What is our primary use case?
We typically use it to safeguard websites, especially web applications.
What is most valuable?
What needs improvement?
Explaining the pricing structure can be quite intricate because they often segment it differently. For instance, when it comes to static content and content delivery, some providers, like Akamai, offer separate pricing for static and website content. This approach simplifies the pricing aspect.
On the other hand, Cloudflare's pricing is based on bandwidth, which makes it somewhat more complex. Additionally, the timing aspect can lead to it being considered overpriced. This is a particular concern we have with Cloudflare, as they may struggle with accurately detecting the client.
For how long have I used the solution?
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
How are customer service and support?
In Thailand, we have the perception that support should ideally come through a reseller rather than directly from the software provider. This is especially true when we are dealing with larger enterprises. In such cases, it makes sense to obtain support directly from the company, even though the pricing may be more favorable. The key factor is the language in which the support is offered, which, in this case, is in Thai.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I believe that because we reside in Thailand and primarily operate in this market, Akamai has a better understanding of the Thai market model and cost structure. Moreover, Akamai has strong partnerships with various mobile operators and mini-operators in Thailand, which adds to their advantage. However, I must admit that the user interface (UI) of Akamai is somewhat lacking compared to Cloudflare. When it comes to security, Akamai often outperforms Cloudflare. But if we consider content delivery, I find Cloudflare to be a hundred times better.
I use both of these services for video delivery, specifically customized online content delivery tasks. They facilitate the distribution of video content over the network. In this regard, Akamai is one of my top choices as it excels compared to other software options.
How was the initial setup?
The initial setup is very easy.
What's my experience with pricing, setup cost, and licensing?
I believe their performance has improved, but I'd like to refrain from discussing the pricing aspect related to the cloud. The pricing, in my opinion, could be simplified, and I think they should consider reevaluating the pricing for support, as it can be quite high. At times, this cost can make it challenging to choose Cloudflare or opt for the support.
Which other solutions did I evaluate?
When we opt for Cloudflare, it's typically because the website requires protection, and users expect an automated investigation. The company's user interface is a notable advantage in this decision. However, this is not unique to Cloudflare and is a common feature among its competitors as well.
What other advice do I have?
If you don't have significant funds, our initial suggestion might be to try the free tier first. This way, you can gain a better understanding of your specific requirements before considering alternatives. However, it's worth noting that Cloudflare is relatively user-friendly and straightforward to use, making it one of the easiest options available
I would overall rate it a six out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.