Compare Veeam Software vs Veritas

Business & Legal Resources Inc., Ohio Department of Developmental Disabilities, Alliance Healthcare, Poulin Grain Inc., Linear Technology, Northwestern University, ARKEMA, Sogegross, City of Lynchburg

Veritas Backup Exec

Beta Offshore

Veritas NetBackup

Beta Offshore

Veritas NetBackup Appliance

Beta Offshore

HubStor

York Hospital, Delphinus Medical Technologies, City Year

Veritas Resiliency Platform

Oncor

Veritas System Recovery

Mother's Nutritional Center, Occidental Technical Group

Popular Solutions

Veeam Data Platform

58 reviews

Veeam Data Cloud for Microsoft 365

16 reviews

Veeam Agent for Microsoft Windows [EOL]

0 reviews

Veritas NetBackup

26 reviews

Veritas Backup Exec

12 reviews

Veritas NetBackup Appliance

20 reviews

Top Industries

Computer Software Company

15%

Manufacturing Company

Financial Services Firm

Comms Service Provider

Financial Services Firm

14%

Computer Software Company

13%

Manufacturing Company

10%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Edward Hore
L3 Infrastructure Engineer at Specsavers
We use Veeam Data to back up our VMware infrastructure.
Read full review of Veeam Data Platform »
Thushara Bandara
Software Engineer at JKIT
I use Veeam Backup for Google Cloud for backup technology and ensuring reliable solutions for our data protection...
Read full review of Veeam Backup for Google Cloud »
Nicusor Munteanu
Senior IT System Engineer at Orange
I mainly use Cloud Connect as a cloud backup repository.
Read full review of Veeam Cloud Connect [EOL] »
Juan Paredes
President at Megasetec
My primary use case for Veeam Backup for AWS ( /products/veeam-backup-for-aws-reviews ) is to provide backup...
Read full review of Veeam Backup for AWS »

Review 1 of 4

Charles Nwaokukwu
Head, Datacenter and IT Enterprise Applications at GTBANK
My main use cases for Veritas Enterprise Vault are for backup of databases and servers. We use it basically for...
Read full review of Veritas Enterprise Vault »
Pawel Augustyn
System Advisor at CRIF SpA
I have been using Backup Exec for over seven years for a customer. It is used to back up data with a simplified...
Read full review of Veritas Backup Exec »
Sammy Githinji
Technical Manager at Rigor Systems Limited
Mainly, our use case for Veritas NetBackup Appliance is backup for virtual environments as well as databases.
Read full review of Veritas NetBackup Appliance »
Nitin Mandlik
Senior Software Engineer at a manufacturing company
I am currently working with Veritas NetBackup IT Analytics ( /products/veritas-netbackup-it-analytics-reviews ) for...
Read full review of Veritas NetBackup IT Analytics »
Ibrahim Jekhine
Consultant at MTN
Our primary use case for Veritas NetBackup ( /products/veritas-netbackup-reviews ) is for normal backup operations,...
Read full review of Veritas NetBackup »

Review 1 of 5

Customer Service

Hin Tang
Cloud Solutions Architect at a tech services company
On a scale of one to five, my rating for the technical support team of Veeam Cloud Connect is five.
Read full review of Veeam Cloud Connect [EOL] »
Anteneh Asnake
Modern Data Center and Cloud Engineer II at IE Network Solutions PLC
I am satisfied with the technical support of the solution.
Read full review of Veeam Data Cloud for Microsoft 365 »
Roopesh Mohabeer
Senior Systems Support Analyst at WARWYCK PHOENIX PCC
I'm satisfied with tech support, because the solution is so stable that I haven't had the need to engage any of the...
Read full review of Veeam Data Platform »
AngeESSAN
System & Infrastructure Consultant at CBI
I am highly dissatisfied with their customer support approach. When we face a certain issue, they simply provide a...
Read full review of Veeam Data Platform »
Anonymous User
IT Manager at a engineering company
I didn't have any issues with technical support.
Read full review of Veeam Data Platform »
Anonymous User
Senior Systems Engineer
Customer Service: Customer service has always been excellent. Technical Support: Technically support has always been...
Read full review of Veeam Data Platform »
Anonymous User
IT Manager at a tech services company
We've been in touch with technical support. We have our own line that we can call if we have any issues. It's very...
Read full review of Veeam Cloud Connect [EOL] »
Anonymous User
IT ADS Section Manger
Customer Service: Acceptable Technical Support: Acceptable
Read full review of Veeam Data Platform »
Mohammad Hesni
Senior Consultant at IOEC
We don't have support in my country because of sanctions.
Read full review of Veeam Data Platform »
Anonymous User
Server Administrator at a religious institution
Customer Service: 4/5 as the support is very good and responsive. I have always received the correct answer the first...
Read full review of Veeam Data Platform »
Fredrick-Massawe
System Administrator at Bakhresa Group of companies
I would rate technical support 9 out of 10.
Read full review of Veeam Agent for Linux [EOL] »
Anonymous User
Senior System Engineer at a tech services company
Customer Service: Customer service is very reactive, you can open a call and be sure that's solved or helped on a 24h...
Read full review of Veeam Data Platform »
Anonymous User
Virtualization, Storage & Data Protection Specialist at a tech services company
The technical support team is professional and competent. I would give technical support a rating of 9/10.
Read full review of Veeam Data Platform »
Engeline Snijders
Teamlead Enterprise Content Management at a pharma/biotech company
Everything went fairly smoothly from a technical point of view and from a point of view of implementation and other...
Read full review of Veeam Data Cloud for Microsoft 365 »
David Dotan Sofer
CTO at SoferTech
I am very satisfied with the technical support and availability.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Seniorinfraeng67
Senior Infrastructure Engineer at a logistics company
I have used the technical support a few times and they've been reasonably helpful.
Read full review of Veeam Data Cloud for Microsoft 365 »
Anonymous User
Senior IT Engineer at a tech services company
I would rate support 7/10.
Read full review of Veeam Data Platform »
Anonymous User
Technical Marketing Engineer
Customer Service: The level of customer service has actually improved over the years. Rather than a level 1 support...
Read full review of Veeam Data Platform »
Joy Opiniano
IT Data Center Infrastructure Technical Team Lead at Dr. Sulaiman Al-Habib Medical Group
We haven't opened a case with Veeam. We are trained, all of us. So, we don't open cases, but if we're going to...
Read full review of Veeam Agent for Linux [EOL] »
Reinhard Geißler
CEO at a educational organization
Technical support from Veeam is great. You don't want to have an issue, however, if you do, they can help you really...
Read full review of Veeam Data Platform »
Anonymous User
Director, Information Technology at a newspaper
The support staff are very knowledgeable to what I remember. We don’t really utilize them much, but a couple years...
Read full review of Veeam Data Platform »
Anonymous User
Senior Infrastructure Engineer at a financial services firm
Technical support is excellent.
Read full review of Veeam Data Platform »
PhadimaMaruma
IT Technician at Thaba Chweu
Technical support really went out of the way to assist me. They even came to our offices to help us out with the...
Read full review of Veeam Data Platform »
Luis Angel Anampa
IT and Cloud Platform Unit Architect at MAINT
I find Veeam's customer service and support to be excellent, rating them ten out of ten.
Read full review of Veeam Data Cloud for Microsoft 365 »
Anonymous User
IT Consultant at a tech services company
Customer Service: The customer service is very good, most of the time they contact you before you even knew you...
Read full review of Veeam Data Platform »
Anonymous User
Principal Technology Manager at a financial services firm
Customer Service: I've not really had to deal with Customer service. Technical Support: Again not really had to deal...
Read full review of Veeam Data Platform »
Anonymous User
Systems Engineer at a financial services firm
I need to give them 10/10. All the cases are resolved in the time they give.
Read full review of Veeam Data Platform »
Anonymous User
Acting Manager, Ground Systems Development and Operations Program at a aerospace/defense firm
Customer Service: We haven't had to use it yet. Technical Support: We haven't had to use it yet.
Read full review of Veeam Data Platform »
PrasadPerumpillil
Manager implementation at XENOTTABYTE
Veeam’s support is good and fast.
Read full review of Veeam Data Platform »
Mohammad HassanJaghel
Technical Service Engineer at a tech services company
The technical support is very good.
Read full review of Veeam Data Platform »

Review 1 of 30

Ramprasad Yalavarthi
Lead Solutions Architect at a tech vendor
Our organization provides technical support for Enterprise Vault. We have the ability to work on any Enterprise Vault...
Read full review of Veritas Enterprise Vault »
Roopesh Mohabeer
Senior Systems Support Analyst at WARWYCK PHOENIX PCC
We have not needed to use technical support.
Read full review of Veritas NetBackup »
Tasos Skaltsas
IT Systems Engineer at a maritime company
We can speak with an agent from the United Kingdom, USA, or India. When you are speaking with the agent from India,...
Read full review of Veritas NetBackup »
SunilPanigrahi
Senior Manager at a logistics company
We had a bad experience with the NetBackup Appliance because of our local partner. When we bought it from our...
Read full review of Veritas NetBackup Appliance »
Nitin Mandlik
Senior Software Engineer at a manufacturing company
The technical support from Veritas is disappointing as they take a long time, often over a month or two, to resolve...
Read full review of Veritas NetBackup IT Analytics »
Olivier Mougin
Architecte Backup at a comms service provider
It is important, when we chose a solution, that the customer service/technical support team could help us when we...
Read full review of Veritas NetBackup »
Anonymous User
Product Manager at PC Store
Technical support has been great.
Read full review of Veritas Alta SaaS Protection »
Ismail Dhasthageer
Ict System Support Administrator at Gans
Customer service and support are good. We faced backup issues, and unfortunately, they couldn't resolve that issue....
Read full review of Veritas NetBackup »
Anonymous User
Information Technology Infrastructure Team Lead at a tech services company
I would rate technical support a seven out of ten. At times, you will receive helpful and fast support, and other...
Read full review of Veritas NetBackup »
Anonymous User
Manager of Infrastructure at a tech services company
Technical support is good. Veritas is good, overall, when it comes to the technical support.
Read full review of Veritas Backup Exec »
Anonymous User
Domain architect at a financial services firm
I think the support is fine. We haven't had issues with it.
Read full review of Veritas NetBackup »
Anonymous User
Sr. Tech Lead
Customer Service: 4.5/5 Technical Support: 4/5
Read full review of Veritas NetBackup »
Anonymous User
Network Engineer at a manufacturing company
I would give technical support a rating of nine out of 10.
Read full review of Veritas Backup Exec »
MS Alam
System Administrator at Abdullah Al-Othaim Markets
The technical support is very good. They give us very good support. We don't have any problems with support.
Read full review of Veritas Backup Exec »
Kayode Oni
Chief Technology Officer at a tech company
Veritas has a good support system you can contact when you're having issues. It's very easy.
Read full review of Veritas Backup Exec »
SysA560465
Systems Analyst at a comms service provider
Their support is pretty good.
Read full review of Veritas NetBackup »
Bhaskar Venkat Kota
Sr. System Architect at a tech services company
The technical support from Veritas is good.
Read full review of Veritas NetBackup »
Gurkripal Bobby Gill
System Engineer at Atea Norge AS
Their support could be a little bit better.
Read full review of Veritas Data Insight »
Vandy Va
Head Of IT Infrastructure at a financial services firm
We mostly worked with technical support via a portal for customer support. Largely, we've been happy with their level...
Read full review of Veritas Backup Exec »
Anonymous User
Consultant at a non-tech company
Technical support for this solution is great.
Read full review of Veritas Backup Exec »
Anonymous User
Customer Solution Architect, IT Outsourcing & Cloud Computing Services at a comms service provider
I personally have never contacted technical support, however, our operations teams have. I haven't heard anyone in...
Read full review of Veritas NetBackup »
Karthik-C
Solutions Architect at AspireNXT
I'm neutral on technical support. I would rate them at a seven out of ten. There's nothing that makes them...
Read full review of Veritas CloudPoint »
Anonymous User
Engineering Manager at a tech vendor
I do not have direct experience with tech support.
Read full review of Veritas Backup Exec »
Anonymous User
Presales Engineer at a tech services company
Technical support is fine.
Read full review of Veritas InfoScale Availability »
Saravanan Jaganathan
Backup & Storage Architect at a pharma/biotech company
Technical support is not good. They are not quick, it could be faster. You don't get any support quickly. You have to...
Read full review of Veritas NetBackup »
Piyush Khandelwal
Senior Consultant at a financial services firm
My experience with the technical support by Veritas is pretty good. I would rate their technical support around seven...
Read full review of Veritas NetBackup IT Analytics »
Stoengi67
Storage Engineer at a insurance company
For specific appliances, support is very good.
Read full review of Veritas NetBackup Appliance »
RoberGhattas
Pre-Sales Technical Engineer at Kolaly technology
Technical support for this solution is good, and I haven't and any problems with them.
Read full review of Veritas Backup Exec »
Mahdi Bahmani
Solution Architect, IT Consultant at Merdasco - Rayan Merdas Data Prosseccing
Due to sanctions, my customers are often unable to use support from the original companies. I have not had any...
Read full review of Veritas NetBackup Appliance »
Anonymous User
Engineer
Customer Service: 7/10 Technical Support: 7/10
Read full review of Veritas NetBackup »

Review 1 of 30

Technical Support

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