IBM Maximo vs JIRA Service Management comparison

The compared IBM and Atlassian solutions aren't in the same category. IBM is ranked #1 in EAM , with an average rating of 8.5, and holds a 13.1% mindshare in the category. Atlassian is ranked #2 in ISM , with an average rating of 8.2, and holds a 6.9% mindshare. Additionally, 86% of IBM users are willing to recommend the solution, compared to 93% of Atlassian users who would recommend it.

IBM Maximo

Read 32 IBM Maximo reviews

5,418 Views
2,492 Comparison Views

86% willing to recommend

JIRA Service Management

Read 90 JIRA Service Management reviews

8,557 Views
6,247 Comparison Views

93% willing to recommend

IBM Maximo

JIRA Service Management

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Executive Summary

We performed a comparison between IBM Maximo and JIRA Service Management based on real PeerSpot user reviews.

Find out what your peers are saying about IBM, Infor, IFS and others in Enterprise Asset Management (EAM).

To learn more, read our detailed Enterprise Asset Management (EAM) Report (Updated: May 2026).

Buyer's Guide

Enterprise Asset Management (EAM)

May 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Maximo

Average Rating

8.2

Number of Reviews

Ranking in other categories

Enterprise Asset Management (EAM) (1st), Billing Software (5th)

JIRA Service Management

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Help Desk Software (2nd), IT Service Management (ITSM) (2nd)

Mindshare comparison

IBM Maximo and JIRA Service Management aren’t in the same category and serve different purposes. IBM Maximo is designed for Enterprise Asset Management (EAM) and holds a mindshare of 13.1%, down 29.1% compared to last year.
JIRA Service Management, on the other hand, focuses on IT Service Management (ITSM), holds 6.9% mindshare, down 9.8% since last year.

Enterprise Asset Management (EAM) Mindshare Distribution
Product	Mindshare (%)
IBM Maximo	13.1%
Oracle Enterprise Asset Management	7.3%
IFS Cloud Platform	6.6%
Other	73.0%

Enterprise Asset Management (EAM)

IT Service Management (ITSM) Mindshare Distribution
Product	Mindshare (%)
JIRA Service Management	6.9%
ServiceNow	14.2%
BMC Helix ITSM	5.5%
Other	73.4%

IT Service Management (ITSM)

Featured Reviews

Antony Mishra

Java Software Engineer at GPA

Asset management has become streamlined and decision-making is now driven by lifecycle data

The best features IBM Maximo offers are that it is very simple to deploy on OpenShift using Ansible playbooks. It also has excellent support for integration, is simple to configure, and the asset register is very straightforward. Work management and managing inventory are seamless. In terms of integration support, I have used preventive maintenance, work generation, accurate work execution planning, tracking actuals, and I can easily integrate with other tools and systems. IBM Maximo Suite gives me a single place where service cycles are standardized and tied to compliance. IBM Maximo has positively impacted my organization as it has been a very useful tool. It reduced human error by moving away from pen and paper-based scheduling. It saved cost by minimizing unexpected downtime of assets, with approximately 50% of time being saved. We have also reduced overwork among staff by removing redundant information and smoothing task flows. It helps us scale our team without micromanaging small issues.

Read full review

Sohaib Ahmad

Vice President Service Delivery at quixel

Comprehensive workflows and data views have supported complex teams but still need cost improvements

JIRA Service Management is costly. The pricing structure needs improvement. When I add some plugins, I have to pay the cost for every user whether they are using it or not. For smaller companies, the detailed workflow editing and the kind of details that JIRA Service Management provides would be complex. For startups and smaller companies, JIRA Service Management would be complex. The cloud offering is easier because I don't have to manage the infrastructure. There are two templates of the project: company-managed and team-managed. Team-managed is a newer feature, which is good for startup-kind companies where they don't need control over data from multiple projects displaying in one dashboard. For startups, JIRA Service Management is somewhat complex with its schemes and everything. Capacity management should be improved in terms of additional features in the next release of JIRA Service Management.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The large range of configurability of the product is great, since everyone has a different way of doing things."

"They have a real strength of tracking the asset itself along with the condition of the asset, the maintenance of the asset and who has access to the asset, etc."

"The most powerful features are the database and integration with CMDB."

"Our measurable results show that unplanned downtime decreased by a minimum of 15 to 20%, work order processing time decreased by 30%, data consistency across sites significantly improved, and preventive maintenance compliance increased by 20 to 25%."

"We were able to scale perfectly."

"We are very thankful to have IBM integrated with our own Legacy cloud-based system"

"The most valuable feature is asset management maintenance as well as asset management overall."

"The large range of configurability of the product is great, since everyone has a different way of doing things."

More IBM Maximo pros

"A good organizational tool."

"I think that people should really go for it because of its ease of use."

"The most valuable features are the flexibility of defining your own workflows and automation around the workflows, and the integration with the gate or any repository."

"Jira gets the basics right in terms of the Product Backlog and a Scrum Board that Scrum Teams can use to manage Sprint Backlogs."

"It's easy to set up the solution."

"I'm mainly working in the ITSM module of JIRA Service Management, and the integration between the system incident and how you can link all the records to the change makes it quite powerful."

"The initial setup is straightforward."

"With Jira Service Desk, the simplicity of setting up a quick form and getting the service desk running quickly is very helpful."

More JIRA Service Management pros

Cons

"It's not user-friendly. It could use shortcuts for frequently requested services."

"IBM Maximo can improve the financial support and financial application, to make it more similar to an ERP as opposed to an EAM. Overall they can improve the financial processes."

"IBM Maximo is similar to an ARP. Because it's so massive, you can easily get lost using the application."

"It's quite reliable, but new versions often are not too stable. They bring in enhancements but they break other stuff."

"It needs full-service visibility. There are a lot of things that are hard for users to find out. For example, the Service Catalog is not too friendly. You really have to know what you're looking for."

"The interface is not very easy or user-friendly and is in need of improvement."

"Coding can be complex when customization is required."

"I feel that the interface is a little too complicated with a large number of fields to enter."

More IBM Maximo cons

"They need to work on the speed of Jira."

"It was complex for us because we had to migrate data from HPSM. We required a consultant to be involved, and even the consultant struggled for some time."

"The customizations in Jira could be improved by being simplified. They are currently very complex."

"As a consultant, I have used the support. Some of the support I have received has been good and other times it could improve."

"Usability needs improvement. To configure it, you need to be well versed in Jira administration."

"An improvement they could add is a better management dashboard."

"JSD has some analytics, but it's pretty much basic and simple dashboards."

"JIRA Service Management could include more AI features."

More JIRA Service Management cons

Pricing and Cost Advice

"On a scale from one to ten, where one is low and ten is high, I rate the pricing a nine. The price is very high."

"The price of IBM Maximo could reduce, it is expensive."

"IBM has changed the licensing policy. As I understand now, they are going from a complex way of licensing to a more simple way of licensing."

"Explore the possibility of using DB2. You will avoid the cost of SQL Server or Oracle licenses."

"I do not know about the price of the solution. However, this has been an expensive project overall."

"You pay for what you get. There are lots of options depending on how you would like to implement Maximo."

"The concurrent user license is much more effective in management and cost-wise, as it is more suitable for maintenance management."

"Where available, concurrent licenses can be more cost efficient and provide more flexibility."

More IBM Maximo pricing and cost advice

"Costs are about $50 per user per year. JIRA is sold in user tiers of 25, 50, 100, 250, 500, 2000, 10,000, and unlimited users. It is bad when you have 51 users then the price is based on that 100 user tier. Users at 100 will be the most cost effective."

"On a scale of one to five, where five is a good price and one is high, I would rate this solution as a three. It isn't cheap but it's not ridiculous."

"For the people like us, the lower the price, the better. But when compared to other competitors, I think it's Jira's price is okay."

"It costs around $150 to $200 per user."

"This is pricey solution. Should we move to using all cloud solutions in our business, we may move to different tools that have multiple functionality versus having a solution for each area. This would be too pricey and we would need to replace Jira with a different solution that also offers other features."

"I rate Service Management four out of 10 for affordability. The price could be better, especially for companies using more than one Atlassian product. It's suitable for SMBs that can afford it. I don't think there's another tool that's both better and cheaper. All help desk tools are relatively expensive."

"It depends on the number of users but it starts at $20 per month per user. I would rate them a three out of five for pricing."

"Jira Service Management has affordable license fees. It's $12 a month per person."

More JIRA Service Management pricing and cost advice

See which vendors are best for you

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Top Industries

By visitors reading reviews

Manufacturing Company

11%

Government

10%

Energy/Utilities Company

Computer Software Company

Financial Services Firm

14%

Manufacturing Company

Computer Software Company

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	3
Large Enterprise	22

By reviewers
Company Size	Count
Small Business	30
Midsize Enterprise	25
Large Enterprise	34

Questions from the Community

What needs improvement with IBM Maximo?

The only thing that I need from IBM Maximo is more simplicity. The application has been designed in a way that it is serving the enterprises. It needs to be simpler for the SMEs, or for the compani...

See all answers

What is your primary use case for IBM Maximo?

There are different use cases for IBM Maximo that I work with mostly. We use it for complete asset management. Anything that comes into the asset repository, asset management, asset evaluation, any...

See all answers

What advice do you have for others considering IBM Maximo?

AWS is more recommended for IBM Maximo. You can go into Microsoft as well, but AWS is preferred. IBM also has their own cloud as well.

See all answers

What is your favorite Help Desk Software and why?

JIRA Due to its agility.

See all answers

What is your experience regarding pricing and costs for JIRA Service Management?

While licensing is costly, setting up JIRA Service Management is overall good because the vendor helped me, and I also received support from JIRA support, making it a positive experience.

See all answers

What needs improvement with JIRA Service Management?

I feel JIRA Service Management could be better if the APIs from the sponsoring team provided more support and flexibility in API endpoints. Regarding JIRA Service Management's API and support, the ...

See all answers

Comparisons

ServiceNow vs IBM Maximo

Compared 31% of the time

IFS Cloud Platform vs IBM Maximo

Compared 7% of the time

Hexagon EAM vs IBM Maximo

Compared 6% of the time

Infor CloudSuite vs IBM Maximo

Compared 6% of the time

Cetaris Fixed Asset vs IBM Maximo

Compared 2% of the time

More IBM Maximo Competitors

ServiceNow vs JIRA Service Management

Compared 13% of the time

BMC Helix ITSM vs JIRA Service Management

Compared 7% of the time

Zendesk vs JIRA Service Management

Compared 7% of the time

Freshservice vs JIRA Service Management

Compared 5% of the time

PagerDuty Operations Cloud vs JIRA Service Management

Compared 5% of the time

More JIRA Service Management Competitors

Product Reports

Buyer's Guide

IBM Maximo

May 2026

Download IBM Maximo product report

Buyer's Guide

JIRA Service Management

May 2026

Download JIRA Service Management product report

Also Known As

Maximo

JIRA Service Desk, Atlassian Jira Service Management

Overview

IBM Maximo offers advanced asset management with preventive maintenance, asset tracking, and integration capabilities. Its flexibility boosts efficiency and reduces downtime.

Known for its robust asset lifecycle management, IBM Maximo integrates with financial platforms and IoT data sources. It supports maintenance management, process digitization, and inventory purchasing, proving ideal for industries like manufacturing and energy. Users find its predictive maintenance and central asset management key to cost reduction and efficiency.

What are the most important features of IBM Maximo?

Preventive Maintenance: Optimize asset uptime through scheduled tasks and checks.
Asset Tracking: Monitor and manage assets across locations and systems.
Integration Capabilities: Seamlessly connect with financial platforms and IoT sources.
Predictive Maintenance: Anticipate potential failures to minimize downtime.
Comprehensive Reporting: Gain insights through detailed analytics and reports.

What benefits should users look for in reviews?

Reduced Downtime: Efficient maintenance and asset tracking reduce productivity losses.
Enhanced Operational Efficiency: Configurability and integration streamline processes.
Cost Savings: Preventive strategies and predictive analytics cut operational expenses.
Agnostic Integration: Easily adapts to existing systems for smooth operations.
Ease of Use: Intuitive interface supports quick adoption and implementation.

IBM Maximo is widely adopted in manufacturing, telecommunications, and energy sectors, excelling in asset lifecycle management and maintenance processes. Industries enhance efficiency with its centralized management, predictive maintenance, and improved information sharing, aligning operations with comprehensive asset strategies.

IBM

JIRA Service Management is recognized for customization, ease of use, and integration capabilities, offering flexible workflows and dashboards that enhance ticket management in organizations.

This platform contributes to streamlining business operations with features like automation and real-time updates. Businesses implement JIRA Service Management to manage ITIL processes, support tickets, and issue tracking both internally and externally. It is utilized for project management and lifecycle tracking, with Kanban boards and Confluence integration supporting change, incident, and problem management.

What are the key features of JIRA Service Management?

Customizable Workflows: Adapt workflows to meet business needs.
Integration: Seamlessly connects with other tools, including Jira and Confluence.
Real-Time Updates: Keeps teams informed and synchronized.
Automation: Reduces manual tasks with automated processes.
Scalability: Grows with organizations, accommodating increasing demands.

What benefits and ROI can be expected from JIRA Service Management?

Efficiency Gains: Improves operational efficiency through streamlined processes.
User-Friendly Interface: Simplifies adoption with intuitive navigation.
Comprehensive Reporting: Provides valuable insights to drive decisions.
Quick Setup: Fast deployment enhances time-to-value.
SLA Management: Ensures service level agreements are met effectively.

Service management platforms like JIRA Service Management are integral to industries focusing on managing IT services, such as tech firms and support-focused sectors. Organizations frequently utilize its capabilities to enhance their customer service operations, supporting optimal SLA adherence and efficient query management across departments. By tailoring its application to unique operational workflows, companies achieve improved service delivery and responsive issue resolution.

Atlassian

Sample Customers

Royal Boskalis Westminster N.V., DTE Energy, Swedish Match, Projetech, Fingrid, East Coast

mgm technology partners, Telestream, Build.com, Zend Technologies, OfficeDrop, PGS Software, American Diabetes Association, NEPTUNE Canada

Buyer's Guide

Enterprise Asset Management (EAM)

May 2026

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