Compare Tricentis vs Worksoft

Tricentis

Based on 215 reviews.

Worksoft

Based on 88 reviews.

Latest Research

Buyer's Guide

Tricentis Tosca vs. Worksoft Certify

June 2026

Worksoft Certify vs. Tricentis Tosca

Updated: June 2026

Buyer's Guide

Tricentis Tosca vs. Worksoft Certify

June 2026

Tricentis Tosca vs. Worksoft Certify

Updated: June 2026

Sample Customers

Tricentis Tosca

HBO, AMEX, BMW Group, ING, Bosch, Austrian Airlines, Deutsche Bank, Henkel, Allianz, Bank of America, UBS, Orange, Siemens, Swiss Re, Vodafone

Tricentis qTest

McKesson, Accenture, Nationwide Insurance, Allianz, Telstra, Moët Hennessy-Louis Vuitton (LVMH PCIS), and Vodafone

SpecFlow

Microsoft, Caterpillar, Siemens, Charles Schwab, IBM, Deloitte, Accenture, Philips, Dell, Deutsche Bank

Sealights

The Pokémon Company International

Worksoft Certify

Kraft, Reliant Energy, Richemont, Applied Materials, Siemens PLM, Mosaic, Dow Corning, ebay, IBM, Accenture, Fortis BC, US Government, Southwest Airlines

Popular Solutions

14 reviews

4 reviews

3 reviews

24 reviews

Top Industries

Financial Services Firm

12%

Manufacturing Company

11%

Computer Software Company

Construction Company

Manufacturing Company

14%

Construction Company

11%

Energy/Utilities Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

AnantJoshi
Senior Director Intelligent Automation at Truglobal
Tricentis NeoLoad use cases were for retail, specifically a US based retail customer.
Read full review of Tricentis NeoLoad »
Ashu Singh
Senior quality analyst at Lalli
With the solution, I could not only record the scripts but also record and automate the exact manual process with my...
Read full review of TestProject [EOL] »
Anonymous User
Senior Director at a tech vendor
We use Tricentis qTest for capturing all the user stories, data, requirements, and dashboards. We also have...
Read full review of Tricentis qTest »
Anonymous User
Senior Software Engineer 2 at a tech services company
We need to automate the manual test cases written by the manual functional testers. We automate those scenarios,...
Read full review of Tricentis Tosca »
Sudipta Das Biswas
Senior QA Automation Engineer at AMCS Group
In our development workflow, we use SpecFlow as a BDD framework to bridge the communication gap between business and...
Read full review of SpecFlow »

Review 1 of 5

Muddisetty Arun Kumar
WorkSoft Certified Automation Engineer at Qualesce
Our main use case of Worksoft Certify is to automate front-end web application testing. The standout feature is the...
Read full review of Worksoft Certify »

Review 1 of 1

Customer Service

Alex Melendez
Senior Manager at a computer software company
Technical support is fine. We get a very quick response from them.
Read full review of Tricentis Tosca »
Murahari Bandarupalli
Senior Consultant at Capgemini
The tool's technical support responds quickly. However, they are a bit slow in responding to mails.
Read full review of Tricentis NeoLoad »
Vinayak Bandewar
Test Architect at Cognizant
The technical support is an area where Tricentis can improve. Many times when we have raised a ticket, we did not get...
Read full review of Tricentis Tosca »
Stas Radionov
Test Manager at FirmTec
The technical support is not very good.
Read full review of Tricentis NeoLoad »
Terry Doherty
Principal Consultant at Avocado Consulting
A couple of times, we approached Tricentis Tosca's technical support and got the answers to our questions.
Read full review of Tricentis Tosca »
Stinu Easo
SAP S4HANA Finance, Treasury & Automation Test Consultant at a wholesaler/distributor
We were able to contact technical support for Tricentis Tosca, and they gave us a delayed response. In order to get...
Read full review of Tricentis Tosca »
Nigel Powell
QA Lead Engineer at Test Performance
Their technical support is fairly good, but it's all done through email, which is a little difficult.
Read full review of Tricentis Tosca »
Anonymous User
Senior Consultant - Software Development and Integration at Sogeti Group
Customer Service: 8/10 Technical Support: 8/10
Read full review of Tricentis NeoLoad »
Anonymous User
Senior Test Manager, Head of Test Automation Process at a financial services firm
Customer Service: We had QA Windrunner, which was running out of its maintenance lifecycle. Also, the product wasn’t...
Read full review of Tricentis Tosca »
Anonymous User
QA Automation Lead at a tech services company
We have had them here on site nearly every week. If they aren't here they are just a phone call away. We have happily...
Read full review of Tricentis Tosca »
Anonymous User
Senior Automation Consultant at a tech services company
Technical support is available via chat or by raising an incident. They are often able to resolve minor issues. It...
Read full review of Tricentis Tosca »
Anonymous User
QA Automation Lead
The level of technical support is average. I reported that the web application response was very slow and I never...
Read full review of Tricentis Tosca »
Anonymous User
Senior Load Test Engineer at a tech vendor
The support from Neotys is very good. Responses are timely and come from experienced, knowledgeable load testing...
Read full review of Tricentis NeoLoad »
RyanO'Neill
Sr. Manager Quality Assurance at Forcepoint LLC (Formerly Raytheon|Websense)
Tech support is incredibly responsive and has always come back very quickly and helped us find issues. They have gone...
Read full review of Tricentis qTest »
Anonymous User
Global QA Manager at a insurance company
Tosca's technical support is mediocre. I've worked with better support. The reason I say that is because, here in the...
Read full review of Tricentis Tosca »
Anonymous User
Non Functional Test Manager at a government
Customer support is very good.
Read full review of Tricentis NeoLoad »
Anonymous User
Test Analyst at a tech services company
Excellent. I was often able to access their chat support instantly and resolved the bulk of my inquiries very rapidly.
Read full review of Tricentis Tosca »
Anonymous User
Quality Manager at a tech consulting company
Customer Service: This is a point were Tricentis has to improve - customer support seems to be overflood in the last...
Read full review of Tricentis Tosca »
NibsMishra
AVP, Testing Service Owner at a insurance company
We had someone from Tricentis here until September or mid-October. He was not a very technical resource, but he was...
Read full review of Tricentis Tosca »
Anonymous User
Test Analyst at a tech services company
Customer Service: N/A Technical Support: Generally, the support is good, but they give too many generic answers....
Read full review of Tricentis Tosca »
GencoAp
Head of Testing at Genco
Customer service and support have been excellent. We have reliable contacts within the company who provide prompt and...
Read full review of Tricentis Tosca »
Katta Naveen
Software Associate at a tech services company
I have not contacted the support team of the product since I have not faced any issues with the solution.
Read full review of Tricentis NeoLoad »
Anonymous User
Head of QA at a tech services company
Eight out of 10.
Read full review of Tricentis Tosca »
Chinnikrishna Bandi
Consultant at Capgemini Invent
The technical support team is good. They have a 72-hour window to respond to our requests and they usually get back...
Read full review of Tricentis NeoLoad »
Anonymous User
Product Manager at a tech services company
Tech support is excellent. IntelliCorp's personnel are always available when needed and have many years of SAP...
Read full review of Tricentis LiveCompare »
Anonymous User
Software Engineer at Mitacs Inc.
They are very good and prompt in resolving tickets that we raise with them. They did help us in resolving certain...
Read full review of Tricentis NeoLoad »
Anonymous User
Senior Test Engineer at a tech vendor
The customer service and technical support is excellent if you are a paid customer. The turnaround time and SLA for a...
Read full review of Tricentis NeoLoad »
Anonymous User
Manager, IT Quality Assurance (EDM/ITSRC/Infrastructure) at a financial services firm
Technical support is friendly and quick. Most of the time we get a response the same day. They're located in Vietnam....
Read full review of Tricentis qTest »
Mukesh Dhingra
Assosiate Project Manager at a tech services company
Technical support's turnaround time for issue response is too good.
Read full review of Tricentis NeoLoad »
Anonymous User
QA Expert
Good. Eight out of 10.
Read full review of Tricentis qTest »

Review 1 of 30

Srabanti Pramanik
Project Manager at a tech services company
We have created tickets in the past and the support is absolutely fine. Their responses are very fast.
Read full review of Worksoft Certify »
Jose Pagarigan
Ai Editor & Researcher at PS Germany
Regarding technical support for tickets, we do not need that much support because our current setup is already...
Read full review of Worksoft Certify »
Srabanti Pramanik
Project Manager at a tech services company
We do have technical support from Worksoft Certify. When we do run into issues, we first see if we can sort them out...
Read full review of Worksoft Certify »
Tejaswini Toche
Application Development Manager at a financial services firm
For any issues, we have to go to the Certify support team. They have a customer portal, and you just need to raise a...
Read full review of Worksoft Certify »
RAJKUMAR KALIYAPPAN
Senior Test Engineer at SOAIS
I am a track lead, so our team lead or manager will contact Worksoft Certify administrative support. Sometimes if...
Read full review of Worksoft Certify »
VarunSrivastava
IT Engineer at Capgemini
I would rate the technical support from Worksoft an eight since my team has had frequent calls with their technical...
Read full review of Worksoft Certify »
Bandrapalli Padmaja
Software Engineer at HCLSoftware
I have not contacted technical support. Regarding contacting support, I have checked Worksoft documentation and...
Read full review of Worksoft Certify »
VincentImmink
Test Lead at Capgemini
The first line support of this solution are not that knowledgeable. They do not know the products well. They have...
Read full review of Worksoft Certify »
Venkata Manikanta Somala
Test Engineer at Wipro Limited
Customer service and support were good overall. I’d rate it around 80% based on my experience.
Read full review of Worksoft Certify »
Srabanti Pramanik
Project Manager at a tech services company
I would rate their technical support a nine out ten. I am satisfied with it.
Read full review of Worksoft Certify »
Anonymous User
Worksoft Certify Test Automation Architect, Developer, Trainer at a manufacturing company
Customer Service: Customer support is always cordial and helpful. There is an annual Certify User Conference, where...
Read full review of Worksoft Certify »
Anonymous User
Automation Test Specialist at Lennox International
The technical support is pretty good. However, their first response is usually late. Once they start responding, it...
Read full review of Worksoft Certify »
Manuel Hermoso Martinez
Senior Consultant at a tech vendor
In general, technical support is good. They are collaborative and responsive. The only thing I don't like - and this...
Read full review of Worksoft Certify »
Ravikumar Horatti
Associate Project Manager at Bosch
Sometimes, the support engineers will be unaware of the solution for which a support case has been raised. Their...
Read full review of Worksoft Certify »
Colin Hickman
Test Automation Engineer at a healthcare company
I'll start with our positive experience. We always end up with some kind of resolution whenever we do submit...
Read full review of Worksoft Certify »
Gurram Balaji
Engineer at Mind
Worksoft Certify has partner associates, and some of our colleagues, who are old office colleagues, work in their...
Read full review of Worksoft Certify »
Anonymous User
IT Quality Assurance Manager at a manufacturing company
They struggle to provide an accurate solution.
Read full review of Worksoft Certify »
Anonymous User
SAP Configuration ERP II at a energy/utilities company
The technical support is pretty good. If you open a ticket, they are able to answer it within 24 hours. They are able...
Read full review of Worksoft Certify »
Euronica Olivier
Quality Assurance Manager at CHEP
Their technical support works with us, which is good. Working with them has been a collaborative process.
Read full review of Worksoft Certify »
Manjunath-Rao
SAP Manager at a logistics company
We don't use them frequently, just when we have an issue. I would rate the technical support a seven out of ten. Most...
Read full review of Worksoft Certify »
Jens Neuhaus
Enterprise Architect SAP Solutions at a computer software company
In our S4 project, we had the need to develop automated testing for Excel-based solutions. We needed to test the...
Read full review of Worksoft Certify »
James JB Croaff
Software Quality and Test Engineer at a manufacturing company
Customer Service: Customer service is good. Technical Support: Technical support is good.
Read full review of Worksoft Certify »
Anonymous User
Senior Manager at a consultancy
Worksoft Certify's technical support is a 3 out of 5.
Read full review of Worksoft Certify »
Divya Nayak
Team Leader at SOAIS
The technical support is very good. They are helpful and provide solutions on time and very quickly.
Read full review of Worksoft Certify »
Anonymous User
Global Testing Solution Lead at a consumer goods company
Our experience has not been good. There are no SLA's for issue resolution which is an issue for a large enterprise...
Read full review of Worksoft Certify »
Saurab Juneja
Automation Lead at a tech services company
We use technical support quite a lot. I would rate them as an eight out of ten. They're pretty responsive, but it...
Read full review of Worksoft Certify »
Jesse Blakemore
Associate Manager Intelligent Testing at Accenture
Their technical support is very good. They have different aspects of technical support: * If you're standing up a...
Read full review of Worksoft Certify »
Santhi George
Testing & Quality Assurance Manager at Johnson Matthey Plc
Our interactions with technical support has not been the best always and there is room for improvement especially...
Read full review of Worksoft Certify »
Anonymous User
IT Manager at a healthcare company
3 out of 10 -- You submit an email, so there's not really a hotline that you can call to talk to somebody on the...
Read full review of Worksoft Certify »
Anonymous User
Technical Lead - QA at a tech services company
Customer Service: Haven't contacted customer service so far. Technical Support: Good.
Read full review of Worksoft Certify »

Review 1 of 30

Technical Support

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