JIRA Service Management and Agiloft ITSM ITIL Service Desk Suite are competing products in the IT service management arena. JIRA Service Management holds an advantage due to its strong integration capabilities and affordability, appealing to cost-conscious organizations, while Agiloft's extensive customization and robust features are favored by businesses requiring comprehensive coverage.
Features: JIRA Service Management offers integration with Atlassian tools, automated ticketing, and incident management. Agiloft provides deep customization, asset management, and versatility for complex ITIL processes.
Ease of Deployment and Customer Service: JIRA Service Management is easy to deploy with a user-friendly interface but relies on community resources for customer support. Agiloft requires more time for deployment due to its customization but offers professional support throughout the process.
Pricing and ROI: JIRA Service Management offers competitive pricing, beneficial for various budget levels, providing visible ROI. Agiloft involves higher initial costs due to customization but offers long-term ROI with its advanced features, catering to businesses with complex ITSM needs.
| Product | Market Share (%) |
|---|---|
| JIRA Service Management | 7.6% |
| Agiloft ITSM ITIL Service Desk Suite | 0.9% |
| Other | 91.5% |
| Company Size | Count |
|---|---|
| Small Business | 30 |
| Midsize Enterprise | 24 |
| Large Enterprise | 33 |
JIRA Service Management is recognized for customization, ease of use, and integration capabilities, offering flexible workflows and dashboards that enhance ticket management in organizations.
This platform contributes to streamlining business operations with features like automation and real-time updates. Businesses implement JIRA Service Management to manage ITIL processes, support tickets, and issue tracking both internally and externally. It is utilized for project management and lifecycle tracking, with Kanban boards and Confluence integration supporting change, incident, and problem management.
What are the key features of JIRA Service Management?Service management platforms like JIRA Service Management are integral to industries focusing on managing IT services, such as tech firms and support-focused sectors. Organizations frequently utilize its capabilities to enhance their customer service operations, supporting optimal SLA adherence and efficient query management across departments. By tailoring its application to unique operational workflows, companies achieve improved service delivery and responsive issue resolution.
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