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BMC TrueSight Operations Management vs IDERA SQL Safe Backup comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC TrueSight Operations Ma...
Ranking in Event Monitoring
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
50
Ranking in other categories
Application Performance Monitoring (APM) and Observability (22nd), IT Infrastructure Monitoring (26th), Cloud Monitoring Software (20th), AIOps (8th)
IDERA SQL Safe Backup
Ranking in Event Monitoring
18th
Average Rating
5.0
Reviews Sentiment
4.1
Number of Reviews
3
Ranking in other categories
Backup and Recovery (87th)
 

Mindshare comparison

As of April 2025, in the Event Monitoring category, the mindshare of BMC TrueSight Operations Management is 9.7%, down from 16.2% compared to the previous year. The mindshare of IDERA SQL Safe Backup is 0.2%, down from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Event Monitoring
 

Featured Reviews

Srri G - PeerSpot reviewer
The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise
If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.
it_user386274 - PeerSpot reviewer
You can't see any metrics about how long it took you to backup the entire server. We've had a huge reduction in the nightly backup footprint size.
Idera treats a backup of a SQL Server as if it is essentially a single backup job of each individual database. You can't see any metrics about how long it took you to backup the entire server. It doesn't handle restoration to different drives very easily, and it won't create folder structures if they don't exist already. It cannot be used to implement replication on another instance without first converting files back into SQL Server .bak files. There appears to be LOTs of shortcomings. [All of these short-comings are still very much present even after 6 months of feedback to Idera. No solution is in sight.] Still has a focus on individual databases and not for entire server recoveries. Have tried adjusting max threads values, but it seems to have little affect and Idera is still researching the issue.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The ability to pull hosts together to show what processes are running, so it can be used for change management."
"It is a scalable solution."
"It is breadth. It covers so many different technologies which can roll up into a single console."
"The solution has a very good business event manager tool."
"The tool is flexible enough to be customized based on customer requirements."
"TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great."
"Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it."
"The most valuable features of the solution are alert management, alert generation, and event management."
"The compression, because it drastically reduces the disk space."
"It has reduced our backup time and simplified our backup processes across all the servers."
 

Cons

"More modules for less popular applications and better documentation."
"The dashboards are not good. We have a limited dashboard, and if we want better dashboards, we need to use other solutions like Grafana because the TrueSight dashboards are not good."
"In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions."
"Reporting would be an area for improvement in TrueSight... We have almost 800 customers today on TrueSight and just under 10,000 assets. We need to be able to give a customer some information. If the customer's product fails, they'll ask us, "Did it have a problem beforehand?" We have all those events and we know all the problems it had beforehand. We have to be able to give them access to that kind of reporting. That's an enhancement that we need."
"The solution's support service could be better."
"The dashboard and performance graphs should include a way to automatically schedule and export reports."
"The pricing could be better."
"The product must provide more AI capabilities."
"Make sure you check your backups on a regular basis. Backups do get missed with this tool, for whatever reason."
"I would like to see the pieces that they have put in the web only to be put into the thick client sitting on the desktop client."
"The way the filtering goes, if you filter on your view, there is no indication that you have made a selection."
 

Pricing and Cost Advice

"Consider scalability very carefully: how much you want to monitor and what components are very important. Then, depending on these two things, filter out unwanted metrics or attributes. If you do a good job at filtering the data, then your licensing costs will be manageable."
"The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that."
"Annual licensing amount depends on the customers requirements. Support is an additional fee and there are options for three and five year support."
"They have changed the licensing fees."
"The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model."
"It is a relatively inexpensive solution."
"We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support..."
"The tool is moderately expensive."
"The product's pricing is a good value. They have a straightforward licensing model."
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Top Industries

By visitors reading reviews
Financial Services Firm
25%
Computer Software Company
15%
Manufacturing Company
7%
Government
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
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Also Known As

ProactiveNet, TrueSight Operations Management
SQL Safe Backup
 

Overview

 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
Woman's Hospital; Sisters of Mercy Hospital System; University Medical Center; MetTel; PPG Industries; 3M; Abbott Laboratories; Comcast; Daimler; GameStop; Hormel Foods; Marriott International; Merck; NCR; United Technologies; City of Lynnwood; Linfosys B.V.; TRI-KES; American Customer Care; Merck & Co., Inc.; Service Corporation International; Fresenius Vascular Care Inc.; Bates White; TechPro Inc.; TW Metals, Inc.; Tulane University; ISO Group; Ameriben Solutions; Instron Corporation; Sentric, Inc.; SPIE; GAS Distribution Company of Thessaloniki and Thessaly SA; American Printing House for the Blind; Paysafe; Freeman Decorating Services, Inc.; Sentric, Inc.; Auburn University; Corporate Communications Group; Sagicor Financial Corporation; Crystal Run Healthcare; Principality Building Society; Experiencias Xcaret; Missoula County; Shellpoint Partners LLC; Solix Inc.; Advicent Solutions, Inc.; Phoenix Newspaper Inc.; Park Place Technologies; Kelly & Associates Insurance Group; Boston Medical Center; Service Corporation International; eResearchTechnology, Inc.
Find out what your peers are saying about BMC TrueSight Operations Management vs. IDERA SQL Safe Backup and other solutions. Updated: March 2025.
845,040 professionals have used our research since 2012.