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ARCON Privileged Access Management vs BeyondTrust Remote Support comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Oct 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ARCON Privileged Access Man...
Ranking in Privileged Access Management (PAM)
12th
Average Rating
7.8
Reviews Sentiment
7.6
Number of Reviews
36
Ranking in other categories
No ranking in other categories
BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
11th
Average Rating
8.8
Reviews Sentiment
6.7
Number of Reviews
42
Ranking in other categories
Remote Access (7th)
 

Mindshare comparison

As of September 2026, in the Privileged Access Management (PAM) category, the mindshare of ARCON Privileged Access Management is 2.0%, down from 4.0% compared to the previous year. The mindshare of BeyondTrust Remote Support is 1.3%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM) Mindshare Distribution
ProductMindshare (%)
BeyondTrust Remote Support1.3%
ARCON Privileged Access Management2.0%
Other96.7%
Privileged Access Management (PAM)
 

Featured Reviews

DS
System and DBA at a energy/utilities company with 1,001-5,000 employees
Enhanced security through session monitoring and activity recording
From an end-user point of view, it would be beneficial if the system could provide information about the last login. This would help identify if the server was accessed by me or if someone has potentially stolen my credentials. It would provide a clearer picture of whether ARCON Privileged Access Management is accessed by an authentic user.
Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is it is easy to use and the interface is intuitive."
"For our requirements, this is the best product out there."
"Overall, I would rate ARCON Privileged Access Management nine out of ten."
"After storing the administrator password in this password vault of the solution, the solution can automatically go and change the password based on the defined frequency with the defined complexity."
"It has really helped us a lot."
"Whatever we have paid, it is value for money."
"Technical support is good. I rate the technical support an eight out of ten."
"The initial setup is very straightforward. It's not complex at all."
"Remote Support allowed us to centralize that help desk function in one place, eliminating the need for on-site staff and enabling everyone to provide the same level of support from home during COVID without any noticeable difference for the rest of the employees in the company."
"BeyondTrust Remote Support is a complete and robust remote support solution which offers everything you need."
"This product "just works" (without fail) and is dead-easy for clients to connect with."
"I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."
"I used the solution for my internal environment and it was stable and efficient when connecting with the customer."
"A key advantage is over Password Safe, allowing third-party vendors access without directly onboarding them into the systems."
"Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset."
"We are able to be more effectively connected to computers and servers all over the world."
 

Cons

"The deployment process is a bit complex because no document is available."
"The product is good but a lot of things can be changed, the way the system has been designed."
"The solution lacks to offer a governance mechanism for operational technology assets."
"This product is lacking in terms of dashboarding analytics and should have user behavior analytics. It should also have better dashboarding for executive management and security managers, which this product is missing."
"I would like for it to be dependent on Windows as opposed to Linux."
"I'll provide feedback on additional features after the project is completed. I think it would be better to comment on that after the implementation is finished."
"Scalability could be improved."
"For the in-house built applications, they need to provide good, solid access through their portal."
"The Remote support solution based on Bomgar has physical appliances deployed and leveraged to serve our multiple customers. Aging appliances are going RMA now and then."
"To improve BeyondTrust Remote Support, I think the UI could be less complex for first-time users, and some dashboards need more customization, as experienced users find it easier but new users may struggle."
"The Bomgar representative console could do with modernising."
"When we first purchased Bomgar, the support blew me away. Over the last two or three years however, it dropped off."
"This product has a lot of features that we do not currently use, so there may be some things that cause bloat and confusion."
"One potential improvement is in the support department. Customers based in India have to wait for support staff in the UK to start their shifts for assistance on non-urgent matters, even for severity one or two issues."
"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."
"It is expensive. Performance-wise, it is pretty good, but we're less happy with the cost."
 

Pricing and Cost Advice

"Pricing is low and licensing is flexible."
"ARCON is a will give you all the features in a very cost-effective solution. Pricing and licensing is very good compared to other players in the market."
"They do have some licenses, which are required for things like Linux servers. However, in my environment, we do not have Linux servers."
"I definitely feel the product's pricing is a good value. It is one of the best products we have. The licensing is server-based."
"ARCON Privileged Access Management's pricing is reasonable."
"It is good value for our business. According to me, their competitors are more costly. Therefore, it is quite affordable. I find the ARCON to be much cheaper than the other products in the market."
"The licensing is simple, and there are only two types licensing: device licensing and user-based licensing."
"The solution’s pricing is neither cheap nor expensive."
"Their pricing is a little bit high but it's negotiable depending on the type of client. It is approximately R6,000 per year for a user. I would rate the pricing a four out of five."
"Pricing is reasonable for what the service is offering. If it is looked at from a purely remote control perspective then it might appear expensive, but it is the wider functionality that should be considered too."
"We pay every year for the box, and there are no additional costs."
"I would prefer that it was more affordable."
"For a smaller customer, the cloud solution costs around $2300 per user per year."
"We believe for the money, it is worth what you pay."
"​The product maintenance and licensing costs are on the higher end, so I would carefully review how many licenses you need. The concurrent license model is helpful in this manner.​"
"The licensing is concurrent and we spend about $10,000. It's my understanding that there aren't any extra costs beyond just the straight licensing."
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Top Industries

By visitors reading reviews
Outsourcing Company
18%
Financial Services Firm
9%
Construction Company
7%
Manufacturing Company
7%
Manufacturing Company
12%
Outsourcing Company
8%
Computer Software Company
8%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise11
Large Enterprise17
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise9
Large Enterprise29
 

Questions from the Community

What needs improvement with ARCON Privileged Access Management?
From an end-user point of view, it would be beneficial if the system could provide information about the last login. This would help identify if the server was accessed by me or if someone has pote...
What is your primary use case for ARCON Privileged Access Management?
Currently, I access our server through the R-Course application, which serves as a part of RDP, Remote ( /products/remote-reviews ) Desktop. However, I connect to my RDP server through the ARCON Pr...
What needs improvement with BeyondTrust Remote Support?
I am not certain about the billing of BeyondTrust Remote Support, but I have heard that it is a bit expensive, so the billing part could be improved. I rate it an eight because of the licensing iss...
What advice do you have for others considering BeyondTrust Remote Support?
Since using BeyondTrust Remote Support, it is very productive because we can let people join our link and we can help them in a much more efficient way than having them work on a call. The features...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
My experience with BeyondTrust Remote Support regarding pricing, setup cost, and licensing is that pricing is high. Setup cost is also high, though setup cost is less than the pricing and the licen...
 

Also Known As

ARCON ARCOS, ARCON PAM
Bomgar Remote Support
 

Overview

 

Sample Customers

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS
InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Find out what your peers are saying about ARCON Privileged Access Management vs. BeyondTrust Remote Support and other solutions. Updated: September 2026.
913,806 professionals have used our research since 2012.