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Icinga vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Icinga
Ranking in Network Monitoring Software
37th
Ranking in IT Infrastructure Monitoring
48th
Ranking in Cloud Monitoring Software
34th
Average Rating
7.6
Reviews Sentiment
6.1
Number of Reviews
17
Ranking in other categories
Server Monitoring (16th)
New Relic
Ranking in Network Monitoring Software
9th
Ranking in IT Infrastructure Monitoring
9th
Ranking in Cloud Monitoring Software
3rd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
175
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), IT Operations Analytics (3rd), Mobile APM (2nd), AIOps (4th)
 

Mindshare comparison

As of June 2026, in the Network Monitoring Software category, the mindshare of Icinga is 1.2%, down from 3.4% compared to the previous year. The mindshare of New Relic is 1.4%, down from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
New Relic1.4%
Icinga1.2%
Other97.4%
Network Monitoring Software
 

Featured Reviews

reviewer2292201 - PeerSpot reviewer
Innovation Service Manager at a tech services company with 201-500 employees
Easy to use, and it's possible to customize the product as per the needs we may have but average multi-tenancy aspect
It's supported by the community. We use Icinga, which is not part of the Open-Source platform but is wrapped into a commercial solution from another provider, a local provider in Italy. Icinga is an open-source platform, so it is supported by the community. It's quite easy to use, and it's possible to customize the product as per the needs we may have. So it's not expensive, and it's quite a general purpose. We can easily monitor any kind of infrastructure we encounter. The ability to customize scripts and build your own queries to request information from the infrastructure elements you want to monitor. This level of personalization and customization is highly appreciated. The alerting is the same as any other monitoring platform. It's not a "wow" feature that has changed our lives, but it's perfectly adequate.
BasilJiji - PeerSpot reviewer
System engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The drafts are easy but what I like about Icinga is that there are many add-ons that you can download."
"The best thing about the solution is how it highlights errors, the issues, and what needs my attention. The solution directs me to areas that I should look for first."
"Icinga2 was designed to delegate, distribute and balance tasks between several nodes."
"If you have a small infrastructure or a small number of devices that you want to monitor, then I think it's a good solution."
"The most valuable feature is one that not many are even aware of, as Icinga has a self-healing event handler where if the service is down, it is automatically restarted, and you can configure the handler to take action after the critical alarm without human interaction."
"It is really easy in Icinga to create your own plugin and integrate it without any fuss. And it works just perfectly fine."
"Icinga does the job and is fairly stable."
"Macros and the ability to connect it to Google Maps are valuable features."
"As a dev-ops tool, it has been priceless, as we are now able to pinpoint issues much quicker and can significantly reduce our downtime."
"New Relic has proven itself as a very reliable and convenient way to monitor your servers and applications."
"In my opinion, New Relic is a good tool, and if a colleague was asking my opinion, I would say "Go ahead and use it!" It is a good solution."
"The APM feature is highly valuable as it can record session hosts, usage, and diagnose customer behaviors."
"New Relic gave us a quick, easy way to monitor our web application for all of our systems."
"It has helped us maintain a much higher uptime than we had previously."
"In my experience, New Relic is one of the best APM tools."
"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."
 

Cons

"The user interface should be improved."
"The tool currently fails to provide notifications to users."
"The solution lacks many features important to higher-level IT management and network support."
"The connection between Icinga and Icinga Web."
"Icinga is a complex solution that's hard to learn. It's a powerful product for monitoring, but new users will have a hard time figuring out what to do."
"One thing that Icinga lacks is the capability to create advanced and customized dashboards within the tool itself."
"Icinga’s automation could be improved."
"It needs Trap SNMP. I saw the documentation for Zabbix, that it has its own built-in product which handles SNMP traps, and there's nothing similar in Icinga or Nagios. I think this feature is most important for me."
"The solution needs to have staging."
"If you are concerned about how your services behave, then New Relic shouldn't be your first choice."
"While the New Relic dashboards and UI are customizable, they can sometimes lead to a clumsy behavior."
"I have logged a bug in their Ping Monitor within Synthetics and I need more improvement in this area."
"I would like if it could have predictive analysis. Today, we only have the option to configure thresholds."
"The pricing and licensing are too high."
"The monitoring is only as good as the alerts that it produces. By having it set up fine grain alerting, it is a bit of a pain."
"They need to improve the alerting and dashboarding as these are the key features in DevOps."
 

Pricing and Cost Advice

"We're using the free version of Icinga."
"The solution is cheap."
"This is an open-source solution with paid support."
"It is cost-effective, and the return on investment can be very interesting because the price is low."
"The product is inexpensive compared to other DBM products."
"It's an open-source solution."
"The solution is free to use."
"Even though Icinga's financial cost is low, it is an expensive product regarding the resources required to maintain and operate it."
"We feel it's a little bit pricey."
"Cost is significant with a lot of extras."
"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."
"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."
"Pricing is better with New Relic APM than Dynatrace."
"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."
"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."
"I loved this product, but we can no longer afford it, so we dropped it."
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Top Industries

By visitors reading reviews
Educational Organization
14%
Financial Services Firm
11%
Comms Service Provider
11%
University
9%
Financial Services Firm
14%
Manufacturing Company
9%
Computer Software Company
8%
Outsourcing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise4
Large Enterprise8
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise51
Large Enterprise79
 

Questions from the Community

Ask a question
Earn 20 points
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with New Relic Insights?
While I appreciate many aspects of New Relic, I believe the product could improve in some areas—specifically, some advanced capabilities can have a learning curve for new users, and the licensing a...
What is your primary use case for New Relic Insights?
Since I'm a performance engineer, I typically use New Relic day-to-day for investigating any performance bottlenecks identified during our performance testing of any application. I look at the resu...
 

Comparisons

 

Also Known As

Icinga Cloud Monitoring
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Puppet Labs, Audi, Spacex, Debian, Snapdeal, McGill, RIPE Network Coordination Centre
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about Icinga vs. New Relic and other solutions. Updated: June 2026.
900,644 professionals have used our research since 2012.