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Devo vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.5
Devo enhances data analysis and threat detection cost-effectively, offering scalability, customization, and efficiency in resource allocation.
Sentiment score
6.1
New Relic effectively enhances application performance by quickly resolving issues, saving time, and improving customer satisfaction.
There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.
System engineer at a retailer with 10,001+ employees
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
senior software at Norton Lifelock
After implementing New Relic, we have decreased staffing requirements while saving time and money.
Senior Observability Engineer I at a computer software company with 51-200 employees
 

Customer Service

Sentiment score
6.7
Devo's customer service is praised for responsiveness and effectiveness, but some seek better documentation and clarity in ticket handling.
Sentiment score
7.3
New Relic's customer service is praised for its responsiveness and support, though some users desire quicker, clearer responses.
I rate the customer support a nine out of ten because of their timely technical guidance and responsiveness during the deployment and troubleshooting periods.
Cyber Security Engineer Ii (Vulnerability & Threat Management) at FICO
Both response time and support quality need attention.
Team Lead SOC at a tech services company with 51-200 employees
If I drop an email to them, they will respond quickly to my email.
Senior DevOps Engineer at a tech vendor with 10,001+ employees
Customer support from New Relic is very good, and we rarely need to create support tickets.
senior software at Norton Lifelock
They are very polite and helped him out.
Cloud Engineer at TO THE NEW Digital
 

Scalability Issues

Sentiment score
7.0
Devo's cloud-based architecture ensures impressive scalability, efficiently managing large data volumes and integrating users across regions without limitations.
Sentiment score
7.6
New Relic is highly scalable, supporting varied workloads and environments, aided by seamless AWS integration and a flexible SaaS model.
Devo is a unified SIEM solution designed to handle growing log volumes and enterprise-scale monitoring requirements.
Cyber Security Engineer Ii (Vulnerability & Threat Management) at FICO
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
senior software at Norton Lifelock
It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.
Cloud Engineer at TO THE NEW Digital
Regarding New Relic's scalability, it excels at the enterprise level for cloud integrations that can utilize tags.
Senior Observability Engineer I at a computer software company with 51-200 employees
 

Stability Issues

Sentiment score
7.3
Devo is praised for its stability, reliable uptime, proactive support, and effective management of large deployments despite minor issues.
Sentiment score
7.9
New Relic is stable, reliable, and efficient, with swift issue resolution, though minor performance hiccups occur occasionally.
It is stable and reliable for our security operations.
Cyber Security Engineer Ii (Vulnerability & Threat Management) at FICO
New Relic lags sometimes.
Cloud Engineer at TO THE NEW Digital
New Relic is stable based on my experience, as I have not seen any problems with the UI.
Contingent Worker at a retailer with 10,001+ employees
 

Room For Improvement

Devo's Activeboards need better customization, integration, UI, and AI capabilities, while cost and usability require attention.
Users request plugin enhancements, better data retention, third-party integration, improved interface, and optimized alerting, dashboards, and pricing.
This is particularly evident when dealing with failed login attempts and determining true versus false positives.
Strategic Account Executive at a computer software company with 51-200 employees
UI improvements, a simplified dashboard, or an easier reporting workflow could further improve analyst productivity.
Cyber Security Engineer Ii (Vulnerability & Threat Management) at FICO
I would appreciate more third-party integrations including Fortinet and others.
Team Lead SOC at a tech services company with 51-200 employees
If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.
System engineer at a retailer with 10,001+ employees
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Platform Software Engineer 4 at Nexthink
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
Senior SRE Engineer at SentinelOne
 

Setup Cost

Devo offers transparent pricing per gigabyte, with potential metadata charges, including 400-day storage and additional feature benefits.
New Relic's pricing is often seen as high but justified by its comprehensive features, despite confusing models.
The pricing of the product is reasonable if we compare it with other Gartner leading products like Splunk, LogRhythm, Microsoft Sentinel, Google SecOps.
Team Lead SOC at a tech services company with 51-200 employees
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
senior software at Norton Lifelock
My experience with pricing, setup cost, and licensing for synthetic monitoring is that minions used to cost a lot.
DevOps engineer at a tech company with 5,001-10,000 employees
As we talk about pricing, it is not that much cheaper.
Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees
 

Valuable Features

Devo impresses with real-time analytics, intuitive UI, customization, advanced alerting, cloud-native architecture, and 400 days of data retention.
New Relic offers real-time monitoring, easy dashboards, and alerting, enhancing performance insights with integration and predictive analytics.
When they see a spike in a line chart for a failed login, which could be a true or false attempt, they can click that spike, and a table widget on the same active board instantly populates with raw logs of data for those specific failed logins.
Strategic Account Executive at a computer software company with 51-200 employees
When the analyst uses queries to search, it pulls the data quickly, in a second, which aids us greatly with the investigation.
Cyber Security Engineer Ii (Vulnerability & Threat Management) at FICO
It utilizes 400 days of hot data, allowing queries to run very fast and yield results quicker than other tools in terms of security and SIEM capability.
Senior Cloud Engineer at a tech services company with 201-500 employees
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
Head of API at a marketing services firm with 11-50 employees
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
Senior SRE Engineer at SentinelOne
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
senior software at Norton Lifelock
 

Categories and Ranking

Devo
Ranking in IT Operations Analytics
7th
Ranking in AIOps
13th
Average Rating
8.4
Reviews Sentiment
6.5
Number of Reviews
26
Ranking in other categories
Log Management (18th), Security Information and Event Management (SIEM) (18th)
New Relic
Ranking in IT Operations Analytics
3rd
Ranking in AIOps
4th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
176
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), Mobile APM (2nd), Cloud Monitoring Software (3rd)
 

Mindshare comparison

As of August 2026, in the IT Operations Analytics category, the mindshare of Devo is 4.6%, down from 5.2% compared to the previous year. The mindshare of New Relic is 8.2%, down from 15.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Operations Analytics Mindshare Distribution
ProductMindshare (%)
New Relic8.2%
Devo4.6%
Other87.2%
IT Operations Analytics
 

Featured Reviews

Usama Khan - PeerSpot reviewer
Team Lead SOC at a tech services company with 51-200 employees
Advanced threat hunting has improved SOC visibility and now supports faster incident response
Devo can improve in how its connectors enhance integration with third-party tools. Devo's architecture works by having you deploy a relay server in the data center of the client side and Devo SIEM is basically on the AWS cloud. There are specific ports which are enabled on the relay server, which are 514 and 13000, 13151, 152. However, when we talk about databases and custom integrations, there are not default ports in the relay server. No default ports are defined. For JDBC drivers, the port number is 1433, but it is not in the relay server. You have to add it manually. For Oracle RDBMS, the port is 1521, and it is also not there by default. I would appreciate more third-party integrations including Fortinet and others. Machine learning models can also be improved. Playbooks in the SOAR can also be improved. Regarding playbooks for automation, we utilize playbooks for automation in SOAR for automated IOC blocking on a firewall, on a web application firewall, on DNS security, etc. The only option for us to run the playbook is to schedule the job for it. However, if I want to manually run the playbook, there is no option for doing so. This needs improvement.
BasilJiji - PeerSpot reviewer
System engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Construction Company
10%
Outsourcing Company
9%
Manufacturing Company
9%
Financial Services Firm
14%
Outsourcing Company
9%
Manufacturing Company
9%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise5
Large Enterprise12
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise52
Large Enterprise79
 

Questions from the Community

What is your experience regarding pricing and costs for Devo?
The pricing of the product is reasonable if we compare it with other Gartner leading products like Splunk, LogRhythm, Microsoft Sentinel, Google SecOps. Its licensing model is basically on per-day ...
What needs improvement with Devo?
Devo can improve in how its connectors enhance integration with third-party tools. Devo's architecture works by having you deploy a relay server in the data center of the client side and Devo SIEM ...
What is your primary use case for Devo?
I am using Devo myself. Basically, I work at an MSSP, and we provide services to the organization for Security Operation Centers. In our Security Operation Center, we provide the service of SIEM vi...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with New Relic Insights?
I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...
What is your primary use case for New Relic Insights?
As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...
 

Comparisons

 

Also Known As

No data available
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

United States Air Force, Rubrik, SentinelOne, Critical Start, NHL, Panda Security, Telefonica, CaixaBank, OpenText, IGT, OneMain Financial, SurveyMonkey, FanDuel, H&R Block, Ulta Beauty, Manulife, Moneylion, Chime Bank, Magna International, American Express Global Business Travel
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about Devo vs. New Relic and other solutions. Updated: June 2026.
908,834 professionals have used our research since 2012.