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Cloudflare pros and cons

Vendor: Cloudflare

4.3 out of 5

79 reviews
96% willing to recommend

Pros & Cons summary

Cloudflare enhances website speed and performance with effective caching and reliable DNS services while providing robust DDoS protection and security features like SSL certificates. However, it lacks on-premise solutions and shows inaccuracies in server downtime reporting. Pricing is high, and technical support needs improvement. There is also a need for enhanced features to better integrate with existing systems, impacting deployment flexibility and problem resolution for tech buyers.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Cloudflare significantly improves website speed and performance, reducing page load times and enhancing user experience.

It provides robust DDoS protection, mitigating threats and ensuring website availability even during attacks.

Cloudflare offers excellent caching capabilities, which help manage high server loads efficiently and maintain site accessibility.

It enhances security with built-in services like an SSL certificate and web application firewall, increasing overall protection.

Cloudflare's DNS services deliver fast and reliable performance, with quick DNS record updates and effective load balancing.

CONS

Cloudflare lacks an on-premise or hybrid solution, limiting deployment flexibility for certain customers.

There are issues with Cloudflare's accuracy in indicating server downtime, complicating problem identification.

Pricing and licensing are considered expensive, with a need for mid-tier pricing options.

Technical support is criticized as unresponsive and insufficiently detailed, affecting problem resolution.

There is a need to improve features such as caching, logging, and DNS management for better integration and functionality.

Cloudflare Pros review quotes

General Manager at bKash Limited

Jan 16, 2026

Cloudflare's DNS services deliver the best performance in terms of speed and reliability.

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HA

Owner at Hga consulting

Oct 7, 2025

Cloudflare makes it easier for me to handle and set up DNS for multiple users and multiple clients, and basically go in and access their account, make the changes they need, and it's a one-stop shop.

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MP

Maciej Piaskowy

Senior Security Engineer at ManpowerGroup

Jun 26, 2025

It's a great product because it's scalable, has great coverage, and is mature with good defenses against DDoS attacks.

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ZA

Senior Network and Security Expert at a financial services firm with 201-500 employees

Apr 6, 2026

Cloudflare has positively impacted our organization by giving us flexibility to manage the DNS part, being quite fast, and allowing us to manage everything from a single dashboard, which is quite handy.

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Carlos Alam Hernandez Baruch

Engineer at SITMEXICO

Feb 24, 2025

It is a fast and secure DNS.

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reviewer1245303

Senior Consultant CDN at a comms service provider with 10,001+ employees

Apr 23, 2025

Cloudflare consolidates various capabilities into one product, streamlining processes.

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Product Manager at Infozion

Dec 27, 2023

Smaller businesses have seen great ROI due to the low investment and strong performance.

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Owner at Tech Exchange

Dec 1, 2022

Many websites require an SSL certificate because they sell stuff and want SSL. Cloudflare comes with an SSL certificate built in. It's automatic. You sign yourself up for Cloudflare, and an SSL certificate automatically protects your website. You don't necessarily need a certificate if you have a connection between your website and your host, the server, Cloudflare, and the host.

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reviewer2541525

Principal Cyber Prevent and Defense Engineer at a comms service provider with 1,001-5,000 employees

Sep 10, 2024

The tool is user-friendly.

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Wellington Malagutti

Security Specialist at a tech services company with 1,001-5,000 employees

Feb 24, 2025

The most valuable feature is its usability.

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Cloudflare Cons review quotes

General Manager at bKash Limited

Jan 16, 2026

Regarding uptime, we have faced a couple of incidents due to Cloudflare in recent years, so I cannot say we receive 100% uptime for our region.

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HA

Owner at Hga consulting

Oct 7, 2025

The Cloudflare load balancing capability hasn't really helped in enhancing my website's uptime and resiliency because we don't really get that much traffic; it's mostly remote users, and web hosting is done by a web hosting service.

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MP

Maciej Piaskowy

Senior Security Engineer at ManpowerGroup

Jun 26, 2025

Eventually, things go sideways and require fixes when it would have been easier to prevent the issue initially.

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Free Report: Cloudflare Reviews and More

Learn what your peers think about Cloudflare. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.

893,244 professionals have used our research since 2012.

ZA

Senior Network and Security Expert at a financial services firm with 201-500 employees

Apr 6, 2026

The pricing, setup cost, and licensing for Cloudflare are a bit on the higher side overall.

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Carlos Alam Hernandez Baruch

Engineer at SITMEXICO

Feb 24, 2025

There could be more courses with engineers. I like e-learning, however, having a specialist in a classroom is more comfortable for me.

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reviewer1245303

Senior Consultant CDN at a comms service provider with 10,001+ employees

Apr 23, 2025

Technical support is not well developed. While there are good engineers, Cloudflare does not offer hands-on technical support to fix customer problems but rather a self-service model.

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Product Manager at Infozion

Dec 27, 2023

For the free and Pro plans, Cloudflare could use a simple bot to provide information to users. This would improve support, especially for less advanced users who utilize the free components.

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Owner at Tech Exchange

Dec 1, 2022

It should be easier to collect the logs with companies like Sumo. However, based on my discussions with the salespeople, I understand that's how they make their money. With the enterprise product, they want people doing those kinds of enterprise features to do the logging. They want them to pay a lot of money, and that's where I have an issue with them. That should be a default. You should be able to get the log no matter what. The logging should be universal.

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reviewer2541525

Principal Cyber Prevent and Defense Engineer at a comms service provider with 1,001-5,000 employees

Sep 10, 2024

The integration of LLMs on the dashboard is something that is needed in the tool.

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Wellington Malagutti

Security Specialist at a tech services company with 1,001-5,000 employees

Feb 24, 2025

Cloudflare could be improved by introducing a mid-tier pricing option.

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Show 10 more reviews (out of 70)

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