AKS is an orchestrator for containers you can manage within the Azure environment. It is the equivalent of AWS' EKS, and Google Cloud's equivalent is Kubernetes native service. AKS' main feature is that it helps you fetch, scale, and manage containers living within any sort of eco-space within Azure or other platforms to run them on demand. It provisions and scales containers on demand based on your configuration.
Helps leverage applications for maximum efficiency, but needs to improve its customer support
Pros and Cons
- "AKS as a service is very good when you need to leverage applications or functions with much variability in their usage because you're trying to be as efficient as you can with resources."
- "It just loses out because you have less access to it programmatically, with less technical or customizable access."
What is our primary use case?
What is most valuable?
AKS as a service is very good when you need to leverage applications or functions with much variability in their usage because you're trying to be as efficient as you can with resources. AKS helps you distribute jobs along multiple nodes within clusters so you can handle larger loads without needing to provision additional infrastructure or set different autoscaling policies. AKS will provision and source all those containers on its own. The solution is very good when you need to scale constantly and distribute much more of the ingestion you're taking, whether through data jobs or serving up a certain application. AKS helps you scale horizontally, so you don't have to overload many requests into a larger machine, which eventually becomes costly.
What needs improvement?
One difference from Google Cloud is that AKS wants you to manage it from within the platform rather than more integratively or programmatically. But it just loses out because you have less access to it programmatically, with less technical or customizable access.
How are customer service and support?
I've had very bad experiences with Microsoft's support. I rate their support somewhere around a five or a six out of ten. They do fine in assigning people to work on your cases, but their lead times for service are very slow. Even when you have critical incidents, you might be left hanging. That usually prompts you to resort to either Internet knowledge or just source yourself around the network of other Azure companies.
Buyer's Guide
Azure Kubernetes Service (AKS)
August 2025

Learn what your peers think about Azure Kubernetes Service (AKS). Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,295 professionals have used our research since 2012.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We are consultants for multiple partners, so we usually adjust to whichever cloud provider they work with. In this case, we leverage Azure because the client already has an Azure infrastructure. Moving jobs for things like computing functions directly into Kubernetes is a decision that's mostly driven by how much we can manage scaling and how much we manage distributed computing. If we need a lot of flexibility on how much load our application will withstand, it's a solid move. It's so much easier than managing compute clusters, images, or provisioning infrastructure on your own. You can even make it work with other tools like TerraForm or CloudFormation. So you can set up the entire Kubernetes infrastructure without providing the resources until you get enough load. That's why Kubernetes has a strong use case overall for most modern applications and distributed processing.
What other advice do I have?
Every container and elastic service on each of the clouds is very similar. Still, Azure offers an increased layer of security based on many permissions that can be handled through Active Directory. Security-wise, Azure is the better cloud and solves many of the inherent security issues that Kubernetes had originally. From there, I feel permission management is much better. The UI is simpler to understand.
I rate Azure Kubernetes Service a seven out of ten. It could be better, but it does its job very well.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Technical Manager at PT.Prima Sarana Solusi
Helps with cloud native migrations but needs to improve UI and cost
Pros and Cons
- "The most valuable features of AKS are rollback updates, high availability, easy management, speedy execution and deployment."
- "The solution should improve its UI and cost."
What is our primary use case?
We use AKS for cloud-native migrations.
What is most valuable?
The most valuable features of AKS are rollback updates, high availability, easy management, speedy execution and deployment.
What needs improvement?
The solution should improve its UI and cost.
For how long have I used the solution?
I have been working with the product for three years.
What do I think about the stability of the solution?
I rate the product's stability a ten out of ten.
What do I think about the scalability of the solution?
I rate AKS' scalability a ten out of ten since it's on the cloud. My company has less than 100 users for AKS.
How was the initial setup?
The tool's setup is straightforward and takes less than one day to complete. You need one to two resources to handle the deployment.
What about the implementation team?
The tool's deployment can be done in-house.
What's my experience with pricing, setup cost, and licensing?
You pay for what you use.
What other advice do I have?
I rate the product an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
Azure Kubernetes Service (AKS)
August 2025

Learn what your peers think about Azure Kubernetes Service (AKS). Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,295 professionals have used our research since 2012.
Student at a educational organization with 51-200 employees
A highly-commendable solution for microservices
Pros and Cons
- "The tool is budget-friendly."
- "There are some limitations with the tutor version, particularly in terms of using a lot of free audio. The private level also has restrictions, limiting the number of audio files you can access to just 50. If you want more, you need to contact support."
What is our primary use case?
We use it for microservices.
What is most valuable?
The tool is budget-friendly.
What needs improvement?
There are some limitations with the tutor version, particularly in terms of using a lot of free audio. The private level also has restrictions, limiting the number of audio files you can access to just 50. If you want more, you need to contact support.
For how long have I used the solution?
I have been using the solution for the past year.
What do I think about the stability of the solution?
The tool is highly-stable. I haven’t faced any problems with it. I rate the stability as a ten out of ten.
What do I think about the scalability of the solution?
The solution is highly-scalable. I rate it a nine out of ten. We use it once a week or a month based on the requirements.
How are customer service and support?
The support is helpful.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I have used Cisco Cloud.
How was the initial setup?
The initial setup was easy and quick. We set up AKS within ten minutes. We required around three to four people for deployment. I rate it an eight out of ten.
What's my experience with pricing, setup cost, and licensing?
I like the pricing and find it to be in the mid-range, and I would rate it as five out of ten.
What other advice do I have?
Overall, I rate the solution a nine out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Founder at Druansh
Scalable and easy-to-configure solution
Pros and Cons
- "It is a stable solution."
- "The solution's cost could be cheaper."
What is our primary use case?
We use the solution to deploy and manage containerized applications.
What is most valuable?
The solution's most valuable feature is its ability to integrate well with Azure Active Directory, Azure DevOps, and other Azure products. Also, it is easy to use and configure.
What needs improvement?
The solution's cost could be cheaper. Also, it is challenging to integrate the solution with different cloud services apart from Azure. They should improve these particular areas.
For how long have I used the solution?
I have been the solution for a few months.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How was the initial setup?
The solution's initial setup process is straightforward. They provide proper documentation with steps required for deployment. It takes a few hours to complete.
What about the implementation team?
Our in-house team executes deployment for basic applications. We need help from experts for complex implementations of the solution.
What was our ROI?
The solution's ROI depends on the use cases.
What's my experience with pricing, setup cost, and licensing?
It is an expensive solution.
What other advice do I have?
I recommend the solution to others and rate it as an eight.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Specialist | SRE | Cloud Public and Private at a financial services firm with 501-1,000 employees
It is easy to integrate with multiple platforms and environments
Pros and Cons
- "The solution's technical support is excellent."
- "Its integration functions could be enhanced."
What is most valuable?
The solution's most valuable feature is the ease of integrating with multiple platforms and environments.
What needs improvement?
The solution could provide even better integration functions.
For how long have I used the solution?
I have been using the solution for a year.
How are customer service and support?
The solution's technical support is excellent.
How would you rate customer service and support?
Positive
What's my experience with pricing, setup cost, and licensing?
The solution's license is less expensive than OpenShift. I rate its pricing as a ten.
What other advice do I have?
I rate the solution as a ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Associate Principal at LTI - Larsen & Toubro Infotech
A comprehensive container solution that is easily scalable as required
Pros and Cons
- "We find the container orchestration tool that this solution provides to be very valuable."
- "This is a fairly expensive solution, which can make it prohibitive for smaller organizations."
What is our primary use case?
We use this solution for microservices and migration purposes.
How has it helped my organization?
This solution allows us to use Azure Arc as an integrated tool for development.
What is most valuable?
We find the container orchestration tool that this solution provides to be very valuable.
What needs improvement?
This is a fairly expensive solution, which can make it prohibitive for smaller organizations.
For how long have I used the solution?
We have been working with this solution for one year.
What do I think about the stability of the solution?
We have found this solution to be very stable during our time using it.
What do I think about the scalability of the solution?
This product is easily scalable.
How was the initial setup?
The initial set up of this solution was very straightforward, and the deployment only took a few minutes to complete.
What about the implementation team?
The solution was implemented by our in-house team.
What's my experience with pricing, setup cost, and licensing?
There are multiple options for how to pay for this product, including a pay as you go option, and there is also one year or three year reserved pricing available.
What other advice do I have?
We would advise companies to research all available options for the functionality they require, as this is a fairly expensive solution.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solutions Architect at a tech services company with 51-200 employees
A strong tool to deploy and manage containerized applications, with an easy to use UI
Pros and Cons
- "We like how easy it is to create the resources in this solution, thanks to how easy the UI is to use."
- "We would like to see the addition of a service report from the server for this solution, so that we can monitor the health of server operations."
What is our primary use case?
We use this solution to create multiple clusters and multiple services then scale them, as well as to build network security services around our containers.
What is most valuable?
We like how easy it is to create the resources in this solution, thanks to how easy the UI is to use.
Command replication is also very easy in this solution.
What needs improvement?
We would like to see the addition of a service report from the server for this solution, so that we can monitor the health of server operations.
The monitoring functions should be more better in this solution as a whole, as currently the logging is difficult to understand, which makes it difficult to find issues in production.
For how long have I used the solution?
We have been working with this solution for nearly three years.
What do I think about the stability of the solution?
The stability of this solution is very good.
What do I think about the scalability of the solution?
This is a very easily scalable solution in our experience.
How are customer service and support?
The technical support for this solution is good, and we rely on them a lot.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup of this solution is a bit complex.
What other advice do I have?
We would rate this solution a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Operations Team Lead at a tech vendor with 201-500 employees
A user-friendly solution helpful in decentralizing all access policies
Pros and Cons
- "The setup was straightforward and it took one hour to deploy."
- "The technical support could be faster."
What is our primary use case?
All our microservices are deployed with Azure Kubernetes Service.
What is most valuable?
RBAC is useful for us to decentralize all access policies. We have a lot of features on the cloud. Azure is more user-friendly compared to AWS and GCP.
What needs improvement?
The technical support could be faster and they should improve it.
For how long have I used the solution?
We have been using this solution for four years and it is a cloud solution.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is a scalable solution. All our end users use this solution and we have plans to increase the usage. We need at leasr two members to maintain and they have intermediate level knowledge and are engineers.
How are customer service and support?
The technical support is good and I rate them a six out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We did not use other container security products before AKS.
How was the initial setup?
The setup was straightforward and it took one hour to deploy. We did not need any help with deployment.
What other advice do I have?
I rate this solution an eight out of ten. I recommend the solution because other cloud solutions are delayed compared to this.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: August 2025
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