We use Azure Backup as part of our disaster recovery solution. If there is a problem in the entire building then we can restore our data from over the cloud.
Sr. IT Operations Engineer at AlGosaibi Group
Provides secure and reliable disaster recovery, but the technical support need improvement
Pros and Cons
- "Azure Backup is good because it is entirely cloud-based, which means that you can be 99.9% sure that your backup is safe."
- "The compression ratio of the backup data should be improved."
What is our primary use case?
How has it helped my organization?
Azure Backup is very good for our clients that need to back up data securely and reliably.
What is most valuable?
Azure Backup is good because it is entirely cloud-based, which means that you can be 99.9% sure that your backup is safe. This is the reason that I suggest its use for companies that need to back up critical data.
What needs improvement?
The compression ratio of the backup data should be improved. Compared to our on-premises solution, the compression of Azure Backup is not as good. For example, if I am backing up up 100 GB of data then it should be compressed by at least 70%. Instead, it is being compressed by 30% to 35%. Because of this, the utilization of resources in terms of cloud storage is increasing. Given that the cost of cloud-based storage is not cheap, this is an area that is in need of improvement.
The interface should be more user-friendly.
The Azure team in Microsoft technical support needs to improve.
More guidelines and information about use-cases should be available for reference online.
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For how long have I used the solution?
We have been using Azure Backup for almost two years.
What do I think about the stability of the solution?
The day-to-day usage of this solution is quite normal.
What do I think about the scalability of the solution?
This is a scalable solution.
How are customer service and support?
I am generally satisfied with the technical support, although I would only rate them a six and a half out of ten. From what I have seen, the engineers are not well versed in all of the possible backup scenarios. The knowledge that they have is limited.
For example, in my two years of experience, I think that I was able to better troubleshoot some of the issues better than they were. My intention is not to berate them but I think that they should be more knowledgable about the product.
Level two and three seem to have enough knowledge, although it still takes a significant amount of time.
Which solution did I use previously and why did I switch?
We use Azure Backup in conjunction with Veeam. Veeam is responsible for our on-premises backup that includes data and file systems. It also put a copy of our data onto the cloud.
We have a hybrid solution because the bandwidth in my country is quite expensive and if we have to do a restore, it is better to have an on-premises capability for that.
How was the initial setup?
The initial setup was not as straightforward as I expected. I was facing certain challenges and I was deeply in contact with the Azure team from Microsoft technical support. It took quite some time for them to resolve my issues. My case was escalated to level three support and to reach that level, it took 10 to 14 working days.
It takes very serious research or good troubleshooting skills to eliminate some of the complex problems that can occur.
In total, it took us about a month to deploy.
What's my experience with pricing, setup cost, and licensing?
This is an expensive solution because of the requirements for cloud-based storage. We are paying about $100,000 USD per year, just for a couple of servers.
What other advice do I have?
My advice to anybody who is considering this solution is that if you can afford it, then I would highly recommend it because the service provides very good value.
The software is very capable but the information available for support is limited.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Team lead/ Cloud Specialist at a tech company with 11-50 employees
A stable solution that assists us with transitioning clients from on-premises to the cloud
Pros and Cons
- "The fact that Azure Backup is integrated is one of its biggest advantages."
- "In the next release, I would like to see the ability to back up to different cloud providers."
What is our primary use case?
We are a Microsoft reseller for everything that has to do with the cloud and migrating from on-premises infrastructure. Azure Backup is one of the solutions that we implement for our clients.
Our primary use case is to assist schools with moving their on-premises workloads to the cloud. We use the backup facility as it's provided by the platform to help them move everything they run on VMware, Hyper-V, or physical servers.
What is most valuable?
The fact that Azure Backup is integrated is one of its biggest advantages. Everything is on one platform and we can use it from PowerShell automation, which is helpful.
The recovery, in many cases, is quite fluid.
What needs improvement?
It would be helpful if it included the ability to perform Office 365 backups so that we didn't have to use additional software.
In the next release, I would like to see the ability to back up to different cloud providers. For example, some customers would like to be able to synchronize with an Amazon data store. It is always best to follow the 3-2-1 Backup Rule.
For how long have I used the solution?
We have been using Azure Backup for more than five years.
What do I think about the stability of the solution?
In terms of stability, over the past two or three years, this solution is bulletproof. This service is used continuously and we have no complaints.
What do I think about the scalability of the solution?
We do some work with the educational market and we have onboarded 50 schools to Azure. We have never had any issues with scaling. Most of our clients range in size from 200 to 1,000 users.
How are customer service and technical support?
We have been in contact with Azure technical support but not for backup purposes, with this solution. I've never opened a ticket for Azure Backup.
Which solution did I use previously and why did I switch?
In addition to Azure Backup, we have experience with Veeam and Altaro.
The main difference between Azure Backup and other solutions is that it is oriented to back up Azure Cloud data. The other solutions offer more functionality for on-premises environments and help to synchronize files across local data centers.
How was the initial setup?
Once you know how to do it, the initial setup is pretty easy and pretty straightforward. Even later on, as you transfer the responsibility to the customer, they can do it on their own.
What about the implementation team?
We deploy this solution for our customers.
What other advice do I have?
To this point, I have not run across any issues that are blocking.
My advice to anybody who is considering this solution is to go ahead and use it. It works and it's a good service on the platform. It is just one of the building blocks that we use every day on Azure, so I can't see any reason to move to another one.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner, reseller
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Chief Technology Officer at Plus Expressways Bhd
Stable solution but missing ransomware protection
Pros and Cons
- "It offers seamless integration."
- "Ransomware protection is missing in Azure Backup."
What is our primary use case?
We used it for the backup of virtual machines.
What is most valuable?
It offers seamless integration with Azure because there may be around 150 VMs in Azure. So we used to run Veeam. It was easy to implement.
What needs improvement?
Ransomware protection is missing in Azure Backup.
For how long have I used the solution?
I have been using the solution since 2018.
What do I think about the stability of the solution?
It is a stable solution. I rate it nine out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. I rate it eight out of ten.
How was the initial setup?
The initial setup was easy. I rate it nine out of ten. The solution was deployed in a few days.
What's my experience with pricing, setup cost, and licensing?
The pricing is in the middle as it is not the most expensive, yet they are not the cheapest.
I rate it six out of ten.
What other advice do I have?
If you are new to the cloud and looking for a solution with essential backup support, go for Azure. But if you want advanced features, then this is not recommended. I was looking for Ransomware Protection and had to move away from Azure as it does not have such advanced features.
I rate it a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Support at NCPB
It's simple to set up, but I would like the option to customize the frequency
Pros and Cons
- "Setting up Azure Backup is straightforward and the total deployment time was about a month."
- "I would like to have the option to increase the frequency of the backups. Azure Backup does backups on an hourly basis, but I would prefer it to take backups more often."
What is our primary use case?
We use Azure Backup to back up our data from our application server to the disaster recovery site.
What needs improvement?
I would like to have the option to increase the frequency of the backups. Azure Backup does backups on an hourly basis, but I would prefer it to take backups more often.
For how long have I used the solution?
We have been using Azure Backup for nearly three years.
How was the initial setup?
Setting up Azure Backup is straightforward and the total deployment time was about a month.
What about the implementation team?
A reseller handled the whole deployment.
What's my experience with pricing, setup cost, and licensing?
We have an annual license and pay separately for support from a local provider.
What other advice do I have?
I rate Azure Backup seven out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Manager at a financial services firm with 201-500 employees
Easy to set up, stable, and the support is good
Pros and Cons
- "We are happy with this product and have not found any issues while using it."
What is our primary use case?
I use Azure Backup in my client's company.
What is most valuable?
We are happy with this product and have not found any issues while using it.
For how long have I used the solution?
We have been working with Azure Backup for less than one year.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
This is a scalable product. My clients are small and medium-sized companies.
How are customer service and technical support?
The support is good.
How was the initial setup?
The initial setup is easy.
What's my experience with pricing, setup cost, and licensing?
The price is somewhat high and could be lower.
Which other solutions did I evaluate?
I am currently evaluating Acronis Backup. If there is something better then we will switch to using it.
What other advice do I have?
I would rate this solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director of Technology at a energy/utilities company with 51-200 employees
Cloud-based, simple, stable, and the support is good
Pros and Cons
- "I like that it's a simple system."
- "I would like to see better integration with more products, and more services."
What is our primary use case?
We use Azure databases and we run a backup script for it.
What is most valuable?
I like that it's a simple system.
It's a cloud product and service for dummies.
What needs improvement?
I would like to see better integration with more products, and more services.
There are new products coming up all of the time with better integration. There are a number of things that are happening.
For how long have I used the solution?
I have been using Azure Backup for several years.
What do I think about the stability of the solution?
It's a stable product.
What do I think about the scalability of the solution?
It's a scalable solution. We have 100 users and we plan to continue using it.
How are customer service and technical support?
Because it's part of Microsoft, you can have technical support from Microsoft.
How was the initial setup?
There is no installation, it's all in the cloud. You're just building into it.
What's my experience with pricing, setup cost, and licensing?
Price-wise, it's similar to AWS.
It's always better to see a lower price.
Which other solutions did I evaluate?
We evaluated several. IBM has similar services, as well as Azure, AWS, Rackspace offers some services but not the same as Azure. You have Google entering the space too, so you have GCP with them.
What other advice do I have?
It's a competitor to Amazon.
I would recommend this solution to others.
I would rate Azure Backup a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Azure Architect at a tech services company with 1,001-5,000 employees
An enterprise product that suits all requirements
Pros and Cons
- "The initial setup was very easy."
- "The monitoring and tagging features could be improved."
What is our primary use case?
We use this solution to back up our private environment and virtual machines.
What needs improvement?
The monitoring and tagging features could be improved.
I would like to see more functionality in regards to the mapping.
For how long have I used the solution?
I have been using this solution for roughly one year.
What do I think about the scalability of the solution?
Azure Backup is both very scalable and stable.
How are customer service and technical support?
We've had both good and bad experiences with technical support. Sometimes they take a long time to respond to our requests.
How was the initial setup?
The initial setup was very easy. I deployed it myself and I believe we had it up and running in one day.
What other advice do I have?
I would recommend this solution to other companies because it's an enterprise product that suits all requirements.
On a scale from one to ten, I would give this solution a rating of eight.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Delivery Service Engineer at Hanu Software
Disaster recovery that is easy to configure, learn, and use
Pros and Cons
- "The most valuable feature is the ease in which it backs up our data."
- "We have a concern with the backup when were are working with VMs that are running in Barracuda Firewall because it usually fails."
What is our primary use case?
The primary use case is for restoration purposes, disaster recovery, and to back up our normal processes for example restoration.
If any virtual machines go down then we can just recover from the previous restore point.
What is most valuable?
The most valuable feature is the ease in which it backs up our data. I would say that the process is quite simple.
What needs improvement?
The compression rate is not as good as some competing products, so it needs improvement. We have read that the compression rate is 20%, whereas Commvault is 60% to 70%.
We have a concern with the backup when were are working with VMs that are running in Barracuda Firewall because it usually fails. This is a prominent issue. If I have 100 VMs then two or three of the backups fail.
For how long have I used the solution?
I have been using Azure Backup for approximately five years.
What do I think about the stability of the solution?
This solution is stable.
What do I think about the scalability of the solution?
We have not had much experience the scalability or integration with other solutions.
We have more than 10 clients and we have approximately 500 individual machines.
How are customer service and technical support?
We haven't contacted technical support because we have not had any issues.
Which solution did I use previously and why did I switch?
Previously, we did not use any other solution. We have been using this one from the beginning.
How was the initial setup?
The initial setup was quite simple.
If I have to configure a backup for one virtual machine it only takes five minutes.
This solution doesn't require any maintenance. If we have a problem Microsoft handles it.
What about the implementation team?
We completed the implementation and we have not used a vendor or integrator to assist us
What's my experience with pricing, setup cost, and licensing?
I am not aware of the pricing, as it is handled by the accounts department.
Which other solutions did I evaluate?
Currently, we are evaluating Commvault. I have read that it is good. We will consider other solutions that may be available with better facilities.
What other advice do I have?
The setup is a very simple and easy process, it's easy to learn and use, and it is not very complicated to configure. Overall, it's a simple process.
I would rate this solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

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