Service and Support
Tenable OT Security provides good technical support services and customer assistance. Users experience occasional lags and delays, with support responses indicating ongoing work on reported bugs. Regional availability is limited, requiring a gold model for access to the Singapore team. Ratings are eight for local and nine for global support. The FAQ portal may not address queries accurately, leading some to consider alternative providers.
Deployment
Experiences with Tenable OT Security's initial setup varied. Some found it straightforward, rating it a ten out of ten, while others considered it complex, assigning a six out of ten. Deployment on-premises took a few days, and reducing false positives could take up to two weeks. For some, setup was easy, taking just an hour. Interestingly, one group only installed Tenable OT Security, without engaging with Nessus or other Tenable offerings.
Scalability
Tenable OT Security is generally considered scalable. It is primarily used by medium and large enterprises, while smaller entities are still developing their security measures. It manages thousands of assets efficiently, though scalability can depend on endpoint size. It is often implemented in enterprise environments, delivering consistent performance for asset monitoring once configuration is finalized.
Stability
Tenable OT Security demonstrates good stability according to users. While some downtimes occur, it is generally stable, with some assigning it a rating of eight out of ten, and others a perfect ten. They experience no significant issues, although some mention minor delays in detection and incomplete asset recognition.