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ClearSight Analyzer vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ClearSight Analyzer
Ranking in Network Monitoring Software
92nd
Average Rating
10.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
New Relic
Ranking in Network Monitoring Software
9th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
173
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (3rd), AIOps (4th)
 

Mindshare comparison

As of April 2026, in the Network Monitoring Software category, the mindshare of ClearSight Analyzer is 0.4%, up from 0.1% compared to the previous year. The mindshare of New Relic is 1.4%, down from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
New Relic1.4%
ClearSight Analyzer0.4%
Other98.2%
Network Monitoring Software
 

Featured Reviews

DT
Senior Network Engineer at Montgomery College
Shows question being asked, breaks it down and it'll just show you who's not answering
I wouldn't want the interface to go towards the web because they did have a version that was inside of the TruView product. It was more web-based and, to me, the web-based applications lose the robustness of the intimacy of a true character interface. I liked that they were on that path and I hope that they stay on that path because it just looks like it's a better product. I would like to see a multi-user version where you can have a launch platform and, potentially, instead of buying six licenses you buy 12 seats or something like that. From a centralized platform, you could have multiple users using that particular product in a series of different ways. That's what I'd like to see, rather than having everybody running a standalone one on their own workstation.
BasilJiji - PeerSpot reviewer
System Engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"What ClearSight will do is it actually maps out the conversation for you."
"This is the best protocol analyzer I've used and I've used some from WildPackets and quite a few other places."
"Customer Service: Excellent. Technical Support: Excellent."
"The most valuable features are the dashboards and tracing."
"New Relic shows how much time each SQL transaction (SQL query) is taking to execute, so the client can pinpoint the query and modify it so that it takes less time to execute."
"New Relic has proven itself as a very reliable and convenient way to monitor your servers and applications."
"It is a software solution as a service, so I don't have to manage it on-premise."
"The UI interface and navigation make it easy for a novice user to quickly use the provided relevant performance application data to determine how well their application is performing and to see other areas which may require some further tuning."
"The scalability of New Relic APM is good; we have not had any issue with scalability when we use different types of loads, and it worked very well."
"The technical support is quite good."
 

Cons

"I would like to see a multi-user version where you can have a launch platform and, potentially, instead of buying six licenses you buy 12 seats or something like that."
"I was upset when they sold the product to NETSCOUT."
"They could improve the education process and how people understand that these tools are very technical. Right now, if someone was to pick it up from day one, it is a very steep learning curve."
"About six months to a year ago, we invested a lot of time automating a lot of our interactions with New Relic. However, their API couldn't do a lot of things, and even getting a list of errors was impossible without scrubbing every application/server manually and checking health conditions yourself."
"They could improve the education process and how people understand that these tools are very technical. Right now, if someone was to pick it up from day one, it is a very steep learning curve."
"The browser isn't exactly reliable."
"I would like if it could have predictive analysis. Today, we only have the option to configure thresholds."
"Error handling and reporting is a little lackluster, but they're announcing a whole new analytics approach."
"However, there could be problems or hiccups with the integration with Java-based services and microservices."
"Doesn't recognized some third party transaction traces."
 

Pricing and Cost Advice

"It was pretty modest because you could get it in different ways. I think the six licenses, at that time, were about $1,000 each. But then again, I work for a school and educators tend to get discounts on things. So maybe it cost us about five or six hundred a copy."
"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."
"Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace."
"We feel it's a little bit pricey."
"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."
"The price of New Relic could improve. It is expensive."
"It would be nice if we could buy it annually instead of monthly."
"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."
"The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing."
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Top Industries

By visitors reading reviews
Construction Company
17%
Retailer
8%
Comms Service Provider
8%
Manufacturing Company
8%
Financial Services Firm
15%
Computer Software Company
8%
Manufacturing Company
8%
Outsourcing Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise50
Large Enterprise77
 

Questions from the Community

Ask a question
Earn 20 points
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...
 

Also Known As

No data available
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Japan Atomic Energy Research Institute
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about Zabbix, Auvik, Datadog and others in Network Monitoring Software. Updated: March 2026.
886,077 professionals have used our research since 2012.