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Avaya Workforce Engagement Reviews

Vendor: Avaya
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    What is Avaya Workforce Engagement?

    Electronic case record containing demographic, eligibility, clinical, and service data for each client.
    Get the Workforce Engagement Management Buyer's Guide and find out what your peers are saying about Avaya Workforce Engagement, Genesys Cloud CX, NICE CXone and more!
    Buyer's Guide
    Workforce Engagement Management
    January 2026
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    Helped 881,665 peers since 2012

    Avaya Workforce Engagement mindshare

    As of February 2026, the mindshare of Avaya Workforce Engagement in the Workforce Engagement Management category stands at 2.3%, down from 2.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.
    Workforce Engagement Management Market Share Distribution
    ProductMarket Share (%)
    Avaya Workforce Engagement2.3%
    Genesys Cloud CX16.4%
    NICE CXone12.0%
    Other69.3%
    Workforce Engagement Management

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    Learn more about Avaya Workforce Engagement

    Avaya Workforce Engagement was previously known as Harmony, KnoahSoft Harmony.

    Avaya Workforce Engagement customers

    Delta Community Credit Union, Think Direct Marketing Group, Tata Business Support Services

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