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Backup Engineer at a computer software company with 501-1,000 employees
Real User
Top 10
Has an easy deployment process, but has limited integration with certain workloads
Pros and Cons
  • "The deployment process is quite easy in Azure."
  • "Azure Backup is limited to certain workloads. It would be helpful if Microsoft focused on enabling backups for Oracle and other unsupported databases."

What is our primary use case?

Customers nowadays are planning to migrate their workloads from on-premises to the cloud, like Azure. Microsoft offers Azure Backup as a service, which allows backup for virtual machines, SQL databases, HANA databases, and even file shares. 

If the customer's workloads are supported by Azure, we recommend Azure Backup as a service. However, for workloads not supported by Azure Backup, we look for third-party investment solutions.

What is most valuable?

One notable feature is that snapshots are computed in less time, enabling faster system recovery. Even for large systems, we can recover them in less time. For example, if it's a recent backup, it can be done in less than 15 minutes.

Another benefit is that the backup utilization is not high. Comparing the pricing with other technologies, Azure Backup is more affordable for customers.

One feature is VMware backup with replication. Many customers are interested in this. Additionally, Azure Backup allows customers to extend their retention period for more than five or ten years, which is beneficial compared to other enterprise backup solutions. The monitoring capability is also good. 

Moreover, encryption is maintained by Microsoft if we follow the platform team management system. This is crucial as customers want to ensure the security of their data on Azure. The configuration is user-friendly, and we have control over backup storage utilization and VM consumption. 

What needs improvement?

When it comes to improvements, Microsoft should provide us with an option to explore the logs. So if there's any failure by seeing the error, in some cases, we will be able to resolve it. But 50% of the cases are being handled by Microsoft itself, like getting the logs from the back end. That's the one thing that I've seen that has to be enhanced from Microsoft's end.

Azure Backup is limited to certain workloads. It would be helpful if Microsoft focused on enabling backups for Oracle and other unsupported databases.

For how long have I used the solution?

We have multiple customers, and we categorize the Commvault infrastructure based on customer mix. We have more than ten Comsources, and we distribute the load accordingly. Based on client utilization, we configure the backup equally across the media agents.

Buyer's Guide
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May 2025
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What do I think about the stability of the solution?

The stability is good. I didn't find any challenges. The installations also work as expected. The customers do not have any concerns about it.

What do I think about the scalability of the solution?


How are customer service and support?

Customer service and support vary based on the issue. I've had personal experiences where some issues took more than fifteen days to resolve while others were resolved in one or two days. Overall, it's good, but there is room for improvement based on my personal experience.

How was the initial setup?

The initial setup is very simple. We have to have an idea of the networking cost structure and the configuration. We also have to get confirmation from the customer about what kind of retention they are looking for.

We can also have the data deployed to other regions, which is a nice feature. If there is any disaster in the primary region, we'll be able to read the data from a secondary region. That's also one of the very good features offered by Azure Backup. 

What about the implementation team?

The deployment process is quite easy in Azure. Enabling backup for any VM takes less than five minutes. We just need to create a vault and discover the VM for backup. So, in terms of deployment, it's straightforward and user-friendly.

I haven't found the need for much maintenance. In comparison to other backup solutions where we maintain our own infrastructure, Azure Backup handles everything. We simply create a library, assign a policy, and associate the VM with the trusted backup vault. Microsoft manages everything, and there are no limitations in terms of storage utilization.

What's my experience with pricing, setup cost, and licensing?

Comparing the pricing with other technologies, Azure Backup is more affordable for customers. It follows a pay-as-you-go model, where we pay according to our consumption.

In terms of Azure Backup, there is no special license required. We only need to pay for the amount of data we consume and the data transferred across the network. The pricing is calculated based on these two factors. There is no explicit license cost. We just need to allocate a budget for storage and related expenses.

What other advice do I have?

When it comes to advice, it's important to understand the specific requirements of the customer. If the customer requires backups for VMs, SQL, and SAP HANA, Microsoft's Azure Backup can be a suitable choice. 

However, if there are other workloads that are not supported by Microsoft, alternative backup solutions should be considered. The decision depends on the specific requirements. Azure Backup offers services related to cost, storage utilization, encryption, and scalability.

Overall, I would rate the solution a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Owner at VM7 TECHFABER
Real User
Top 5
An easy-to-use solution with seamless operational capabilities
Pros and Cons
  • "The daily backups have become easier since we no longer need to handle large backups. The use of Azure Backup as a service has proven reliable and simplified our daily operations. Previously, we relied on LTO backups for data retention, but after migrating to the cloud and adopting Azure Backup, the delivery process has become smoother."
  • "I believe more options could be available to understand better what's happening in the system. Additionally, automating the client updates and connector updates would be beneficial. Updating the connector from time to time can be challenging, and it could be made more transparent and straightforward for users. Moreover, another drawback lies in the time it takes to test full data backup recovery. Deploying a full recovery takes longer. We need to allocate a longer period for complete data recovery to establish the environment again."

What is our primary use case?

We have implemented a secondary contingency plan for most clients, where the primary infrastructure is on-premise, and the containers are hosted in the cloud. Some clients are currently migrating their primary solutions to the cloud. In these cases, the servers run on Azure, and Azure Backup provides backup server services. Additionally, we have implemented Azure SQL and Azure Intune for these clients.

How has it helped my organization?

The daily backups have become easier since we no longer need to handle large backups. The use of Azure Backup as a service has proven reliable and simplified our daily operations. Previously, we relied on LTO backups for data retention, but after migrating to the cloud and adopting Azure Backup, the delivery process has become smoother.

What is most valuable?

The simplicity of the whole operation is the most valuable feature of the solution.

What needs improvement?

I believe more options could be available to understand better what's happening in the system. Additionally, automating the client updates and connector updates would be beneficial. Updating the connector from time to time can be challenging, and it could be made more transparent and straightforward for users. Moreover, another drawback lies in the time it takes to test full data backup recovery. Deploying a full recovery takes longer. We need to allocate a longer period for complete data recovery to establish the environment again.

For how long have I used the solution?

I have been using the solution for the past four years.

What do I think about the stability of the solution?

I rate the stability of the solution as a nine out of ten.

What do I think about the scalability of the solution?

In a fully cloud-based solution, scalability is good, and I rate it a ten out of ten. On the other hand, for an on-premise setup, there may be challenges related to recovery and the potential impact on the Internet link's bandwidth. Therefore, I rate it an eight out of ten.

How are customer service and support?

I believe Microsoft could improve its backup support.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup was easy.

What's my experience with pricing, setup cost, and licensing?

The pricing of the solution does not depend on the service itself but rather on the minimum data volume encountered. This pricing approach seems reasonable and is on par with other competitors in the market. It is a good solution for on-premise needs because it is more cost-effective. When evaluating the overall financial expenditure, including operational costs and the impact on the IT team, Azure Backup is a favorable choice.

What other advice do I have?

I recommend it; however, I want to emphasize the importance of thoroughly checking if the cloud backup solution aligns with the required time frame for recovery. Overall, I rate the solution an eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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May 2025
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Technical Manager at Synnex
MSP
Simple to scale, integrates well, but limited on-premises services
Pros and Cons
  • "The most valuable feature of Azure Backup is its ease of use and good integration with other Azure services."
  • "The Azure Backup support for on-premises service is limited."

What is our primary use case?

We use Azure Backup to backup VMs.

What is most valuable?

The most valuable feature of Azure Backup is its ease of use and good integration with other Azure services.

What needs improvement?

The Azure Backup support for on-premises service is limited.

The file-level restore procedure should be more straightforward.

For how long have I used the solution?

I have been using Azure Backup for approximately three years.

What do I think about the stability of the solution?

Azure Backup is stable.

What do I think about the scalability of the solution?

Azure Backup can scale and it is easy to do.

How was the initial setup?

The initial setup of Azure Backup is straightforward. It took 15 minutes to do the deployment.

I rate the initial setup of Azure Backup a four out of five.

What about the implementation team?

I did the implementation of the solution.

What other advice do I have?

I rate Azure Backup a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Systems Operation Manager at Compupaul
Real User
Has helped our organization prevent data loss and has great integration features
Pros and Cons
  • "The solution helped us use R2 RBO to back up frequently."
  • "It can be further improved by continuously meeting its compliance requirements."

What is our primary use case?

Our primary use case is for backups.

How has it helped my organization?

The solution helped us use R2 RBO to back up frequently and avoid losing data if we had system issues.

What is most valuable?

The most valuable features are the integrations because we are using Azure Cloud, which backs it up with all the Azure components.

What needs improvement?

Azure Backup is constantly improving its features. However, it can be further improved by continuously meeting its compliance requirements.

For how long have I used the solution?

We have been using the solution for three years.

What do I think about the stability of the solution?

The solution is stable.

What other advice do I have?

I rate the solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
EmilPenkov - PeerSpot reviewer
Azure Architect at KPMG ITC
Real User
Reasonably priced, simple to install, and the technical support is helpful
Pros and Cons
  • "It's useful, it works, and it's fairly reliable."
  • "The length of time it takes to restore is our main source of frustration. It would be beneficial to shorten the time it takes."

What is our primary use case?

We use Azure Backup to backup and restore virtual machines as well as SQL Databases.

What needs improvement?

The only issue we have right now is the amount of time it takes to restore. When we attempt to restore a virtual machine, it can take hours. This is an area that could be improved.

The length of time it takes to restore is our main source of frustration. It would be beneficial to shorten the time it takes.

We had issues with shared storage in the past where it couldn't be included in the backup. Shared storage, or shared disc, wasn't available. I believe Microsoft promised to put it in their pipeline for improvement in order to add this, but I haven't double-checked. This was the issue with shared managed discs, and not being included in this backup scope.

If the shared managed disc could be included with the backup, it would be better.

For how long have I used the solution?

I have been using Azure Backup for three years.

What do I think about the stability of the solution?

Azure Backup is very stable.

What do I think about the scalability of the solution?

Azure Backup is a scalable solution.

We work with it all of the time.

How are customer service and support?

Technical support is very helpful. I would rate them a four out of five.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was straightforward. It was something that was easy for us.

It was completed within a few minutes. It can depend on the environment, but usually, it is fast.

The number of staff required for maintenance depends on the automation. We require more staff now, but we are working on the automation. Generally, it is relatively low. For the most part, it works by itself.

What about the implementation team?

We operate in our own environment.

What's my experience with pricing, setup cost, and licensing?

Licensing fees are paid on a monthly basis.

It's not an expensive solution. I am more than happy with the price.

What other advice do I have?

We are working in our own environment, assisting KPMG users and firm members. We also have internal companies.

I am an Azure Architect.

It's useful, it works, and it's fairly reliable. The only issue right now isn't a big one, but our users sometimes need faster recovery, faster restoring of services, and faster restoring of data.

I would rate Azure Backup a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1680882 - PeerSpot reviewer
Chief Executive at a non-profit with 51-200 employees
Real User
Useful native backup capabilities, quick setup, but lacking immutability
Pros and Cons
  • "The most valuable feature of Azure Backup is the native backup capabilities."
  • "Azure Backup could improve the backup data copies because they are not immutable."

What is our primary use case?

I use Azure Backup VM backups.

What is most valuable?

The most valuable feature of Azure Backup is the native backup capabilities.

What needs improvement?

Azure Backup could improve the backup data copies because they are not immutable.

For how long have I used the solution?

I have been using Azure Backup for approximately two years.

What do I think about the stability of the solution?

I rate the stability of Azure Backup a seven out of ten.

What do I think about the scalability of the solution?

We have two engineers that are using the solution in my organization.

Azure Backup has a medium scalability level.

I rate the scalability of Azure Backup a seven out of ten.

How are customer service and support?

I have not needed to use the support from the vendor.

Which solution did I use previously and why did I switch?

We previously used Dell Avamar prior to Azure Backup. We switched to Azure Backup because we were having to pull data back down to an on-premise hardware infrastructure and Azure Backup meant we didn't have to pull the data down through our express route.

How was the initial setup?

The initial setup of Azure Backup took a couple of hours to complete. It was quick and straightforward.

What about the implementation team?

We completed the implementation of the solution in-house.

What's my experience with pricing, setup cost, and licensing?

There is a cost per terabyte for using this solution.

What other advice do I have?

I would recommend this solution to others.

I rate Azure Backup a seven out of ten.

My rating was because the absence of immutability, a critical feature in our current backup system, is a limitation of its monitoring and reporting capabilities.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1317759 - PeerSpot reviewer
Cloud Solutions Architect at a tech services company with 11-50 employees
Real User
It has a good user interface and is helpful in reducing the downtime
Pros and Cons
  • "The feature that I have found the most valuable is that it is easy to create a backup by using Azure Backup. It also has a good user interface and nice features for sending notifications when any backup fails or there is a change in the status of virtual machines."
  • "I once tried restoring a Linux environment, and the size of the Linux VM or the data disk was really huge. It took a really long time to restore the environment and send the data from the storage to the disk. It took around 25 to 30 minutes, which was much longer than I anticipated. They can improve the duration of such restore operations. In the next release, it would also be good if they could reduce the duration for transferring the data from their storage to the actual storage while creating a virtual machine. They can reduce the duration or increase the data transfer rate."

What is our primary use case?

I have created a virtual machine that I use as a testbed to validate the Azure backup and restore functionality.

How has it helped my organization?

It is mainly used for backups, which are a key part of any organization's structure. Azure Backup has definitely helped us to reduce the downtime. Whenever something goes wrong, we can fix and restart it within no time. Azure Backup has increased the productivity of our connection, and on top of that, it has helped to reduce the operating cost of our organization.

What is most valuable?

The feature that I have found the most valuable is that it is easy to create a backup by using Azure Backup. 

It also has a good user interface and nice features for sending notifications when any backup fails or there is a change in the status of virtual machines. 

What needs improvement?

I once tried restoring a Linux environment, and the size of the Linux VM or the data disk was really huge. It took a really long time to restore the environment and send the data from the storage to the disk. It took around 25 to 30 minutes, which was much longer than I anticipated. They can improve the duration of such restore operations.

In the next release, it would also be good if they could reduce the duration for transferring the data from their storage to the actual storage while creating a virtual machine. They can reduce the duration or increase the data transfer rate. 

For how long have I used the solution?

I have been using Azure Backup for the last ten months. 

What do I think about the stability of the solution?

It is really stable. There were no problems with its stability.

What do I think about the scalability of the solution?

Its scalability is very good.

How are customer service and technical support?

I have interacted with their technical support. I have no complaints. They are neither so good nor so bad. 

Which solution did I use previously and why did I switch?

I previously used an Oracle solution and worked extensively with Oracle Database. The way to take a backup and do everything else was different from Azure Backup.

How was the initial setup?

The initial setup was easy. To install it, you just choose an agent, and that agent is automatically deployed.

What's my experience with pricing, setup cost, and licensing?

It is a bit costly initially, but it is well worth it in the long run, especially for fighting against a number of threats, such as ransomware, which the IT industry is facing.

What other advice do I have?

It is really a valuable product. Most of the organizations nowadays, especially in North America, prefer Microsoft products over the Linux environment. There are, however, some people who use the Linux environment as well. 

Overall, I would rate Azure Backup an eight out of ten. It meets the day-to-day requirements of most of the IT people, and it can be automated. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1310184 - PeerSpot reviewer
Senior System Specialist at a computer software company with 501-1,000 employees
Vendor
Simple to configure and easy to use
Pros and Cons
  • "It's very simple to configure which is very useful. It's not complex to configure it."
  • "To make it a ten, it should have the ability to extend the retention and to perform a copy of the data outside of the subscription - with no additional costs."

What is our primary use case?

Our customers have VMs on their test environment that are backed up with Azure Backup for short retention, around one month. They need a machine that does not need integration with backup over BPE.

What is most valuable?

The most valuable feature is that it's very simple to configure which is very useful. It's not complex to configure it. 

What needs improvement?

I would like for the backup of VMs to be improved. The first thing our customers require is for me to back up their VM. I would like to do the backup using the integration. But I don't think the customers I am managing are ready for this yet. 

For how long have I used the solution?

I have been using Azure Backup for around two to three years. 

What do I think about the stability of the solution?

It is stable. There are no problems regarding the backups. Some customers require a double copy of the backup. From on-prem to Azure or from Azure to on-prem or to another site. In these cases, it is necessary to use other software to perform the backup. 

What do I think about the scalability of the solution?

The scalability is a great improvement that is offered on the cloud. With a few clicks, you can scale up resources. 

How are customer service and technical support?

When you open a ticket, it is transferred to India. We've had problems that have taken two or three days to resolve. Their response time isn't so fast.  

Which solution did I use previously and why did I switch?

I have used Commvault, Veeam, NetBackup - a lot of other softwares. The difference between these solutions and Azure is that they offered better options for backup across hybrid environments. It depends on what the customer is looking for. 

How was the initial setup?

The initial setup is very simple. The time it takes to deploy depends on the environment. For a medium deployment, it will usually take one day to deploy. 

What's my experience with pricing, setup cost, and licensing?

In my opinion, the price should be a little lower to be more competitive with other software. It depends on the customer's environment and subscription.

What other advice do I have?

I would rate Azure an eight out of ten. 

To make it a ten, it should have the ability to extend the retention and to perform a copy of the data outside of the subscription - with no additional costs. There is a cost for downloading data on Azure or on-prem. If I would like to have a copy on-prem I need to pay more for the data. Azure should modify its policies. 

I am a consultant. We discuss what the customer is looking for and we'll recommend this solution based on their environment. Azure is easy and simple to configure. It's easy to use. If there are other requirements, I would recommend another software. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
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