ConnectWise ScreenConnect and Microsoft Intune both compete in remote access and endpoint management. ConnectWise ScreenConnect is stronger for smaller organizations due to its pricing and straightforward features, while Microsoft Intune's integration with Microsoft services makes it more suitable for larger enterprises.
Features: ConnectWise ScreenConnect provides remote access with unattended access, cross-platform compatibility, and third-party tool integration. Users appreciate its user-friendly interface and security compliance functionalities. Microsoft Intune offers comprehensive endpoint management focused on Windows, with features like conditional access and integration within the Microsoft ecosystem, appealing to enterprises requiring extensive reporting and security.
Room for Improvement: ConnectWise ScreenConnect needs enhancements in reporting and reducing false positives during installation. Simplifying the setup process and improving cross-platform support would improve user experience. Microsoft Intune should focus on enhancing third-party application patching, supporting non-Microsoft OSes like Mac and Linux, and resolving latency issues when applying policies.
Ease of Deployment and Customer Service: ConnectWise ScreenConnect supports hybrid cloud, on-premises, and private cloud deployments, providing flexibility and generally positive customer service experiences with responsive support. Microsoft Intune primarily supports public cloud deployment while offering hybrid solutions. Its technical support is satisfactory but could improve in responsiveness and customer understanding.
Pricing and ROI: ConnectWise ScreenConnect is appreciated for reasonable pricing, particularly for smaller operations, and a positive ROI due to reduced travel and efficiency in remote support. Microsoft Intune, part of various Microsoft 365 bundles, provides value when integrated with other Microsoft services, although its stand-alone pricing might be high for smaller businesses.
With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.
Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.
Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.
What are the key features of Microsoft Intune?
What benefits should users look for in reviews?
In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.
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