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Amazon WorkMail vs Fortinet FortiMail Cloud comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.1
Companies reduced costs by 50% and improved communication reliability using Amazon WorkMail and SES, enhancing financial benefits.
Sentiment score
7.0
ROI from Fortinet FortiMail Cloud is hard to quantify, though enhanced security and decreased incidents indicate value satisfaction.
Return on investment in the time is difficult to quantify, however, the return on investment for us was achieved since we did not have similar incidents again in our environment.
Director at a tech services company with 11-50 employees
 

Customer Service

Sentiment score
5.1
Amazon WorkMail's customer service is efficient but inconsistent, with mixed experiences in support responsiveness and follow-up challenges.
Sentiment score
6.8
Fortinet FortiMail Cloud support is generally praised for its responsiveness and knowledge, despite some concerns about occasional delays.
We have sent some emails and they have responded promptly, so we are satisfied.
Co-Founder & CTO at a consultancy with 11-50 employees
Amazon WorkMail is one of those services that just works out of the box for me.
Owner at Marinov
I would rate the technical support from Fortinet as ten out of ten.
Senior Network and Security Engineer at Symbol Technologies PLC
The customer service and technical support from Fortinet could improve.
Owner at wct it-solutions GmbH
I didn't receive a root cause analysis, not even a single time, for any issues.
Senior Network Security Engineer at Vibs
 

Scalability Issues

Sentiment score
7.4
Amazon WorkMail is praised for scalability, though cost concerns drive some to transfer; varying AWS usage influences scalability assessment.
Sentiment score
7.6
Fortinet FortiMail Cloud offers scalable user expansion, though experiences vary due to subscription and deployment choices impacting flexibility.
I do not have any concerns regarding the scalability of Amazon WorkMail, as we are sending about 40,000 to 50,000 emails per day, doing both transactional and batch with a queuing mechanism internally.
Co-Founder & CTO at a consultancy with 11-50 employees
It is highly scalable, so I can give it a ten out of ten on that.
Director at a tech services company with 11-50 employees
 

Stability Issues

Sentiment score
8.1
Amazon WorkMail and SES are highly praised for their reliability, with stable performance and no reported issues.
Sentiment score
7.0
Fortinet FortiMail Cloud is highly stable with minimal downtime, consistently reliable performance, and high user satisfaction ratings.
I would give it a high stability rating of nine out of ten.
Director at a tech services company with 11-50 employees
 

Room For Improvement

Amazon WorkMail needs improvements in features, pricing, technical support, integration, and user interface to enhance overall user experience.
Fortinet FortiMail Cloud requires improved filtering, encryption, UI simplicity, and competitive pricing, while lacking sorting, archiving, and AI features.
The most crucial aspect is that I can set up my address book with the complex organizational structure needed for the accounts connecting to AWS.
Owner at Marinov
If we go for FortiMail Cloud and have a separate endpoint security solution, there are two agents that have to sit on a customer endpoint.
Director at a tech services company with 11-50 employees
We can't import files into the Fortinet FortiMail Cloud sensors.
Senior Network Security Engineer at Vibs
It would be beneficial to enhance flexibility for better adaptation to various customer environments.
Owner at wct it-solutions GmbH
 

Setup Cost

Enterprise buyers have mixed views on Amazon WorkMail's pricing, highlighting both affordability and potential cost concerns compared to competitors.
Fortinet FortiMail Cloud offers competitive subscription pricing, with annual licenses around $4,000, varying by organizational needs.
I have heard that compared to other providers, it is considerably cheaper.
Co-Founder & CTO at a consultancy with 11-50 employees
The price is relatively expensive.
Senior Network and Security Engineer at Symbol Technologies PLC
Cost-wise, it's a bit expensive, but it's totally worth it.
Senior Network Security Engineer at Vibs
The pricing for Fortinet FortiMail Cloud seems a bit high, although it is considered acceptable for the product's value.
Owner at wct it-solutions GmbH
 

Valuable Features

Amazon WorkMail offers scalable, secure email management with AWS integrations, machine learning enhancements, and user-friendly API usage.
Fortinet FortiMail Cloud offers robust email protection with advanced threat detection, seamless integration, and comprehensive management features.
I find the feature that checks how many emails have been successfully sent and how many of them have been opened very useful, because in our application, we know the usage of the emails.
Co-Founder & CTO at a consultancy with 11-50 employees
Amazon WorkMail offers excellent classification options and adheres to the IMAP email protocol standards.
Owner at Marinov
FortiMail's integration with other Fortinet solutions enhances the security part of the organization.
Cyber Security Engineer at a financial services firm with 501-1,000 employees
Fortinet FortiMail Cloud has had a positive effect on our organization since we can classify each email coming to our organization.
Consultant for the Chairman at Financial Literacy Knowledge Hub
The return on investment for us was achieved since we did not have similar incidents again in our environment.
Director at a tech services company with 11-50 employees
 

Categories and Ranking

Amazon WorkMail
Ranking in Cloud Email
2nd
Average Rating
8.4
Reviews Sentiment
6.4
Number of Reviews
14
Ranking in other categories
Email Applications (4th)
Fortinet FortiMail Cloud
Ranking in Cloud Email
5th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
24
Ranking in other categories
Secure Email Gateway (SEG) (8th)
 

Mindshare comparison

As of May 2026, in the Cloud Email category, the mindshare of Amazon WorkMail is 8.0%, up from 7.7% compared to the previous year. The mindshare of Fortinet FortiMail Cloud is 3.7%, up from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Email Mindshare Distribution
ProductMindshare (%)
Amazon WorkMail8.0%
Fortinet FortiMail Cloud3.7%
Other88.3%
Cloud Email
 

Featured Reviews

GM
Owner at Marinov
Centralized email accounts have streamlined routing, security checks, and long-term organization
While using Amazon WorkMail over time, I haven't encountered substantial disappointments, but there have been usual glitches with the web interface. For instance, while the service is generally 99.5% perfect, I experience issues like the folder structure I set up sometimes not remembering the state of expanded and collapsed nodes after refreshing the page. This lack of persistence in which nodes are collapsed or opened can be frustrating. However, since it's a minor technical issue, I doubt the average user would notice it. If Amazon WorkMail were not discontinuing, I wouldn't think there is much to improve or enhance about it. It is standard enough and easy to use, and any glitches are minor, not worth evolving or disrupting its current functionality. As for whether the user interface is intuitive and if I'm satisfied with its flexibility and customizability, there are some minor features lacking, but I don't feel a need for changes since it works as designed. The most crucial aspect is that I can set up my address book with the complex organizational structure needed for the accounts connecting to AWS. The lower-level functionalities suit me well enough. Other services often have customizable views of email representations with senders, subjects, and even snippets of content. While my external application on mobile can show customizable lines with my email list, Amazon WorkMail does not offer that feature. I don't really need it, but it would be a nice addition for power users.
HR
Senior Network Security Engineer at Vibs
Provides solid functionality and allows room for enhancing content management and support services
They can improve their CDR content profile and some anti-spam features. They don't have any direct script to run to add personalization, and we have to do it manually one by one. There are many tasks which we have to complete individually. We can't import files into the Fortinet FortiMail Cloud sensors. That's a drawback, as they need to provide a feature to import files. We can make the format, but we cannot import the file into Fortinet FortiMail Cloud. Additionally, in Fortinet FortiMail Cloud, not in FortiSandbox, they need to improve the block and allow list functionality to block URLs and allow specific types of URLs or regex.
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Top Industries

By visitors reading reviews
Comms Service Provider
10%
University
10%
Computer Software Company
7%
Manufacturing Company
6%
Computer Software Company
9%
Financial Services Firm
8%
University
8%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise5
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise8
Large Enterprise2
 

Questions from the Community

What needs improvement with Amazon WorkMail?
We are satisfied with Amazon WorkMail, as it is able to send emails and provide receipts, including the read and other statuses. Since we are doing more API side integrations, there does not seem t...
What advice do you have for others considering Amazon WorkMail?
From the communication aspects, working with Amazon WorkMail has been seamless and cost-effective. My customers do not make any use of Amazon WorkMail's compatibility with Microsoft Active Director...
What is your primary use case for Amazon SES?
We are an integrator, and we have a product in which we use Amazon WorkMail. We send emails on a daily basis in a batch mode to customers. We have about 50,000 emails across various customers.
What is your experience regarding pricing and costs for Fortinet FortiMail Cloud?
The price of Fortinet FortiMail Cloud in Egypt is very competitive against other products, including the setup cost and licensing of this solution.
What needs improvement with Fortinet FortiMail Cloud?
The improvement in Fortinet FortiMail Cloud can be made regarding the classification process itself because it has some false positives.
What is your primary use case for Fortinet FortiMail Cloud?
I have experience working with Fortinet FortiMail Cloud as a mail gateway, not a firewall, and we have been using it for about three or four years. I have worked with Fortinet FortiMail Cloud for t...
 

Also Known As

Amazon SES
No data available
 

Overview

 

Sample Customers

Expedia, Intuit, Royal Dutch Shell, Brooks Brothers
Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data
Find out what your peers are saying about Amazon WorkMail vs. Fortinet FortiMail Cloud and other solutions. Updated: April 2026.
893,221 professionals have used our research since 2012.