solutions

Tenable Nessus

14 reviews

Tenable Security Center

11 reviews

Tenable Vulnerability Management

12 reviews

Trellix Endpoint Security Platform

21 reviews

Trellix MOVE AntiVirus

8 reviews

Trellix Network Detection and Response

7 reviews

Top Industries

Financial Services Firm

11%

Computer Software Company

10%

Manufacturing Company

10%

Government

Manufacturing Company

11%

Financial Services Firm

10%

Computer Software Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Chethan Gowda
Windows Security Patching Operation III (Cyber Operations) at a outsourcing company
We usually use Tenable Vulnerability Management for vulnerability scannings, and we get the reports from Tenable to...
Read full review of Tenable Vulnerability Management »
OndrejKOVAC
Solution engineer at a consultancy
The primary use case for Tenable Security Center among my clients is risk-based vulnerability management. It involves...
Read full review of Tenable Security Center »
DragosCernat
Information Security Architect at a transportation company
We had other solutions that we used. One solution was that we did not have something exactly similar to what Element...
Read full review of Tenable Cloud Security »
AbhishekPandey5
Senior Consultant at a manufacturing company
I am using it for Asset Discovery, vulnerability management and threat intel. Tenable OT Security is for asset...
Read full review of Tenable OT Security »
Arun Seetha
Cyber Security Architect at a security firm
I have been dealing with Tenable.io Container Security for almost four to six months.
Read full review of Tenable.io Container Security »

Review 1 of 5

Felipe Antoniazzi
Cybersecurity Engineer Lead at a healthcare company
In my field, I have been in the information security area for 17 years, and I am currently working in my position for...
Read full review of Trellix Collaboration Security »
GANESAN K
Senior Technical Engineer at a security firm
We have been distributing Trellix DLP solutions for around 5 to 6 years because we have our DLP customers. When going...
Read full review of Trellix DLP »
CESARCASTRO
Committee Of IT Cybersececurity at a energy/utilities company
We are in the energy market, specifically in energy generation. We got the Trellix EDR installed in most endpoints.
Read full review of Trellix Endpoint Detection and Response (EDR) »
Kumaresan B
Senior Technical Support Engineer at a consultancy
We block DMARC for incoming mails and have threat detection enabled to block or identify any spam mail received in...
Read full review of Trellix Email Security »
Bhupesh-Sharma
Large account Manager at a media company
We do not use Trellix Intrusion Prevention System; rather, we sell the Trellix Intrusion Prevention System solution....
Read full review of Trellix Intrusion Prevention System »

Review 1 of 5

Customer Service

Yusuf-Hashmi
Sr. Director - Group Head - IT Security (CISO) at a manufacturing company
I get the standard support that comes with all Tenable licenses. There isn't specialized support for Tenable.sc. It's...
Read full review of Tenable Security Center »
Jahanzeb Feroze Khan
Assistant Manager Network Security at a educational organization
The technical support is not very good. We didn't get a good response when we contacted them. We had to go through...
Read full review of Tenable Security Center »
Kevin Mwangi
Cyber Security Consultant at a tech services company
I've had varied experiences with Tenable support. The support service should be faster or provide better quality...
Read full review of Tenable Security Center »
SumeshKumar
Manager Cloud Security at a tech services company
Tenable Cloud Security's technical support is good. They can help you out if you get stuck with some issues.
Read full review of Tenable Cloud Security »
François PICHARD
Solution and Demand Manager at a comms service provider
I have not used the support from Tenable SC.
Read full review of Tenable Security Center »
Asief Mohammed
Information Technology Consultant at a tech services company
The support team was helpful. Usually, we don't contact the support team because our engineers do the installation....
Read full review of Tenable Security Center »
Matthew Weisler
Sole Proprietor at a tech services company
I have not needed technical support. A colleague reported that a licensing issue took two weeks to resolve. A bigger...
Read full review of Tenable Nessus »
JoaoManso
CIO / IT Consultant at a marketing services firm
Tenable's American technical support is excellent, though the European version is not quite as good as it takes...
Read full review of Tenable Security Center »
Harshal Deshmukh
CEO and Managing Director at a tech services company
We haven't yet contacted Tenable's technical support because we have a good team trained in Tenable tools. We don't...
Read full review of Tenable.io Web Application Scanning »
Wanderley Viana
Security Operation Coordinator at a financial services firm
The official language in Brazil is Portuguese, and the support team has difficulty speaking it. Not all my technical...
Read full review of Tenable One Exposure Management Platform »
Buthainah Al-Balharith
Information Technology Security Engineer at a financial services firm
I haven't contacted the support team yet.
Read full review of Tenable Security Center »
MuhammadMurtaza
Information security engineer at a tech vendor
The support has been really cooperative. Whenever any issue arises, we contact the support, and they are always there...
Read full review of Tenable Nessus »
Anonymous User
Information Security Analyst at a retailer
I rate Tenable support 10 out of 10. They're top-of-the-line. It's the best support I've worked with so far.
Read full review of Tenable Nessus »
Ladislav Solc
Managing partner at a tech services company
We communicated via email to solve our issue. The experience was quite good for us.
Read full review of Tenable Nessus »
David Heed
Security Center Coordinator at a comms service provider
We have not needed to escalate support queries since we found the necessary information in manuals.
Read full review of Tenable Nessus »
Anonymous User
Security Consultan at a security firm
They assist me every day, not just daily but several times a week, around three to four times. I handle support for...
Read full review of Tenable.io Container Security »
Dapo Salami
Executive Director at a non-tech company
The response times of customer service and support can be faster. I rate them a six out of ten.
Read full review of Tenable Vulnerability Management »
Infraprojman67
Senior Infrastructure Project Manager at a energy/utilities company
The technical support is good.
Read full review of Tenable Nessus »
Jonathan-Pereira
Cyber Security Architect at a comms service provider
For local support, I would rate it as an eight, and for global support, I would rate it as a nine out of ten.
Read full review of Tenable OT Security »
Jerome TOUTEE
Former Employee of Orange Business Services as Head of Security Engineering at a comms service provider
The technical support team is good. But one drawback is that they must give more attention to small customers. We had...
Read full review of Tenable Nessus »
Steven Nkwane
Intake Specialist at a tech services company
One area that they could improve is technical support. Oftentimes, it's not as good as it should be. The turnaround...
Read full review of Tenable Vulnerability Management »
reviewer5849132
Chief Information Security Officer at a financial services firm
It is not super good and could do some improvements. I've had interactions with different parties, and while it's not...
Read full review of Tenable Security Center »
Javeed Abdul
Senior System Engineer at a tech consulting company
I would rate the tech support a five out of ten. Our company has raised multiple tickets with issues in graphs, but...
Read full review of Tenable Cloud Security »
Anonymous User
Security Specialist at a security firm
Many times, I get some answers that are not suitable information for my query. Thus, I need to escalate our vendors...
Read full review of Tenable Vulnerability Management »
Anonymous User
Assistant manager IT security at a financial services firm
We sometimes took support from Tenable when we had issues with the scans and we couldn't get the results. They were...
Read full review of Tenable Security Center »
Anonymous User
Security Consultan at a security firm
The support ticketing system needs improvement. Whenever we create tickets, they are directed to a general support...
Read full review of Tenable.io Web Application Scanning »
Anonymous User
Head of Information Security at a consultancy
We are happy with the support from the Tenable side. But sometimes the vendor's people move between areas too often,...
Read full review of Tenable Security Center »
DragosCernat
Information Security Architect at a transportation company
Working with Element is straightforward and efficient. For comparison, while working with Bitsight is not difficult,...
Read full review of Tenable Cloud Security »
Gintaras_Navickas
Cyber Security Officer
I consulted with support about half a year ago. They connected through TeamViewer and helped me resolve the problem.
Read full review of Tenable Nessus »
Sandip Deshmukh
Cyber Security Expert at a tech vendor
I'm satisfied with Tenable's technical support.
Read full review of Tenable Security Center »

Review 1 of 30

Venugopal Potumudi
Senior Consultant at a tech vendor
For desktop support, they are pretty good.
Read full review of Trellix Endpoint Security Platform »
Simone Scatolini
System&Security engineer at a computer software company
They're very good. I am in contact with their support about five times a day, and they respond quickly.
Read full review of Trellix Endpoint Security Platform »
AmgadYousry
Head of Infrastructure at a tech services company
We've dealt with technical support. They take some time to answer, however, they solve the issue.
Read full review of Trellix Network Detection and Response »
RiaanDu Preez
Senior Cyber Security Specialist Architect at a tech consulting company
It depends on who I get. If I reach someone within the country who understands the environment, it is usually very...
Read full review of Trellix DLP »
Vishal Khare
IT manager at a wholesaler/distributor
The technical support is good.
Read full review of Trellix MOVE AntiVirus »
Felipe Antoniazzi
Cybersecurity Engineer Lead at a healthcare company
Customer support for Trellix Collaboration Security has been very positive in my view. Of course, we have concerns...
Read full review of Trellix Collaboration Security »
Abdullah Al Hadi
Information Security Engineer at a tech consulting company
Technical support needs improvement as sometimes engineers are not available promptly, especially during...
Read full review of Trellix Network Detection and Response »
Jorge Abalo
Endpoint Security Analyst at a financial services firm
I appreciate the customer support, particularly if you can effectively communicate the issue you are experiencing.
Read full review of Trellix Collaboration Security »
Serhat Dalkıç
Data Securtiy Specialist at a financial services firm
The technical support by Trellix is good. We use technical support, and it is fast.
Read full review of Trellix DLP »
Pankaj Marathe
Technical Lead at a computer software company
The technical support has been good.
Read full review of Trellix MOVE AntiVirus »
Abhimanyu Das
Senior Associate at a tech vendor
Customer support for Trellix Endpoint Security Platform responds quickly, but if there are unresolved issues, they...
Read full review of Trellix Endpoint Security Platform »
Abu Imran
Information Security Engineer at a tech consulting company
I rate the technical support an eight out of ten.
Read full review of Trellix Endpoint Security Platform »
Mohit Dhingra
Senior Vice President IT at a tech services company
Support has been excellent overall.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
General Manager at a tech services company
Generally, in Turkey, support is very good. Soon they will open a call center in Turkey with a Turkish speaker with...
Read full review of Trellix Endpoint Security Platform »
Umit Akarsu
Presales Engineer at a tech services company
I've been in contact with technical support and I've been satisfied with the level of service I've received.
Read full review of Trellix Collaboration Security »
Pavithra Ahuja
Freelance consultant at a consultancy
I've never used technical support.
Read full review of Trellix MOVE AntiVirus »
Rajini MohanElanjselvan
Solution Architect at a tech services company
The technical support services are good. However, its response time could be better.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Sr. Sales Engineer at a tech services company
They had pretty good tech support. I think a lot of what happened to McAfee, from my perspective, was everything went...
Read full review of Trellix Endpoint Detection and Response (EDR) »
Miguel Vergel Adajar
Systems Engineer at a tech services company
I have tried to contact the solution's technical support team. Whenever I tried to ask for partner support, the...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Infrastructure Specialist at a healthcare company
Customer Service: 8/10 Technical Support: 8/10
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Security Analyst at a tech services company
The technical support is pretty good for the most part. It is sort of hit or miss. When you call in, they usually are...
Read full review of Trellix Intrusion Prevention System »
Jorgen Bergstrom
Teamleader 2:nd line Security at a computer software company
I used the solution's technical support and was satisfied with their responses.
Read full review of Trellix Endpoint Security Platform »
Cybersecon67
Cyber Security Consultant at a computer software company
Technical support, as well as their online knowledge base, has helped us a lot. However, our current issue with...
Read full review of Trellix ESM »
Ala Khalil
PreSales Director at a marketing services firm
We have our own qualified tech support team, and we do not find a need for the tech support from FireEye IT.
Read full review of Trellix Network Detection and Response »
Anonymous User
VP Global Information Technology at a insurance company
The technical support is very good.
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Sr Manager - Information Security & Researcher at a tech services company
The technical support is very responsive and fast. They send an email on the same day of the call.
Read full review of Trellix Collaboration Security »
Prashant_Pawar
Project Manager at a tech consulting company
I rate McAfee support four out of 10.
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Security Analyst at a financial services firm
We receive our technical support through a third-party. Directly with FireEye, I'm not sure about technical support.
Read full review of Trellix Network Detection and Response »
Anonymous User
Sr Manager - Information Security & Researcher at a tech services company
Technical support is good.
Read full review of Trellix Helix Connect »
Anonymous User
Assistant Vice President at a financial services firm
Technical support could be improved. Our team worked with the product reps to coordinate requirements and deploy.
Read full review of Trellix Endpoint Security Platform »

Review 1 of 30

Technical Support

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