SuccessKPI is a leading contact center intelligence and analytics platform that empowers executives, managers, and agents to deliver a great customer experience. SuccessKPI provides visibility of all customer interactions across channels throughout the contact center with over 180 pre-built data connectors. Our platform uses AI to create actions from insights to improve operational efficiency, enforce adherence to compliance and coaching processes, and increase agent retention. Leading companies like Banner Health, Palo Alto Networks, Grupo Multi, and many more trust SuccessKPI to unlock contact center intelligence.
As of February 2026, the mindshare of SuccessKPI in the AI Quality Assurance category
stands at 2.0%, according to calculations based on PeerSpot user engagement data.
AI Quality Assurance Market Share Distribution
Product
Market Share (%)
SuccessKPI
2.0%
Ketryx
14.8%
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