Service and Support
Aruba Airwave's customer service and support are generally considered good, with technical support rated highly by users. Customers appreciate quick escalation to experienced personnel, but some feel it lags behind Cisco in speed and escalation ease. Communication is praised, particularly for language versatility. While most find the service effective, a few users note challenges in ticket handling and integration assistance. Support ratings vary, with some rating it as high as nine or ten, while others suggest improvement.
Deployment
Aruba Airwave's initial setup is considered straightforward by many. Experienced users find it user-friendly, often taking just a few hours to deploy. Some suggest reading the manual first. Deployment time varies, with reports ranging from 30 minutes to two days, depending on device count and user expertise. The process is simplified by virtual machine templates and ZTP setup. Multiple users point to the ease of installation and configuration.
Scalability
Users find Aruba Airwave highly scalable, often rating its scalability between eight and ten. Licensing aids flexibility, supporting anywhere from hundreds to thousands of users. Enterprise businesses and medium-sized organizations appreciate its scaling capabilities, though some note scalability depends on hardware resources. While many find it efficient for large deployments, others migrate to solutions offering broader WiFi coverage. Maintenance typically requires a small team, with some reaching maximum device limits yet considering future expansion.
Stability
Users generally find Aruba Airwave stable, rating its stability between six and ten out of ten. Most report no issues, though some encounter minor glitches and performance problems in crowded environments. It is described as reliable, hands-off, and works smoothly, though some report connection issues with the AWS cloud. Users stress the importance of accuracy and integration in monitoring solutions, and they appreciate its performance reliability with existing configurations.