I use Azure Cost Management to keep track of how much we spend on our contact center solution, specifically the implementation of Wirespot using ChatGPT.
Head of IT at a manufacturing company with 1,001-5,000 employees
Extremely scalable and user-friendly
Pros and Cons
- "The most valuable aspect of Azure Cost Management for me is the cost-saving recommendations based on our usage patterns."
- "It would be beneficial if Azure Cost Management could automatically generate budget rules using AI insights, eliminating the need for manual configuration."
What is our primary use case?
What is most valuable?
The most valuable aspect of Azure Cost Management for me is the cost-saving recommendations based on our usage patterns. It is a quick and easy way to optimize spending without diving into the nitty-gritty.
What needs improvement?
In terms of improvement, it would be beneficial if Azure Cost Management could automatically generate budget rules using AI insights, eliminating the need for manual configuration. This would make budgeting more efficient and advanced. In the next version, I hope for better AI to spot anomalies in our usage. Also, it would be great if the budget management could include a console for managing projects within departments and sub-departments, especially for cross-department projects.
For how long have I used the solution?
I have been working with Azure Cost Management for almost four years.
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Azure Cost Management
June 2026
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What do I think about the stability of the solution?
The stability of Azure Cost Management is excellent. There are no issues or downtime.
What do I think about the scalability of the solution?
I would rate Azure's ability to scale at about seven out of ten. It generally works well, but with high volumes, especially in Azure Kubernetes for our mobile app with eighteen million users, there are some scalability challenges that we have noticed. We have approximately 20 users at our company.
How are customer service and support?
I would rate Microsoft's technical support around a six out of ten. It varies by team, but often it seems they're more focused on selling products than providing solutions, which can be a bit frustrating.
Which solution did I use previously and why did I switch?
When comparing Azure Cost Management with a similar product in AWS, I find Azure to be more user-friendly. Both platforms offer similar functionality, but the user experience in Azure is more convenient and straightforward for me.
What was our ROI?
By simply clicking and implementing the solution's suggestions, we have managed to cut down on hidden charges and unnecessary expenses, ultimately saving a lot of money for our contact center solution.
What's my experience with pricing, setup cost, and licensing?
I would rate the costliness of Azure Cost Management as a five out of ten.
What other advice do I have?
Overall, I would rate Azure Cost Management as a seven out of ten. It is a great product with some room for improvement.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
COO at Xceed365 Limited
Easy to use but needs more user-friendly GUI
Pros and Cons
- "The initial setup is straightforward."
- "There are certainly areas for improvement in terms of labeling the inventory. That's because right now, we use a number of services. But it's difficult when you look at the billing limiters and how they are named. We can't correlate those names to the actual services there. So, I can't click on an item and see if I'm still using this service or not. So it just rolls up and gives me values and figures, but I can't really correlate them to actual services on the Azure platform."
What is our primary use case?
We use it to manage our costs, setting triggers in case our costs go over budget based on our usage. So, it's primarily for our Azure usage and not for any other external costs.
It's not something we use every day. The features are somewhat limited. I mainly use it to check the overall cost of the services we use.
What needs improvement?
There are certainly areas for improvement in terms of labeling the inventory. That's because right now, we use a number of services. But it's difficult when you look at the billing limiters and how they are named. We can't correlate those names to the actual services there. So, I can't click on an item and see if I'm still using this service or not. So it just rolls up and gives me values and figures, but I can't really correlate them to actual services on the Azure platform.
A more user-friendly interface that helps me associate the values I see with specific services on the Azure platform. It gives more options because there are probably services that I should not be using now, and that wouldn't have an impact on my overall cloud environment. But I can't really correlate it to the values I see on the metering with those particular services. So it's difficult for me to find the service. "I don't want to use this one, I want to add more of that," that kind of thing.
For how long have I used the solution?
We have been using this solution since 2013. Azure App Service is why we continue using Azure. We want our test partners to fully utilize Azure. It started with Azure App Service. We were using more of the cloud services initially, and then we moved to app services once they launched.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
We have a small team, so there are only two end users for this solution.
How are customer service and support?
We have not contacted support for Azure Cost Management. We use the features as we see it. So, of course, we have provided feedback in the past, suggesting features to add, but we haven't contacted support directly.
Which solution did I use previously and why did I switch?
We chose this solution because it came bundled with Azure, so it's just the tool we have. We have also looked into other tools like Shagit, which had many better features. But, the company discontinued that tool, so we couldn't continue using it.
How was the initial setup?
The initial setup is straightforward. There really isn't much else to do. It's quite straightforward. You just click to use, and it's ready to go.
What's my experience with pricing, setup cost, and licensing?
The licensing is not bad. It's aligned with the tool, so it doesn't come across as a big cost. It's bundled in with the package. I have it as part of the package.
What other advice do I have?
I would recommend using this solution.
Overall, I would rate the solution a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer.
Buyer's Guide
Azure Cost Management
June 2026
Learn what your peers think about Azure Cost Management. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,644 professionals have used our research since 2012.
Software Engineer at a tech vendor with 10,001+ employees
Helps to manage cost proactively and efficiently
Pros and Cons
- "The interface is good and user-friendly, allowing us to manage it proactively and efficiently. We use the budgeting and forecasting functions for financial planning, which work fine."
- "I'd like to see improvements in tracking billing and costs. It would be helpful to have alerts generated by instance and location. We use the cloud for multiple programs, and it's difficult to segregate costs and get budgets from customers. We have to tag each instance, which is time-consuming. Automation and proactive alerts by instance or instance IDs would be beneficial."
What is our primary use case?
I use Azure Cost Management mostly for customer demos and internal use. Our monthly cost is about 4000-5000 dollars.
What is most valuable?
The interface is good and user-friendly, allowing us to manage it proactively and efficiently. We use the budgeting and forecasting functions for financial planning, which work fine.
What needs improvement?
I'd like to see improvements in tracking billing and costs. It would be helpful to have alerts generated by instance and location. We use the cloud for multiple programs, and it's difficult to segregate costs and get budgets from customers. We have to tag each instance, which is time-consuming. Automation and proactive alerts by instance or instance IDs would be beneficial.
I think some automation can be done to make the interface more user-friendly. We need holistic retail features about the cost. For example, if we have an overall expense of 20,000 dollars for August, we get a critical breakdown by instance size and service size. But this comes in a common pool, as general data, not specific to each instance. We've configured resources and add-on services tagged to instances, but there should be a mechanism to download these details when someone needs them automatically.
Sometimes, customers ask about their exact usage out of the total cost, and it's difficult to convince them. We don't have such a mechanism available in the interface. We have to manually do it in Excel and get it approved by them. These are the main points I'd like to see improved. It would be much easier if we could get instance-specific breakdowns automatically rather than having to compile this information manually.
For how long have I used the solution?
I have been using the product for three years.
What do I think about the stability of the solution?
I rate the product's stability a nine out of ten.
What do I think about the scalability of the solution?
I rate the tool's scalability an eight out of ten.
Which solution did I use previously and why did I switch?
I have used AWS Cost Explorer but find the product to be more fast.
How was the initial setup?
The initial setup is simple but needs to be more accurate and have better data security. I've been managing it for two years and still struggle with the manual work.
What's my experience with pricing, setup cost, and licensing?
I rate the tool's pricing a six out of ten - the price could be lower.
What other advice do I have?
Overall, I'd rate Azure Cost Management eight out of ten. We recommend it to our clients and customers.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Information Technology Security Manager at Lotus Beta Analytics
A solution to manage costs and services but have slower support response
Pros and Cons
- "It has predictive analysis. It can forecast based on the costs associated with the particular architecture and how often they use it, estimating how much they'll spend."
- "The response time of customer support can be improved."
What is our primary use case?
We primarily use Azure Cost Management to oversee the costs for customers and to manage the managed service.
How has it helped my organization?
The solution helps us ensure that every customer has projects they can work with monthly. We use it to ensure that the services they consume don't exceed what they can afford to pay each month.
Also, it has predictive analysis. It can forecast based on the costs associated with the particular architecture and how often they use it, estimating how much they'll spend. It streamlines the process instead of calculating manually.
What is most valuable?
You can quickly access the platform based on our organization's setup and start monitoring and optimizing costs for every customer since the exchange rate is quite high. It help customers stay within budget and manage their annual budgets. Whatever they decide to spend for that year on a particular service, it ensure it doesn't exceed. It assist in managing costs to maintain their loyalty.
Once a customer reaches a certain threshold, the tool inform them about the costs, letting them know they're about to exceed their threshold and offer options to either reduce consumption.
What needs improvement?
The response time of customer support can be improved.
For how long have I used the solution?
I have been using Azure Cost Management for 3 months.
What do I think about the stability of the solution?
The product is stable.
I rate the solution's stability a 7 out of 10.
What do I think about the scalability of the solution?
The solution’s scalability is good.
20-30 users are using this solution.
I rate the solution's scalability a 7 out of 10.
How are customer service and support?
Customer support is helpful.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We have used Rapid7 before.
What other advice do I have?
There are 30 engineers for the solution's deployment and maintenance in our organization.
Overall, I rate the solution a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer.
Service Delivery Manager at Orange
Cost predictability solution for comparing different service providers and providing business insights
Pros and Cons
- "Gives visibility into the cost of cloud-based solutions."
- "The technical support could be improved."
What is our primary use case?
We use the solution for comparing different service providers and providing business insights into the likely costs associated with their solutions. This includes conducting cost-benefit analysis, evaluating ROI, managing databases, and more.
How has it helped my organization?
The solution gives visibility into the cost of cloud-based solutions.
What is most valuable?
Azure Cost Management provides predictability of the cost of Azure solutions, which is precisely what businesses are seeking when we propose any cloud-based solutions to them.
What needs improvement?
Support could be improved.
For how long have I used the solution?
I have been using Azure Cost Management for two years.
What do I think about the stability of the solution?
The product is stable.
I rate the solution’s stability a ten out of ten.
What do I think about the scalability of the solution?
The solution is scalable.
I rate the solution's scalability a ten out of ten.
How are customer service and support?
We are pretty happy with the support, even though it could be improved.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have used AWS before.
How was the initial setup?
The solution setup is done online.
What's my experience with pricing, setup cost, and licensing?
The product comes free. There is no cost associated with the product.
What other advice do I have?
The solution has automatic maintenance.
Overall, I rate the solution a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer.
Cloud specialist at a tech services company with 11-50 employees
A free solution offered to Azure cloud customers via the Azure portal
Pros and Cons
- "Billing management is self-explanatory. There isn't a specific feature that stands out, but it's a fundamental aspect that needs to be present."
- "There are significant issues with Power BI integration at the moment, particularly with built-in applications for course management. Multiple features don't allow for efficient report generation. This is one primary concern. The second issue relates to reporting, even when using Power BI templates for course management. There are problems with data import that require manual entry. So, these are the two main challenges I'm currently facing. Another matter to consider is the removal of the markup option for partners. I'm not sure if it will be added back, but it used to allow marking up Azure usage for enterprise customers. I'm uncertain if there's an alternative way to achieve the same function. Partners need to mark up services when selling to customers, and it's currently unavailable for some products or services."
What is our primary use case?
Basically, they provide licenses to customers who already have an Azure subscription. They send these licenses to customers based on their needs, either extracting them from the partner center or group management or then delivering them, often through email. Additionally, for the Dental Connection system, APIs support the automated delivery of licenses to customers. On another note, when addressing billing concerns, there are instances where customers claim they've been overcharged by varying amounts, such as a hundred, five hundred, or even a thousand dollars. In such cases, they examine cost management to investigate these charges.
What is most valuable?
Billing management is self-explanatory. There isn't a specific feature that stands out, but it's a fundamental aspect that needs to be present.
What needs improvement?
There are significant issues with Power BI integration at the moment, particularly with built-in applications for course management. Multiple features don't allow for efficient report generation. This is one primary concern. The second issue relates to reporting, even when using Power BI templates for course management. There are problems with data import that require manual entry. So, these are the two main challenges I'm currently facing.
Another matter to consider is the removal of the markup option for partners. I'm not sure if it will be added back, but it used to allow marking up Azure usage for enterprise customers. I'm uncertain if there's an alternative way to achieve the same function. Partners need to mark up services when selling to customers, and it's currently unavailable for some products or services.
For how long have I used the solution?
I have been working with Azure Cost Management for quite sometime.
What do I think about the stability of the solution?
The stability is 10 out of 10.
What do I think about the scalability of the solution?
Scalability is not needed.
How are customer service and support?
Technical support is lacking in terms of response time and effectiveness. The response times are quite lengthy, and the support team's ability to address complex issues is questionable. While they may be suitable for straightforward problems, when it comes to more intricate issues, the support often falls short of expectations. This applies across various support levels, including Microsoft Premier, unified support, basic, and standard.
Which solution did I use previously and why did I switch?
We solely utilize Azure Cost Management for overseeing our Azure services, so we haven't explored any competing solutions.
How was the initial setup?
No custom setup is required for most cases. The only situation where setup may be needed is when working with a Microsoft CSV partner and running automation. In such cases, some configurations may be necessary.
Furthermore, deploying this to Azure Management Services is a straightforward process. It's a built-in feature or service within Azure, so there's no need to go through a separate deployment process. It's readily available with every subscription.
What's my experience with pricing, setup cost, and licensing?
Pricing isn't applicable as it's included with the subscription. It depends on the services used. If you acquire any services on Azure, you pay for the subscription, and the billing or cost management is included for free.
What other advice do I have?
Overall, I would rate it 9 out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
System Engineer at Arab Bank
Notifies once budget threshold crosses and helps with reporting
Pros and Cons
- "The tool helps with budgeting and reporting. It notifies us whenever we cross the threshold."
- "Azure Cost Management needs to improve scalability."
What is our primary use case?
We use the product for cost analysis.
What is most valuable?
The tool helps with budgeting and reporting. It notifies us whenever we cross the threshold.
What needs improvement?
Azure Cost Management needs to improve scalability.
For how long have I used the solution?
I have been using the product for two years.
What do I think about the stability of the solution?
I rate Azure Cost Management's stability a ten out of ten.
What do I think about the scalability of the solution?
I rate the solution's scalability a ten out of ten. My company has 10-20 users.
How are customer service and support?
Microsoft's support is helpful.
How would you rate customer service and support?
Positive
How was the initial setup?
Azure Cost Management is a cloud solution and doesn't require installation.
What's my experience with pricing, setup cost, and licensing?
Azure Cost Management comes as a part of other solutions. You need to pay as per your requirement based on the pay-as-you-go model.
What other advice do I have?
I rate the solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Vice President at MSCI
The solution should be made cheaper, though it can be used for budgeting purposes in an organization
Pros and Cons
- "The most valuable feature of Azure Cost Management is cost optimization."
- "Azure Cost Management should be made cheaper."
What is our primary use case?
We use Azure Cost Management for our budgeting purposes. We have created a policy where we get an alert if a particular resource goes above our budget.
What is most valuable?
The most valuable feature of Azure Cost Management is cost optimization.
What needs improvement?
Azure Cost Management should be made cheaper.
For how long have I used the solution?
I have been using Azure Cost Management for around four years.
What do I think about the scalability of the solution?
Around 1,000 users use Azure Cost Management in our organization.
How are customer service and support?
Azure Cost Management's technical support team is customer-friendly, but sometimes, they take longer to respond.
Which solution did I use previously and why did I switch?
We previously used Symantec.
How was the initial setup?
Azure Cost Management's initial setup is straightforward.
What about the implementation team?
We implemented the solution through an in-house team. Azure Cost Management's deployment is very simple and can be deployed in a day.
What other advice do I have?
Azure Cost Management is a cloud-based solution.
Overall, I rate Azure Cost Management a five out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technology Strategy and Advisory Cloud Manager at Accenture
A good, but limited cost information solution with strong analytics but requiring more flexibility in its reporting functionality
Pros and Cons
- "We find the analytics available via this solution to be very useful, as it allows us to easily see detailed cost information for each of our various subscription elements."
- "We would like to see more flexibility added to this solution, such as being able to compare reservations, or compare costs across multiple financial years and report on the reasons for deviation in spend."
What is our primary use case?
We use this solution to provide various cost information from across our organization.
What is most valuable?
We find the analytics available via this solution to be very useful, as it allows us to easily see detailed cost information for each of our various subscription elements.
What needs improvement?
We would like to see more flexibility added to this solution, such as being able to compare reservations, or compare costs across multiple financial years and report on the reasons for deviation in spend.
For how long have I used the solution?
We have been working with this solution for three years.
What do I think about the stability of the solution?
We have found this product to be mostly stable during our time using it.
What do I think about the scalability of the solution?
We have found this solution to have limited scalability, as it will only work along with other modules from the main product.
How was the initial setup?
The setup and deployment for this tool is very easy and straightforward, as it is automatically installed with the main software.
What's my experience with pricing, setup cost, and licensing?
As this product is part of a larger, main solution, the cost is part of the main license fee.
Which other solutions did I evaluate?
We evaluated other options, such as CloudHealth, but as this is a module that is part of a larger solution that we use, this product provided more seamless usage.
What other advice do I have?
We would recommend that organizations ensure they use the tools in conjunction with third-party software, so that they can maximize the potential benefits to be gained.
We would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Solution Architect at Avanade
A cloud solution for application development with pay-as-you-go pricing
What is our primary use case?
We use the solution to develop different personal solutions.
What is most valuable?
Azure Cost Management has its conciseness and clear visibility. Having all resource costs in one place makes it incredibly easy to identify the biggest spenders, whether a specific resource or an entire resource group. This centralized view is crucial for understanding my service configurations and making informed decisions about cost optimization, like scaling down or even turning off services.
What needs improvement?
We were using Microsoft 365 earlier. We recently started using Azure and its pay-as-you-go model. It is powerful and wonderful because it allows you to test different services without spending so much, but the cost could be improved.
For how long have I used the solution?
I have been using Azure Cost Management for less than a year. We are using the latest version of the solution.
What do I think about the stability of the solution?
I rate the solution’s stability a ten out of ten.
What do I think about the scalability of the solution?
20 users are using this solution.
How are customer service and support?
Customer support is enough with the information available. They also provide help guides, forums on the portal, and other resources that Microsoft provides.
What's my experience with pricing, setup cost, and licensing?
Azure Cost Management is a cost-effective solution. It's more valuable than the cost.
What other advice do I have?
Overall, I rate the solution a ten out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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