No more typing reviews! Try our Samantha, our new voice AI agent.

Icinga vs New Relic comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Icinga
Ranking in Network Monitoring Software
42nd
Ranking in IT Infrastructure Monitoring
49th
Ranking in Cloud Monitoring Software
34th
Average Rating
7.6
Reviews Sentiment
6.1
Number of Reviews
17
Ranking in other categories
Server Monitoring (15th)
New Relic
Ranking in Network Monitoring Software
9th
Ranking in IT Infrastructure Monitoring
9th
Ranking in Cloud Monitoring Software
2nd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
176
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), IT Operations Analytics (3rd), Mobile APM (2nd), AIOps (5th)
 

Mindshare comparison

As of September 2026, in the Network Monitoring Software category, the mindshare of Icinga is 1.1%, down from 3.0% compared to the previous year. The mindshare of New Relic is 1.5%, down from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
New Relic1.5%
Icinga1.1%
Other97.4%
Network Monitoring Software
 

Featured Reviews

reviewer2292201 - PeerSpot reviewer
Innovation Service Manager at a tech services company with 201-500 employees
Easy to use, and it's possible to customize the product as per the needs we may have but average multi-tenancy aspect
It's supported by the community. We use Icinga, which is not part of the Open-Source platform but is wrapped into a commercial solution from another provider, a local provider in Italy. Icinga is an open-source platform, so it is supported by the community. It's quite easy to use, and it's possible to customize the product as per the needs we may have. So it's not expensive, and it's quite a general purpose. We can easily monitor any kind of infrastructure we encounter. The ability to customize scripts and build your own queries to request information from the infrastructure elements you want to monitor. This level of personalization and customization is highly appreciated. The alerting is the same as any other monitoring platform. It's not a "wow" feature that has changed our lives, but it's perfectly adequate.
BasilJiji - PeerSpot reviewer
System engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I would recommend Icinga; it's an open-source solution, it's quite easy and simple to use, and checks can be run with Python code and Shell Script code."
"The best thing about the solution is how it highlights errors, the issues, and what needs my attention. The solution directs me to areas that I should look for first."
"This solution has a self-healing handler where if the service is down, it is automatically restarted."
"I like the ability to amend and adjust things really easily, which is useful in a case where you could make it auto-discover and then set a template to say all of these applications or servers under this template have an automatic threshold set that you’d set up manually."
"We have found the solution to be stable."
"Icinga has multiple automation and integration features. There is an API for everything and a web UI for configurations. The APIs enable you to automate tasks in Icinga. We can also use plugins to talk to the API. The Icinga Director talks to a database in the background, and you can import settings from the CMDB to all systems in Icinga."
"The value of Icinga is that it has hundreds of plugins, so it's really easy to monitor pretty much anything."
"The apply rules feature saves a lot of time."
"This is one of the best tools that I have used."
"It has a simple initial setup."
"New Relic gives us one view over all our assets."
"New Relic is the right solution in my opinion."
"With the help of New Relic APM, we managed to deliver an online B2B application with average response times below two seconds, where with v6, the average response times was about 30 seconds."
"It is one of the things that helps DevOps work in our organization and has helped stop finger pointing."
"The initial setup is straightforward. It is easy to track and easy to follow."
"New Relic has positively impacted my organization by providing peace of mind to my clients, and it also gives a lot of insight to their marketing department on how users interact with their websites or how they work with them."
 

Cons

"The connection between Icinga and Icinga Web."
"There is room for improvement in multi-tenancy. It's not perfect, not even really good. It's average, but it should be improved."
"The installation and configuration are very complex."
"One of the areas that are frustrating is remote monitoring for more than one machine."
"It is not really adequate for our current needs. It causes additional issues which we have to work around and takes us time that a better solution would not."
"Network Discovery capabilities would be extremely helpful."
"Sometimes, it is very hard to keep an overview of what's happening."
"The tool currently fails to provide notifications to users."
"Stack traces don’t go far enough. They get to a point, indicate a question mark, and then stop."
"It is a SaaS service and this creates internal friction that needs innovative solutions (but you have to own that)."
"Sometimes we've noticed agents fail to report/respond."
"The pricing model. New Relic can be expensive for growing startups."
"The thing missing from these platforms is connectivity."
"The pricing could be improved as it is quite high relative to what is offered."
"The logs in New Relic are not showing the full logs. When I go and check the logs, they are not complete."
"How granular I could go down at looking at certain data, especially related to the operations, is limited."
 

Pricing and Cost Advice

"This is an open-source solution with paid support."
"The solution is cheap."
"We're using the free version of Icinga."
"Even though Icinga's financial cost is low, it is an expensive product regarding the resources required to maintain and operate it."
"It's an open-source solution."
"The product is inexpensive compared to other DBM products."
"The solution is free to use."
"It is cost-effective, and the return on investment can be very interesting because the price is low."
"The detection piece of it brings us a big return on investment."
"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."
"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."
"It would be nice if we could buy it annually instead of monthly."
"I loved this product, but we can no longer afford it, so we dropped it."
"If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."
"The pricing and licensing are too high."
"The pricing is fine."
report
Use our free recommendation engine to learn which Network Monitoring Software solutions are best for your needs.
913,806 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Educational Organization
14%
Comms Service Provider
13%
University
11%
Financial Services Firm
9%
Financial Services Firm
13%
Outsourcing Company
12%
Manufacturing Company
9%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise4
Large Enterprise8
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise52
Large Enterprise79
 

Questions from the Community

Ask a question
Earn 20 points
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with New Relic Insights?
I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...
What is your primary use case for New Relic Insights?
As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...
 

Comparisons

 

Also Known As

Icinga Cloud Monitoring
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Puppet Labs, Audi, Spacex, Debian, Snapdeal, McGill, RIPE Network Coordination Centre
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about Icinga vs. New Relic and other solutions. Updated: September 2026.
913,806 professionals have used our research since 2012.