Betty Blocks vs ServiceNow comparison

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92% willing to recommend

Betty Blocks

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

ServiceNow and Betty Blocks compete in the application development and service management category. Data comparisons suggest that while ServiceNow provides strong support and cost-effectiveness, Betty Blocks leads with its rich features justifying its price.

Features: ServiceNow offers comprehensive IT service management, automation, and integration capabilities, along with advanced analytics and a large library of pre-built solutions. Betty Blocks focuses on no-code development, rapid application deployment, and offers greater customization and agility.

Ease of Deployment and Customer Service: ServiceNow provides a traditional deployment model with extensive documentation and a strong support system, suitable for large enterprises. Betty Blocks emphasizes a flexible, no-code platform with an emphasis on quick deployment and responsive customer support.

Pricing and ROI: ServiceNow involves a higher initial setup cost with broad functionality offering substantial ROI over time. Betty Blocks offers a competitive pricing model with lower upfront costs, focusing on rapid development tools that may lead to faster ROI.

To learn more, read our detailed Betty Blocks vs. ServiceNow Report (Updated: March 2025).

Betty Blocks vs. ServiceNow

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Helped 845,040 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Betty Blocks

Ranking in Rapid Application Development Software

32nd

Ranking in No-Code Development Platforms

19th

Average Rating

7.6

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow

Ranking in Rapid Application Development Software

2nd

Ranking in No-Code Development Platforms

1st

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

216

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st)

Mindshare comparison

As of April 2025, in the Rapid Application Development Software category, the mindshare of Betty Blocks is 0.2%, down from 0.2% compared to the previous year. The mindshare of ServiceNow is 11.0%, up from 10.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Rapid Application Development Software

Featured Reviews

Hans De Groot

Owner/Operator at Informatieewerkplaats

The solution is stable and has good support, but is expensive

Betty Blocks, when I started with it, was similar to a back-end platform with the ability to have a standardized back-office UI out of the box, which is perfect for a lot of situations. For more customer-facing UIs, we had to create the front end ourselves, building endpoints with HTML and JavaScript. Then Betty Blocks started in 2018 with the page builder. This allowed us to create drag-and-drop interfaces. That was quite cumbersome. Now Betty Blocks is entering a new generation of it - next generation forms - which should be a lot better. The most valuable feature is the back end. The way we can create action flows for things such as sending emails, creating PDF reports, or connecting to web services is very complete. I never experience a lack of functionality in it. The standardized back-office UI is said to be deprecated over time, which is a shame, because it is a real time-saver and is one of their strong points, only if it was kept up-to-date.

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Somnath Kand

Team Lead at LTI - Larsen & Toubro Infotech

Custom integration and reporting lead to efficient ticket management

There is a need for bug or error tracking in ServiceNow. Although there are child incidents or tickets, tracking primary issues or bugs within enhancements is not present. The reporting features in the new portal could be more user-friendly. While it provides options to minimize chart and image sizes, actual implementation doesn't always reflect these changes.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is the back end."

"The most impactful feature in our day-to-day operations is the ticket status, which provides crucial visibility into the progress of each resource or incident."

"I prefer ServiceNow to the competition because of its ease of use, installation and configuration."

"I don't have to look through a whole bunch of other incidents that aren't relevant to me. It's very useful in that sense."

"I like the incident module, which is useful for tracking your incidents and other things. It is a reliable solution."

"Straightforward tool."

"I like that in ServiceNow creating workflows is simpler than that in HP Service Manager. Also, I really like the customization feature. It allows us to customize the service portal and permits us to do a lot of customization per business needs."

"Change management is most valuable."

"We have found the service easy to use, although, we have ended up customising a lot of parameters."

More ServiceNow pros

Cons

"In many cases, they make choices where flexibility is a little bit degraded, but if you leave everything open and the flexibility is great then the usability is a little bit less."

"I would like to see full integration with AI."

"What I find lacking in the software is its ability to query the database."

"Currently, we are finding it a bit difficult to monitor the subscriptions that are being used. The reporting feature related to this can be improved. Its ITOM functionality can be improved. BMC does a better job than ServiceNow in terms of capturing utilization and other such things."

"Their cloud management is also not that great compared to other products."

"The challenge with ServiceNow lies in its expansive portfolio of services. It can be complex, and users may find it expensive and challenging to understand. There is a need for a configurator within ServiceNow that guides users on how to utilize the tool effectively. This configurator should provide insights into licensing, team requirements, and the best licensing model based on whether companies prefer ownership or consumption-based models."

"The interface requires an upgrade."

"There are sometimes challenges with the portal being a bit confusing for new users."

"Their user interface is old-fashioned and outdated, and it can be more friendly for the eye. They can improve the user experience."

"It became kind of complex to set it up without a general lack of knowledge of the particular feature-function capabilities. Features and capabilities could have been explained better to the end-users."

"The visuals are the one area where there is opportunity for improvement."

More ServiceNow cons

Pricing and Cost Advice

"The pricing structure that we have been working with was based on a number of blocks."

"The pricing is quite high, but the pricing is also not very transparent."

"It is fairly expensive."

"We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."

"The licensing cost is based on your partnership with ServiceNow and what you have selected for implementation. There is an annual license cost which is calculated based on your number of devices."

"I know that it's not too bad because people continue to use it and they are happy to renew up their contract."

"ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform."

"The solution is priced for medium to enterprises sized businesses. However, it is expensive compared to competitors."

"Getting the solution up and running is expensive."

"The pricing is reasonable and affordable, making it suitable for businesses ranging from small to large scale."

More ServiceNow pricing and cost advice

See which vendors are best for you

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Top Industries

By visitors reading reviews

Computer Software Company

33%

Educational Organization

Financial Services Firm

Real Estate/Law Firm

Educational Organization

28%

Computer Software Company

10%

Financial Services Firm

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

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Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

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What do you like most about ServiceNow?

The solution has a user-friendly interface.

See all answers

Comparisons

Microsoft Power Apps vs Betty Blocks

Compared 100% of the time

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Compared 8% of the time

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Compared 7% of the time

Pega Platform vs ServiceNow

Compared 6% of the time

IBM Maximo vs ServiceNow

Compared 5% of the time

Microsoft Dynamics CRM vs ServiceNow

Compared 5% of the time

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Product Reports

Rapid Application Development Software

Download Betty Blocks product report

Download ServiceNow product report

Overview

From mobile apps to (customer) portals to back office management and everything in between. The Betty Blocks platform’s ease of use supports every size or complexity of your app. Go as far as you like, the easiest way possible.

Betty Blocks

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

Sample Customers

KPMG, TELE2, Sligro Food Group, Ymere, Flexpoint Group

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Betty Blocks vs. ServiceNow