ARCON Privileged Access Management Reviews

Privileged access management (PAM) is why we use ARCON Privileged Access Management.

Feature-wise, remote access, and server access are some of the things I found to be valuable in the solution. Also, our customers are satisfied with the solution.

Sometimes, ARCON Privileged Access Management's website would crash. So, because of this, video logs and other such related things are not captured. Sometimes, we face certain performance issues while using the solution.

Apart from the aforementioned details, to make it better in terms of features, we need a backup strategy.

In the product, different things are available. Now there are other products, and there are similarities between those other products. So, they will have that script done. What we usually do is if you run the script, it will take one backup and keep it somewhere. So, we need that backup strategy since it is important.

I have been using ARCON Privileged Access Management for two and a half years. My company has a partnership with ARCON. We suggest the solution to our customers. I have implemented the solution for more than four of our customers.

Stability-wise, I rate the solution an eight out of ten.

I'm handling the solution for all types of companies. So, it is not like I am only involved in small or medium businesses. From scratch itself, I am involved with all types of businesses.

Technical support is good. I rate the technical support an eight out of ten.

The deployment process is a bit complex because no document is available. So we depend on YEM to confirm technical things. Also, if you need any new updates installed, we depend on YEM. The implementation takes an average of two days. Also, the time is based on the customer's requirements. For small customers, it may take two days. It will take a month for large customers with over ten thousand users.

Firstly, we understand the customer's requirements, like what they are looking for, and we gather that information. After that, we'll go for that implementation. First, we need to, like, go through the pre-sales stage, in which we try to understand their requirements and how they want to use the solution. Basically, we need to meet that scope of work initially.

Right now, in South India, I'm the only person taking care of the implementation.

Pricing is something you need to check with our salesperson.

It is a good product. So most of these new features in the solution are based on the customers' needs, and they develop it in a month. So, it is usually there in the next release.

In short, they first understand the customers' requirements. If ARCON meets the requirements to develop the new feature, it will develop them.

Overall, I rate the solution a nine out of ten.

We primarily use it for managing our team's devices, such as remote desktops and Linux switches.

One of the main benefits we've experienced is that Arcon helps us manage all our team's tasks and provides recording capabilities. In addition, we also receive alert messages for the various features we use, which is quite helpful.

Some of the most valuable features include security measures such as password vaulting, as well as other features that help prevent big losses. The powerful vaulting feature is also quite useful.

Bulk password automation is not available in ARCON when compared to other products, and the cloud service is not intuitive for this behavior. For me, these could be some areas of improvement. 

We have been using ARCON Privileged Access Management for around two years. I am currently working with version 8.6. 

It is stable.

It is scalable. There are around 500 users who work with Arcon in my organization.

As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk password requests.

The customer service and support team is good. 

It was not easy or difficult; it was in the middle. It is deployed in a hybrid environment. The setup process may be on the same level as CyberArk.

We deployed it manually, not using automation. It is not difficult to maintain ARCON. It is easy to manage the solution. 

My recommendation is to onboard all the devices that we currently manage in our organization so that they can be accessed via PAM. I definitely recommend using the solution. Overall, I would rate ARCON Privileged Access Management a seven out of ten. 

We are using ARCON Privileged Access Management for entire data centers.

The most valuable feature of ARCON Privileged Access Management is the recording of sessions. It has all the basic features we need to fulfill our use case.

We receive automatic updates as part of our subscription.

There are some features lacking but they typically are added when the upgrades are released.

I have been using ARCON Privileged Access Management for many years.

We have approximately 100 people in my organization using this solution.

We have over 200 servers and storage systems using this solution. The solution is scalable.

We use third-party support.

The initial setup of ARCON Privileged Access Management is easy.

We have a subscription to use this solution.

We did an internal evaluation of many solutions, such as CyberArk and PAM, we selected ARCON Privileged Access Management as the best for our use case.

I rate ARCON Privileged Access Management an eight out of ten.

This solution is used by system administrators that need to access critical servers. They need to log in using this product, and it then logs their activities.

The only advantage this product has over competitors is the price. It's cheaper than competing solutions.

That dashboard is okay.

The password vaulting is robust.

This product has only a basic set of features. There is nothing really special about it.

The support services need to be improved.

The interface should be easier to use. One thing that would help is better documentation.

Managing users is difficult, so that is something that can be improved.

I have been working with ARCON Privileged Access Management for more than three years.

This product is relatively stable.

This is a highly scalable solution.

This product can be good in a small enterprise but when the environment is too big, it will be difficult to implement. It is only good for banks. For certain environments, it is very bad.

The support is very bad. This is an area that needs improvement.

I have experience with several similar products across different organizations. These include SIEM solutions, as well as Micro Focus ArcSight and IBM QRadar.

The initial setup is relatively easy. I would not say that it is overly easy or overly complex. However, the end-to-end implementation process is very complex. This is something that needs to be better.

The cost of this product is very cheap, comparatively in the global market.

Indian products are cheaper than American products, and they penetrate the market easily because of the price. There are no eye-catching activities or support. Rather, the advantage they gain is because of the price.

I would rate this solution a four out of ten.

Our company is involved in the health care sector and our primary use case of this solution is for compliance. Previously we used a system that included an Excel sheet but it would crash all the time because we have a large number of IT executives; tech related, application development and other administrators. We weren't able to receive the complete audit file that told us who was accessing and who was deleting what. It wasn't in compliance with data information security. For that reason we introduced the PAM solution and it's working extremely well. We're using it constantly on a daily basis. We are customers of ARCON and I'm a project manager. 

There are several valuable features in the solution. First, it's 100% compliant and you don't have to maintain ID management for each and every user. That's from the management perspective. From the technical aspect I would say that it completely meets our requirements. 

I think hazard flow could be improved, the data compliance part. We need to ensure that no data from any of our users is being accessed or compromised by any privileged user or a team member. There are some things on the database side which are missing and could be included. This is a web-based interface with multiple windows and you have to keep logging in. It should be that you can run any command in any window. It's really about the interface and navigating it.

I've been using this solution for over a year. 

The solution is very stable. I've read that it has been recommended by most of the financial institutions worldwide and I bet most of the companies in India, where I am, are promoting it.

This is absolutely scalable. We currently have 90 users out of 150 employees and we aim to increase that by the next quarter. It was delayed because of Covid. 

We contacted technical support once or twice in the implementation stage because there was an issue with the database team. The problem got solved and we were happy with that. 

We did a few POC, proof of concept. One was with Centrify and also with another solution. When our POC was done, it was clear that PAM was the best solution for us and I was happy with the result. We also heard from other companies that they were happy with this solution and word-of-mouth is also an important source. 

The initial setup was really simple but the database portion was a little more complicated and some of the features we had expected were not initially there. They were able to sort it out. Deployment was done in-house and expected to take two months but ended up taking four to five months until we were happy with it. It's a beautiful solution and we're much happier.

The pricing for this product is on the cheaper side. 

This is a very good enterprise solution and I would say that all enterprise companies should be using products like this. We're satisfied with the features and availability of this product.

I would rate this solution a 10 out of 10. 

I'll provide feedback on additional features after the project is completed. I think it would be better to comment on that after the implementation is finished.

I have been testing this solution for the past month. 

The deployment is not finished yet. To assess performance and stability, the project needs completion. Currently, our professional service is actively involved, managing tasks related to services and users in the ongoing termination process.

Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.

Positive

They need to simplify the implementation process. I've observed that sometimes the professional service is focused on the database, especially around log shipping, and it can be challenging.

I'm actively involved in the deployment process, but it's carried out by our professional service. Our plans are implemented through this service, acting as intermediaries between our clients and the professionals. The implementation typically takes around a month, but various issues, such as management, resources, and other challenges, may arise during the deployment.

One notable difficulty we face is the lack of exceptional resources for deploying the solution in our plans. Despite encountering challenges, our satisfaction with the professional service remains high. They are dedicated to implementing the solution effectively.

I'm uncertain about the licensing, specifically the pricing. This falls under the purview of other teams, particularly the sales teams. I am not informed about the pricing details.

I would rate it a ten out of ten overall. It's scalable and easy to deploy. However, I have some concerns. I noticed there are no instructional videos or guides on the network portal for initial configurations. There is limited information available, and this is a concern for me. I would like to see more resources and guides to address these issues.

Regrettably, this product remains incomplete, and the interim phase is still pending. It is challenging to determine its effectiveness due to some significant initial license issues.

ARCON PAM offers two main access control use cases: dynamic and fixed. In the dynamic use case, users request access to services through the admin, who approves the request and grants access to a specific user account. In the fixed use case, generic users are validated, and the admin manages the password. Additionally, the admin can take a real-time session for any user accessing any service.

The important features are the APM and password-retrieving tool.

The tool is giving an error while accessing the services. I need to modify the DLP file, which involves altering the coding for development purposes. Others may modify some reports. ARCON is dependent on these modifications. As an admin, I cannot edit & customize reports. When I request a personalized report from ARCON, the report template provides the changes.

While some features have been added, the video-capturing functionality for PAM is currently limited to Linux-based systems. When using Windows RDP or Windows-related solutions, command retrieval is not available, allowing users to execute the delete command without capturing the action. It is recommended that video-capturing capabilities be expanded to Windows environments to address this issue. Additionally, enhancing the video log functionality to enable faster and more efficient identification of user actions would be beneficial.

I have been using ARCON PAM for the last five years.

I rate the solution’s stability a seven out of ten.

The solution is scalable.

I rate the solution’s scalability an eight out of ten.

We directly contact and raise the ticket to the support team.

I have used CyberArk before. CyberArk is the most famous PAM solution. Also, it is a very costly solution.

Overall, I rate the solution a seven out of ten.

Compared to BeyondTrust, ARCON Privileged Access Management fails to provide its users with functionalities like managing AD Bridging and addressing the OT assets from an OT standpoint, including operational technology devices. The solution lacks to offer a governance mechanism for operational technology assets. ARCON has not addressed all of these areas where they lack, while BeyondTrust has a solution for the unaddressed issues by ARCON.

I have experience with ARCON products for ten years. With ARCON Privileged Access Management, I have experience of around nine months. Since I work in the pre-sales department and am not a developer, I won't be able to give you a complete or detailed insight into the solution's technical aspects. My company only recommends ARCON Privileged Access Management to potential users. We already have customers using the solution. My company has a partnership with ARCON.

It is a stable solution. Stability-wise, I rate the solution a seven or eight out of ten.

The solution's technical support team was good.

The deployment process for the solution was easy.

ARCON Privileged Access Management's pricing is reasonable.

Some of our customers who use the solution are satisfied while some are not. We have also received some negative feedback from some of our customers. So, I recommend BeyondTrust over ACRON Privileged Access Management owing to its additional features and easier deployment process. BeyondTrust is also available on a hybrid cloud. However, if you compare the costs of both solutions, BeyondTrust is on the higher side. Overall, I rate the solution a seven out of ten.

We prefer not to talk about our use cases for security reasons.

Overall, aside from the lack of password management, this solution is the best. It's a very good product.

The solution needs more work on the password management side of things. Password management is a big challenge for us, and I would like to improve this aspect. We're finding that BeyondTrust is better in this regard, which is why we're probably going to migrate over. It will offer better security I think.

I've been working with the solution for the past two and a half years.

The stability is really good on this solution. This product is really amazing. But in terms of our security, password management is a little bit of a worry for us. Security-wise, we need to change the password frequently. This product only has options for changing the password once a week, every two weeks, two days, or three days. Our recommendation is whenever users want to access the target server, they have to, every time, change the password. So this option is not available currently and it's a weak point.

The solution is scalable, but the security level doesn't increase. That might be an issue for larger companies and continues to be an issue for us. Still, we consider it to be a very good product.

We use this product quite extensively and on a daily basis.

We've made contact with the technical support team on multiple occasions. We even reached out about increasing the password security protocols as an added feature and they said they would consider it, however not much has changed there. They said they were going to release it as a new feature in the next release. That never happened. It's the reason we're looking at another product. It would have been great if they actually responded to their client's needs a bit more.

The initial setup is very straightforward. It's not complex at all.

We handle every aspect of the solution, from deployment and troubleshooting all the way through to managing and accounting. I personally have an administrator-level certification so I know personally how to handle the implementation of the solution and how to work everything in the background.

Deployment takes a maximum of two hours. It's not a long process.

We were able to implement the solution in-house using our own team. we didn't require the assistance of any integrators, resellers or consultants.

We're customers; we don't have any relationship with the business. We're not a reseller or anything like that. We just use the product.

Currently, we're using the solution. However, it's our intention to migrate to BeyondTrust in the near future.

Currently, we are using the latest version of the solution.

I'd like new users to know that the deployment really is quite straightforward, and it's easy to manage and troubleshoot. It's simple to restore the database within minutes if necessary as well. There are some great features that are available on the solution that makes it a worthwhile addition to a business. For us, security remains a concern, and password management is lacking. If an organization shares those concerns, this may not be the perfect solution for them.

Overall, I would rate the solution eight out of ten.

• Multi-user, multi-OS, multi-database, and multi-hardware platforms
• Cisco, Huawei, IBM, HP, Dell, etc.
• Lots of networking equipment including F5 Networks.

• It helps in managing privileged access management as well as password management.
• Auto-discovery
• Access control.

• Auto-discovery
• Access control
• Privilege management
• Security controls
• Identity discovery
• Usage of privileged accounts
• Time of sessions and monitoring of sessions.

• Security
• Access management
• Illegal activity finding.

Good.

Good.

Good.

No.

Good.

Yes.

It's not yet calculated.

No.

No.

No.