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Amazon WorkMail vs SendGrid comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Amazon WorkMail
Ranking in Cloud Email
2nd
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
13
Ranking in other categories
Email Applications (4th)
SendGrid
Ranking in Cloud Email
1st
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
19
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the Cloud Email category, the mindshare of Amazon WorkMail is 6.5%, down from 11.2% compared to the previous year. The mindshare of SendGrid is 11.9%, down from 19.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Email Market Share Distribution
ProductMarket Share (%)
SendGrid11.9%
Amazon WorkMail6.5%
Other81.6%
Cloud Email
 

Featured Reviews

Ramkumar  Kolpurath - PeerSpot reviewer
Co-Founder & CTO at a consultancy with 11-50 employees
Seamless email communication improves cost-effectiveness and security with valuable tracking features
The features of Amazon WorkMail that I have found the most valuable so far include sending emails and tracking whether the email is read or not. I find the feature that checks how many emails have been successfully sent and how many of them have been opened very useful, because in our application, we know the usage of the emails. The encryption of emails, both in transit and at rest, has benefited our security strategy as it is a layer of security that provides us better confidence for customers and also internally tracks the security aspects. The encryption meets my expectations.
Niranjan Sharma - PeerSpot reviewer
Software Developer at a healthcare company with 11-50 employees
Saves server load by sending bulk email notifications efficiently
The best feature SendGrid offers is the ability to send multiple emails at the same time. The ability to send multiple emails at the same time helps my workflow and organization because I do not have to run a loop every time. Once I set all the emails in a comma separator, I can send them to multiple users without creating too much load on my server. SendGrid has positively impacted my organization by solving the notification problem. By using SendGrid, I can easily send notifications to users, and it is simple to use in my Node.js project. SendGrid has helped with notifications because when I send an email, the user knows who is sending it and they can revert back to our CRM team. That is positive for our business and organization.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Amazon WorkMail integrates with Route 53 and other AWS services, providing a seamless experience when using AWS infrastructure."
"We use the tool for transactional emails and marketing."
"Amazon SES can handle a high volume of emails, making it suitable for organizations with large email lists or that need to send a large number of emails on a regular basis."
"Amazon SES is very easy to configure."
"There is no need for me to set up security."
"The encryption of emails, both in transit and at rest, has benefited our security strategy as it is a layer of security that provides us better confidence for customers and also internally tracks the security aspects."
"The best feature is that Amazon SES provides verified email messages."
"The most valuable thing is that emails sent through SES have a delivery rate of greater than ninety percent."
"They have pretty good support in terms of any issues."
"It is easy to set up."
"My integration team likes that it's very easy to integrate and very easy to automate based on activities that happen on our core banking application."
"The solution scales well."
"The most valuable feature is the conditions in automation."
"The API side of things is valuable. It is flexible enough to handle pretty much anything that needs to be done in an automated manner."
"It is a stable and scalable solution."
"Easy API documentation is the most valuable feature of SendGrid, including its deliverability rate."
 

Cons

"The product should improve technical support."
"It would be ideal to have detailed data and reporting on email opens, clicks, bounces, and other metrics, as well as integration with other business intelligence tools."
"There is room for improvement in the scalability."
"Amazon WorkMail's user interface could be more intuitive and user-friendly."
"The only issue is the price, which is far too expensive."
"The solution is quite low-level and lacks some advanced features. For example, it doesn't provide tracking capabilities, such as knowing how many users opened an email, which is crucial for email marketing. You would need to integrate these analytics with other tools to get them. I need to know if there has been a bounce and how customers interacted with the email."
"Email service is definitely a requirement from an enterprise standpoint. Many organizations have their own on-premise email services, which take a lot of memory, backup, and other resources. If we can have a completely managed backup solution where we have a tiered backup or a tiered archival to be able to retrieve emails, it would be great. I would like to be able to retrieve emails in real-time (hot retrieval), over the 90-days period (warm retrieval), and over the one-year period (cold retrieval). It would be useful to have tiered backup and retrieval. It would help us in managing emails better and have a better backup solution. So, backup is something that we require."
"There is room for improvement in the support. It's just that customer support, though good, takes time to resolve issues."
"The reporting part needs improvement."
"The biggest problem that we have faced is with the authentication during login. For certain people, SendGrid requires MFA, which is good as a security feature, but it doesn't always work in all geographies. We've got people and users who are based in Nigeria, and some of those people had real trouble logging into SendGrid because the MFA wouldn't send codes to people on their numbers. The security mechanism that they use for login doesn't work in all geographies."
"SendGrid is a great solution. I don't have any areas of improvement."
"The contact limit alerts need to be improved."
"They should make the solution more user-friendly."
"A long time ago, I may have had an issue, and I had to wait for support, which wasn't that helpful. However, that was a very long time ago. Overall, I've had a good experience."
"SendGrid has room for improvement in the UI/UX or dashboard usability for users. Another area for improvement in the tool is its conditional logic facilities. The response time of SendGrid technical support needs improvement."
"Maybe they could have a mobile application to give to admins, so they could see some insights related to the data."
 

Pricing and Cost Advice

"I rate the solution's pricing as one out of ten. It is close to being cheap. Sometimes, the tool offers a generous amount of free messages, up to 40,000, which is great for startups like ours. This means that we don't accumulate any costs for some months because we stay within the free usage tier. When we exceed the free allocation, the costs are reasonable, and no hidden charges exist."
"WorkMail does require a license, it is, per user."
"The solution should improve its price."
"It's very cheap. The cheapest among all the services available."
"The basic plan starts at €90 per month."
"My company pays for SendGrid monthly, and though I cannot share the amount, my feedback is that the vendor should accept other modes of payment apart from a credit card."
"The solution is relatively inexpensive."
"I use the essential plan which is $20 a month. After that, we use the pro which is $90 a month, and had all our costs bundled in."
"We are using the Advanced plan,10K. That is about $100 per month but sometimes we do go over the limit of the plan."
"Its cost can vary. It can go as low as $10 or $15 to $1,000 depending on how much you use it."
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Top Industries

By visitors reading reviews
University
9%
Computer Software Company
9%
Comms Service Provider
9%
Retailer
7%
Manufacturing Company
12%
Government
9%
University
8%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise1
Large Enterprise5
By reviewers
Company SizeCount
Small Business13
Large Enterprise6
 

Questions from the Community

What do you like most about Amazon WorkMail?
We use the tool for transactional emails and marketing.
What needs improvement with Amazon WorkMail?
We are satisfied with Amazon WorkMail, as it is able to send emails and provide receipts, including the read and other statuses. Since we are doing more API side integrations, there does not seem t...
What advice do you have for others considering Amazon WorkMail?
From the communication aspects, working with Amazon WorkMail has been seamless and cost-effective. My customers do not make any use of Amazon WorkMail's compatibility with Microsoft Active Director...
What is your experience regarding pricing and costs for SendGrid?
The pricing is good, the cost is good, and I have no issues with licensing.
What needs improvement with SendGrid?
SendGrid is already nice, but it could be improved by providing the company ID when sending the email. I was sending emails to my customers in a tenant-based project, where I need to maintain the c...
What is your primary use case for SendGrid?
My main use case for SendGrid is sending emails using SendGrid. I also design some templates to send to customers, and from time to time, according to the schedule, we send the templates. My client...
 

Comparisons

 

Also Known As

Amazon SES
No data available
 

Overview

 

Sample Customers

Expedia, Intuit, Royal Dutch Shell, Brooks Brothers
ScoutMob
Find out what your peers are saying about Amazon WorkMail vs. SendGrid and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.