Amazon WorkMail Reviews

Our use case for sending out broadcasts and emails through our CRM.

The most valuable thing is that emails sent through SES have a delivery rate of greater than ninety percent. It's a big factor in gaining trust in Amazon, as most of the time, they land in the inboxes.

There is room for improvement in the support. It's just that customer support, though good, takes time to resolve issues.

I have been using Amazon SES for more than a year. We currently use the latest version.

I would rate the stability a nine out of ten. It is a stable solution.

I would rate the scalability a nine out of ten. 

There is room for improvement in support.

Positive

The initial setup is moderate, neither easy nor too hard. The deployment took me two to three hours.

It's very cheap. The cheapest among all the services available.

It's pretty complicated and not that easy to set up. But, in the long run, it's very helpful. It gives successful outcomes out there.

Overall, I would rate the solution a nine out of ten.

We use Amazon SES to send emails and notifications to our customers.

Amazon SES is very easy to configure. If I have an email ID in Gmail, I would have to learn the Gmail API to send an email programmatically. The advantage of Amazon SES is that I don't have to learn the API of the email service provider. I can just add my email on Amazon SES, do some verification, and send the email content directly to Amazon SES, which will then go through my email. So I don't have to learn the API of the email service provider. If tomorrow we start using a Yahoo account, I'll have to learn the API of the Yahoo email service. So, in this case, we can add both accounts to Amazon SES, and we only have to learn the API of Amazon SES.

When we first set up an email on Amazon SES, they had to verify it, which was not fast enough.

My senior has been using Amazon SES for more than one year, but I started using it around six months ago.

Amazon SES is a stable solution, and we haven't faced any bugs.

Amazon SES is a scalable solution. Three people use the solution in our organization.

The solution’s initial setup is very easy.

We chose Amazon SES because it was the recommended serverless service.

Other than Amazon SES, there isn't another alternative within AWS.

Overall, I rate Amazon SES ten out of ten.

Three main things that I like about it are:

• It comes out of the box as an Amazon service.
• It is completely a managed solution.
• It is highly scalable.

Because it is completely managed, I don't need to worry about availability and resiliency. These are the things that we typically require from any email service. We previously had a lot of problems with the on-premise environment.

It is highly available and scalable. It is also highly reliable. I don't lose any of the messages or emails. If there is an issue where the email sent operation failed, Amazon as a platform ensures that the send operation is retried, and the email reaches its destination. This way, it is highly reliable. 

Email service is definitely a requirement from an enterprise standpoint. Many organizations have their own on-premise email services, which take a lot of memory, backup, and other resources. If we can have a completely managed backup solution where we have a tiered backup or a tiered archival to be able to retrieve emails, it would be great. I would like to be able to retrieve emails in real-time (hot retrieval), over the 90-days period (warm retrieval), and over the one-year period (cold retrieval). It would be useful to have tiered backup and retrieval. It would help us in managing emails better and have a better backup solution. So, backup is something that we require. 

We would also like to have cross-regional support. Tomorrow, my enterprise might be functioning across multiple geographies or globally, and if we can have a sustainable and reliable synchronization solution to replicate emails across multiple geographies so that everybody can access them—if not in real-time, then at least in a suitable amount of time—it would be helpful. It would be a really good feature to add.

I have been using it for about a year and a half.

It is definitely stable. There is no doubt about it.

It is highly scalable.

They were very friendly and helpful. We were able to get some of the queries resolved on the fly. We had posted a few things on the Marketplace as well. Sometimes, we had to connect with our Alliance partners to deal with some of the issues, and we were able to get good support within the defined SLAs, which was really good.

I would definitely recommend this solution to others. I would rate it an eight out of ten.

We use WorkMail for email. You set up email accounts for various businesses. It is as simple as that. That is the purpose of WorkMail.

There is no need for me to set up security. This is also known as a platform as a service. Actually, I believe they are a software as a service (SaaS).

The only issue is the price, which is far too expensive.

I have been working with WorkMail for three years.

WorkMail is a very stable solution.

WorkMail is a very scalable product.

I'm currently transferring all of them away from WorkMail because it's too expensive.

I would rate their technical support a zero out of five.

I have been trying to contact and reach them because they called me once but never returned my call. 

They called to set up a meeting with me at Amazon, I believe for the South African level. And they never followed up on that meeting. I am just moving on, moving my clients away from them, and that's all that.

Negative

The initial setup is straightforward.

It is deployed and activated immediately.

WorkMail is very expensive. We have lost several clients because it is too expensive.

WorkMail is a bit expensive per user. That is something they must correct.

They provide excellent service, but it is expensive for South Africans. We are losing clients because the price my clients pay for email alone is nearly equal to the price they pay for an entire Microsoft Office license, which includes email.

Where they will have Microsoft Word and other productivity tools, as well as email. And you will pay nearly that much for an email with WorkMail. It's far too costly. That is unaffordable.

WorkMail does require a license, it is, per user. The license is for one user. It is costly per user. The license is expensive.

I would recommend this solution to others who are interested in using it.

WorkMail works very well, and the functionality is fine. I would rate WorkMail a nine out of ten.

It has an easy way to handle addresses and pre-made newsletters.

It has reduced our costs.

It would be nice if they had a what you say is what you get editor to build newsletters like MailChimp has.

I've used it for about six months.

No issues encountered.

No issues encountered.

No issues encountered.

It's very good.

They always reply promptly.

We previously used MailChimp but switched to reduce our costs.

It's very simple to setup and we got good support while we did it.

We implemented it in-house.

We have cut our costs in half.

We are still in the process of implementation.

• Mandrill
• MailChimp

It's worthwhile to look at, but is not suitable for every business.