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Control-M vs Pega Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 20, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.4
Control-M enhances efficiency and reduces costs by automating operations, increasing productivity, and supporting large enterprise centralization.
Sentiment score
7.6
Pega Platform boosts efficiency, revenue, and ROI up to 80% through improved processes, automation, and quick digital transformation.
The main return on investment with Helix Control-M has been a reduction in downtime and minimization of manual interventions, which has improved our operational efficiency.
You can run a million batch jobs or tasks at night when all of your highly skilled people are at home sleeping.
It has reduced the total cost of ownership by 30% to 40%.
 

Customer Service

Sentiment score
7.4
Control-M's support is praised for responsiveness and expertise, though complex cases need better communication and troubleshooting efficiency.
Sentiment score
6.8
Pega Platform's customer support receives mixed reviews; premium service users report higher satisfaction but slower response for critical issues.
The technical support is very polite, helpful, and available 24/7.
If something fails at 3 AM in the morning, you need to fix it and get it back up and working really quickly.
The immediate acknowledgment and solutions provided by BMC's support team make it stand out compared to other tools.
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
The technical support from Pega is very low, rating a one or two out of ten.
Pega's technical support team is very helpful.
 

Scalability Issues

Sentiment score
7.7
Control-M is praised for scalability and robust functionality, though cost may be a concern for some enterprises.
Sentiment score
7.6
Pega Platform is scalable across industries with some performance challenges, requiring robust infrastructure and strategic capacity planning.
It can absorb more workload wherever needed.
As the workload on Control-M increases, its scalability is much higher.
I would rate it a nine out of ten for scalability.
 

Stability Issues

Sentiment score
7.7
Control-M is highly reliable with minimal glitches, praised for prompt support, regular updates, and high user satisfaction.
Sentiment score
7.7
Pega Platform is generally stable and reliable, but high task volumes or configurations can cause occasional glitches.
The downtime is higher compared to AWS.
The testing and development phases need to be more rigorous before releasing patches.
The stability of the Helix Control-M solution is good.
 

Room For Improvement

Control-M needs upgrades in analysis, reporting, interface, cost, monitoring, scalability, and integration for better usability and competitiveness.
Users report Pega Platform's complexity, UI issues, and limited customization, seeking improved AI, better support, and enhanced integration.
They could provide more documentation and tutorials to make the initial setup easier to understand.
There should be an automation system for developers to set it up more easily and quickly.
What they've done about scheduling, other people are still trying to figure out.
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
My learning curve in robotics has been challenging.
 

Setup Cost

Control-M is costly but valued by enterprises for robust features, especially in banking and healthcare, with complex licensing.
Pega Platform is costly for small businesses, offering scalable features and negotiable pricing, ideal for large enterprises.
The licensing cost is very high, and they often consider switching to IBM Workload Scheduler or other options.
Pricing is generally affordable, though some features cost a bit more.
The best cell phone will always be more expensive.
Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.
The pricing is expensive, and this is an issue.
 

Valuable Features

Control-M enhances enterprise operations with automation, seamless integration, cross-platform support, and advanced features for reliable, scalable workload management.
Pega Platform offers rapid deployment, strong integration, and flexible workflows with extensive functionalities for diverse industry needs.
Automation is more advanced, deployment is fast, and version control has been simplified.
The user interface is comprehensive and lets me view all my jobs on one page, monitor everything, and access the job history.
Control-M provides workflow orchestration, including scheduling, deploying, managing, and monitoring workflows.
Management capabilities such as dashboards.
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.
 

Categories and Ranking

Control-M
Ranking in Process Automation
2nd
Average Rating
8.8
Reviews Sentiment
7.0
Number of Reviews
122
Ranking in other categories
Managed File Transfer (MFT) (4th), Workload Automation (1st)
Pega Platform
Ranking in Process Automation
3rd
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
82
Ranking in other categories
Business Rules Management (1st), Business Process Management (BPM) (6th), Rapid Application Development Software (6th), Low-Code Development Platforms (7th)
 

Mindshare comparison

As of May 2025, in the Process Automation category, the mindshare of Control-M is 4.4%, up from 3.9% compared to the previous year. The mindshare of Pega Platform is 6.3%, down from 11.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

Pedro Fuentes - PeerSpot reviewer
Cost-effective, excellent support, and centralized access and control
They have a department that handles requests for enhancements. I talked to Control-M guys back in October or November when they had a gathering here in Atlanta. We talked about not being able to go back in history in Helix Control-M for more than two weeks. We submitted a request for enhancement. They told us that they are working on it, and they are thinking of expanding that to 30 days. We would like to see it expand to 90 days, but they are working on it. In Control-M, we were able to go back 180 days, but that was on-prem. The storage of that data was on our own servers. We know that storage is money, and we do not expect them to store that much of the data, but at least 30 to 60 days seem proper.
Mallik-Kesavaraju - PeerSpot reviewer
Significantly improves the overall cycle time, and offers robotic automation, and the BPM workflow
The extensive availability of ready-made gadgets in Pega BPM is a double-edged sword. While it offers convenience, it also leads to a steeper learning curve. Our developers and business analysts need to invest significant time and effort to fully understand and utilize the platform's capabilities. In essence, it's a complex product that demands a deep understanding to be used effectively. So, it cuts both ways. This complexity can be both an advantage and a disadvantage, depending on the user's expertise. So, the learning curve is pretty high! So, it's very good if you are a professional user, but you need to be a really good professional user to use this solution effectively.
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Top Industries

By visitors reading reviews
Financial Services Firm
28%
Computer Software Company
13%
Manufacturing Company
7%
Insurance Company
6%
Financial Services Firm
28%
Computer Software Company
12%
Manufacturing Company
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Control-M compare with AutoSys Workload Automation?
Control-M acts as a single, centralized interface for monitoring and managing all batch processes, which is helpful because nothing gets left unattended since it is all visible in one place, and th...
What do you like most about Control-M?
First of all, the shift from manual to automation has been valuable. We have a tool that can automate.
What is your experience regarding pricing and costs for Control-M?
It depends. It's packaged in such a way that you can buy the base model without all of the fancy stuff. You can try and keep your price similar to competitors. I guess it's natural throughout the w...
Is Pega BPM easy to work with and can beginners utilize this software?
You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...
Have you encountered any issues while using Pega BPM and were you assisted by the company?
My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...
When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?
Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...
 

Comparisons

 

Also Known As

Control M
Pega BPM, Pegasystems, SmartBPM, PegaRULES
 

Overview

 

Sample Customers

CARFAX, Tampa General Hospital, Navistar, Amadeus, Raymond James, Railinc
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Find out what your peers are saying about Control-M vs. Pega Platform and other solutions. Updated: April 2025.
851,604 professionals have used our research since 2012.