Compare Tungsten Automation vs Worksoft

Tungsten Automation

Based on 53 reviews.

Worksoft

Based on 77 reviews.

Sample Customers

Tungsten RPA

Aetna, BNP Paribas, Citi, Goldman Sachs, HSBC, ING, Aviva, Humana, Willis, Merck, University Hospitals, CardinalHealth, American Red Cross, Alegri, Capita

Tungsten TotalAgility

AETNA, American Express, BNP Paribas, Citi, CommerzBank, Dexia, GoldmanSachs, HSBC, ING, JP Morgan, Raymond James

Tungsten Insight

Infosys,HMI, krungsri, Cegeka

Popular Solutions

Tungsten RPA

5 reviews

Tungsten TotalAgility

2 reviews

Tungsten Insight

0 reviews

Worksoft Certify

14 reviews

Top Industries

Financial Services Firm

15%

Computer Software Company

Manufacturing Company

Insurance Company

Manufacturing Company

16%

Retailer

Computer Software Company

Energy/Utilities Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ross Macadam
Director at a tech services company
I usually recommend Tungsten TotalAgility to any company with a business process that involves large scale capture of...
Read full review of Tungsten TotalAgility »
Jamil Milhem
Project Manager-Senior RPA Specialist at a energy/utilities company
My use case for the product is in the finance domain.
Read full review of Tungsten RPA »
Anonymous User
Major Account Manager at a computer software company
This is a business intelligence tool and a good reporting platform. It comes with basic analytics and canned reports....
Read full review of Tungsten Insight »

Review 1 of 3

Muddisetty Arun Kumar
WorkSoft Certified Automation Engineer at a outsourcing company
Our main use case of Worksoft Certify is to automate front-end web application testing. The standout feature is the...
Read full review of Worksoft Certify »

Review 1 of 1

Customer Service

Mahmoud Alyabroudi
Solutions Architect at a energy/utilities company
Technical support is provided based on SLA and maintenance contracts. They assist clients in resolving these issues.
Read full review of Tungsten RPA »
Mohit-Jain
Senior Software engeneer at a financial services firm
They provide sufficient but not excellent technical support. Perhaps there is a point where they could use some...
Read full review of Tungsten TotalAgility »
Ross Macadam
Director at a tech services company
I would say their technical support is pretty good; I would give it an eight.
Read full review of Tungsten TotalAgility »
PrashanthR
Lead Software Engineer at a financial services firm
The technical support is quite good. There is sometimes a lag because they don't always deal with problems...
Read full review of Tungsten TotalAgility »
Mohamad Hussin
Senior consultant Digital assets and Disruptive technologies at a energy/utilities company
The product’s support is satisfactory.
Read full review of Tungsten RPA »
Jamil Milhem
Project Manager-Senior RPA Specialist at a energy/utilities company
Technical support is available remotely. Users can submit a support ticket and wait for a response unless the issue...
Read full review of Tungsten RPA »
Viswanath Tayi
Director - Information Technology at a computer software company
Kofax's technical support has been good so far.
Read full review of Tungsten RPA »
Orville K Walker
Software Integrator / Project Manager at a university
The technical support is good. The only thing is that we paid for the nine to five support. Within nine to five, we...
Read full review of Tungsten TotalAgility »
Ross Macadam
Director at a tech services company
Their technical support is good. Because they're putting a lot of resources into R&D development and quickly...
Read full review of Tungsten RPA »
Anonymous User
IT Adviseur SCD / RPA Consultant / Blockchain Consultant at a tech services company
I have not yet been in touch with technical support.
Read full review of Tungsten RPA »
Arun Javgal
Solution Developer
Sometimes we involve the technical support team if there are any issues we cannot solve. Most of the time, they are...
Read full review of Tungsten TotalAgility »
Anonymous User
Branch Manager at a logistics company
I have not had the kind of issues where I needed to call into technical support. The issues I had, I addressed myself.
Read full review of Tungsten RPA »
Anonymous User
Product Owner RPA at a financial services firm
I rate Kofax support eight out of 10. We use them regularly. They could resolve issues a little faster.
Read full review of Tungsten RPA »
Anonymous User
Manager at a logistics company
I have used the support from Kofax RPA. There have been a lot of issues we have had that have taken weeks, if not...
Read full review of Tungsten RPA »
Anonymous User
Kofax Certified Professional Developer at a consultancy
It has its own knowledge base. The whole documentation is available for free for everyone, and there is also a...
Read full review of Tungsten TotalAgility »
Anonymous User
Major Account Manager at a computer software company
We do support as a reseller. We provide that first-level call support. As a reseller organization, we not only have...
Read full review of Tungsten Insight »
Anonymous User
CEO at a tech services company
I've never reached out to technical support, however, I'm sure my team has. I haven't heard of any issues, but I...
Read full review of Tungsten RPA »
Anonymous User
Technology Lead Engineering and Platforms / Global Delivery Lead - RPA at a pharma/biotech company
Technical support is quite prompt. I haven't had any issues. If I wanted support from Kofax or Automation Anywhere,...
Read full review of Tungsten RPA »
Anonymous User
Sharepoint 2010 Specialist at a transportation company
The solution's technical support is very good. We have a supplier that handles all of our issues as soon as possible.
Read full review of Tungsten RPA »
Brijesh Bajpai
Kofex analyst at a consultancy
Technical support from Kofax is very good, and we can create requests directly. Kofax also has different partners....
Read full review of Tungsten TotalAgility »
Vairavamuthu M
Kofax KTA Tech Lead Consultant at a tech services company
Excellent.
Read full review of Tungsten TotalAgility »
Nicky Lundt
Senior RPA Developer at a computer software company
My queries get resolved as soon as I log a support call.
Read full review of Tungsten RPA »
Dheeraj Sah
Technical Consultant
Technical support has been good, and we have been happy with their capabilities.
Read full review of Tungsten TotalAgility »
Levent Dincer
Deputy General Manager at a tech services company
We tend to provide any technical support to our clients. Our team understand the product very well and doesn't have...
Read full review of Tungsten Insight »
Anonymous User
ESM consultant/ Kofax developer at a tech services company
We have been in touch with technical support in the past. They were quite helpful and we are satisfied with the level...
Read full review of Tungsten TotalAgility »
Arun Javgal
Solution Developer
The support team is very supportive in terms of fixing issues.
Read full review of Tungsten RPA »
SampathKumar
Finance Analyst at a maritime company
Kofax's technical support is reasonably responsive, though not the fastest.
Read full review of Tungsten RPA »
Anonymous User
Technical lead
Technical support wise, because I've been working with Kofax not just on Kofax TotalAgility, but other products as...
Read full review of Tungsten TotalAgility »
Alexandre Cordova
Solutions Architect at a tech services company
Technical support from Kofax is very good. We also offer support to our clients. We're the first level of support,...
Read full review of Tungsten RPA »
Anonymous User
Vice president at a financial services firm
The vendor technical support is good. They respond relatively quickly although it can sometimes take a little while...
Read full review of Tungsten TotalAgility »

Review 1 of 30

Himanshu_Jain
Automation Architect at a manufacturing company
I have contacted the technical support of Worksoft Certify, and I know all the technical developers in the support...
Read full review of Worksoft Certify »
Romit Modi
Senior Analyst - Automation Testing at a manufacturing company
In terms of support, I would rate them ten out of ten because they continuously follow up with us. They set up...
Read full review of Worksoft Certify »
Shailesh-Parkhe
Manager-Projects at a consultancy
While having a partner with dedicated support can help in critical situations, as a customer, the overall support...
Read full review of Worksoft Certify »
Priyanka-Agarwal
Quality Assurance Project Manager at a tech vendor
Worksoft provides good technical support. They've helped us resolve issues numerous times. It's wonderful.
Read full review of Worksoft Certify »
Sabbani Tharun
Automation Consultant at a consultancy
Most of the things would be handed over by my lead when it comes to contacting the technical support or customer...
Read full review of Worksoft Certify »
Colin Hickman
Test Automation Engineer at a healthcare company
I'll start with our positive experience. We always end up with some kind of resolution whenever we do submit...
Read full review of Worksoft Certify »
Anonymous User
Technical Lead at a tech services company
Customer Service: 7/10 Technical Support: 7/10
Read full review of Worksoft Certify »
Anonymous User
Principal Consultant ERP at a tech services company
The technical support is good. I would like them to get straight to the problem and provide solutions instead of...
Read full review of Worksoft Certify »
Santhi George
Testing & Quality Assurance Manager at a pharma/biotech company
Our interactions with technical support has not been the best always and there is room for improvement especially...
Read full review of Worksoft Certify »
Anonymous User
Worksoft Certify Test Automation Architect, Developer, Trainer at a manufacturing company
Customer Service: Customer support is always cordial and helpful. There is an annual Certify User Conference, where...
Read full review of Worksoft Certify »
ConfigOwner8723
Configuration Owner at a manufacturing company
If you have any issues, cases, or discussion, you can go on the Community portal and ask from there. They have people...
Read full review of Worksoft Certify »
Ted Devoe
QA Manager Business Applications at a university
The technical support is very good. They have always been a great help. With a lot of companies, you can't even...
Read full review of Worksoft Certify »
Jesse Blakemore
Associate Manager Intelligent Testing at a tech services company
Their technical support is very good. They have different aspects of technical support: * If you're standing up a...
Read full review of Worksoft Certify »
Oliver Heil
VP Test and Quality Management
Usually, we have one contact person for support, who then will contact the Worksoft support. Our contact organizes...
Read full review of Worksoft Certify »
Jens Neuhaus
Enterprise Architect SAP Solutions at a computer software company
In our S4 project, we had the need to develop automated testing for Excel-based solutions. We needed to test the...
Read full review of Worksoft Certify »
Anonymous User
QA Test Lead at a tech company
The technical support is great. It is very fast with a friendly response. Everything from the initial install to...
Read full review of Worksoft Certify »
Manuel Hermoso Martinez
Senior Consultant at a tech vendor
In general, technical support is good. They are collaborative and responsive. The only thing I don't like - and this...
Read full review of Worksoft Certify »
Anonymous User
Software Engineer at a tech services company
I would give the technical support a 3/5 rating.
Read full review of Worksoft Certify »
James JB Croaff
Software Quality and Test Engineer at a manufacturing company
Customer Service: Customer service is good. Technical Support: Technical support is good.
Read full review of Worksoft Certify »
Anonymous User
Executive Director at a financial services firm
The solution's technical support was pretty good. There is a ticketing system and a call system to contact the...
Read full review of Worksoft Certify »
Niku Benson Valles
Test Engineering Manager at a tech vendor
Their technical support is responsive, which is good, and their solutions are timely. We just had a couple of...
Read full review of Worksoft Certify »
Anonymous User
QA Manager at a manufacturing company
Worksoft technical support is very helpful, very knowledgeable. Whenever we've had an issue, they've responded very...
Read full review of Worksoft Certify »
Varun Srinivasa Murthy
IT Solutions Analyst at a manufacturing company
Customer Service: Customer service is 4.5 out of 5. Technical Support: Technical support is 4.5 out of 5.
Read full review of Worksoft Certify »
Anonymous User
Senior Manager, QA & Testing at a mining and metals company
We have not used Worksoft’s technical support so far. We have been in “project mode” and received direct support from...
Read full review of Worksoft Certify »
Anonymous User
Testing and SAP Logistic Senior Business Consultant at a retailer
The technical support level is quite high. We are very pleased with its flexibility of services and response time on...
Read full review of Worksoft Certify »
Anonymous User
Automation Engineer at a pharma/biotech company
I would rate technical support as a seven out of ten. Sometimes, we end up going back and forth with Level 1 support....
Read full review of Worksoft Certify »
Piyush Lohana
SQA Test Automation Lead at a outsourcing company
I would rate the technical support as a seven out of ten. There is a delay in time zones when we reach out to them....
Read full review of Worksoft Certify »
Anonymous User
Senior Manager at a consultancy
Worksoft Certify's technical support is a 3 out of 5.
Read full review of Worksoft Certify »
Ravikumar Horatti
Associate Project Manager at a manufacturing company
Sometimes, the support engineers will be unaware of the solution for which a support case has been raised. Their...
Read full review of Worksoft Certify »
Anonymous User
IT Quality Assurance Manager at a manufacturing company
They struggle to provide an accurate solution.
Read full review of Worksoft Certify »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.