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BMC TrueSight Operations Management vs Dynatrace comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC TrueSight Operations Ma...
Ranking in Application Performance Monitoring (APM) and Observability
22nd
Ranking in AIOps
8th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
50
Ranking in other categories
Event Monitoring (2nd), IT Infrastructure Monitoring (24th), Cloud Monitoring Software (19th)
Dynatrace
Ranking in Application Performance Monitoring (APM) and Observability
2nd
Ranking in AIOps
2nd
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
347
Ranking in other categories
Log Management (5th), Mobile APM (1st), Container Monitoring (2nd)
 

Mindshare comparison

As of May 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of BMC TrueSight Operations Management is 0.7%, down from 0.9% compared to the previous year. The mindshare of Dynatrace is 10.5%, down from 13.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Srri G - PeerSpot reviewer
The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise
If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.
Anand_Kumar - PeerSpot reviewer
Provides a comprehensive view by integrating with other monitoring systems
There may be an issue since there are many tools like Splunk involved in network monitoring. From an IP perspective, Dynatrace is performing well. If they want to develop in network monitoring, they can, as it's part of their product line. It's not rocketry, so they can accomplish it. If I, as an SI, look at it from an enterprise perspective, considering the cost from the client, I prefer not to go with multiple systems, as they don't provide a complete 360-degree view. They need to improve on claims about being an enterprise system. The definition of enterprise is loosely used, however, from a holistic security perspective, including infrastructure, network, ports, software, applications, transactions, and databases, there are areas lacking, especially in network monitoring tools.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The event management tool builds correlation logic and protection algorithms into a field of events that is valuable when a data center goes down."
"The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good."
"The noise reduction for ticketing works much better than we have seen in a lot of other companies."
"I use the solution to monitor servers, databases, Windows, Linux, and web services."
"Intelligent solution with a proactive monitoring feature and consolidated dashboard that's stable and easy to scale."
"BMC TrueSight Operations Management is easily scalable."
"The tailoring of the knowledge modules has been particularly useful as I can streamline the agents to only report on critical events."
"The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances."
"Enables me to proactively understand the user experience on our site."
"We can know exactly what happened in what time with PurePath."
"Performance has improved substantially since we started using it."
"The real-user monitoring is mostly used to gauge the difference in performance for multitenant applications, This is so we can discern if there are any local network or client-facing issues when we do a comparison between each customer. It is quite important for us to be able to identify a client-side issue, as opposed to a feature managed problem, because we're essentially providing managed services of business applications."
"It is very stable and reliable."
"We use it to monitor over a 1000 servers in AWS."
"With the Agentless monitoring and ability to create custom plugins, we've been able to transform the tool not just into a great APM solution but a really good enterprise monitoring solution too."
"Integration within the CI/CD pipeline helps avoid problems in production by detecting application faults upfront."
 

Cons

"The solution is a little obsolete."
"The product must provide application or service monitoring features."
"The dashboard and performance graphs should include a way to automatically schedule and export reports."
"I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user experience monitoring appliance. This one's quicker than the current one, and reporting side and filtration side are very bad. There are many details we look at and explain what we receive information in the current one, but we cannot have historical data like we do with EUEM. We cannot have a powerful point to look for specific traffic from a specific application and a specific browser. We don't have it in the new one. The current BMC also needs to add the thing that control versions."
"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."
"The solution could improve its price."
"The stability of BMC TrueSight Operations Management needs improvement. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure."
"The product must provide more AI capabilities."
"Infrastructure monitoring could be improved."
"Where we are struggling is being able to pull that information out and combine it with other contextual information that we have in other sources. Mining that data in a big-data environment, and joining it together and coming up with larger types of analysis on it."
"Some technical architectures are based on an event mechanism operating via a publish/subscribe system. APM technology sometimes reaches its limits to go upstream."
"Improvements in Synthetic monitoring would be great. Certain features of thick client, if available in the web interface, would also be a great improvement."
"Cloud monitoring is insufficient. We would prefer Dynatrace to make more partnerships with major cloud applications like Salesforce, C4C, etc."
"I would like a testing module focused on quality gates."
"Needs support for more technologies."
"I am unable to use Synthetic to automate user login."
 

Pricing and Cost Advice

"The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model."
"The tool is moderately expensive."
"We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support..."
"The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that."
"Pricing is very high."
"It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."
"Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30..."
"We're end-of-lifeing it now. Overall, the licensing costs of BMC are a challenge for us in that they're hard costs, whereas open-source monitoring has soft costs, where it's harder to line-item."
"We are buying more licenses, because we are seeing more value."
"Purchasing through the AWS Marketplace is excellent."
"Its price is quite high. Although it is worth it, it would be better if its price is reduced. They base their prices around licensing. Their prices are based on agent licensing and consumption licensing. Both of these can be a bit cheaper, but if they are the best in the market, as I consider them to be, I assume that their prices will be higher. They are delivering the product for that price."
"Licensing is a bit complicated for Dynatrace, and pricing is dependent on how much your organization invests."
"Dynatrace is still kind of an expensive solution compared to others. But I recognize that they are ahead of the competition when we do a feature by feature comparison."
"It is quite costly. Dynatrace was the most expensive, compared to the other products we looked at. But it was also a lot better. If you want value for your money, Dynatrace is the way to go."
"Everything is great, but the licensing could always be cheaper. With the every growing tool set of Ops teams, we find it harder to budget for tooling while ensuring we still have the proper insight into our applications."
"The limitations I see are more to do - and maybe it's because of the nature of the job I have - but they have to do with pricing. It's a little bit pricey. It's a very good tool. It's worth the price, to a certain degree. But it's hard to justify when it's that costly."
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Top Industries

By visitors reading reviews
Financial Services Firm
25%
Computer Software Company
14%
Manufacturing Company
6%
Government
6%
Educational Organization
36%
Financial Services Firm
16%
Computer Software Company
7%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
Any advice about APM solutions?
The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not f...
What cloud monitoring software did you choose and why?
While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything els...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
 

Also Known As

ProactiveNet, TrueSight Operations Management
No data available
 

Overview

 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express
Find out what your peers are saying about BMC TrueSight Operations Management vs. Dynatrace and other solutions. Updated: April 2025.
851,604 professionals have used our research since 2012.