Try our new research platform with insights from 80,000+ expert users
it_user778569 - PeerSpot reviewer
Senior Business Analyst at a retailer with 1,001-5,000 employees
Real User
Provides an overall picture and drill-down, although needs more flexible data uploading
Pros and Cons
  • "Provides an overall picture, it gives you the ability to store your capex, capital and expense budgets, on projects."
  • "They need something so that if we, say, send some sheets to users, or for the scenario where not everybody has access to Clarity, but are part of planning; those people should be able to upload data directly to Clarity."

What is our primary use case?

We do project management and resource management in PPM and we use mainly that piece from it, right now.

It's been performing well. There are some drawbacks, some features we can't really utilize considering our GAAP business process. So we face issues sometimes with that, that we can't fully utilize CA PPM resource management.

What is most valuable?

Provides an overall picture, it gives you the ability to store your capex, capital and expense budgets, on projects. You can really drill down with their new utilities, you can use Clarity. You have Allocation Editor and Assignment Editor that give you more flexibility in entering the data.

How has it helped my organization?

You get rid of Excels, that's the main point. We are so used to, in the old days, capturing data in Excel; people are really use to doing that. In general we were working in Excel workbooks. We were doing things like ETC assignment, how much they will be, how many hours you're assigning, what the cost will be at the end of the day. With CA PPM we have really gotten rid of those Excels and are utilizing the resource managem

ent and Project Management pieces.

What needs improvement?

I'm interested in something that would give you flexibility in loading the data to PPM. We have some other utilities, which CA is providing, but sometimes it takes time for users to enter the data into Clarity, the resource management piece. 

They need something so that if we, say, send some sheets to users, or for the scenario where not everybody has access to Clarity, but are part of planning; those people should be able to upload data directly to Clarity. 

We are using another tool to do reporting, or load data inside Clarity. If CA provided that, that would be great. 

The reporting piece is really slow right now, with Jaspersoft. CA is doing a lot on that. They have opened a port that we can connect from an outside tool to the Clarity data warehouse, database. But it would be great if they could do something on Jaspersoft because sometimes it takes 20 minutes to for a report to show up; not all, but some do.

Buyer's Guide
Broadcom Clarity
April 2025
Learn what your peers think about Broadcom Clarity. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
860,632 professionals have used our research since 2012.

What do I think about the stability of the solution?

Stability is going well. I'm really hoping for the new UI. I heard it's going to be something like Excel, so we can really do a copy-paste, drag and drop things. I think we will be utilizing it more and longer.

What do I think about the scalability of the solution?

In terms of scalability, I can't say much. We're trying to use different features in it, because we had so many customizations. Actually, we revamped Clarity in the last couple of months, where we're trying to use more out-of-the-box functionalities, so I'm hoping that will be pleasant.

How are customer service and support?

It's okay, right now. It used to be very good. The responses are not really quick. You don't get a response immediately, you have to do a lot of follow-up. We already brought this up, and we might have a support person specifically for us with whom we can work. 

In the past it was very good, but now I see it is weak, we have to follow up a lot.

What other advice do I have?

When it comes to selecting a vendor we're actually trying to not have more vendors, because CA is now providing the different utilities. We have another system - there are a lot systems that are integrated with our Clarity environment right now. I have heard about a lot of things which we did in past, buying products from another vendor, CA already has those utilities so we are looking at that.

I haven't used any other products so I can't really compare with anything else, but I gave it a seven out of 10 because it's not customized per client. Sometimes we want to do something but we are stuck because Clarity doesn't allow you to do it. There are a lot of restrictions in some areas and, considering we are on SAS, we run into a lot of restrictions. It's a generic product, so sometimes it doesn't follow our business rules. And there are some scenarios in which is Clarity is not behaving the way it should. We asked about it, but I didn't get any use-case for it. So there are some areas which need some improvement.

We don't use the Portfolio Management piece, but I'm really happy with Project Management and resource management. So if you're looking for something with granularity, Clarity can do it.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user778725 - PeerSpot reviewer
Administrator at AmerisourceBergen
Real User
We can use it to forecast and see the future trends for resource allocations and demands

What is our primary use case?

The primary use case is to format the PPM, provide the forecasting and utilization of research utilization, and determine future trends.

How has it helped my organization?

The benefit is using the Capacity Demand Model. We can use it to forecast and see the future trends for resource allocations and demands. 

What needs improvement?

We are on-premise. I would like to see more features around the data warehouse analytics reporting. At the same time, I would like to see some more functionality on the UI side. They have the new user interface, but that new interface is only a portion of it. I would like to see that extended to other parts of the tool.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

On a scale from one to 10, I would say PPM scales at a nine.

How is customer service and technical support?

I have used the technical support. I have mixed opinion on them. I did receive very good support, sometimes. I did receive bad support, too. Most of the times, I would say it is a good support. Maybe there are a few people new to the tech support, and they may be still learning it.

How was the initial setup?

I was involved in the initial setup. It was not difficult for me. The documentation is good. I followed it and was able to set it up myself. It was pretty straightforward; no drawbacks.

What other advice do I have?

It is a very good project portfolio tool.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Broadcom Clarity
April 2025
Learn what your peers think about Broadcom Clarity. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
860,632 professionals have used our research since 2012.
it_user558129 - PeerSpot reviewer
Portfolio Manager at a financial services firm with 1,001-5,000 employees
Real User
Project and Portfolio Management tools facilitate better visibility in our organization

What is most valuable?

For me it's the Project and Portfolio Management tools within PPM, the portfolios. The functionality within there, and now we're starting to use resource management to tie into that as well.

How has it helped my organization?

It has improved things very much so. They're just starting to full-fledged adopt it right now. Gives them better visibility across the organization.

What needs improvement?

I don't know if it's missing or not, but I'm anxious to learn more about Agile and using the tool with Agile. We're starting to use that methodology more and more within our organization. So how do we use the tool more effectively for that?

Also I'm looking for some more enhanced portfolio management capabilities.

What do I think about the stability of the solution?

Stability is good. Haven't had any problems.

What do I think about the scalability of the solution?

We have scaled it. Scalability is very, very good.

How are customer service and technical support?

I haven't used it.

Which solution did I use previously and why did I switch?

At another company I used HPE PPM. I like Clarity CA PPM a lot better. It's more user friendly, easier to figure out if you don't have the significant training that you need. Pretty intuitive.

At my current company they previously used a home-grown solution but I'm not sure how they decided on CA.

How was the initial setup?

I wasn't involved in the initial setup. I came to the company after it had already been set up.

What other advice do I have?

I think the important criteria when choosing a vendor are 

  • reliability
  • innovation
  • the ability to listen to their customers. 

I think those are the key.

Don't customize it right out of the gate. Understand its capabilities out-of-the-box.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user738354 - PeerSpot reviewer
CA PPM Architect / Project Manager at a financial services firm with 10,001+ employees
Real User
Helps ease resource management, resource forecasting and project management
Pros and Cons
  • "This product is good for resource management and project management. I have managed detailed schedules with great success."
  • "Reporting is not good as they keep on changing reporting environment."

How has it helped my organization?

Detailed schedule makes estimation of resources, and resource forecasting, easy and meaningful.

What is most valuable?

This product is good for resource management and project management. I have managed detailed schedules with great success.

What needs improvement?

Reporting is not good as they keep on changing reporting environment.

What do I think about the stability of the solution?

Not anything significant.

What do I think about the scalability of the solution?

Yes, scalability may be issue in a SaaS environment but can be resolved by proper configuration.

How are customer service and technical support?

Okay, but not that great. Over the years the support level keeps on dropping.

Which solution did I use previously and why did I switch?

No, though worked with Daptiv and HPE PPM. Daptiv is not ready for a big corporation.

How was the initial setup?

Initial setup is not complex. It sometimes gets ugly and complex after customization.

What's my experience with pricing, setup cost, and licensing?

This project management software is a little bit costly compared to others, but it is mature. Customers should understand this product is geared towards project management, not financial management.

Which other solutions did I evaluate?

What other advice do I have?

This product needs technical expertise. Purchasing the software is not sufficient and support is very important.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Senior Developer at a tech services company with 1,001-5,000 employees
Consultant
This application has good automation features to automate your offline/over the mail approvals and processes
Pros and Cons
  • "Project Management features that are excellent in managing the Project Management Life-cycle, along with other related details like Financials, Resources and flexibility to customize, as per requirement."
  • "The forms (e.g., project properties page) need to be more attractive, colorful, and field more flexibility for validations."

What is most valuable?

Project Management features that are excellent in managing the Project Management Life-cycle, along with other related details like Financials, Resources and flexibility to customize, as per requirement.

How has it helped my organization?

For an insurance company, all the project management activities, approvals and processes were offline.

CA PPM gave them the ability to automate approval processes, managing project life-cycle in a central tool, filling time-sheets against the projects and providing the reports to executives.

It helped them reduce their effort in the terms of cost and time involved.

What needs improvement?

The forms (e.g., project properties page) need to be more attractive, colorful, and field more flexibility for validations.

For how long have I used the solution?

For more than seven years.

What do I think about the stability of the solution?

Stability issues have occurred in on-premise implementations but have significantly reduced during on-demand implementations.

What do I think about the scalability of the solution?

On-demand implementations are more scalable as compared to on-premise implementations. As with number of users added, licenses can be increased and infrastructure requirements are taken care of by CA itself.

How are customer service and technical support?

Good (seven out of 10).

Which solution did I use previously and why did I switch?

Organizations that have migrated from other solutions to CA PPM may have found this more suitable to their business requirements.

How was the initial setup?

Initial setup varies on the organizations requirement.

If less customization is required, it can be setup within few weeks and is simple. However to meet the requirement, larger customizations are not provided by the tool or require integrations and data flows with other vendors, and this could take months to do. Hence, many organizations prefer to go in phases.

Once an initial setup is made and the tool is ready to use, other major functionalities are added with time.

What's my experience with pricing, setup cost, and licensing?

It's important to understand your organization's requirement clearly, then understanding how the vendor is categorizing its licensing (e.g., different license types and their respective pricing).

Better understanding of requirements and how it will be implemented (with number of licenses for a given budget) would help.

Which other solutions did I evaluate?

As per the focused areas like Project management, Financial Management, etc., the organizations should weigh all suitable products in market w.r.t. time and cost involved (e.g., HP PPM, Planview, etc.).

The objective should be a benefit in medium to long term, as some solutions may save money in short term but can turn out to be expensive later. I would suggest to go through the comparison reports, blogs, and demonstrations of the products before making the final call.

What other advice do I have?

Focus on correct licensing and integration with other applications like JIRA, Remedy, ServiceNow, SAP etc during the implementation. Also, this application has good automation features to automate your offline/over the mail approvals and processes. This can also be kept in mind during the designing part.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user738018 - PeerSpot reviewer
it_user738018Sr. Principal Consultant at a tech company with 10,001+ employees
Real User

Great review!
FYI: Per your comment in "Room for Improvement" CA PPM just released v15.3 which allows a better user experience on the project details page. Projects can have different details pages based on the project template used to create it. So, the details page for a smaller project doesn't need to be as robust as one for a larger project. There is also more flexibility in the layout of the attributes on the details page as well as the modules (tabs) for the project.

it_user351282 - PeerSpot reviewer
Advisor at a hospitality company with 51-200 employees
Vendor
It needs to connect better with other software so that we can simply drag items into it, though we're able to run our business more efficiently because the solution is cloud-based.​

What is most valuable?

It helps with our marketing efforts, projects, timing, budgeting, and resourcing. It also gives us a one-page overview.

How has it helped my organization?

We're able to run our business more efficiently because the solution is cloud-based.

What needs improvement?

We use JIRA, so I'd definitely want PPM integrated with that. Also, it needs to connect better with other software so that we can simply drag items into PPM. Additionally, it would be nice if it worked with Microsoft Office.

What was my experience with deployment of the solution?

We've had no issues with deployment.

What do I think about the stability of the solution?

We've had no issues with stability, and if you have sufficient storage, you shouldn't have any problems.

What do I think about the scalability of the solution?

It is scalable, and it adapts well from the end-user point-of-view.

How are customer service and technical support?

I don't have personal experience with CA technical support, but my point of view is that they are professional, and the sales and technical guys are also professional. We are very happy with the people at CA.

Which solution did I use previously and why did I switch?

Because we're smart, we knew we had to switch, and when we saw what CA had to offer, we chose this, although we had pressure to put this in place internally.

Which other solutions did I evaluate?

We didn't look at any other solution.

What other advice do I have?

We got too much marketing and not enough of the actual product itself during the sales process. Pay attention to the product and not the marketing.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user687165 - PeerSpot reviewer
CIO at a tech services company with 11-50 employees
Consultant
It has optimized the response times of my requirements and detected the control points of the process.
Pros and Cons
  • "Demand, Resource, Project Portfolio Management, for my business consulting services, PMO services to other clients."
  • "Look and feel of the user experience."

What is most valuable?

Demand, Resource, Project Portfolio Management, for my business consulting services, PMO services to other clients.

How has it helped my organization?

Capacity and demand of the resources, optimize the response times of my requirements, detect the control points of the process of attention to our clients, a collaborative environment, notes, remember agreements, efficiency in the times.

What needs improvement?

Look and feel of the user experience.

For how long have I used the solution?

Two and a half years.

What do I think about the stability of the solution?

No, its normal.

What do I think about the scalability of the solution?

None.

How is customer service and technical support?

Eight out of 10.

How was the initial setup?

We started with the default use of the solution with some parameters, then we were increasing automations, control points, and other more technical issues.

What's my experience with pricing, setup cost, and licensing?

For all the functionalities of the solution, the price is in the market range, since it is a product which offers governance issues and supports the digital transformation, which is where we will go in the next year.

Which other solutions did I evaluate?

Yes. Planview, Daptiv, MS Project, Changepoint.

What other advice do I have?

My advice is to start using the solution almost as it comes, something basic, simple, that it already provides. Then we develop small consultancies, configurations by functionalities, demand, projects, portfolios, resources, inventory of applications, services, products, etc., until arriving at a model of strategic government.

Besides offering software development services, PMO, attention to demand of requirements, we are a CA Technologies Partner, for consulting services, consulting and strategy of governance, methodology, processes, as it is what we do with our clients.

Disclosure: My company has a business relationship with this vendor other than being a customer. CA Technologies Partner
PeerSpot user
it_user558216 - PeerSpot reviewer
Enterprise Portfolio Manager
Vendor
The online database is transactional and we are able to get real-time data.

What is most valuable?

The most valuable feature of this solution is the quality of the database; the online database is transactional and we are able to get real-time data.

How has it helped my organization?

It has helped our organization in regards to the portfolio feature. We are now able to pull all the information together and have a consistent product across all the portfolios. We have various domains and different groups aiding our infrastructure, marketing and sales. Thus, being able to have all the information in one place helps us with the analytics, reporting and decision-making aspects. 

Our business area doesn't really use the system. It's just the IT department that uses the system that we're using. We collaborate with them by giving them some access so there is visibility for the projects that their business might want and then the IT team supports it.

What do I think about the stability of the solution?

As far as the performance is concerned, I haven't seen any issues.

What do I think about the scalability of the solution?

Currently, we are using version 14.2. It's hard to say at this point but we have been able to get most of what we need out of the system; there is a list.

What other advice do I have?

Cost and speed are important factors when selecting a vendor.

You should do your homework. Make sure that you understand what you're getting. This would be relevant for any solution. You should then talk to other companies or entities that are using this solution.

We are not using the SaaS version of the product, i.e., our specific company is not using the latest version but we do have a global company that's using it.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Broadcom Clarity Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2025
Buyer's Guide
Download our free Broadcom Clarity Report and get advice and tips from experienced pros sharing their opinions.