We use Meraki MX for cloud-based networking, particularly as a firewalls and routers.
Co-Founder and CFO at a tech services company with 1-10 employees
Easy to deploy remotely and has automatic updates
Pros and Cons
- "What I like best about Meraki MX is that it's easy to deploy remotely. The product works. It has automatic updates. I also like that Meraki MX is a brilliant device. You turn it on, stick the key in there, activate it, and then you're done. Meraki MX does what my customers need at the end of the day, so I also like that."
- "What I like best about Meraki MX is that it's easy to deploy remotely, the product works, it has automatic updates, and Meraki MX is a brilliant device where you turn it on, stick the key in there, activate it, and then you're done."
- "An area for improvement in Meraki MX is that it needs some provision, as supplying the unit through Cisco can be tedious at times, but as far as the product itself and its offerings, Meraki MX is five-star all the way."
- "An area for improvement in Meraki MX is that it needs some provision, as supplying the unit through Cisco can be tedious at times, but as far as the product itself and its offerings, Meraki MX is five-star all the way."
What is our primary use case?
What is most valuable?
What I like best about Meraki MX is that it's easy to deploy remotely. The product works. It has automatic updates.
I also like that Meraki MX is a brilliant device. You turn it on, stick the key in there, activate it, and then you're done.
Meraki MX does what my customers need at the end of the day, so I also like that.
What needs improvement?
An area for improvement in Meraki MX is that it needs some provision, as supplying the unit through Cisco can be tedious at times, but as far as the product itself and its offerings, Meraki MX is five-star all the way.
For how long have I used the solution?
I've been dealing with Meraki MX for four years now.
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What do I think about the stability of the solution?
Stability-wise, Meraki MX is okay. It performs as it's supposed to. There was one hardware failure, and the Meraki team replaced the unit practically overnight, no questions asked.
How are customer service and support?
The technical support for Meraki MX is a ten out of ten for me.
How was the initial setup?
Meraki MX has a straightforward setup.
What's my experience with pricing, setup cost, and licensing?
The pricing for Meraki MX is all right, but as the hardware needs to be licensed, the cost depends on the complexity of the device and the term. Pricing could be $100 to $10,000 yearly or even more for a more complex device.
What other advice do I have?
My company is a Cisco partner and a reseller of Meraki MX.
My rating for Meraki MX is ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner/Reseller
Director of IT at a consumer goods company with 201-500 employees
User-friendly and has good usability and analytics
Pros and Cons
- "To me, the analytics feature is one of the most valuable in Meraki MX. I also find that it has good usability as it's cloud-based. Another valuable feature of Meraki MX is that it's simple to use and it's user-friendly."
- "Another valuable feature of Meraki MX is that it's simple to use and it's user-friendly."
- "We had minor issues with Meraki MX. We had a couple of RMAs, so that could be an area for improvement, but in terms of how the RMAs went, the turnaround time and getting those back into redeployment were quick. Another area for improvement in Meraki MX is that when you're scaling for multiple locations, you need to use the same model, but the model you'd need is only available for a short time. The specific model you require could be out of stock, or Meraki isn't making that model anymore, so Meraki should improve that."
- "We had minor issues with Meraki MX. We had a couple of RMAs, so that could be an area for improvement, but in terms of how the RMAs went, the turnaround time and getting those back into redeployment were quick."
What is our primary use case?
I've used Meraki MX in warehouses for small medical offices and, recently, dispensaries.
What is most valuable?
To me, the analytics feature is one of the most valuable in Meraki MX. I also find that it has good usability as it's cloud-based.
Another valuable feature of Meraki MX is that it's simple to use and it's user-friendly.
What needs improvement?
We had minor issues with Meraki MX. We had a couple of RMAs, so that could be an area for improvement, but in terms of how the RMAs went, the turnaround time and getting those back into redeployment were quick.
Another area for improvement in Meraki MX is that when you're scaling for multiple locations, you need to use the same model, but the model you'd need is only available for a short time. The specific model you require could be out of stock, or Meraki isn't making that model anymore, so Meraki should improve that.
For how long have I used the solution?
I've been using Meraki MX on and off over the past seven to eight years.
What do I think about the stability of the solution?
As far as stability goes, Meraki MX is pretty good.
What do I think about the scalability of the solution?
In terms of scalability, the process of scaling Meraki MX is straightforward.
How was the initial setup?
The initial setup for Meraki MX is very straightforward.
What other advice do I have?
I work in a mid-sized company, and I've used Meraki MX in small business and enterprise settings. On the small business side, two people use the product, but on the enterprise side, about twenty people use Meraki MX because of the number of locations and equipment. My enterprise customer had about forty thousand employees and at least ninety locations.
I'd rate Meraki MX as nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Owner at Digital KeepSafe, LLC
Beneficial remote configuration management, secure, and responsive support
Pros and Cons
- "The most valuable feature of Meraki MX is I can manage the solution from anywhere remotely, I can throttle bandwidth, and create all rules. Additionally, it is secure for our customers."
- "The most valuable feature of Meraki MX is I can manage the solution from anywhere remotely, I can throttle bandwidth, and create all rules, and it is secure for our customers."
- "Meraki MX firewalls are great for small to medium-sized businesses, but other solutions are better for enterprise-sized companies."
- "Meraki MX firewalls are great for small to medium-sized businesses, but other solutions are better for enterprise-sized companies."
What is our primary use case?
Meraki MX is a firewall with wireless capabilities built in. We use the APs in approximately 10 different customer sites.
What is most valuable?
The most valuable feature of Meraki MX is I can manage the solution from anywhere remotely, I can throttle bandwidth, and create all rules. Additionally, it is secure for our customers.
For how long have I used the solution?
I have been using Meraki MX for approximately six years.
What do I think about the stability of the solution?
Meraki MX is a dependable solution.
What do I think about the scalability of the solution?
Meraki MX is scalable. I have the Meraki MX set up from Oklahoma all through several of the big cities in Tennessee and northern Alabama. We use it, and we run it for a particular company for voice-over IP phones. It works well. I don't have any issues with them. We can set up virtual networks, separating data and voice traffic.
Meraki MX firewalls are great for small to medium-sized businesses, but other solutions are better for enterprise-sized companies.
How are customer service and support?
The support from Meraki MX is good. It is easy to get in touch with technical support 24 hours a day, seven days a week. They are responsive and knowledgeable.
Which solution did I use previously and why did I switch?
I have previously used Barracuda. For larger companies, such as banks and financial institutions, I use Barracuda firewalls. However, they are more complex. You have to have penetration testing. Every year we have penetration testing from external companies to make sure no one can get in because they have federal audits that come in and check banks. Barracuda is the better solution for this purpose, we've had great luck with them. We've always had perfect scores whenever we deploy them and we have external penetration tests. They have a 24-hour day, seven days week support similar to Meraki MX.
How was the initial setup?
Meraki MX is simple to deploy and manage. You only need to plug it in and configure it.
What about the implementation team?
We did the implementation of the solution in-house.
What's my experience with pricing, setup cost, and licensing?
The price of Meraki MX is between $8 and $1,200. Additionally, we typically purchase a three-year enterprise license, and we pay approximately $899 and mark it up a bit.
What other advice do I have?
I would recommend others call us, we can implement the solution for them.
We have three technicians for maintenance, and we all can handle servers, firewalls, and routers. Once we put the Meraki MX in, it doesn't require much maintenance. It has automatic updates and we receive all the firmware updates. Once they're in place, we don't have any issues with them. However, if we do, it's easy to get in and make configuration changes.
I rate Meraki MX a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
President at TJD Consulting Inc.
Offers simple cloud-based management in a stable, scalable solution with responsive technical support
Pros and Cons
- "I think cloud management is key. The cloud management and support are the two things that make the product great."
- "I've been in this industry for 40 years and this is the simplest and easiest product that I've ever used."
- "Meraki has some hidden features and information that is only privy to their engineers. If that information became available to us, then it would improve our ease of management, and we would be able to make certain adjustments instead of having to go to them."
- "Meraki has some hidden features and information that is only privy to their engineers."
What is our primary use case?
We deploy for customers including automobile dealerships, medical locations, manufacturing, and cannabis. We implement the solution to allow easier management of the equipment involved in these industries.
How has it helped my organization?
The solution makes firewall management simple and easy, so other people in my organization can manage the firewalls, not just me.
What is most valuable?
I think cloud management is key. The cloud management and support are the two things that make the product great.
What needs improvement?
Meraki has some hidden features and information that is only privy to their engineers. If that information became available to us, then it would improve our ease of management, and we would be able to make certain adjustments instead of having to go to them.
For how long have I used the solution?
I have been using this solution for about four years.
What do I think about the stability of the solution?
I've been working with the solution for four years and have never had a stability issue. I did have one unit fail, but it got drenched with water.
What do I think about the scalability of the solution?
The solution is highly scalable, there are different models available depending on how many users will be behind the firewall. That can be a few users or thousands.
We have deployed in locations that have one site with two or three users, and we have deployed in other places that have ten locations with ten firewalls and behind each firewall might be 50 people, so up to 500 people or more. Then we create site-to-site VPNs between each of the locations.
I put in Meraki for every customer in need of a firewall who does not have this product. I have some customers with Cisco ASA contracts lasting another one or two years, so when they expire, I will put in a Meraki.
How are customer service and support?
They're quick, responsive, and easy to get ahold of. They're usually on the phone within minutes.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously used Fortinet FortiGate and Cisco ASA Firewall, we switched because Meraki MX offers ease of management. The Cisco and Fortinet firewalls are more complicated, requiring more knowledge and involvement to manage.
How was the initial setup?
The initial deployment was very straightforward and simple. The solution doesn't require much knowledge and the customer support is readily available. We don't have to do any maintenance at all, the vendor notifies us of scheduled firmware updates and they handle everything.
Setup requires deploying the firewall to the internet, setting up the inside addressing, and possibly a DHCP scope or VLANs.
What about the implementation team?
We implemented in-house with just one person.
What was our ROI?
I have definitely seen an ROI with this solution, it makes changes much quicker. Creating a site-to-site VPN with a Cisco ASA Firewall would take me one to two hours, but it takes me about two minutes with a Meraki MX appliance.
What's my experience with pricing, setup cost, and licensing?
I think the price is comparable with other solutions of the same kind. Depending on the use case it could be cheaper or more expensive, I think it offers good value.
Which other solutions did I evaluate?
We tried SonicWall and Sophos firewalls and we had more challenges with them.
What other advice do I have?
I've been in this industry for 40 years and this is the simplest and easiest product that I've ever used. What's important to me is it makes my people more capable. Instead of having to rely on one or two people within the company that know the firewalls, this solution is so simple that anyone with a small amount of technical capability can manage it.
Most of our solutions are on-premises, but we do have one MX in the AWS cloud.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Product Specialist- Storage at a tech vendor with 10,001+ employees
Completely cloud-controlled and provide an SD-WAN kind of experience for the customer with multiple WAN provider links to optimize
Pros and Cons
- "In terms of WAN optimization, it's completely cloud-controlled. Anyone can manage their network environment from a mobile phone."
- "When it comes to cost, that's a pain point."
What is our primary use case?
It is a complete network security solution, including switches, routers, and everything else. It's a cloud-managed solution from Cisco.
If a customer wants to deploy a remote office and have things managed remotely, and if they want to have control and provide an SD-WAN kind of experience for the customer with multiple WAN provider links to optimize, then the customer will go for a Cisco Meraki kind of solution.
How has it helped my organization?
In terms of WAN optimization, it's completely cloud-controlled. Anyone, even an IT hitch, can manage their network environment from a mobile phone. That is how easy it is. And users will get an immediate alert if something goes wrong.
What needs improvement?
There are strong and weak areas for each and every provider.
So, when it comes to cost, that's what the pain is. There are other providers, like Fortinet and all those people. They can provide a more cost-effective solution when compared to Cisco.
So cost is something they should work on, like, to reduce the price.
For how long have I used the solution?
I have been using it for ten years.
What do I think about the stability of the solution?
I would rate the stability an eight out of ten.
What do I think about the scalability of the solution?
I would rate the scalability an eight out of ten. We also deal with other Cisco products. So, I specifically work with the enterprise-level businesses.
How are customer service and support?
We provide support for this product.
How was the initial setup?
Meraki is very easy. It's very easy to manage the setup and all that stuff. I would rate my experience with the initial setup an eight out of ten, with ten being easy.
Cloud Deployment:
It is a solution where this can be managed through the cloud, Cisco's cloud. Meraki is the solution. You can manage it in Cisco's cloud. Generally, if you look into any router or that kind of thing, you need to put in the local IP, plug in, and do the configuration.
Whereas in Cisco, you'll have a user ID and password. All your equipment will be listed in the Cisco Meraki cloud itself, where you can configure everything centrally and deploy it.
Deployment time:
The deployment took a few hours. Management is easy. It's centrally managed through the cloud. I don't see a challenge.
What was our ROI?
Everything is fine. But when it comes to the initial CapEx cost, it's really high.
What's my experience with pricing, setup cost, and licensing?
I would rate the pricing a ten out of ten, with one being cheap and ten being expensive.
What other advice do I have?
Overall, I would rate the solution an eight out of ten. However, my recommendation depends on the use case.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
IT-Systemadministrator at Laiqon AG
The solution is user-friendly and practical
Pros and Cons
- "Very easy to use and navigate."
- "Could possibly use deeper configurations."
What is our primary use case?
In our company, about a hundred employees are using Meraki MX solution.
What is most valuable?
The solution is very easy to use. It's easier than, for example, FortiGate.
What needs improvement?
I would say that it could possibly use some deeper configurations, but I am not entirely sure. I'm still comparing it with others.
For how long have I used the solution?
I have been using Meraki MX for several years now
What do I think about the stability of the solution?
My rating of the stability of Meraki MX would be a nine out of ten.
What do I think about the scalability of the solution?
When it comes to the scalability, would give it a seven out of ten. I didn't initially buy it or install it myself, but but we are using still it to this day.
How are customer service and support?
Which solution did I use previously and why did I switch?
What's my experience with pricing, setup cost, and licensing?
Which other solutions did I evaluate?
At our company, we have been using both FortiGate and Meraki MX for some time now. We are still comparing them and deciding on which one we should stick with in the future
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Easy-to-configure product with efficient cloud management features
Pros and Cons
- "It has a helpful feature for database troubleshooting issues."
- "We can’t access GUI management and CLI opening features when the Internet is unavailable."
What is our primary use case?
We use Meraki MX for system networking.
What is most valuable?
Meraki MX’s most valuable feature is cloud and app management. Additionally has a helpful feature for database troubleshooting issues.
What needs improvement?
We can’t access GUI management and CLI opening features when the Internet is unavailable.
For how long have I used the solution?
We have been using Meraki MX for two years.
What do I think about the stability of the solution?
I rate the platform’s stability a seven and a half.
What do I think about the scalability of the solution?
We have two administrators and 600 end users for Meraki MX.
How are customer service and support?
The technical support services are good.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is complicated when the Internet is unavailable. However, it is easy to configure and takes two years to complete.
What's my experience with pricing, setup cost, and licensing?
The product’s price is reasonable.
What other advice do I have?
I rate Meraki MX an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director Of Operations at Advanced Data Systems
Can setup and configure the solution using a web browser
Pros and Cons
- "You can use your web browser to do the configuration which is easier than Cisco CLI transcripts."
- "We do not have account managers in our region for the solution. Some governments don't use the product since it is attached to the internet."
What is most valuable?
You can use your web browser to do the configuration which is easier than Cisco CLI transcripts.
What needs improvement?
We do not have account managers in our region for the solution. Some governments don't use the product since it is attached to the internet.
What do I think about the scalability of the solution?
The solution is scalable and you can add as much as you want.
How was the initial setup?
The solution's setup is straightforward and easier than Cisco's. There is a subscription and you need to activate it.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive compared to other vendors but you can get good discounts if you know the account manager. The product is less expensive than a normal Cisco subscription. The tool's hardware warranty is a lifetime but you need to purchase support which comes in three, five, and seven years subscriptions.
What other advice do I have?
I would rate the product a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
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Quick Links
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