Service and Support
Amazon EMR customer service and support quality varies, with some experiences noting inconsistency. Several users describe the technical support as knowledgeable and responsive, while others highlight delays in integration-related responses. Many express satisfaction, benefiting from quick and effective assistance. Premier partners report having comprehensive support, while some mention satisfactory response times and round-the-clock availability. Although some face challenges, many find technical support proficient and helpful, frequently mentioning fast problem resolution.
Deployment
Many find Amazon EMR's initial setup straightforward. Some mention it becomes easier with experience and documentation can be helpful. A few report complexity, especially with configuration and MFA reset. Commonly, small teams manage deployment and maintenance. The time needed varies, typically from 30 minutes to a few weeks, influenced by project needs and expertise. Many appreciate the option to automate setup via scripts and AWS Console, enhancing speed and simplicity.
Scalability
Amazon EMR scales efficiently for various organizations with different user counts, leveraging its managed services. It offers customizable scaling via clusters, instances, and storage options. Some note significant user counts, engineering-specific utilization, and significant data processing capabilities. Challenges exist in resource allocation time and computing power for some. Monitoring and alerts are crucial for effective scaling. Organizations utilize it across diverse scales and anticipate future expansion.
Stability
Users indicate Amazon EMR is generally stable. Reports suggest occasional configuration requirements depending on data size, yet it consistently performs well without bugs or crashes. Many appreciate its high availability, reliability, and fault tolerance, supported by features like availability zones, failover capabilities, and regular maintenance activities. Although some believe its stability could be slightly enhanced, ratings mostly range from 8.5 to 9 out of 10, highlighting its robustness and effectiveness in handling tasks.