

Cisco Duo and CyberArk Certificate Manager compete in the security software category. Cisco Duo appears to have an advantage in user-friendly security solutions, while CyberArk is stronger in certificate management critical for Zero Trust architectures.
Features: Cisco Duo is renowned for its ease of use, broad multi-factor authentication (MFA) options, and cutting-edge offerings like Identity Intelligence and passwordless authentication. CyberArk Certificate Manager specializes in automating the certificate lifecycle and efficiently managing machine identities, which is essential for reducing operational risks in established enterprises.
Room for Improvement: Cisco Duo can further improve its integration offerings and enhance support for legacy systems. It also faces challenges regarding pricing, AI capabilities, and reliance on mobile devices. CyberArk Certificate Manager could benefit from simplified installation processes and better integration with older applications. Improvements in the customization of dashboards and documentation are also needed to enhance usability.
Ease of Deployment and Customer Service: Cisco Duo is adaptable to cloud, hybrid, and on-premises environments, supported by extensive documentation that eases deployment and troubleshooting, although some users report inconsistent support response times. CyberArk Certificate Manager also offers deployment flexibility but is criticized for complex setups, with customer support being dependable yet needing swifter issue resolutions and more proactive notifications.
Pricing and ROI: Cisco Duo's pricing is praised for being transparent and scalable, providing fair rates for large enterprises, making it a good investment due to its positive impact on security and user productivity, as reflected in lower authentication costs. CyberArk Certificate Manager, while viewed as more expensive, justifies its investment through comprehensive certificate management, which improves efficiency and governance.
Not having MFA means you cannot put a price tag on that because you will be hit with ransomware immediately.
I think Cisco Duo offers a good return on investment for startups, newer organizations, or those utilizing cloud-based applications.
I have not seen ROI with Cisco Duo; probably the opposite, because it impedes productivity time to be able to get into the system.
Earlier, we had an operations team of seven people to manage certificates manually, but now it has reduced costs by reducing the team to two people with the help of the certificate management tool.
CyberArk Certificate Manager is doing its best with multiple layers of security.
I have seen a return on investment in terms of money saved and time saved.
They got back to us quickly, were nice, and gave us what we needed.
I would rate their support 10 out of 10.
I would rate support for Cisco Duo a 10, as I have never had a negative experience.
Inquiries are typically addressed the same day, with most issues, even complex ones, resolved within 24 hours.
Venafi's technical support is excellent, with even their first-tier support being in-house and highly competent.
Their technical support is knowledgeable and helpful, making Venafi stand out among other CyberArk products.
In my last contracting position, it was a large one for a major worldwide airline that had hundreds of thousands of devices that could use Cisco Duo, and it scaled very well.
You would not need many more engineers to manage Cisco Duo even if we scale up to 500 employees because it is so simple to manage.
Cisco Duo is scalable for organizational growth.
This role-based access control enhances scalability and efficiency by providing a focused view of necessary information.
Horizontal scaling is a necessity rather than vertical scaling.
Scalability with Venafi is good; you can definitely use it if you have ten thousand certs, a thousand certs, a million, or a couple million.
We have not had any Cisco Duo outages across all the companies I have worked for that utilize Cisco Duo.
The stability has been excellent.
I did not notice any downtime or crashes with Cisco Duo.
Venafi's stability has been consistently reliable.
Venafi is a stable product. It's definitely more stable than others.
I observed that in the last year, CyberArk Certificate Manager was down two to three times without any notification.
If you don't have internet access, you can't access your computer, only local access is available.
It lacks some dynamic identity management features compared to other products such as SailPoint.
Cisco should allow easier integration with third-party equipment because Cisco's own equipment is expensive.
Expanding the range of out-of-the-box integrations would significantly improve the user experience.
The yearly DNS verification required by certificate authorities necessitates manual intervention, hindering full automation.
They are pushing for cloud adoption, but we prefer on-premises solutions due to regulatory concerns.
The pricing is acceptable to them.
Their website lists $3 per month per user for the Essential license.
One of my customers recently received a billing statement charging 3,600 US dollars for 100 users for one year.
Venafi offers good value for the cost.
The pricing has increased for us, impacting our organization due to its operational expenditure (OPEX).
For our budget, Venafi's cost is moderate. It's not expensive as internal certificate generation is free, and we only pay for the public CA certificate signer and for storage in Venafi.
From a management perspective, I appreciate that we can enroll or control devices on the back end for people who get a new phone and forget to handle Cisco Duo properly and need to add a new device.
Our company benefits from all those features of Cisco Duo with confidence, and we feel very secure with it in terms of authentication of our logins.
The benefit of having a complete passwordless environment in our organization is that it's gotten people away from using the sticky note under their keyboard - which is a huge problem.
The most valuable feature of Venafi is the automation that helps save time and reduce human error.
It ensures centralized certificate management, which is crucial for compliance and maintaining best practices.
What I like best about Venafi is that it's very easy to get somebody on a call and get any of my questions answered.
| Product | Mindshare (%) |
|---|---|
| Cisco Duo | 4.8% |
| CyberArk Certificate Manager | 1.9% |
| Other | 93.3% |


| Company Size | Count |
|---|---|
| Small Business | 41 |
| Midsize Enterprise | 24 |
| Large Enterprise | 54 |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Large Enterprise | 17 |
Cisco Duo is a cloud-based identity security platform safeguarding critical resources for any user and device worldwide. Known for its ease of use, Duo offers seamless protection across multi-cloud, hybrid, and on-premises environments.
Cisco Duo is designed to secure access with identity-first protection and provides extensive visibility throughout an organization's identity ecosystem. Offering multi-factor authentication, Duo facilitates easy integration and management, allowing teams to protect data effectively on VPNs, applications, and networks. Its single-pane management improves security processes while enhancing trust, making it suitable for diverse IT infrastructures.
What are the key features of Cisco Duo?
Which benefits and ROI should users consider?
In industries like education and finance, Cisco Duo is widely employed to secure multi-factor authentication across platforms such as email, databases, and servers. Its integration capabilities with Microsoft 365, Active Directory, and VPNs like AnyConnect are instrumental in verifying user identities using mobile apps or OTPs, catering effectively to both remote and on-premise environments.
CyberArk Certificate Manager automates and streamlines certificate processes, reducing errors and enhancing efficiency. It centralizes management, supports compliance, and improves certificate lifecycle management with customizable features.
CyberArk Certificate Manager offers a streamlined approach to managing certificates, focusing on automation that minimizes manual intervention and errors. Its discovery and centralized management enhance operational efficiency, while integration capabilities facilitate seamless handling of certificates across systems like AWS and Azure. Users benefit from its user-friendly, intuitive interface, robust reporting, and customizable notifications, which improve compliance, reduce bottlenecks, and allow for custom field creation. Though the on-premises version is mature, there is room for improvement in cloud service integration and out-of-the-box features. Additional enhancements are needed in documentation clarity, hardware security module support, and diverse scripting language support.
What are the most important features of CyberArk Certificate Manager?CyberArk Certificate Manager finds applications across multiple industries like finance and healthcare where stringent security protocols are critical. Organizations use it for server authentication and managing application IDs, ensuring compliance and preventing outages. Its integration with major cloud platforms and automation of installations across endpoints makes it an ideal choice for companies focusing on enhancing security and operational efficiency.
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