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Cisco Duo vs CyberArk Certificate Manager comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 15, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.4
Cisco Duo enhances productivity and security while reducing costs and breaches, proving cost-effective despite initial setup challenges.
Sentiment score
4.8
CyberArk Certificate Manager automates certificate distribution, reducing costs and supporting security across cloud and on-premises systems, despite configuration challenges.
Not having MFA means you cannot put a price tag on that because you will be hit with ransomware immediately.
Director at a tech vendor with 10,001+ employees
I think Cisco Duo offers a good return on investment for startups, newer organizations, or those utilizing cloud-based applications.
Identity and Access Management Principal at Mobily
I have not seen ROI with Cisco Duo; probably the opposite, because it impedes productivity time to be able to get into the system.
Network Engineer at West Kentucky Rural Electric Cooperative Corporation, Inc.
Earlier, we had an operations team of seven people to manage certificates manually, but now it has reduced costs by reducing the team to two people with the help of the certificate management tool.
Cybersecurity Solution Architect at Advance Auto Parts
CyberArk Certificate Manager is doing its best with multiple layers of security.
Section Head Cybersecurity at a energy/utilities company with 5,001-10,000 employees
I have seen a return on investment in terms of money saved and time saved.
Cybersecurity Manager at a financial services firm with 11-50 employees
 

Customer Service

Sentiment score
6.8
Cisco Duo's customer service is efficient and knowledgeable, with high satisfaction despite occasional initial support delays.
Sentiment score
6.5
CyberArk Certificate Manager's support is praised for expertise and responsiveness, though improvements in ticketing and downtime are noted.
They got back to us quickly, were nice, and gave us what we needed.
Infrastructure Engineer at a government with 501-1,000 employees
I would rate their support 10 out of 10.
Senior Network Engineer Specialist at Zenith Comp Co.,Ltd.
I would rate support for Cisco Duo a 10, as I have never had a negative experience.
Information Technology Contractor at Insight global
Inquiries are typically addressed the same day, with most issues, even complex ones, resolved within 24 hours.
Global Security Systems Consultant at a insurance company with 10,001+ employees
Venafi's technical support is excellent, with even their first-tier support being in-house and highly competent.
Systems Engineer at a insurance company with 51-200 employees
Their technical support is knowledgeable and helpful, making Venafi stand out among other CyberArk products.
Solution Engineer at a comms service provider with 10,001+ employees
 

Scalability Issues

Sentiment score
7.7
Cisco Duo's cloud-based infrastructure offers seamless scalability and flexible licensing, efficiently supporting diverse and expanding user bases.
Sentiment score
5.9
CyberArk Certificate Manager offers scalable certificate management, efficiently supports diverse user bases, and integrates with minimal expansion issues.
In my last contracting position, it was a large one for a major worldwide airline that had hundreds of thousands of devices that could use Cisco Duo, and it scaled very well.
Information Technology Contractor at Insight global
You would not need many more engineers to manage Cisco Duo even if we scale up to 500 employees because it is so simple to manage.
Manager, Customer Success at SRC.SI sistemske integracije d.o.o.
Cisco Duo is scalable for organizational growth.
Technical Consultant at a tech vendor with 10,001+ employees
This role-based access control enhances scalability and efficiency by providing a focused view of necessary information.
Global Security Systems Consultant at a insurance company with 10,001+ employees
Horizontal scaling is a necessity rather than vertical scaling.
Solution Engineer at a comms service provider with 10,001+ employees
Scalability with Venafi is good; you can definitely use it if you have ten thousand certs, a thousand certs, a million, or a couple million.
Senior Security Engineer at a tech services company with 1-10 employees
 

Stability Issues

Sentiment score
8.2
Cisco Duo is praised for reliable performance, minimal outages, prompt notifications, and effective support, with disruptions rarely being internal.
Sentiment score
6.5
CyberArk Certificate Manager is generally stable with 99% uptime, despite occasional bugs and issues, especially in cloud versions.
We have not had any Cisco Duo outages across all the companies I have worked for that utilize Cisco Duo.
Senior Engineer at Frontline Fighter Ltd
The stability has been excellent.
Manager, Customer Success at SRC.SI sistemske integracije d.o.o.
I did not notice any downtime or crashes with Cisco Duo.
CTO at Red IT Solutions
Venafi's stability has been consistently reliable.
Global Security Systems Consultant at a insurance company with 10,001+ employees
Venafi is a stable product. It's definitely more stable than others.
Senior Security Engineer at a tech services company with 1-10 employees
I observed that in the last year, CyberArk Certificate Manager was down two to three times without any notification.
Certified Ethical Hacker at Skillogic
 

Room For Improvement

Cisco Duo requires enhancements in integration, pricing, UI, documentation, authentication methods, AI features, and update speed.
CyberArk Certificate Manager enhancements include UI improvements, increased automation, expanded integrations, simplified setup, and better support and notifications.
If you don't have internet access, you can't access your computer, only local access is available.
Security and Network Team Lead
It lacks some dynamic identity management features compared to other products such as SailPoint.
Senior Iam Associate at Cognizant
Cisco should allow easier integration with third-party equipment because Cisco's own equipment is expensive.
Procurement Officer at Emerging Systems
Expanding the range of out-of-the-box integrations would significantly improve the user experience.
Global Security Systems Consultant at a insurance company with 10,001+ employees
The yearly DNS verification required by certificate authorities necessitates manual intervention, hindering full automation.
Systems Engineer at a insurance company with 51-200 employees
They are pushing for cloud adoption, but we prefer on-premises solutions due to regulatory concerns.
Solution Engineer at a comms service provider with 10,001+ employees
 

Setup Cost

Cisco Duo offers user-based pricing with straightforward setup, while Microsoft integration can be a competitive consideration for some.
CyberArk Certificate Manager pricing is complex and costly, yet many organizations find it competitive and worth the investment.
The pricing is acceptable to them.
Vice President at Next Info Tech Solutions Inc
Their website lists $3 per month per user for the Essential license.
Senior Network Engineer Specialist at Zenith Comp Co.,Ltd.
One of my customers recently received a billing statement charging 3,600 US dollars for 100 users for one year.
Sr. Network Security Engineer at Topnet Internet Services Provider. Riyadh, Saudi A
Venafi offers good value for the cost.
Global Security Systems Consultant at a insurance company with 10,001+ employees
The pricing has increased for us, impacting our organization due to its operational expenditure (OPEX).
Solution Engineer at a comms service provider with 10,001+ employees
For our budget, Venafi's cost is moderate. It's not expensive as internal certificate generation is free, and we only pay for the public CA certificate signer and for storage in Venafi.
Software Development Engineer 2 at Expedia Group
 

Valuable Features

Cisco Duo offers simplicity, integration, and security with features like passwordless authentication, intuitive management, and phishing-resistant measures.
CyberArk Certificate Manager excels in certificate management, supporting Zero Trust, enhancing efficiency, and improving compliance through automation.
From a management perspective, I appreciate that we can enroll or control devices on the back end for people who get a new phone and forget to handle Cisco Duo properly and need to add a new device.
Network Engineer at a educational organization with 501-1,000 employees
Our company benefits from all those features of Cisco Duo with confidence, and we feel very secure with it in terms of authentication of our logins.
Vice President at Next Info Tech Solutions Inc
The benefit of having a complete passwordless environment in our organization is that it's gotten people away from using the sticky note under their keyboard - which is a huge problem.
Director, Technology at Deer Creek High School
The most valuable feature of Venafi is the automation that helps save time and reduce human error.
Global Security Systems Consultant at a insurance company with 10,001+ employees
It ensures centralized certificate management, which is crucial for compliance and maintaining best practices.
Systems Engineer at a insurance company with 51-200 employees
What I like best about Venafi is that it's very easy to get somebody on a call and get any of my questions answered.
Senior Security Engineer at a tech services company with 1-10 employees
 

Categories and Ranking

Cisco Duo
Ranking in Authentication Systems
2nd
Average Rating
8.8
Reviews Sentiment
7.0
Number of Reviews
116
Ranking in other categories
Single Sign-On (SSO) (3rd), Access Management (3rd), ZTNA as a Service (3rd), Cisco Security Portfolio (1st), Multi-Factor Authentication (MFA) (1st)
CyberArk Certificate Manager
Ranking in Authentication Systems
8th
Average Rating
8.2
Reviews Sentiment
6.0
Number of Reviews
20
Ranking in other categories
Certificate Management Software (2nd)
 

Mindshare comparison

As of March 2026, in the Authentication Systems category, the mindshare of Cisco Duo is 4.8%, down from 9.9% compared to the previous year. The mindshare of CyberArk Certificate Manager is 1.9%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Authentication Systems Mindshare Distribution
ProductMindshare (%)
Cisco Duo4.8%
CyberArk Certificate Manager1.9%
Other93.3%
Authentication Systems
 

Featured Reviews

Charles Slaustas - PeerSpot reviewer
Information Technology Contractor at Insight global
Supports seamless authentication for users across multiple organizations and personal portals
The features I use in Cisco Duo include Duo Pushes to confirm my identity to the device, and eventually as MFA security was increased, I actually had to use exchange passcodes. Sometimes, I have to go into the site and get into Cisco Duo to retrieve the passcode, and many of them have been two-factor, where the sites send a passcode that I have to enter into Cisco Duo. It has been more of the latter. I have not seen issues with lagging or crashing on Cisco Duo's end; it was usually on the client end, often because someone set up a bad upgrade or there were connection issues with the Cisco Duo cloud through the administrative site.
Karthik Kashyap T H - PeerSpot reviewer
Lead Engineer at a retailer with 10,001+ employees
Eliminates certificate expiration outages and offers good customization and reporting capabilities
Even though it allows for email editing, until version 23.1, you had to log on to the server, and the console itself used to take a lot of time. That has changed from the last release onwards. When you're defining the flow, there are some areas that can probably cause confusion to the users. If you want to rename the default field, you cannot rename it, which caused a lot of confusion during the initial days until everyone got settled in. Allowing the renaming or updating of the default field is something Certificate Manager can improve on. Certificate Manager has both the on-prem and the cloud versions, but the on-prem version is far more mature than the cloud version, which lacks a lot of features that the on-prem version offers, at least when we did the POC and evaluated the product. The maturity of the cloud version needs improvement. Additionally, when considering the on-prem version, there is a minor glitch in the system. When an administrator makes changes, they have flexibility regarding the approval flow. When dealing with a certificate that requires approval from several different teams, there is a minor glitch in the system where the name of the approver does not appear. This is a bug that we are currently addressing. Additionally, there is room for improvement in key management. Changing the default account name is not a straightforward process; it can be quite tedious. This is an area where improvements could be made. If there is a particular workflow that we want to tweak, right now, we can achieve it only via a PowerShell script. It would be great if they could also support a small Python script or anything to expand their scripting or adaptable workflow code base. Even though we can call another script from a PowerShell script, if someone doesn't have knowledge of PowerShell, that would be challenging.
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Top Industries

By visitors reading reviews
Manufacturing Company
11%
Financial Services Firm
8%
Computer Software Company
8%
Comms Service Provider
8%
Financial Services Firm
16%
Computer Software Company
9%
Insurance Company
7%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise24
Large Enterprise54
By reviewers
Company SizeCount
Small Business8
Large Enterprise17
 

Questions from the Community

How does Duo Security compare with Microsoft Authenticator?
We switched to Duo Security for identity verification. We’d been using a competitor but got the chance to evaluate Duo for 30 days, and we could not be happier. Duo Security is easy to configure a...
What is your experience regarding pricing and costs for Duo Security?
I cannot speak to the financial planning of the organization, but I can confirm that Cisco Duo falls within the security budget that has been allocated to us.
What needs improvement with Duo Security?
Areas that have room for improvement in Cisco Duo include pricing, as Cisco is quite expensive, and the fact that Cisco Duo relies heavily on external identity providers such as Active Directory or...
What is your experience regarding pricing and costs for Venafi?
In terms of pricing, they are a little costly, but they are the best in the market today, so I would say they are worth every penny, rating them again at seven or eight.
What needs improvement with Venafi?
CyberArk Certificate Manager can be improved, particularly in terms of integrations with other tools. I would like to see improvements in integrations with ID, Kerberos, or with other companies for...
What advice do you have for others considering Venafi?
Since using CyberArk Certificate Manager, I have seen specific outcomes such as a reduction in incidents because I can work with CyberArk Certificate Manager, where digital certificates are everywh...
 

Also Known As

Duo Security
Venafi
 

Overview

 

Sample Customers

Information Not Available
Surescripts, CME Group, TD Bank Group, Aetna, MoneyGram, Zions Bancorp, Cisco
Find out what your peers are saying about Cisco Duo vs. CyberArk Certificate Manager and other solutions. Updated: March 2026.
884,933 professionals have used our research since 2012.