AudioCodes Mediant Cloud SBC Reviews

My main use case for AudioCodes Mediant Cloud SBC is focused on products and design.

The best features AudioCodes Mediant Cloud SBC offers include Teams and Zoom integration.

I do not have experience with how the Teams and Zoom integration has helped in my workflow or made my tasks easier.

AudioCodes Mediant Cloud SBC has impacted my organization positively, though I am still working on this and do not yet have extensive experience with it.

I think AudioCodes Mediant Cloud SBC could be improved, but I have no suggestions or things I have noticed so far.

I have been using AudioCodes Mediant Cloud SBC for the last three months.

I would rate AudioCodes Mediant Cloud SBC overall a 10 out of 10.

I chose this rating because it is easy to use based on my experience.

Regarding AudioCodes Mediant Cloud SBC's AI capabilities, I think its governance and security is good, as it is data protected.

I rate the accuracy and reliability of the output from AudioCodes Mediant Cloud SBC's AI capabilities as trusted, and I trust the results it provides.

My advice to others looking into using AudioCodes Mediant Cloud SBC is to skip this.

My overall review rating for AudioCodes Mediant Cloud SBC is 10.

The main use case for using AudioCodes Mediant Cloud SBC was the implementation at Banco Santander, where we replaced the Oracle SBC with AudioCodes Mediant Cloud SBC, and that was the main important use case at Santander.

We use AudioCodes Mediant Cloud SBC for the main routing of all calls from Banco Santander's call center.

AudioCodes Mediant Cloud SBC is very flexible for handling calls and manipulating calls, and it is very good for doing internal manipulations and routings, both of SIP headers and of delivering calls to special destinations.

The best features AudioCodes Mediant Cloud SBC offers would be AudioCodes itself, on-premises AudioCodes, as it is the best AudioCodes tool available.

The OVOC tool within AudioCodes Mediant Cloud SBC is very good; however, it has some synchronization problems, and I believe it should improve in this respect.

AudioCodes Mediant Cloud SBC impacts everything in my organization, because functional AudioCodes is very important for all the service in Santander's call center, involving banking transactions and cases for solving serious problems for Banco Santander customers, making it very important and very efficient, due to its high availability.

I would only change the reporting part of AudioCodes Mediant Cloud SBC.

Support for AudioCodes Mediant Cloud SBC could be better in Brazil.

I have been using AudioCodes Mediant Cloud SBC for two years.

The reliability and uptime of AudioCodes Mediant Cloud SBC is perfectly adequate in use, meeting my expectation that it never stops, as its functionality is very good.

We do not have scalability functionality in the environment for AudioCodes Mediant Cloud SBC.

Support for AudioCodes Mediant Cloud SBC could be better in Brazil.

Support for AudioCodes Mediant Cloud SBC could be a little better.

The challenge we faced during the initial implementation of AudioCodes Mediant Cloud SBC was the implementation of registration on the platform, which was really the manual part where we had a big challenge without stopping the environment.

The governance and security part of AudioCodes Mediant Cloud SBC is very important and very good as well; however, I do not have much to say or to evaluate in this regard.

We do not use AudioCodes Mediant Cloud SBC in the AI environment.

I have nothing to comment on the AI capabilities of AudioCodes Mediant Cloud SBC regarding its accuracy and reliability of output.

The advice I give to others looking into using AudioCodes Mediant Cloud SBC is that they should learn to use it in Brazil, because support is not as good as it needs to be.

I use AudioCodes Mediant Cloud SBC to place in front of our PBX. For example, I have a Cisco PBX, so I cannot directly register the phone because of security issues, so I place the SBC in front of it. Then, I use AudioCodes Mediant Cloud SBC for Microsoft Direct Routing to integrate the Microsoft infrastructure with the telephony. I also use it for SIP trunking.

AudioCodes Mediant Cloud SBC has positively impacted our organization by securing our network effectively from DDoS attacks and some kinds of hacking.

I did notice measurable improvements since using AudioCodes Mediant Cloud SBC. For example, when somebody started sending thousands of registration requests, the SBC can flag this, and I can manage the registration and write some kind of HMR rules to reject these fraud calls.

Feature-wise, all the SBCs are the same, but what I appreciate from AudioCodes Mediant Cloud SBC is that it is super easy because it is all GUI-based. Another thing I appreciate is its Layer 3 redundancy capability, which is not available in other kinds of SBCs. Call troubleshooting is also easy.

The troubleshooting tools for AudioCodes Mediant Cloud SBC make the logging super easy. I just put the number and it prints all the traces, so I do not need to go through the whole bulky traces to find out the call.

I think AudioCodes Mediant Cloud SBC already has everything it really needs. I do not see anything that could make my experience even smoother or more efficient. It is a nice product.

I have been using AudioCodes Mediant Cloud SBC for almost six years now.

I would advise others looking into using AudioCodes Mediant Cloud SBC that it is a nice product with good troubleshooting capability, and it is easy to configure compared to other SBCs, such as Oracle or Genband. I really find it super easy, super clean, and it is very easy to troubleshoot the calls. I rate this product highly based on my overall experience.