Compare Veeam Software vs Veritas

Business & Legal Resources Inc., Ohio Department of Developmental Disabilities, Alliance Healthcare, Poulin Grain Inc., Linear Technology, Northwestern University, ARKEMA, Sogegross, City of Lynchburg

Veritas Backup Exec

Beta Offshore

Veritas NetBackup

Beta Offshore

Veritas NetBackup Appliance

Beta Offshore

HubStor

York Hospital, Delphinus Medical Technologies, City Year

Veritas Resiliency Platform

Oncor

Veritas System Recovery

Mother's Nutritional Center, Occidental Technical Group

Popular Solutions

Veeam Data Platform

66 reviews

Veeam Data Cloud for Microsoft 365

18 reviews

Veeam Agent for Microsoft Windows [EOL]

4 reviews

Veritas NetBackup

26 reviews

Veritas Backup Exec

12 reviews

Veritas NetBackup Appliance

21 reviews

Top Industries

Computer Software Company

16%

Manufacturing Company

Financial Services Firm

Government

Financial Services Firm

14%

Computer Software Company

14%

Manufacturing Company

10%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Edward Hore
L3 Infrastructure Engineer at Specsavers
We use Veeam Data to back up our VMware infrastructure.
Read full review of Veeam Data Platform »
Thushara Bandara
Software Engineer at JKIT
I use Veeam Backup for Google Cloud for backup technology and ensuring reliable solutions for our data protection...
Read full review of Veeam Backup for Google Cloud »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
The solution is an agent. It can be used to back up almost from Windows Servers 2008 up to Service Pack 1, up until...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
I am a research consultant and my organization provides various solutions to the market. I work with a variety of...
Read full review of Veeam Cloud Connect [EOL] »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
I'm a pre-sales engineer, so I'm basically supporting our partner. We're an IT distributor. There are many inquiries...
Read full review of Veeam Agent for Linux [EOL] »

Review 1 of 5

Pawel Augustyn
System Advisor at CRIF SpA
I have been using Backup Exec for over seven years for a customer. It is used to back up data with a simplified...
Read full review of Veritas Backup Exec »
Wesam Qashou
Senior Systems Engineer at Ministry of Awqaf & Islamic Affairs
We use Veritas NetBackup to back up our data and restore it if needed. As the volume of our backup increased, our...
Read full review of Veritas NetBackup »
Andre Isaacs
ICT Director at SSA
There are a couple of primary use cases. The main reason is backup deduplication at both target and source. The...
Read full review of Veritas NetBackup Appliance »
Nitin Mandlik
Senior Software Engineer at a manufacturing company
I am currently working with Veritas NetBackup IT Analytics ( /products/veritas-netbackup-it-analytics-reviews ) for...
Read full review of Veritas NetBackup IT Analytics »
Adnan Yurtoglu.
Senior Consultant (NetBackup) at Yapı ve Kredi Bankası AS
We use the solution as an enterprise product. We use it as a backup.
Read full review of Veritas Alta Data Protection »

Review 1 of 5

Customer Service

Muhammad Ibtehaj
Senior Technical Pre-Sales Manager at Arcana Info
We have salespeople and technical people we can call or email. If we have a question, usually in the first tier it...
Read full review of Veeam Data Cloud for Microsoft 365 »
Charles Daou
Senior system Engineer at Soft Flow
The support has been solid. It might take a few days to get a resolution. It could take time, yet it is still good.
Read full review of Veeam Cloud Connect [EOL] »
MOHAMEDTALIB
Director at NVIT
Veeam provides decent customer service.
Read full review of Veeam Data Platform »
JitendraSadaye
Associate Technical Specialist at Capgemini
Their technical support is good. After the request is raised through the portal, the technical support team will...
Read full review of Veeam Data Platform »
Anonymous User
Acting Manager, Ground Systems Development and Operations Program at a aerospace/defense firm
Customer Service: We haven't had to use it yet. Technical Support: We haven't had to use it yet.
Read full review of Veeam Data Platform »
Wira Chinwong
Service Director at scsi co.,ltd
We've been in touch with technical support in the past and they have been very quick to respond to us. They are...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anonymous User
Consultant at a computer software company
The quality of technical support could be improved, as I experienced a drop in the level of support that I expected....
Read full review of Veeam Agent for Linux [EOL] »
Jordi Colom
Director tecnico at Blemia
We didn't contact the technical support team for Veeam Agent for Linux because whenever we've had issues, we refer to...
Read full review of Veeam Agent for Linux [EOL] »
Anonymous User
Lead Presales at a tech services company
I've dealt with Veeam support in the past, not necessarily for this product. However, it's my understanding that the...
Read full review of Veeam Data Cloud for Microsoft 365 »
Anonymous User
IT Manager at Asheville Head, Neck and Ear Surgeons, PA
Customer Service: It's wonderful - 10/10. Technical Support: It's wonderful - 10/10.
Read full review of Veeam Data Platform »
SolutionsEng362
Solutions Engineer at a tech company
So far they've been excellent except for one case. It was a Sev One incident, and an engineer only called me back...
Read full review of Veeam Data Platform »
Shahul Hameed
Senior Data Center Administrator at a manufacturing company
Technical support is amazing.
Read full review of Veeam Data Platform »
Anonymous User
Systems Administrator at a construction company
Customer Service: Very good, no particular issues. Technical Support: Very good, with fast communication, follow ups...
Read full review of Veeam Data Platform »
Anonymous User
IT Director at a manufacturing company
If we need support, we call the Veeam branch office in our country.
Read full review of Veeam Data Platform »
Anonymous User
IT Director at a consultancy
The technical support is excellent; they are very prompt and knowledgeable.
Read full review of Veeam Data Platform »
Anonymous User
Owner
The technical support is great.
Read full review of Veeam Data Platform »
Anonymous User
Consultant at a tech services company
Customer Service: It's good but comparing to VMware and Microsoft they lack little behind. Technical Support: It's...
Read full review of Veeam Data Platform »
Anonymous User
Project Manager and Technical Consultant at a computer software company
Technical support is very good. You will receive updates on the same day. We have been satisfied with the level of...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anonymous User
Senior Systems Engineer at a tech vendor
I didn't use the technical support directly, but the guys reporting to me did. I believe they were fairly...
Read full review of Veeam Data Platform »
Anonymous User
President at CONNEKT|IT Services
Customer Service: 9 out of 10 Technical Support: 9 out of 10
Read full review of Veeam Data Platform »
Anonymous User
Senior System Engineer at a tech services company
Customer Service: 10/10 - Very fast answer and follow up. Technical Support: 10/10.
Read full review of Veeam Data Platform »
Joshua Muvuti
Team Lead Manager at Adonai Corporation
I rate customer service and support a six out of ten. The response time could be improved.
Read full review of Veeam Data Cloud for Microsoft 365 »
Anonymous User
Manager - I.T. Operations at a leisure / travel company
Technical support is very good.
Read full review of Veeam Data Platform »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
Veeam is good in general, from a technical support perspective. I've really enjoyed the fact that they have a really...
Read full review of Veeam Data Cloud for Microsoft 365 »
Anonymous User
Database Administrator / Database Architect at a manufacturing company
I have a systems admin who maybe has reached out to technical support in the past. I have not, personally. I find my...
Read full review of Veeam Data Platform »
TimGingell
Virtual Infrastructure at a government
Veeam's technical support is great, I've been using it for the past ten years.
Read full review of Veeam Data Platform »
Leadsenproj67
Lead Senior Project Manager
The platform is so stable, we haven't had any reason to reach out to technical support. In general, our own IT has...
Read full review of Veeam Agent for Linux [EOL] »
Anonymous User
System Engineer at a tech services company
Their technical support is great.
Read full review of Veeam Cloud Connect [EOL] »
Anonymous User
System Administrator at a university
Customer Service: I don't have any experience as I've never needed to contact them. Technical Support: I don't have...
Read full review of Veeam Data Platform »
Anonymous User
Science Technician at a government
We have a third party that offers us support, and we've found them to be very good. Veeam also offers support, so if...
Read full review of Veeam Data Cloud for Microsoft 365 »

Review 1 of 30

MihaiAlexandru
Unemployed at a manufacturing company
We've never used technical support. I can't speak to how helpful they are if there are issues.
Read full review of Veritas Data Insight »
Pawel Augustyn
System Advisor at CRIF SpA
Enough ok,
Read full review of Veritas Backup Exec »
Jayson Martin
Head IT Data Storage at a insurance company
The tool's support is knowledgeable.
Read full review of Veritas Data Insight »
Demetris Nicolaou
Manager, Computer Division at Hellenic Technical Enterprises Ltd
I'm facing challenges with Veritas support in Cyprus because the company is not directly present here. Instead, they...
Read full review of Veritas NetBackup Appliance »
Wesam Qashou
Senior Systems Engineer at Ministry of Awqaf & Islamic Affairs
We are satisfied with the technical support for this solution.
Read full review of Veritas NetBackup »
Anonymous User
Service Delivery Manager - Storage & Backup at a pharma/biotech company
Technical support is excellent.
Read full review of Veritas NetBackup »
Karthik-C
Solutions Architect at AspireNXT
I'm neutral on technical support. I would rate them at a seven out of ten. There's nothing that makes them...
Read full review of Veritas CloudPoint »
Nitin Mandlik
Senior Software Engineer at a manufacturing company
I have been satisfied with the support.
Read full review of Veritas NetBackup »
Armand GADA-YAO
Software Directeur BU at AITEK
Local support was lacking. It was an issue in our region. Customers would not have been able to get the support they...
Read full review of Veritas Backup Exec »
Vuong Doan
Storage and Backup Engineer at a tech vendor
Almost all issues can be resolved by experience admins, even though some really difficult problems have to be raise...
Read full review of Veritas NetBackup »
Anonymous User
Manager at a financial services firm
They need to improve their support. In the beginning, their engineers had trouble understanding the issue we were...
Read full review of Veritas NetBackup »
Nigel Judkins
Infrastructure Delivery Manager at a energy/utilities company
Their technical support is very good.
Read full review of Veritas NetBackup »
Anonymous User
Senior Technical Manager at a manufacturing company
Customer Service: Excellent, we had on sight SME for new releases, migrations that knew the product well. Technical...
Read full review of Veritas Volume Replicator [EOL] »
Nawaaz Toonah
Operations Manager at Cybernaptics
Maybe in the early years, we used to seek support, however, now, since we are quite versatile with it, we deal with...
Read full review of Veritas Backup Exec »
Karthik-C
Solutions Architect at AspireNXT
The technical support has improved and is much better than it used to be.
Read full review of Veritas NetBackup »
Anonymous User
Backup System Engineer at a tech services company
Its customer support team is functional, but it doesn't always meet our expectations. We believe that it should be...
Read full review of Veritas NetBackup »
Nitin Mandlik
Senior Software Engineer at a manufacturing company
They provide a good level of support.
Read full review of Veritas NetBackup Appliance »
Vandy Va
Head Of IT Infrastructure at a financial services firm
We mostly worked with technical support via a portal for customer support. Largely, we've been happy with their level...
Read full review of Veritas Backup Exec »
Anonymous User
Technical Support Engineer at a tech services company
The solution could improve the support they provide.
Read full review of Veritas Backup Exec »
MS Alam
System Administrator at Abdullah Al-Othaim Markets
The technical support is very good. They give us very good support. We don't have any problems with support.
Read full review of Veritas Backup Exec »
Anonymous User
Manager, Infrastructure & Support at a insurance company
The last time we used technical support was when we made a version change. They were fine.
Read full review of Veritas NetBackup »
AbhishekKumar2
IT Team Leader at a financial services firm
With technical support, it feels like they aren't well trained and it takes forever to get answers out of them. We've...
Read full review of Veritas NetBackup Appliance »
Algimantas Slabada
IT Architect at a computer software company
Their technical support is very good. We have not had many issues, but it's okay.
Read full review of Veritas Backup Exec »
Michael Allwin
Service Engineer at a performing arts
Technical support needs improvement. It is difficult to find a technician, or even a knowledgeable person because...
Read full review of Veritas Backup Exec »
M Amin Anwar
Sr. Technical Support Consultant at a computer software company
The technical support could improve.
Read full review of Veritas Access Appliance »
Ismail Dhasthageer
Ict System Support Administrator at Gans
Customer service and support are good. We faced backup issues, and unfortunately, they couldn't resolve that issue....
Read full review of Veritas NetBackup »
Anonymous User
IT Consultant at a tech services company
Their technical support is average. Not perfect and not bad.
Read full review of Veritas NetBackup »
EnterDirect677
Director of the Enterprise Department at a tech services company
Technical support is something that needs improvement.
Read full review of Veritas NetBackup Appliance »
Anonymous User
CEO at a tech services company
I used technical support years ago and it was good. The 2012 edition was bad but technical support really tried to...
Read full review of Veritas Backup Exec »
Anonymous User
Senior IT Infrastructure Analyst at a energy/utilities company
The technical support has had a major impact on us. Sometimes, they do not support us properly. Support is available,...
Read full review of Veritas NetBackup »

Review 1 of 30

Technical Support

No Data Available

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