Try our new research platform with insights from 80,000+ expert users
Eddy Ramirez - PeerSpot reviewer
IT Security Director at a financial services firm with 1,001-5,000 employees
Real User
Top 20
Mar 22, 2023
Fair pricing, a straihgtforward setup, and good security capabilities
Pros and Cons
  • "The attacker won't have details since my public IP is anonymous. It offers us good privacy."
  • "There might be helpful if there was some web application firewall feature."

What is our primary use case?

I use the solution for DNS management. 

What I do is every domain we have has some web resources available. Instead of sending everything directly to my web server, what we do is send all the DNS requests for that domain to Cloudflare. It is DNS security enabled to defend those websites from attacks. 

How has it helped my organization?

The solution has benefited the company in terms of security. It keeps the public IP anonymous to the user as well. 

What is most valuable?

The security is the most important aspect. The attacker won't have details since my public IP is anonymous. It offers us good privacy. 

The setup is straightforward. 

They are very professional and really go above and beyond for their users. 

The solution is very scalable. 

The pricing is fair. 

What needs improvement?

I'm not aware of any areas in need of improvement. There might be helpful if there was some web application firewall feature. That way, I wouldn't need a third-party solution like Radware.

Buyer's Guide
Cloudflare
January 2026
Learn what your peers think about Cloudflare. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.

For how long have I used the solution?

I've used the solution for five years. 

What do I think about the scalability of the solution?

The solution is extremely scalable. We have five people managing it in the company. 

I'm not sure if we will increase usage. It will depend on different elements we have in the future, such as more clients. 

How are customer service and support?

I've never contacted technical support in the past. 

Which solution did I use previously and why did I switch?

We did not use a different solution. We might have used Open DNS, which is the Cisco Umbrella solution right now. We moved to Cloudflare as it is cost-effective. 

How was the initial setup?

The implementation is very simple. You actually forward all the initial requests to the DNS main server. Once the domain is registered with them, they actually confirm that, and they have a step-by-step configuration part where you actually go and do the different elements that you have that you need to have in place. 

We had one person manage the deployment. 

What about the implementation team?

I handled the implementation myself in-house. 

What was our ROI?

The ROI is hard to portray as security, while important, is hard to quantify. You would only lose money if you had an attack and you need to calculate the cost against the risks. 

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable. It is cheaper than other options. There are no extra costs or fees.

What other advice do I have?

I'm a customer and end-user. 

I'd advise people to really think about why they want to use Cloudflare. If it is feasible, it will depend on the level of investment they want to make into their security.

I'd rate the solution nine out of ten. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
KornthawatPhichitoakkhanit - PeerSpot reviewer
Cloud Business Developer at a tech services company with 11-50 employees
Real User
Oct 30, 2023
Can improve the security, performance, and reliability of anything connected to the Internet
Pros and Cons
  • "The UI is good."
  • "The timing aspect can lead to it being considered overpriced. This is a particular concern we have with Cloudflare, as they may struggle with accurately detecting the client."

What is our primary use case?

We typically use it to safeguard websites, especially web applications.

What is most valuable?

The UI is good.

What needs improvement?

Explaining the pricing structure can be quite intricate because they often segment it differently. For instance, when it comes to static content and content delivery, some providers, like Akamai, offer separate pricing for static and website content. This approach simplifies the pricing aspect.

On the other hand, Cloudflare's pricing is based on bandwidth, which makes it somewhat more complex. Additionally, the timing aspect can lead to it being considered overpriced. This is a particular concern we have with Cloudflare, as they may struggle with accurately detecting the client.

For how long have I used the solution?


What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and support?

In Thailand, we have the perception that support should ideally come through a reseller rather than directly from the software provider. This is especially true when we are dealing with larger enterprises. In such cases, it makes sense to obtain support directly from the company, even though the pricing may be more favorable. The key factor is the language in which the support is offered, which, in this case, is in Thai.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I believe that because we reside in Thailand and primarily operate in this market, Akamai has a better understanding of the Thai market model and cost structure. Moreover, Akamai has strong partnerships with various mobile operators and mini-operators in Thailand, which adds to their advantage. However, I must admit that the user interface (UI) of Akamai is somewhat lacking compared to Cloudflare. When it comes to security, Akamai often outperforms Cloudflare. But if we consider content delivery, I find Cloudflare to be a hundred times better.

I use both of these services for video delivery, specifically customized online content delivery tasks. They facilitate the distribution of video content over the network. In this regard, Akamai is one of my top choices as it excels compared to other software options.

How was the initial setup?

The initial setup is very easy.

What's my experience with pricing, setup cost, and licensing?

I believe their performance has improved, but I'd like to refrain from discussing the pricing aspect related to the cloud. The pricing, in my opinion, could be simplified, and I think they should consider reevaluating the pricing for support, as it can be quite high. At times, this cost can make it challenging to choose Cloudflare or opt for the support.

Which other solutions did I evaluate?

When we opt for Cloudflare, it's typically because the website requires protection, and users expect an automated investigation. The company's user interface is a notable advantage in this decision. However, this is not unique to Cloudflare and is a common feature among its competitors as well.

What other advice do I have?

If you don't have significant funds, our initial suggestion might be to try the free tier first. This way, you can gain a better understanding of your specific requirements before considering alternatives. However, it's worth noting that Cloudflare is relatively user-friendly and straightforward to use, making it one of the easiest options available

I would overall rate it a six out of 10.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Cloudflare
January 2026
Learn what your peers think about Cloudflare. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
reviewer9207524 - PeerSpot reviewer
Microsoft Auditor at a tech services company with 10,001+ employees
User
Oct 17, 2023
Secure, reliable, and performs well
Pros and Cons
  • "We're using dynamic components to build flexible pages to create and manage Git merge requests for code and reviews."
  • "It should confirm audit findings of the assigned area with auditees to ensure that the audit conclusions are based on an accurate understanding of the issues."

What is our primary use case?

We use the solution to personalize content and suggestions for cloud environment and database administration.

How has it helped my organization?

We're creating and editing a service connection to SaaS data or third-party REST endpoints, which has been an intrinsic process to moderate governance and network discovery. 

There's also the challenge of blending this next-generation technology with the many pieces of legacy equipment currently deployed across the defense landscape. Traditional components such as RFICs (radio frequency integrated circuits) and digital-signal-processing units (DSPs) can continue to be used. Preeminent services also include providing its customers the cloud strategy, recommendations, and roadmap to make their information technology infrastructure modern, optimized, secure, compliant, reliable, and better performing.

What is most valuable?

We're using dynamic components to build flexible pages to create and manage Git merge requests for code and reviews.  

What needs improvement?

Insurance Industry Modeling. Today, most companies rely on an infrastructure foundation designed for general-purpose components that feature next-generation advancements in sector reproduction. This technology is rather familiar in deployment settings of code and technology law. It should confirm audit findings of the assigned area with auditees to ensure that the audit conclusions are based on an accurate understanding of the issues. 

For how long have I used the solution?

I've used the solution for three years.

What do I think about the stability of the solution?

To help leaders address issues, many vendors offer promising data governance innovations and technologies. Yet, assessing the innovations' potential value is problematic. 

Which solution did I use previously and why did I switch?

We did not previously use a different solution. 

What was our ROI?

The representative interviews and financial analysis found that a composite organization experiences benefits of $903,000 over three years versus costs of $216,000 - adding up to a net present value (NPV) of $687,000 and an ROI of 318%.

What's my experience with pricing, setup cost, and licensing?

I'd advise users to conduct a closing meeting with the auditee’s key management to ensure that final audit findings are accurate and meet the current financial agenda. 

Which other solutions did I evaluate?

We did not evaluate other options; they were the same options.

What other advice do I have?

Monitor the progress against the audit program to ensure the audit is completed, in a timely and quality manner and prepare an audit report for governance.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Alvaro Olivares - PeerSpot reviewer
Head of Cloud Engineering at a financial services firm with 10,001+ employees
Real User
Feb 14, 2023
Highly scalable, helpful documentation, and excellent support
Pros and Cons
  • "The most valuable feature of Cloudflare DNS is its global reach and it is always evolving."
  • "It would be helpful if the solution could continue evolving to compete with the other solutions on the market."

What is our primary use case?

Cloudflare DNS is the primary DNS resolver for our domains. We are using it for CD.

What is most valuable?

The most valuable feature of Cloudflare DNS is its global reach and it is always evolving.

What needs improvement?

It would be helpful if the solution could continue evolving to compete with the other solutions on the market.

For how long have I used the solution?

I have used Cloudflare DNS for approximately two months.

What do I think about the stability of the solution?

I rate the stability of Cloudflare DNS a ten out of ten.

What do I think about the scalability of the solution?

Cloudflare DNS is highly scalable.

We using the solution to its fullest.

I rate the scalability of Cloudflare DNS a ten out of ten.

How are customer service and support?

I rate the support of Cloudflare DNS a ten out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup of Cloudflare DNS was a quick process using the documentation. It took us approximately two weeks to complete the implementation. The documents that were provided were helpful.

What's my experience with pricing, setup cost, and licensing?

When you compare Cloudflare DNS to other solutions, such as Akamai, the price is reasonable.

What other advice do I have?

There are four people who manage this solution. However, they have other tasks other than only managing this specific solution. Cloudflare DNS is a critical solution and the network team covers it well.

Cloudflare DNS has had a highly stable performance with good reliability. It's working better than our own distribution. We're happy with the solution.

I rate Cloudflare DNS a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Binuprasad Madhu - PeerSpot reviewer
Site Reliability Engineer at a tech vendor with 10,001+ employees
Real User
Jun 6, 2023
The API enables you to build a separate environment inside the solution
Pros and Cons
  • "I get a lot of value from Cloudflare's API because it enables you to build a separate environment inside the solution. You can create a domain for performing test requests before you move to the production environment and connect various domains."
  • "Cloudflare doesn't have a reverse lookup. We can only do a DNS lookup to get the IP address from the hostname. It doesn't work if you want to look up the hostname from an IPA address."

What is our primary use case?

We use Cloudflare for our DNS service. 

How has it helped my organization?

We previously faced so many issues with our in-house DNS servers. Cloudflare provides a backup, so if you have any issues with your environment or something goes wrong with a software hostname and IP address, you can run the backup and experience zero downtime. 

What is most valuable?

I get a lot of value from Cloudflare's API because it enables you to build a separate environment inside the solution. You can create a domain for performing test requests before you move to the production environment and connect various domains.

When you build a new server, you first need to register your hostname and IP address in the cloud first. You don't need to go through the same steps every time. If you have a script that supports the API, you can run it to update the zone code and IP address.

What needs improvement?

 Cloudflare doesn't have a reverse lookup. We can only do a DNS lookup to get the IP address from the hostname. It doesn't work if you want to look up the hostname from an IPA address. 

For how long have I used the solution?

I have used Cloudflare DNS for three months. 

What do I think about the stability of the solution?

I rate Cloudflare DNS seven out of 10 for stability. We haven't had issues.

What do I think about the scalability of the solution?

I rate Cloudflare DNS seven out of 10 for scalability.

How are customer service and support?

Cloudflare support responds as quickly as possible. If you have any issues, you can get a support engineer with the best qualifications. 

How was the initial setup?

The Cloudflare setup is straightforward.

What other advice do I have?

I rate Cloudflare DNS seven out of 10. Cloudflare is my first choice if I have a chance to use it. The GUI looks pretty. It's easy to create area codes and DNS entries. You need to ensure that these features are required in your environment and negotiate a good price.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Technical Solutions Specialist-Cyber security at a comms service provider with 1,001-5,000 employees
Real User
Jun 2, 2023
A scalable and stable solution for DDoS protection
Pros and Cons
  • "It is a stable solution. I rate the stability a ten out of ten...I rate the scalability a ten out of ten."
  • "The analytics, basically the dashboard, doesn't have much to it."

What is our primary use case?

So primarily, we use Cloudflare DNS for DDoS protection.

We can patch other requests to a particular page to a certain extent. Performance-wise, there isn't a big issue with using it. So it has excellent feedback, and it's used in our public meetings. Also, we're able to manage all SIP platforms with Cloudflare DNS.

What is most valuable?

For me, the valuable feature is DDoS protection.

Some people want more checkboxes as a feature when using Cloudflare. So, it can dictate your price.

The price is not customized for a user but depends on your usage.


What needs improvement?

The analytics, basically the dashboard, doesn't have much to it. They need to launch or see something better. So, it's on the relative side.

For how long have I used the solution?

I have been using Cloudflare DNS for eight months.

What do I think about the stability of the solution?

It is a stable solution. I rate the stability a ten out of ten.

What do I think about the scalability of the solution?

It is a scalable solution. Almost 30 people are using the solution. I rate the scalability a ten out of ten.

How are customer service and support?

Based on our usage and experience, the support is good, but we do not know about the client's experience.

How was the initial setup?

The initial setup is easy. It takes a couple of hours.


What's my experience with pricing, setup cost, and licensing?

The pricing depends on the usage, but the cheapest would be around 5,000 USD a month.

What other advice do I have?

I definitely recommend others to use the solution. I rate the overall solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Independent Consultant at a manufacturing company with 51-200 employees
Real User
Top 5Leaderboard
Mar 26, 2024
A firewall solution with CDN and DDoS protection
Pros and Cons
  • "Cloudflare offers CDN and DDoS protection. We have the front end, API, and database in how you structure applications."
  • "The pricing could be improved."

What is our primary use case?

Cloudflare is typically a firewall. There are several editions available, such as the free edition.

What is most valuable?

Cloudflare offers CDN and DDoS protection. We have the front end, API, and database in how you structure applications.

What needs improvement?

The pricing could be improved.

For how long have I used the solution?

I have been using Cloudflare for one year.

What do I think about the stability of the solution?

The product is stable.

I rate the solution’s stability an eight out of ten.

What do I think about the scalability of the solution?

The solution’s scalability is good.

I rate the solution’s scalability an eight out of ten.

How are customer service and support?

We never need to contact customer service.

How was the initial setup?

The initial setup is straightforward and takes a few hours. One person can do that.

What about the implementation team?

​I did the deployment myself as a solution architect.

What other advice do I have?

You might be on the free edition, depending on your chosen edition. With the free edition, you receive the top ten protection services.

If Microsoft offered something similar to Cloudflare at the same price, it would be much better because you're already on Azure utilizing resources for CI/CD and transitioning to Cloudflare. From the most basic functionalities to the highest level, they are all awesome if you prevent unauthorized access to your website data through penetration testing.

Overall, I rate the solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Technical Lead at a tech vendor with 10,001+ employees
Real User
Jun 3, 2023
Helps to create DNS records and connect Cloudflare to the original server
Pros and Cons
  • "The most valuable feature of the solution is external DNS. It is also very secure. They have their own main server and once you configure it, the product takes care of everything. There are no issues in resolving IPs and low latency is also present."
  • "The tool needs to improve caching of servers. The product needs to include PFX certificate as well."

What is our primary use case?

The product helps to create DNS records and connect Cloudflare to the original server. You can also do load balancing configuration. I work with SaaS solutions. 

How has it helped my organization?

In a single product and with minimal costs, you can get multiple features. 

What is most valuable?

The most valuable feature of the solution is external DNS. It is also very secure. They have their own main server and once you configure it, the product takes care of everything. There are no issues in resolving IPs and low latency is also present. 

What needs improvement?

The tool needs to improve caching of servers. The product needs to include PFX certificate as well. 

For how long have I used the solution?

I am using the product for one year. 

What do I think about the stability of the solution?

The tool is stable. 

What do I think about the scalability of the solution?

The product is scalable and my company has around 5000 users for the tool. 

How are customer service and support?

The product's support needs to be improved since they do not provide proper answers in the required time. 

How would you rate customer service and support?

Neutral

How was the initial setup?

To deploy the solution, you need to enable the Cloudflare dashboard and create a container. After creating the container, you can create Cloudflare DNS records. You need to have Cloudflare CDN to reach your internal servers. The product's deployment will be lengthier for less experienced resources. It takes about 24 hours to complete the deployment process. 

What's my experience with pricing, setup cost, and licensing?

The product's pricing is minimal compared to other products. 

What other advice do I have?

The product requires maintenance from time to time. I would rate the product a seven out of ten. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
Buyer's Guide
Download our free Cloudflare Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2026
Buyer's Guide
Download our free Cloudflare Report and get advice and tips from experienced pros sharing their opinions.