CyberArk Endpoint Privilege Manager vs KACE Systems Management Appliance (SMA) comparison

CyberArk Endpoint Privilege Manager vs. KACE Systems Management Appliance (SMA)

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

7.2

CyberArk Endpoint Privilege Manager enhances security, reduces risks and costs, saves resources, and protects sensitive information effectively.

Sentiment score

7.3

KACE Appliance boosts productivity and reduces costs by streamlining system management, cutting labor needs, and simplifying processes.

Deploying CyberArk Endpoint Privilege Manager has secured the infrastructure, which saves money, time, and resources.

For more quotes and insights, download the CyberArk Endpoint Privilege Manager report

Lead Consultant at a tech vendor with 501-1,000 employees

I consider CyberArk Endpoint Privilege Manager's return on investment to be good since it effectively accomplishes the goals expected from privilege access management solutions.

Diego Rivera

Commercial and Technical Professional Manager at Evolution Technologies Group

The return on investment is seen in the quick access to information, good inventory management, and efficient systems management.

For more quotes and insights, download the KACE Systems Management Appliance (SMA) report

Avocat at Star Boxes India Pvt Ltd

Customer Service

Sentiment score

6.2

CyberArk Endpoint Privilege Manager support is knowledgeable but needs improvements in response times, accessibility, and first-level assistance.

Sentiment score

6.6

KACE Systems Management Appliance users praise the responsive, professional support and ITNinja for high satisfaction despite mixed experiences.

They respond immediately to our inquiries, resolve issues promptly, and provide valuable guidance, especially in critical situations.

Security Delivery Analyst at Accenture

We engage them when needed and receive prompt responses that typically resolve our issues.

Global Security Systems Consultant at a insurance company with 10,001+ employees

Earlier, we received support for normal tickets within a day, but now it takes one or two days to resolve issues.

For more quotes and insights, download the CyberArk Endpoint Privilege Manager report

Lead Consultant at a tech vendor with 501-1,000 employees

I would rate the customer support for Quest KACE Systems Management Appliance (SMA) as a 10.

Server Administrator III at a university with 1,001-5,000 employees

The customer service is very good, providing quick customer support in Spanish.

For more quotes and insights, download the KACE Systems Management Appliance (SMA) report

Avocat at Star Boxes India Pvt Ltd

Scalability Issues

Sentiment score

7.7

CyberArk Endpoint Privilege Manager efficiently scales for large deployments, praised for growth-centered architecture despite integration complexities.

Sentiment score

7.1

KACE SMA efficiently manages endpoints, easily scales, integrates well with virtual environments, and accommodates growth with minimal setbacks.

We can set permissions per team or department, allowing some teams to elevate specific applications while others have different permissions.

Global Security Systems Consultant at a insurance company with 10,001+ employees

CyberArk Endpoint Privilege Manager is quite scalable.

For more quotes and insights, download the CyberArk Endpoint Privilege Manager report

Security Delivery Analyst at Accenture

The available reports and other security tools assist in scaling it according to my organization's needs.

Gani Habib

Cybersecurity Manager at a consultancy with 10,001+ employees

The product is very scalable as it supports 10,000 thousand endpoints with just one appliance.

Avocat at Star Boxes India Pvt Ltd

We have outgrown the size of one KACE appliance and are now running two.

For more quotes and insights, download the KACE Systems Management Appliance (SMA) report

Server Administrator III at a university with 1,001-5,000 employees

Stability Issues

Sentiment score

8.2

CyberArk Endpoint Privilege Manager is stable, with 99.99% uptime, reliable on Windows, needing console improvements and minimal memory.

Sentiment score

8.1

KACE SMA is stable and reliable, with quick support for issues and minimal downtime, appreciated for its resilience.

It is a robust solution that has effectively supported our environment without major issues.

Security Delivery Analyst at Accenture

Since implementing it, we have not experienced any outages or stability issues.

Global Security Systems Consultant at a insurance company with 10,001+ employees

CyberArk Endpoint Privilege Manager offers multiple options for creating and stopping policies.

For more quotes and insights, download the CyberArk Endpoint Privilege Manager report

Lead Consultant at a tech vendor with 501-1,000 employees

KACE Systems Management Appliance (SMA) is stable and secure;

For more quotes and insights, download the KACE Systems Management Appliance (SMA) report

Security Administrator at EbixCash

Room For Improvement

CyberArk Endpoint Privilege Manager needs improved integration, user interface, and pricing, along with enhanced compatibility and functionality.

KACE SMA users seek enhanced scalability, reporting, UI design, easier remote management, and better integration with reduced resource consumption.

CyberArk Endpoint Privilege Manager could be improved by simplifying the administration process, specifically when setting up policies and applications.

Global Security Systems Consultant at a insurance company with 10,001+ employees

Currently, no user-based policy option is available inside the EPM console.

For more quotes and insights, download the CyberArk Endpoint Privilege Manager report

Lead Consultant at a tech vendor with 501-1,000 employees

Some features provided in the self-hosted version of EPM are not supported in the software as a service version, like connection to some analysis applied by Palo Alto.

Marek Neumann

Solution Architect at a consultancy with 10,001+ employees

Currently, we have to go into each org to deploy applications when we need them all across the university.

Server Administrator III at a university with 1,001-5,000 employees

The dashboard could be more interactive; for example, it should provide alerts if an endpoint is vulnerable to viruses.

Security Administrator at EbixCash

The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface.

For more quotes and insights, download the KACE Systems Management Appliance (SMA) report

Avocat at Star Boxes India Pvt Ltd

Setup Cost

CyberArk Endpoint Privilege Manager's high pricing is justified by its quality, features, and appeal to large enterprises in finance.

KACE SMA's per-device licensing offers cost-effective scalability and comprehensive management, providing value across various organization sizes.

CyberArk Endpoint Privilege Manager is slightly expensive, but costs can be negotiated to become more competitive.

Gani Habib

Cybersecurity Manager at a consultancy with 10,001+ employees

CyberArk Endpoint Privilege Manager is costly compared to other solutions.

For more quotes and insights, download the CyberArk Endpoint Privilege Manager report

Lead Consultant at a tech vendor with 501-1,000 employees

I've received feedback that the pricing is high, however, for me, the value it brings is worth the cost.

Padmanabha Hegde

Manager at a computer software company with 1,001-5,000 employees

The pricing is in the middle range of the market, not too expensive but not the cheapest either.

Avocat at Star Boxes India Pvt Ltd

My experience with pricing, setup cost, and licensing for Quest KACE Systems Management Appliance (SMA) is that, hands down, it beat all of the others in simplicity and pricing.

Server Administrator III at a university with 1,001-5,000 employees

In terms of cost-effectiveness, considering a situation where I want to deploy KACE Systems Management Appliance (SMA) for just pushing updates, it is completely fine.

For more quotes and insights, download the KACE Systems Management Appliance (SMA) report

Security Administrator at EbixCash

Valuable Features

CyberArk Endpoint Privilege Manager enhances security by managing privileges, integrating seamlessly, and preventing ransomware while ensuring regulatory compliance.

KACE SMA enhances productivity with off-hours deployment, automation, and streamlined asset and license management through a single interface.

CyberArk Endpoint Privilege Manager effectively reduces malicious content in applications by allowing us to identify and block dangerous applications.

For more quotes and insights, download the CyberArk Endpoint Privilege Manager report

Security Delivery Analyst at Accenture

It allows them to granularly manage controls to prevent some malicious activities on the endpoint machine.

reviewer1247523

Head of Sales Services Department at a comms service provider with 51-200 employees

CyberArk Endpoint Privilege Manager enhances computer security by providing minimal access, effectively preventing ransomware attacks.

Gani Habib

Cybersecurity Manager at a consultancy with 10,001+ employees

Scripting has saved us hundreds of hours over the years when patching these vulnerabilities compared to how we did it before.

Server Administrator III at a university with 1,001-5,000 employees

Overall, KACE Systems Management Appliance (SMA) helps streamline my processes by allowing me to check the uptime and downtime of machines, whether they are connected to the internet or not, and how long a machine has been switched off.

Security Administrator at EbixCash

The most valuable features include simplicity, which makes systems management easier and faster, especially for device management.

For more quotes and insights, download the KACE Systems Management Appliance (SMA) report

Avocat at Star Boxes India Pvt Ltd

Categories and Ranking

CyberArk Endpoint Privilege...

Ranking in Endpoint Compliance

5th

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Privileged Access Management (PAM) (4th), Anti-Malware Tools (5th), Application Control (3rd), Ransomware Protection (5th)

KACE Systems Management App...

Ranking in Endpoint Compliance

7th

Average Rating

8.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Client Desktop Management (3rd), Remote Monitoring and Management (RMM) (12th), Patch Management (9th), Unified Endpoint Management (UEM) (10th)

Mindshare comparison

As of April 2026, in the Endpoint Compliance category, the mindshare of CyberArk Endpoint Privilege Manager is 11.4%, up from 6.9% compared to the previous year. The mindshare of KACE Systems Management Appliance (SMA) is 7.6%, up from 3.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Endpoint Compliance Mindshare Distribution
Product	Mindshare (%)
CyberArk Endpoint Privilege Manager	11.4%
KACE Systems Management Appliance (SMA)	7.6%
Other	81.0%

Endpoint Compliance

Featured Reviews

Padmanabha Hegde

Manager at a computer software company with 1,001-5,000 employees

MFA boosts protection and has blocking capabilities but dependency on other solutions complicates deployment

The main issues I experience are related to deployment, which requires dependency on other solutions like AD or SCCM. These tools need to be defined and synced with the client or agent and master, sometimes needing manual checks. The agent may have problems syncing, which complicates deployment, especially when users leave the organization, however, agents remain licensed since the server still maintains licenses. Additionally, compared to other endpoint managers like Thycotic, CyberArk Endpoint Privilege Manager lacks recording capabilities, which limits its functionality for critical applications. A feature that records activity, even when bypassing CyberArk Endpoint Privilege Manager, would be beneficial.

Read full review

Centralized software deployment has simplified endpoint control but needs stronger security alerts

Security Administrator at EbixCash

What I like best about KACE Systems Management Appliance (SMA) is that it allows pushing custom-made applications to all computers that have KACE Systems Management Appliance (SMA) endpoint installed. This makes it easier for the organization to push patches and updates. If I need to push EDR updates, I can use KACE Systems Management Appliance (SMA), as it automatically updates the EDR on that endpoint, and that is a great feature. Overall, KACE Systems Management Appliance (SMA) helps streamline my processes by allowing me to check the uptime and downtime of machines, whether they are connected to the internet or not, and how long a machine has been switched off. I can also gather hardware details and software inventory from it. I can show a live demonstration if a video conference can be arranged. Incident resolution capabilities with KACE Systems Management Appliance (SMA) have improved operational efficiency for system administrators, as it makes it easier to track machines with KACE Systems Management Appliance (SMA), gather their IP addresses, and push several updates, patches, or software deployments at once. I can design compliances as per my requirements, such as ensuring passwords are reset after 45 days.

Read full review

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885,728 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

14%

Manufacturing Company

11%

Computer Software Company

Government

University

11%

Non Profit

Government

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	9
Large Enterprise	18

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	20
Large Enterprise	16

Questions from the Community

Looking for recommendations and a pros/cons template for software to detect insider threats

This is an inside-out --- outside-in --- inside-in question, as an insider can be an outsider as well. There is no short answer other than a blend of a PAM tool with Behavioral Analytics and Endpo...

What do you like most about CyberArk Endpoint Privilege Manager?

The most valuable feature of the solution is its performance.

What is your experience regarding pricing and costs for CyberArk Endpoint Privilege Manager?

I believe it's quite a reasonably priced solution. It's not very common to use CyberArk because it's a niche solution, but customers who are willing to control administrative accounts are willing t...

What is your experience regarding pricing and costs for Quest KACE Systems Management?

My experience with pricing, setup cost, and licensing for Quest KACE Systems Management Appliance (SMA) is that, hands down, it beat all of the others in simplicity and pricing.

What needs improvement with Quest KACE Systems Management?

I wish Quest KACE Systems Management Appliance (SMA) would have a top-down approach since we use orgs; currently, we have to go into each org to deploy applications when we need them all across the...

What is your primary use case for Quest KACE Systems Management?

My main use case for Quest KACE Systems Management Appliance (SMA) is to deploy applications and maintain security, and we use it day-to-day to handle those tasks. With Quest KACE Systems Managemen...

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Product Reports

CyberArk Endpoint Privilege Manager

Download CyberArk Endpoint Privilege Manager product report

CyberArk Endpoint Privilege Manager report

KACE Systems Management Appliance (SMA)

Download KACE Systems Management Appliance (SMA) product report

KACE Systems Management Appliance (SMA) report

Also Known As

Viewfinity

Dell KACE Systems Management

Overview

CyberArk Endpoint Privilege Manager, a critical and foundational endpoint control addresses the underlying weaknesses of endpoint defenses against a privileged attacker and helps enterprises defend against these attacks through removing local admin rights, enforcing least privilege, and implementing foundational endpoint security controls across all Windows, macOS and Linux endpoints from hybrid to cloud environments.

Click here for a free 30 day trial: CyberArk Endpoint Privilege Manager free trial

CyberArk

KACE Systems Management Appliance offers integration capabilities, efficient image deployment, and comprehensive asset management. It supports centralized management across diverse devices and locations, simplifying IT processes and enhancing security.

KACE Systems Management Appliance provides single-pane visibility for endpoint management, mass software deployment, automated patch management, robust scripting, and detailed inventory tracking. It streamlines IT management and improves cyber-security compliance through remote software updates and centralized IT request handling. Despite struggles with scalability and the need for interface improvements, it enables efficient device imaging, script automation, and network management through detailed reporting. Organizations find it effective for software deployment, asset management, and endpoint monitoring, serving thousands of IoT devices and desktops.

What are the key features of KACE Systems Management Appliance?

Integration capabilities: Seamlessly connects with existing IT systems.
Efficient image deployment: Facilitates quick and effective distribution of system images.
Comprehensive asset management: Provides detailed tracking and management of IT assets.
User-friendly helpdesk: Simplifies handling IT requests and issues.
Automated patch management: Ensures devices are up-to-date with security patches.
Robust scripting: Allows for automation of complex IT tasks.
Detailed inventory tracking: Maintains accurate records of all IT assets.

What benefits should users expect from KACE Systems Management Appliance?

Simplified IT processes: Centralized management enhances operational efficiency.
Improved security: Streamlines cyber-security compliance through automated updates.
Flexibility in customizations: Adapts to specific IT environment needs.
Increased productivity: Efficient ticketing and reporting ease organizational operations.
Remote software updates: Ensures all devices are current, reducing security risks.

In healthcare, KACE Systems Management Appliance is used for maintaining device compliance and security standards. Educational institutions benefit from its capabilities to manage large numbers of endpoints across campuses. In finance, it aids in strict compliance requirements through automated patch management and detailed reporting. Retail sectors leverage its asset management features to streamline operations across numerous locations.

Quest Software

Sample Customers

Information Not Available

Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King

CyberArk Endpoint Privilege Manager vs. KACE Systems Management Appliance (SMA)