Icinga vs New Relic comparison

Why PeerSpot?

Icinga and New Relic are both solutions in the Network Monitoring Software category. Icinga is ranked #49, while New Relic is ranked #10 with an average rating of 8.3. Icinga holds a 1.1% mindshare in NMS, compared to New Relic’s 1.4% mindshare. Additionally, 85% of Icinga users are willing to recommend the solution, compared to 94% of New Relic users who would recommend it.

Icinga

Read 17 Icinga reviews

8,249 Views
5,939 Comparison Views

85% willing to recommend

New Relic

Read 176 New Relic reviews

29,719 Views
8,916 Comparison Views

94% willing to recommend

Icinga

New Relic

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 9, 2024

Icinga and New Relic are competing products in the IT monitoring sector. Based on data comparisons, New Relic has the upper hand in features due to its comprehensive suite of monitoring capabilities, even though Icinga stands out in pricing and customer support, appealing to budget-conscious buyers.

Features: Icinga offers an open-source model, providing flexibility for configuration, robust community support for enhancements, and openness for integrations with other tools. New Relic provides comprehensive application performance monitoring, analytic insights, and out-of-the-box integrations, making it suitable for enterprises needing detailed performance metrics.

Room for Improvement: Icinga could enhance its user interface, simplify configuration processes, and improve its documentation for easier onboarding. New Relic might consider offering more flexible pricing plans, expanding its open-source integrations, and optimizing resource utilization for smaller deployments.

Ease of Deployment and Customer Service: Icinga deployment requires technical expertise and may involve more setup time due to its customizable nature, while New Relic offers a streamlined deployment with excellent support, resulting in quicker setup and usability without deep customization.

Pricing and ROI: Icinga can be implemented at a low initial cost, benefiting companies seeking a cost-effective solution. New Relic's pricing is higher, aligning with its extensive features, which could drive significant ROI for organizations optimizing performance and efficiency across large infrastructures.

To learn more, read our detailed Icinga vs. New Relic Report (Updated: October 2026).

Buyer's Guide

Icinga vs. New Relic

October 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Icinga

Ranking in Network Monitoring Software

49th

Ranking in IT Infrastructure Monitoring

51st

Ranking in Cloud Monitoring Software

35th

Average Rating

7.6

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

Server Monitoring (17th)

New Relic

Ranking in Network Monitoring Software

10th

Ranking in IT Infrastructure Monitoring

10th

Ranking in Cloud Monitoring Software

3rd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Operations Analytics (3rd), Mobile APM (2nd), AIOps (6th)

Mindshare comparison

As of November 2026, in the Network Monitoring Software category, the mindshare of Icinga is 1.1%, down from 2.5% compared to the previous year. The mindshare of New Relic is 1.4%, down from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
New Relic	1.4%
Icinga	1.1%
Other	97.5%

Network Monitoring Software

Featured Reviews

reviewer2292201

Innovation Service Manager at a tech services company with 201-500 employees

Easy to use, and it's possible to customize the product as per the needs we may have but average multi-tenancy aspect

It's supported by the community. We use Icinga, which is not part of the Open-Source platform but is wrapped into a commercial solution from another provider, a local provider in Italy. Icinga is an open-source platform, so it is supported by the community. It's quite easy to use, and it's possible to customize the product as per the needs we may have. So it's not expensive, and it's quite a general purpose. We can easily monitor any kind of infrastructure we encounter. The ability to customize scripts and build your own queries to request information from the infrastructure elements you want to monitor. This level of personalization and customization is highly appreciated. The alerting is the same as any other monitoring platform. It's not a "wow" feature that has changed our lives, but it's perfectly adequate.

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BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Icinga2 was designed to delegate, distribute and balance tasks between several nodes."

"We have found the solution to be stable."

"We monitor all, starting from UPS to international mail chains."

"There's a module called Icinga Director, which helps us configure the product using an intuitive interface through clicks instead of creating a text configuration. It's very helpful for us."

"I use it for monitoring infrastructure and it was very good for that issue."

"The most valuable feature is one that not many are even aware of, as Icinga has a self-healing event handler where if the service is down, it is automatically restarted, and you can configure the handler to take action after the critical alarm without human interaction."

"The value of Icinga is that it has hundreds of plugins, so it's really easy to monitor pretty much anything."

"An affordable solution for small organizations to do basic network monitoring."

More Icinga pros

"With the help of New Relic APM, we managed to deliver an online B2B application with average response times below two seconds, where with v6, the average response times was about 30 seconds."

"New Relic has positively impacted my organization regarding my main area of interest, which is performance tests, and by using New Relic, I received a lot of information to improve my systems."

"The alerting is by far the most valuable feature, closely followed by the way the platform correlates incidents across applications and components."

"Since using New Relic, time saved has improved by almost 50% due to the integration of Copilots and AI, and the ticket count reduction has surpassed 75%, allowing us to efficiently address similar issues."

"It helps me to identify root cause on the code level issues."

"It has the ability to monitor random URLs not tied to the one pinger per application (though it costs extra)."

"New Relic helped with the mean time to detection, the MTDD metric tracked for applications, where the detection capability enabled a reduction from around 20 to 30 minutes down to three minutes, which has been really helpful in terms of detecting issues as well as helping to triage and troubleshoot issues faster, creating a positive impact on the organization."

"We like the performance of the product; it's very good, very reliable, and all features are capable of responding to our requirements."

More New Relic pros

Cons

"The solution lacks many features important to higher-level IT management and network support."

"One thing that Icinga lacks is the capability to create advanced and customized dashboards within the tool itself."

"One of the areas that are frustrating is remote monitoring for more than one machine."

"We have found some problems with Nagios, and support isn't very responsive."

"There is room for improvement in multi-tenancy. It's not perfect, not even really good. It's average, but it should be improved."

"The connection between Icinga and Icinga Web."

"The tool currently fails to provide notifications to users."

"Network Discovery capabilities would be extremely helpful."

More Icinga cons

"The support could improve because they are not very fast and the information was not very accurate."

"It would have been great had it provided thread-dump analysis and a few additional JVM-related stats."

"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes."

"The product's initial setup phase is not straightforward to manage if you have no experience with installations, making it an area that can be improved."

"Alerts tend to show how an entire cluster is performing, and not only that a given node is having an issue."

"Some of the 3rd party plugins could be improved - especially the requirement for java to monitor simple network services is not ideal."

"I think their dev packages for server monitoring could handle configuration a bit better."

"A lot of the features for application monitoring and uptime, and alerts for alerting the appropriate people when something goes wrong are not quite there yet."

More New Relic cons

Pricing and Cost Advice

"The product is inexpensive compared to other DBM products."

"It's an open-source solution."

"It is cost-effective, and the return on investment can be very interesting because the price is low."

"We're using the free version of Icinga."

"The solution is free to use."

"The solution is cheap."

"Even though Icinga's financial cost is low, it is an expensive product regarding the resources required to maintain and operate it."

"This is an open-source solution with paid support."

"They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."

"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."

"The price of New Relic could improve. It is expensive."

"The solution is cheap, but prices can go up when users grow."

"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."

"Pricing is better with New Relic APM than Dynatrace."

"The price depends on how many agents you want."

"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

14%

University

13%

Comms Service Provider

12%

Financial Services Firm

13%

Outsourcing Company

11%

Manufacturing Company

10%

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	4
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	80

Questions from the Community

Ask a question

Earn 20 points

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

See all answers

What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

See all answers

Comparisons

Zabbix vs Icinga

Compared 8% of the time

Checkmk vs Icinga

Compared 5% of the time

Nagios XI vs Icinga

Compared 5% of the time

Nagios Core vs Icinga

Compared 3% of the time

SolarWinds Server and Application Monitor vs Icinga

Compared 3% of the time

More Icinga Competitors

Datadog vs New Relic

Compared 4% of the time

Dynatrace vs New Relic

Compared 4% of the time

Splunk AppDynamics vs New Relic

Compared 4% of the time

Splunk Enterprise Security vs New Relic

Compared 2% of the time

Splunk Observability Cloud vs New Relic

Compared 2% of the time

More New Relic Competitors

Product Reports

Buyer's Guide

Icinga

October 2026

Download Icinga product report

Buyer's Guide

New Relic

October 2026

Download New Relic product report

Also Known As

Icinga Cloud Monitoring

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Icinga is a robust tool for monitoring IT infrastructure, known for its distributed monitoring capabilities and seamless integration with multiple platforms. It efficiently observes servers, network devices, and environments like Linux and Windows, enabling proactive issue identification and resource management.

With a focus on task delegation and clustering, Icinga offers an intuitive interface through its GUI and Icinga Director, simplifying configuration. The extensive plugin library supports diverse technologies, while the API allows automation with tools like Terraform and Ansible. Despite its strengths, users report challenges with data display in the GUI, a need for improved dashboards, and complex configuration processes. Users benefit from its SNMP alerts, email notifications, and automated incident handling, making it essential for managed service environments and enterprises.

What are the key features of Icinga?

Task Delegation: Streamlines monitoring tasks across distributed systems.
Event Handler: Enables automatic service recovery with minimal intervention.
Plugin Library: Offers extensive support for integrating diverse technologies.
API Accessibility: Facilitates automation with popular tools like Terraform.
Custom Plugins: Allows easy creation and personalization for monitoring needs.

What benefits should you consider in Icinga reviews?

Flexibility: Tailors monitoring to specific requirements with community support.
Scalability: Successfully manages growing infrastructure demands.
Proactivity: Enhances issue identification and resource allocation.
Integration: Seamlessly works with existing IT operations platforms.

Icinga is widely adopted in IT environments for monitoring servers, networks, and applications across industries such as finance, healthcare, and technology. Its ability to integrate with various operating systems and automation platforms makes it a versatile choice for industries prioritizing comprehensive surveillance and proactive management of their infrastructure.

Icinga

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Sample Customers

Puppet Labs, Audi, Spacex, Debian, Snapdeal, McGill, RIPE Network Coordination Centre

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Buyer's Guide

Icinga vs. New Relic

October 2026

Free Report: Icinga vs. New Relic

Find out what your peers are saying about Icinga vs. New Relic and other solutions. Updated: October 2026.

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