What is our primary use case?
I use the solution in my company, and it is usually deployed on all our endpoint solutions, which include workstations and servers.
What is most valuable?
I think the overall product is good. There is an in-built EDR in the tool, which is good because it gives users visibility into the threats coming into the environment.
What needs improvement?
The support from the vendor itself is the tool's weakness because we don't get good support from the vendor. The response from the tool's support team, which starts with L1, is something my company doesn't find helpful, especially when compared to the other solutions that we use. The support is one of the major issues with Check Point Harmony Endpoint.
Apart from the support area, everything else is good in the tool.
The tool's performance sometimes slows down the system, and I think the module itself is very heavy on the endpoints, making it an area that can be improved. In our company, we have seen Trend Micro and other solutions that have very light agents, so they do not affect the performance of the endpoints.
For how long have I used the solution?
I have been using Check Point Harmony Endpoint for three years. I use a standard version.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a seven or eight out of ten.
What do I think about the scalability of the solution?
The tool's scalability is good. Scalability-wise, I rate the solution a seven to eight out of ten.
My company has around 800 licenses for the product, and I think we have a couple of administrators who are or are less good and capable of managing the solution.
My company does not plan to increase the use of the solution in the future because we have reached its maximum capacity. Even if we try to increase the capacity of the product in our company, then I don't believe that it would go beyond five to ten percent.
How are customer service and support?
I rate the technical support not more than four or five out of ten.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have worked with Symantec, Trend Micro, and Sophos.
What was our ROI?
My company has reached a point where it has experienced a return on investment from the use of the product.
What's my experience with pricing, setup cost, and licensing?
The product is averagely priced. The product price is neither very high nor too low. The tool is not really expensive.
Which other solutions did I evaluate?
Compared to its competitors, Check Point Harmony Endpoint has advantages in areas like EDR and behavioral detection. Lately, all the solutions have improved. I think that now there are a number of solutions that come with SIEM capabilities, while in the past, around three years ago, Check Point was leading in the aforementioned area. More or less, all the products that can be compared with each other are the same if I consider the peer-to-peer node part.
What other advice do I have?
Two or three years ago, I would have recommended the product to others, but nowadays, there are other solutions with good capabilities that are better than Check Point. I wouldn't recommend the tool to anyone now because I have seen much better solutions lately, and the market is also changing and becoming very dynamic.
Check Point Harmony Endpoint should learn from its competitors how to improve its agent capabilities and have a lightweight agent to provide good support. Also, some real-time detection and behavioral security checks are still missing and need to be improved.
I rate the overall tool an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.