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AudioCodes Mediant Cloud SBC Pros review quotes

Adriel Silva Camargos - PeerSpot reviewer
Analista de Telefonia at Nwi Telecom
Sep 19, 2026
AudioCodes Mediant Cloud SBC had a positive impact on my organization in terms of flexibility, being able to place a VoIP proxy with an external IP to provide extension authentication via the internet in a secure, isolated way, directing that internally to the client's PBX, which generated flexibility for the company, security, and increased productivity, including during the COVID pandemic.
Adeel Sheikh - PeerSpot reviewer
Distinguished Solutions Architect at ZT Cloud Services
Sep 25, 2026
AudioCodes Mediant Cloud SBC has positively impacted my organization as it has become part of our product suite, and none of our solutions deploy without it, reflecting its crucial importance.
Ayush Saxena - PeerSpot reviewer
Engineer at a comms service provider with 10,001+ employees
Sep 27, 2026
AudioCodes Mediant Cloud SBC has positively impacted my organization by significantly reducing deployment times that previously required high levels of physical infrastructure setup, leading to quicker new site setups and eliminating the need for extensive training for engineers on cloud configurations, thus facilitating easier adoption and better scalability.
Learn what your peers think about AudioCodes Mediant Cloud SBC. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
920,769 professionals have used our research since 2012.
RB
Network Engineer at a comms service provider with 1,001-5,000 employees
Sep 23, 2026
AudioCodes Mediant Cloud SBC has positively impacted my organization by being cost-effective compared to other vendors in the market, it is easy to set up, not complex, and the troubleshooting is straightforward as long as I have knowledge and experience with AudioCodes devices.
reviewer2908953 - PeerSpot reviewer
UCI Lead at a comms service provider with 10,001+ employees
Oct 10, 2026
Interoperability has helped my organization significantly because I work with different kinds of customers using both analog phones and IP phones, meaning Teams-compatible hard phones.
reviewer2899368 - PeerSpot reviewer
Assessor de TI at a financial services firm with 10,001+ employees
Sep 16, 2026
AudioCodes Mediant Cloud SBC has positively impacted our organization by centralizing the devices across a few locations and integrating them via the network.
II
Chief Unified Communication Center, Telecom Technology at RayCom Technologies
Jul 19, 2026
My advice to others considering AudioCodes Mediant Cloud SBC is that it is the best SBC available for voice environments, and I recommend AudioCodes Mediant Cloud SBC one hundred percent to other customers.
BU
pre sales at a retailer with 51-200 employees
Sep 29, 2026
Regarding AudioCodes Mediant Cloud SBC's AI capabilities, I think its governance and security is good, as it is data protected.
AF
Especialista de Telecom at a tech vendor with 1,001-5,000 employees
Oct 1, 2026
AudioCodes Mediant Cloud SBC is very flexible for handling calls and manipulating calls, and it is very good for doing internal manipulations and routings, both of SIP headers and of delivering calls to special destinations.
 

AudioCodes Mediant Cloud SBC Cons review quotes

Adriel Silva Camargos - PeerSpot reviewer
Analista de Telefonia at Nwi Telecom
Sep 19, 2026
A point in the main use case that I believe could evolve and further facilitate my work is the replacement of modules.
Adeel Sheikh - PeerSpot reviewer
Distinguished Solutions Architect at ZT Cloud Services
Sep 25, 2026
Customer support from AudioCodes has been good since 2009, and while they have improved over time and align with top players such as Microsoft and Cisco, there is still room for improvement, particularly at the tier one level, despite a strong escalation process.
Ayush Saxena - PeerSpot reviewer
Engineer at a comms service provider with 10,001+ employees
Sep 27, 2026
I rate AudioCodes customer support eight out of ten because while they offer considerable assistance, there is occasional lack of concrete information or confirmation, particularly regarding bugs or issues encountered.
Learn what your peers think about AudioCodes Mediant Cloud SBC. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
920,769 professionals have used our research since 2012.
RB
Network Engineer at a comms service provider with 1,001-5,000 employees
Sep 23, 2026
AudioCodes Mediant Cloud SBC can be improved by adding more monitoring features on the interface itself.
reviewer2908953 - PeerSpot reviewer
UCI Lead at a comms service provider with 10,001+ employees
Oct 10, 2026
I think AudioCodes Mediant Cloud SBC could be improved because when I was logged in using the admin account and created another account on the SBC, deleting the admin account was allowed, which could lead to losing all the environment setup and configuration, preventing access to the existing SBC.
reviewer2899368 - PeerSpot reviewer
Assessor de TI at a financial services firm with 10,001+ employees
Sep 16, 2026
A single configuration page for all devices could be an improvement for AudioCodes Mediant Cloud SBC.
II
Chief Unified Communication Center, Telecom Technology at RayCom Technologies
Jul 19, 2026
Regarding AudioCodes Mediant Cloud SBC's AI capabilities, I feel that its reliability is not one hundred percent accurate, particularly in analyzing SIP issues and log-related problems.
BU
pre sales at a retailer with 51-200 employees
Sep 29, 2026
My advice to others looking into using AudioCodes Mediant Cloud SBC is to skip this.
AF
Especialista de Telecom at a tech vendor with 1,001-5,000 employees
Oct 1, 2026
Support for AudioCodes Mediant Cloud SBC could be better in Brazil.