What is our primary use case?
I work with Defender for IoT by chance because I see that we have enough reviews for Defender for Office 365 today, and we need reviews for some Azure products. I work with Azure products such as Logic Apps, Synapse Analytics, and DevOps. I am working with Exchange today as well.
There is also Microsoft Azure Data Share, which is a data exchange service. I work with some other tools from Microsoft such as SharePoint, and I may also work with some smaller products for other use cases.
What is most valuable?
I work with some Microsoft Purview Audit aspects such as eDiscovery, for example, and PIM, which is Privileged Access Management. I use Microsoft Purview Audit for log management, and I use Purview Audit Log Search in almost all cases regarding security incidents. I do a little insider risk management and a little data protection.
Data retention is an important feature that I see benefits from. Especially when we talk about important cases for organizations of strategic importance, retention is very important. During the last four years, some organizations have lost their on-premises infrastructure and are going to Microsoft 365 cloud. When Microsoft scrapped their free licenses for Ukraine in 2024, it was a tragedy for some of these important organizations because they are mainly government or some near-government organizations with a limited budget. At the same time, they have to keep their data protected. For these organizations, it is very important to keep data retention. According to some legal requirements, they have to keep data for a few years. That is another problem because they do not have money to buy licenses to keep data for example during ten years and even longer. However, it is still important for them.
What needs improvement?
I have seen areas for improvement, specifically in Microsoft Purview Audit or in general about Microsoft. I have had a situation with documentation. I had a customer who wanted to create alerts and they had Microsoft 365 Business Premium. In the documentation, it was noted that this license is enough for creating alerts. When we tried to make them, we noticed they cannot do it with Microsoft 365 E3 because the customer had limited features to manage alerts. The customer had to buy E3. We created Microsoft support requests, and they confirmed that the documentation displayed not the real situation and they have been going to update documentation.
The same situation occurred now with implementing Microsoft Purview Audit in the last autumn. eDiscovery was combined with search and content search, and the documentation was not clear at the beginning. It was a little difficult to describe to customers that now it is a part of eDiscovery. Content search is a very simple functionality, while eDiscovery is a little difficult. I am not entirely sure why Microsoft is going in the way of combining these services because they are the same. However, for a customer who has never seen these services, it is difficult to understand quickly.
The same situation occurs with litigation holds and some other holds. For any mail, I am trying to keep data. For example, emails are held for a year or two years, ten years, it does not matter. It is difficult to understand where to find this data and where these emails are being held. I need to use eDiscovery to find out all deleted data that was kept somewhere in some hidden folders of the mailbox. Regular customers and regular administrators know that on-premises Exchange, for example, allows them to find the data in some repository and review the list of kept data. However, with this hold, we do not have any functionality to review the list of kept data. It is difficult to understand for customers how to work with this.
I had a case where I spent three or four hours working deeply with a customer to explain how to work with eDiscovery, why Content Search is not there when it was before, what is an eDiscovery case, and why we are talking about all of this just to review a list of kept emails. This is difficult.
For how long have I used the solution?
I had some tasks three years ago and some a year ago. I have not had as many tasks as I would like to have, but I have had some.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
Regarding scalability, I cannot say that it is easily scalable. There are some limits or it is expensive to scale. I am not ready to spend too much money, and I am not ready for these cloud dependencies. When I had on-premises infrastructure, I had some engineer who would take a soldering iron.
How are customer service and support?
It is not very appropriate because it depends on the team. For example, the Dynamics team is excellent, and I mean only excellent teams. I am in love absolutely with that team. At the same time, talking about email cases, sometimes I can get very good support, and sometimes we are freezing on a simple question and I need to prove to an engineer that I am asking for indexing mailboxes on their site. I cannot say for certain because it depends on which team took my request.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have used something similar not from Microsoft, but from other vendors. I know some popular vendors such as CrowdStrike and SentinelOne, or those products I never dealt with.
What's my experience with pricing, setup cost, and licensing?
It is not so expensive in comparison with other products, but I can tell you about an example.
Which other solutions did I evaluate?
For example, Fortinet technologies and Microsoft technologies both cover all aspects of data protection such as mail protection and endpoint protection. Fortinet proposes point-by-point license, and I can plan a budget more flexibly than when I am working with Microsoft. Microsoft offers Office 365, Defender for Office 365, Intune, and Defender for Endpoint, and all of this is in some common difficult license which should be bought now. At the same time, Fortinet can propose FortiMail.
What other advice do I have?
Microsoft Defender for Office 365 is a product that I still work with today, and I work with Microsoft products in general. There are multiple features in the product. For example, if we take alerting and real-time alerting, it does help to improve threat response absolutely. However, if I am not responsible for reviewing them and they are just delivered to my mailbox, that does not matter if I do nothing.
Microsoft Purview Audit Log Search standard is enough for basic customers' needs. It is enough and basically does what it is supposed to do. The main Microsoft feature is that it offers common integration of services, of data, of identity, meaning user accounts, user access, and privileged access. All the services are naturally integrated, and that is the most biggest plus.
My deployment model is different, and I have everything on cloud or I have hybrid or on-premises.
I rate this review as a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure