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ConnectWise ScreenConnect vs Microsoft Intune comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 6, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ConnectWise ScreenConnect
Ranking in Remote Access
17th
Average Rating
8.4
Reviews Sentiment
7.8
Number of Reviews
37
Ranking in other categories
Virtual Meetings (10th)
Microsoft Intune
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
265
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
 

Mindshare comparison

As of May 2025, in the Remote Access category, the mindshare of ConnectWise ScreenConnect is 1.5%, down from 1.7% compared to the previous year. The mindshare of Microsoft Intune is 9.4%, down from 11.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access
 

Featured Reviews

Todd Blake - PeerSpot reviewer
Simple to set up, reasonable pricing, and useful remote control capabilities
I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.
Joseph Merusi - PeerSpot reviewer
Everything has worked better since we started using it
Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Remote support is efficient and easy for our end users to receive support."
"We like the fact that on our website we can have the ConnectWise bit embedded, and it has instructions for the end-user about what they need to do. Previously, on LogMeIn, we used to have to almost talk them through everything... ConnectWise has step-by-step instructions, depending on the browser."
"Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy."
"Unattended access is the most important feature."
"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."
"It's very low maintenance."
"Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle."
"It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues."
"Fortunately, now everything is streamlined into a single, unified platform."
"The initial setup is not complex."
"It supports end-users who tend to lock their devices quite frequently. Its conditional access policy helps us keep the users logged into their devices."
"The biggest thing for us is enforcing logins only from devices that are managed by Intune."
"Intune provides full endpoint visibility and IT control across device platforms. You can individualize it for your company with the Intune Company Portal app."
"The automatic patching is the most valuable feature of Intune."
"Intune has automated the deployment of patches and applications, which is more efficient and easier."
"The standout features of Intune are its excellent mobile device management and highly effective application management capabilities."
 

Cons

"They could provide a toolbox for the plan I'm on."
"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."
"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."
"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."
"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."
"I would like ConnectWise Control to be more transparent on the real costs to renew their license."
"The solution is a little bit complicated when you want to implement it."
"The recent redesign has made it slower and basically worthless."
"The tool's tunnel gateway is not very good, making it an area where improvements are required."
"From my level of analysis, the feature I would prefer to see added to Microsoft Intune is extensive support. Anything that helps to diagnose the problem and solve it would be useful."
"Intune has limited integration with non-Microsoft solutions."
"Although Intune is from the same provider, its integration with other Microsoft products, like Microsoft Defender or Microsoft Purview, could be improved."
"While no specific feature requires immediate improvement, the ongoing expansion of reporting and inventory capabilities promises to enhance its utility."
"There's a significant discrepancy in Intune pricing between tenants."
"The most significant challenge is reporting and monitoring. The reporting accuracy for deploying applications and all aspects of Intune needs to be improved."
"Intune should support platforms other than Windows. We have encountered several limitations, especially when handling iOS devices."
 

Pricing and Cost Advice

"I download the product for free with ConnectWise RMM's license."
"ConnectWise Control is not an overly expensive tool. Its pricing is reasonable."
"We pay $85 per month for each user for a ConnectWise package with multiple solutions."
"Good price and works well."
"Make sure you have enough licensing for all the techs that you have."
"It is priced fairly."
"We pay an annual licensing fee."
"I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."
"Microsoft licenses are costly."
"I rate Intune five out of 10 for pricing. It's expensive."
"Intune comes with the licensing that is common for large organizations. However, Microsoft has recently released many add-ons that are very expensive, especially for large organizations or corporations."
"Its price is fair. It's a normal price. It isn't too expensive or too cheap."
"It's a bit expensive from a licensing perspective, especially as we look to have organizations with tenants across the globe."
"It comes with the E5 plan. We bought the E5 plan from Microsoft."
"The pricing needs improvement."
"The pricing for Intune and the competitor products are all within the same range, there is no true advantage when it comes to cost."
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Top Industries

By visitors reading reviews
Computer Software Company
21%
Financial Services Firm
11%
Manufacturing Company
11%
Healthcare Company
6%
Educational Organization
18%
Computer Software Company
12%
Financial Services Firm
8%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for ConnectWise Control?
I download the product for free with ConnectWise RMM's license.
What needs improvement with ConnectWise Control?
All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas wh...
How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes it easy to control security and manage the usage of mobile apps when you have a ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of the things I like about it: Pros: Protected productivity: Intune gives you th...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also access to both Microsoft’s user community as well as around-the-clock customer s...
 

Also Known As

ConnectWise Control, ScreenConnect
Intune, MS Intune, Microsoft Endpoint Manager
 

Overview

 

Sample Customers

Jon Rosen Systems
Mitchells and Buzzers, Callaway
Find out what your peers are saying about ConnectWise ScreenConnect vs. Microsoft Intune and other solutions. Updated: April 2025.
851,604 professionals have used our research since 2012.