Try our new research platform with insights from 80,000+ expert users

IBM Maximo vs Infor CloudSuite comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Maximo
Ranking in Enterprise Asset Management (EAM)
1st
Average Rating
8.0
Number of Reviews
23
Ranking in other categories
Billing Software (4th)
Infor CloudSuite
Ranking in Enterprise Asset Management (EAM)
2nd
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
16
Ranking in other categories
CRM (19th), ERP (14th), Local Government CRM (4th), Product Configuration and Quoting (4th), Warehouse Management (3rd), Cloud HCM (7th), Financial Close Software (3rd)
 

Mindshare comparison

As of April 2025, in the Enterprise Asset Management (EAM) category, the mindshare of IBM Maximo is 28.7%, up from 26.7% compared to the previous year. The mindshare of Infor CloudSuite is 6.7%, up from 4.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Asset Management (EAM)
 

Featured Reviews

Jose Pedro Muñoz - PeerSpot reviewer
A very strong and powerful tool in the market preferred by a variety of industries
I rate the technical support a seven out of ten. Three levels of support in IBM. The first one is a fixed level, while levels two and three are very good. Here, level one is not very good, as it takes time to go from level one to level two and from level two to level three. So, level one is of low capacity.
S Solomon Kumar - PeerSpot reviewer
Advanced forecasting and analysis capabilities
In terms of improvements, we can add new features that customers are demanding, such as service and quality improvements. For instance, we could have a model to predict the expected quality, which can be imported and developed as a new feature. We can improve quality features, and there is room for enhancement. Additionally, we can also improve service-related features by adding new functionalities. Each department has its workflow. But there is a hierarchy for pricing, and managers should be approached in such cases. So, there can be a more stabilized way of having a single point of contact to approach at any time. It is already there, but some more enhancements would be good. Regarding integration, specific third-party tools are not accepted, for example, on the old version of IBM or Oracle. Some more workloads need to be done to integrate those tools, and we can have some enhancements on integration. ION is a very good tool, and we use web services already. The old system of using RESTful APIs has been eradicated, and the super approval trial is good. So, this tool is a refined way of working with services where it integrates any third-party tool. But, some of the older versions may need additional adjustments to integrate properly.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The Preventive Maintenance feature, especially in its inspection routines and KPI abilities, is valuable."
"The most valuable feature is asset management maintenance as well as asset management overall."
"There are not many enterprise asset management systems on the market and not many that have the categories that IBM Maximo has."
"We can manage, organize, and track incidents, claims, jobs, tasks, preventive and corrective maintenance, locations, and assets."
"The incident management feature is good because it allows you to keep track of and classify issues."
"IBM Maximo is the best software for assets management."
"It is configurable, where you can add extra fields to screens and to the database."
"It can be particularly useful for power line operations, enabling linemen in the field to gather information and send it across the country as well as different parts of the world."
"The solution is particularly effective for ERP. The automation of emails is a valuable feature for me. The solution is stable. The solution is scalable. Infor CloudSuite Industrial is better for its development aspect. It allows us to customize and implement changes more efficiently. The initial setup was straightforward. I recommend the solution."
"It is a complete wave management system to increase processing efficiency."
"Infor CloudSuite offers a comprehensive solution with integrated business intelligence and artificial intelligence capabilities."
"The customization capabilities of CloudSuite Industrial are also there."
"Workflow management and collaboration tools enhance operations and facilitate seamless interaction among departments."
"We did some research and chose CloudSuite because it has the flexibility to cover a range of areas. And there were many other factors like traceability, for example, which is crucial for food production."
"The product's most valuable feature is production planning. It is one of the core features."
"It is a very scalable solution."
 

Cons

"On a scale of one to ten, where ten is easy and one is difficult, I rate the setup process a two since it is very complicated."
"Could use some alignment regarding some standards and the tracking of the IT assets. Even though they have all of the information (i.e. where are the assets, who owns the asset, etc.), they were not mapping it to different cyber standards."
"The latest version is slow due to the power it requires."
"It was very slow due to the lagging issues. So that was kind of frustrating, considering how slow it was while functioning."
"It needs full-service visibility. There are a lot of things that are hard for users to find out. For example, the Service Catalog is not too friendly. You really have to know what you're looking for."
"Although you can create notifications with Maximo, the configuration and options could be improved."
"It's not user-friendly. It could use shortcuts for frequently requested services."
"The solution is not stable. We can have one day when it is stable and another day it is not. Sometimes it crashes or becomes very slow, and there are times we are not even able to download all the databases. Without the database, we cannot work on that application. These are the small glitches, and stability issues we are facing."
"In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long."
"The solution's support service could be better."
"For the quality department, there is a module called quality, and I feel it has to be a little bit simplified."
"Currently, there are some challenges with handling large reports, possibly due to setup limits or issues with the solution."
"The price of the solution is not good. In Europe, it's difficult to find people who already know Infor, which was a problem during implementation."
"The platform's distribution features need enhancement."
"Regarding integration, specific third-party tools are not accepted, for example, on the old version of IBM or Oracle."
"There is room for improvement in the pricing. For us, it's the pricing aspect. Since we're South African, it's difficult when it's a dollar-based product."
 

Pricing and Cost Advice

"On a scale from one to ten, where one is low and ten is high, I rate the pricing a nine. The price is very high."
"​Explore internal processes in order to evaluate the correct number of users in each Maximo module, then evaluate the different offers of pricing and licensing.​"
"Explore the possibility of using DB2. You will avoid the cost of SQL Server or Oracle licenses."
"IBM has changed the licensing policy. As I understand now, they are going from a complex way of licensing to a more simple way of licensing."
"The price of IBM Maximo could reduce, it is expensive."
"Where available, concurrent licenses can be more cost efficient and provide more flexibility."
"I do not know about the price of the solution. However, this has been an expensive project overall."
"The concurrent user license is much more effective in management and cost-wise, as it is more suitable for maintenance management."
"The platform's pricing depends on the specific number of users."
"As for pricing, I secured a favorable deal at around $80,000 yearly for five years, but it was a one-time opportunity."
"The product is expensive. I rate the pricing a five out of ten."
"For on-premise installations, the licensing is yearly."
"I feel it is not very cheap, very economical but also not very expensive."
"The pricing is not built on a standard model."
"I'm working for a German company, but I'm located in Portugal. In the German market, Infor's price isn't an issue for clients, but Infor is losing market share every year to SAP in Portugal. Portuguese clients find SAP more affordable. Infor needs to work on this."
"It is a cost-effective solution."
report
Use our free recommendation engine to learn which Enterprise Asset Management (EAM) solutions are best for your needs.
845,040 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Educational Organization
34%
Energy/Utilities Company
9%
Manufacturing Company
8%
Government
8%
Computer Software Company
10%
Healthcare Company
10%
Manufacturing Company
10%
Educational Organization
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about IBM Maximo?
It can be particularly useful for power line operations, enabling linemen in the field to gather information and send it across the country as well as different parts of the world.
What needs improvement with IBM Maximo?
Though I liked it a lot, I think it was lagging a lot. It was very slow due to the lagging issues. So that was kind of frustrating, considering how slow it was while functioning. The aforementioned...
What is your primary use case for IBM Maximo?
It can be particularly useful for power line operations, enabling linemen in the field to gather information and send it across the country as well as different parts of the world. With IBM Maximo,...
What do you like most about Infor CloudSuite Industrial?
Some valuable features include improved transparency in sales processes, which has been vital for our operations.
What is your experience regarding pricing and costs for Infor CloudSuite Industrial?
As for pricing, I secured a favorable deal at around $80,000 yearly for 5 years, but it was a one-time opportunity.
What needs improvement with Infor CloudSuite Industrial?
While there are many advantages to using Infor CloudSuite Industrial, there are some drawbacks that could be addressed. Specifically, I believe there should be better clarity and agreement on all i...
 

Also Known As

Maximo
SyteLine
 

Overview

 

Sample Customers

Royal Boskalis Westminster N.V., DTE Energy, Swedish Match, Projetech, Fingrid, East Coast
PRIDE Industries
Find out what your peers are saying about IBM Maximo vs. Infor CloudSuite and other solutions. Updated: March 2025.
845,040 professionals have used our research since 2012.